Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified CM 8.0 (SCCP)
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Index

Table Of Contents

Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X -

Index

Numerics

802.1X

authentication server 1-20

authenticator 1-21

network components 1-20

supplicant 1-20

Troubleshooting 9-9

802.1X Authentication menu

about 4-8

EAP-MD5

Device ID 4-10

Realm 4-10

Shared Secret 4-10

options

Device Authentication 4-10

EAP-MD5 4-10

A

abbreviated dialing 5-2

AC adapter, connecting to 3-5

access, to phone settings 3-14, 4-2

access port

configuring 4-5

connecting 3-5

forwarding packets to 8-7

purpose 3-3

access to phone settings 4-1

adding

Cisco Unified IP Phones manually 2-10

Cisco Unified IP Phones using auto-registration 2-8

users to Cisco Unified Communications Manager 5-20

Admin. VLAN ID 4-4

AdvanceAdhocConference service parameter 5-6

Alternate TFTP 4-7

applications button, description of 1-3, 1-6, 1-9

audible message waiting indicator 5-2

authentication server, in 802.1X 1-20

authenticator, in 802.1X 1-21

auto answer 5-2

auto pickup 5-2

auto-registration

using 2-8

auxiliary VLAN 2-3

B

backlight 3-8

barge 1-21

call security restrictions 1-19

block external to external transfer 5-2

BootP 1-9

Bootstrap Protocol (BootP) 1-9

Busy Lamp Field (BLF) 1-28

Busy Lamp Field (BLF) Pickup 5-3

Busy Lamp Field (BLF) speed dial 5-2

C

call

security interactions 1-19

Call Back 5-3

call display restrictions 5-3

caller ID 5-5

caller id blocking 5-5

call forward 5-3

call forward all 5-3

call forward busy 5-3

call forward no answer 5-3

call forward no coverage 5-3

destination override 5-4

display, configuring 5-4

loop breakout 5-3

loop prevention 5-3

call forward destination override 5-4

call park 5-4

call security restrictions using Barge 1-19

call waiting 5-4, 5-23

configurating 5-23

CAPF (Certificate Authority Proxy Function) 1-16

cell phone interference 1-1

Cisco Discovery Protocol

See CDP

Cisco Unified Communications Manager

adding phone to database of 2-8

interactions with 2-2

required for Cisco Unified IP Phones 3-2

Cisco Unified Communications Manager Administration

adding telephony features using 5-1

Cisco Unified IP Phone

adding manually to Cisco Unified Communications Manager 2-10

adding to Cisco Unified Communications Manager 2-8

cleaning 9-14

configuration checklist 1-23

configuration requirements 1-22

configuring user services 5-19

installation checklist 1-26

installation overview 1-22, 1-26

installation requirements 1-22

modifying phone button templates 5-16

mounting to wall 3-12

power 2-3

registering 2-8

registering with Cisco Unified Communications Manager 2-8

resetting 9-12

technical specifications C-1

using LDAP directories 5-15

web page 8-1

cleaning the Cisco Unified IP Phone 9-14

Clear softkey 7-3, 7-7

client matter codes 5-6

conference 5-6

secure 1-18

conference button, description of 1-3, 1-5, 1-7

conference joining 5-6

configurable call forward display 5-4

configuration file

creating 9-4

encrypted 1-16

modifying 6-1

overview 2-5

XmlDefault.cnf.xml 2-5

configuring

LDAP directories 5-15

overview 1-22

personal directories 5-15

phone button templates 5-16

softkey templates 5-18

user features 5-20

connecting

handset 3-5

headset 3-5

to AC adapter 3-5

to a computer 3-5

