Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)
An Overview of the Cisco Unified IP Phone
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An Overview of the Cisco Unified IP Phone

Table Of Contents

An Overview of the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phone 6921, 6941, and 6961

What Networking Protocols are Used?

What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961?

Feature Overview

Configuring Telephony Features

Configuring Network Parameters Using the Cisco Unified IP Phone

Providing Users with Feature Information

Understanding Security Features for Cisco Unified IP Phones

Overview of Configuring and Installing Cisco Unified IP Phones

Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager

Checklist for Configuring the Cisco Unified IP Phone 6921, 6941, and 6961 in Cisco Unified Communications Manager

Installing Cisco Unified IP Phones

Checklist for Installing the Cisco Unified IP Phone 6921, 6941, and 6961

Terminology Differences


An Overview of the Cisco Unified IP Phone


The Cisco Unified IP Phone 6921, 6941, and 6961 provide voice communication over an Internet Protocol (IP) network. The Cisco Unified IP Phone functions much like a digital business phone, allowing you to place and receive phone calls and to access features such as mute, hold, transfer, speed dial, call forward, and more. In addition, because the phone is connected to your data network, it offers enhanced IP telephony features, including access to network information and services, and customizeable features and services.

A Cisco Unified IP Phone, like other network devices, must be configured and managed. These phones encode G.711a, G.711µ, G.729, G.729a, G.729ab, and decode G.711a, G.711µ, G.729, G.729a, and G.729ab.

This chapter includes the following topics:

Understanding the Cisco Unified IP Phone 6921, 6941, and 6961

What Networking Protocols are Used?

What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961?

Overview of Configuring and Installing Cisco Unified IP Phones

Terminology Differences


Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone might cause interference. For more information, refer to the manufacturer's documentation of the interfering device.

Understanding the Cisco Unified IP Phone 6921, 6941, and 6961

Figure 1-1 shows the main components of the Cisco Unified IP Phone 6921.

Figure 1-1 Cisco Unified IP Phone 6921

Table 1-1 describes the buttons on the Cisco Unified IP Phone 6921.

Table 1-1 Features on the Cisco Unified IP Phone 6921

1

Handset light strip

Indicates an incoming call (flashing red) or new voice message (steady red).

2

Phone screen

Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.

3

Softkey buttons

Enables softkey options displayed on the phone screen.

4

Transfer button

Transfers a call.

5

Conference button

Creates a conference call.

6

Hold button

Places an active call on hold.

7

Navigation bar and Select button

The Navigation bar allows you to scroll through menus and highlight items. When phone is on-hook, displays phone numbers from your Placed Call listings (up arrow) or your speed dials (down arrow).

The Select button (in the middle of the Navigation bar) allows you to select a highlighted item.

8

Line 1 and Line 2 buttons

Line 1 selects the primary phone line. Phone lines and intercom lines (line buttons).

Depending on the settings, Line 2 may provide access to:

Secondary phone line

Speed-dial numbers (speed-dial buttons)

Web-based services (for example, a Personal Address Book button)

Buttons illuminate to indicate status:

Green, steady—Active call

Green, flashing—Held call

Amber, flashing—Incoming call or reverting call

Red, steady—Remote line in use (shared line)

Red, flashing—Remote line on hold

9

Headset button

Toggles the headset on or off. When the headset is on, the button is lit.

10

Speakerphone button

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

11

Keypad

Allows you to dial phone numbers, enter letters, and choose menu items.

12

Mute button

Toggles the microphone on or off. When the microphone is muted, the button is lit.

13

Volume button

Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook).

14

Messages button

Auto-dials your voicemail (varies by system).

15

Applications button

Opens/closes the Applications menu. Use it to access call history, user preferences, phone settings, administration settings, and phone information.

16

Contacts button

Opens/closes the Directories menu. Use it to access personal and corporate directories.

17

Handset

Phone handset.


Figure 1-2 shows the main components of the Cisco Unified IP Phone 6941.

Figure 1-2 Cisco Unified IP Phone 6941

Table 1-2 describes the buttons on the Cisco Unified IP Phone 6941.