to the network 3-5

connecting IP phones to other IP phones (daisy chaining) 9-10

contacts button 1-4

contacts button, description of 1-6, 1-9

custom phone rings

about 6-2

creating 6-2, 6-3

PCM file requirements 6-3

D

data VLAN 2-3

Days Backlight Not Active 6-5

Debug Display web page 8-2, 8-9

Default Router 1-5 4-6

Device Authentication 4-10

device authentication 1-16

Device Configuration menu

displaying 4-2

Device Information web page 8-2, 8-3

DHCP 4-6

description 1-10

troubleshooting 9-6

DHCP Address Released 4-7

DHCP IP address 9-11

directed call park 5-7

directed call pickup 5-7

directory numbers, assigning manually 2-10

direct transfer 5-6, 5-14

distinctive ring 5-7

DistinctiveRingList.xml file format 6-2

divert 5-7

DND 5-7

DNS server

troubleshooting 9-7

verifying settings 9-4

DNS Server 1-5 4-6

documentation

additional iii-xii

Domain Name 4-4

Domain Name System (DNS) 4-4

Domain Name System (DNS) server 4-6

do not disturb 5-7

E

EAP-MD5 4-10

encrypted configuration files 1-16

encryption 1-14

media 1-16

enterprise parameters

call forward options 5-14, 5-22

call forward optionsenterprise parameters

user options web page defaults 5-22

user options web page defaults 5-14, 5-22

error messages, used for troubleshooting 9-3

Ethernet Information web page 8-2, 8-8

external power 2-4

F

fast dials

address book 5-16

fast dial service 5-8

feature buttons

applications 1-6, 1-9

conference 1-5, 1-7

contacts 1-6, 1-9

headset 1-5, 1-8

hold 1-5, 1-8

messages 1-6, 1-8

mute 1-5, 1-8

navigation 1-8

programmable line button 1-5, 1-8

softkey 1-5, 1-7

speakerphone 1-5, 1-8

transfer 1-5, 1-7

features

configuring on phone, overview 1-13

configuring with Cisco Unified Communications Manager, overview 1-13

informing users about, overview 1-13

file authentication 1-16

file format

DistinctiveRingList.xml 6-2

footstand 3-8

forced authorization codes 5-8

G

G 1-1

G.711µ 1-1

G.711a 1-1

G.722 1-1

G.729 1-1

G.729a 1-1

G.729ab 1-1

group call pickup 5-8

H

handset 1-4, 1-6, 1-9

connecting 3-5

light strip 1-2, 1-4, 1-7

headset

audio quality 3-4

connecting 3-4

disabling 3-4

quality 3-4

using 3-3

headset button, description of 1-3, 1-5, 1-8

headset port 3-5

hold 5-8

hold button, description of 1-3, 1-5, 1-8

hold reversion 5-8

Host Name 4-4

HTTP, description 1-10

hunt group 5-8

log out of hunt groups 5-10

Hypertext Transfer Protocol

See HTTP

I

idle display

configuring 6-4

viewing settings 6-4

XML service 6-4

image authentication 1-16

installing

Cisco Unified Communications Manager configuration 3-2

network requirements 3-1

preparing 2-8

requirements, overview 1-22

intercom 5-9

interference, cell phone 1-1

International Call Logging B-A

Internet Protocol (IP) 1-10

IP Address 4-6

IP address, troubleshooting 9-3

IPv4 Configuration 4-4

J

join 5-9

Join and Direct Transfer Policy 5-14

K

keypad, description of 1-3, 1-5, 1-8

L

LDAP directories, using with Cisco Unified IP Phone 5-15

light strip 1-2, 1-4, 1-7

line buttons, description of 1-3

Line Status 1-28

LLDP-MED 4-5

SW port 8-7

Locale Installer B-A

localization

Installing the Cisco Unified Communications Manager Locale Installer B-A

M

MAC address 2-11

malicious caller identification (MCID) 5-10

manufacturing installed certificate (MIC) 1-16

media encryption 1-16

meet-me conference 5-10

Message Indicators 1-28

messages button, description of 1-3, 1-6, 1-8

message waiting 5-10

Message Waiting Indicator (MWI) 1-28

Message Waiting Lamp 1-28

MIC 1-16

mobile connect 5-10

mobile voice access 5-10

Model Information screen 7-1

music-on-hold 5-10

mute 5-10

mute button, description of 1-3, 1-5, 1-8

N

native VLAN 2-3

navigation button, description of 1-8

Network Configuration menu

about 4-4

Admin. VLAN ID 4-4

displaying 4-2

Domain Name 4-4

Host Name 4-4

IPv4

Alternate TFTP 4-7

Default Router 1-5 4-6

DHCP 4-6

DHCP Address Released 4-7

DNS Server 1-5 4-6

IP Address 4-6

Subnet Mask 4-6

TFTP Server 1 4-7

TFTP Server 2 4-7

Operational VLAN ID 4-4

options

CDP on PC port 8-7

CDP on switch port 8-7

overview 4-1

PC Port Configuration 4-5

PC VLAN 4-5

SW Port Configuration 4-5

Network Configuration web page 8-2, 8-4

network connections, access port 3-3

network connectivity, verifying 9-3

networking protocol

BootP 1-9

CDP 1-9

DHCP 1-10

HTTP 1-10

IP 1-10

RTCP 1-11

RTP 1-11

SCCP 1-11

TCP 1-11

TFTP 1-11

TLS 1-11

UDP 1-11

network outages, identifying 9-6

network port

configuring 4-5

connecting to 3-5

network requirements, for installing 3-1

network statistics 7-6, 8-8

Network Statistics screen 7-6

Network web page 8-2, 8-8

O

onhook predialing 5-11

Operational VLAN ID 4-4

other group pickup 5-11

P

PCM file requirements, for custom ring types 6-3

PC Port Configuration 4-5

PC VLAN 4-5

personal address book

phone button template 5-16

personal directories, configuring 5-15

phone button template

modifying

for personal address book or fast dials 5-16

phone button templates 5-16

phone hardening 1-17

phone screen, description of 1-2, 1-4

phone settings access 4-1

physical connection, verifying 9-6

PoE 2-4

ports

access 3-2

network 3-2

power

external 2-3, 2-4

for the phone 2-3

outage 2-4

PoE 2-4

power reduction 3-8

power over Ethernet

See PoE

power save 3-8

power source

causing phone to reset 9-8

power injector 2-4

privacy 5-11

Private Line Automated Ringdown (PLAR) 5-11

Programmable Feature Button 1-28

programmable line button 1-28

programmable line button, description of 1-3, 1-5, 1-8

Programmable Line Key (PLK) 1-28

programmable line keys 5-11

protected call

description 1-18

Protected Calls 1-18

Q

Quality Reporting Tool (QRT) 5-11

R

Real-Time Control Protocol

See RTCP

Real-Time Transport Protocol

See RTP

redial 5-11

reset, factory 9-12

reset settings on phone 9-12

resetting

basic 9-12

Cisco Unified IP phone 9-12

continuously 9-6

intentionally 9-7

methods 9-12

ringer, indicator for 1-2, 1-4, 1-7

ring setting 5-12

S

SCCP 1-11

secure conference 5-12

description 1-18

establishing 1-18

identifying 1-18

restrictions 1-19

security restrictions 1-19

secure SRST reference 1-16

security

CAPF (Certificate Authority Proxy Function) 1-16

configuring on phone 3-13

device authentication 1-16

encrypted configuration file 1-16

file authentication 1-16

image authentication 1-16

Locally Significant Certificate (LSC) 3-13

media encryption 1-16

phone hardening 1-17

secure SRST reference 1-16

security profiles 1-16, 1-17

signaling authentication 1-16

signaling encryption 1-16

troubleshooting 9-8

Security Configuration menu

802.1X Authentication 4-8

Security Configuration menu (on Device menu)

about 4-8

security profiles 1-16, 1-17

services

configuring for users 5-19

description 5-12

subscribing to 5-19

Services URL button 5-12

Settings menu access 3-14, 4-2

shared line 5-12

signaling authentication 1-16

signaling encryption 1-16

silent monitoring 5-13

softkey buttons

description of 1-5, 1-7

softkey templates, configuring 5-18

Speaker button, disabling 3-3

speakerphone, description of 1-8

speakerphone button, description of 1-3, 1-5

speed dialing 5-13

SRST 8-5

standard (ad hoc) conference 5-6

startup problems 9-1

startup process

accessing TFTP server 2-7

configuring VLAN 2-6

contacting Cisco Unified Communications Manager 2-7

loading stored phone image 2-6

obtaining IP address 2-7

obtaining power 2-6

requesting configuration file 2-7

understanding 2-6

statistics

network 8-8

streaming 8-9

Status menu 7-1, 7-2

status messages 7-2

Status Messages screen 7-2

Status Messages web page 8-2, 8-9

Stream 1 web page 8-3, 8-9

streaming statistics 8-9

Subnet Mask 4-6

supplicant, in 802.1X 1-20

switch

Cisco Catalyst 2-2

internal Ethernet 2-2

SW port

LLDP-MED 4-5, 8-7

SW Port Configuration 4-5

T

TCP 1-11

technical specifications, for Cisco Unified IP Phone C-1

telephony features

abbreviated dialing 5-2

audible message waiting indicator 5-2

auto answer 5-2

auto pickup 5-2

barge 1-21

block external to external transfer 5-2

Busy Lamp Field (BLF) Pickup 5-3

Busy Lamp Field (BLF) speed dial 5-2

Call Back 5-3

call display restrictions 5-3

caller ID 5-5

caller id blocking 5-5

call forward 5-3

call forward destination override 5-4

call park 5-4

call waiting 5-4

client matter codes 5-6

conference 5-6

configurable call forward display 5-4

directed call park 5-7

directed call pickup 5-7

direct transfer 5-6, 5-14

distinctive ring 5-7

do not disturb (DND) 5-7

fast dial service 5-8

forced authorization codes 5-8

group call pickup 5-8

hold 5-8

hold reversion 5-8

hunt group 5-8

intercom 5-9

join 5-9

log out of hunt groups 5-10

malicious caller identification (MCID) 5-10

meet-me conference 5-10

message waiting 5-10

mobile connect 5-10

mobile voice access 5-10

music-on-hold 5-10

mute 5-10

other group pickup 5-11

privacy 5-11

programmable line keys 5-11

redial 5-11

ring setting 5-12

secure conference 5-12

services 5-12

Services URL button 5-12

shared line 5-12

silent monitoring 5-13

speed dialing 5-13

Time-of-Day Routing 5-13

transfer 5-13

transfer-direct transfer 5-14

voice messaging system 5-14

TFTP

description 1-11

troubleshooting 9-3

TFTP Server 1 4-7

TFTP Server 2 4-7

TFTP settings

IPv6 1-14

time, displayed on phone 3-2

Time-of-Day Routing 5-13

TLS 2-5

transfer 5-13

transfer button, description of 1-2, 1-5, 1-7

transfer-direct transfer 5-14

Transmission Control Protocol

See TCP

Transport Layer Security

See TLS

Trivial File Transfer Protocol

See TFTP

troubleshooting

DHCP 9-6

DNS 9-7

DNS settings 9-4

IP addressing and routing 9-3

network connectivity 9-3

network outages 9-6

phones resetting 9-7

physical connection 9-6

security 9-8

services on Cisco Unified Communications Manager 9-4

TFTP settings 9-3

VLAN configuration 9-7

U

User Datagram Protocol

See UDP

User Options web page

description 5-21

giving users access to 5-21, A-1

user options web page

call forward settings 5-22

users

accessing voice messaging system A-2

adding to Cisco Unified Communications Manager 5-20

configuring personal directories A-3

providing support to A-1

required information A-1

subscribing to services A-2

V

VLAN

auxiliary, for voice traffic 2-3

configuring 4-4

configuring for voice networks 2-2

native, for data traffic 2-3

verifying 9-7

VLAN, interaction with 2-2

voice messaging system 5-14

voice messaging system, accessing A-2

voice VLAN 2-3

volume button, description of 1-3, 1-6, 1-8

W

wall mounting, Cisco Unified IP Phone 3-12, E-1, F-1

web page

about 8-1

accessing 8-2

Debug Display 8-2, 8-9

Device Information 8-2, 8-3

disabling access to 8-3

Ethernet Information 8-2, 8-8

Network 8-2, 8-8

Network Configuration 8-4

Network Configuration web page 8-2

preventing access to 8-3

Status Messages 8-2, 8-9

Stream 1 8-3, 8-9

wideband codec 1-1

X

XmlDefault.cnf.xml 2-5