Table 1-2

1

Handset light strip

Indicates an incoming call (flashing red) or new voice message (steady red).

2

Phone screen

Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.

3

Programmable feature buttons

Depending on the configuration, programmable feature buttons provide access to:

Phone lines and intercom lines

Speed-dial numbers (speed-dial buttons, including the line status speed-dial features)

Web-based services (for example, a Personal Address Book button)

Call features (for example, a Privacy button)

Buttons illuminate to indicate status:

Green, steady—Active call or two-way intercom call

Green, flashing—Held call

Amber, steady—Privacy in use, one-way intercom call, DND active, or logged into Hunt Group

Amber, flashing—Incoming call or reverting call

Red, steady—Remote line in use (shared line or line status)

Red, flashing—Remote line on hold

4

Softkey buttons

Enables softkey options displayed on the phone screen.

5

Transfer button

Transfers a call.

6

Conference button

Creates a conference call.

7

Hold button

Places an active call on hold.

8

Navigation bar and Select button

The Navigation bar allows you to scroll through menus and highlight items. When phone is on-hook, displays phone numbers from your Placed Call listings (up arrow) or your speed dials (down arrow).

The Select button (in the middle of the Navigation bar) allows you to select a highlighted item.

9

Headset button

Toggles the headset on or off. When the headset is on, the button is lit.

10

Speakerphone button

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

11

Keypad

Allows you to dial phone numbers, enter letters, and choose menu items (by entering the item number).

12

Mute button

Toggles the microphone on or off. When the microphone is muted, the button is lit.

13

Volume button

Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook).

14

Messages button

Auto-dials your voice message service (varies by service).

15

Applications button

Opens/closes the Applications menu. Use it to access call history, user preferences, phone settings, administration settings, and phone information.

16

Contacts button

Opens/closes the Directories menu. Use it to access personal and corporate directories.

17

Handset

Phone handset.


Features on the Cisco Unified IP Phone 6941

Figure 1-3 shows the main components of the Cisco Unified IP Phone 6961.

Figure 1-3 Cisco Unified IP Phone 6961

Table 1-3 describes the buttons on the Cisco Unified IP Phone 6961.

Table 1-3 Features on the Cisco Unified IP Phone 6961

1

Handset light strip

Indicates an incoming call (flashing red) or new voice message (steady red).

2

Phone screen

Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.

3

Softkey buttons

Enables softkey options displayed on the phone screen.

4

Transfer button

Transfers a call.

5

Conference button

Creates a conference call.

6

Hold button

Places an active call on hold.

7

Navigation bar and select button

The Navigation bar allows you to scroll through menus and highlight items. When phone is on-hook, displays phone numbers from your Placed Call listings (up arrow) or your speed dials (down arrow).

The Select button allows you to select a highlighted item.

8

Programmable feature buttons

Depending on the configuration, programmable feature buttons provide access to:

Phone lines and intercom lines

Speed-dial numbers (speed-dial buttons, including the line status speed-dial features)

Web-based services (For example, a Personal Address Book button)

Call features (For example, a Privacy button)

Buttons illuminate to indicate status:

Green, steady—Active call or two-way intercom call

Green, flashing—Held call

Amber, steady—Privacy in use, one-way intercom call, DND active, or logged into Hunt Group

Amber, flashing—Incoming call or reverting call

Red, steady—Remote line in use (shared line or line status)

Red, flashing—Remote line on hold

9

Headset button

Toggles the headset on or off. When the headset is on, the button is lit.

10

Speakerphone button

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

11

Keypad

Allows you to dial phone numbers, enter letters, and choose menu items (by entering the item number).

12

Mute button

Toggles the microphone on or off. When the microphone is muted, the button is lit.

13

Volume button

Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook).

14

Messages button

Auto-dials your voice messaging system (varies by system).

15

Applications button

Opens/closes the Applications menu. Use it to access call history, user preferences, phone settings, administration settings, and phone information.

16

Contacts button

Opens/closes the Directories menu. Use it to access personal and corporate directories.

17

HandSet

Phone handset.


What Networking Protocols are Used?

Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for voice communication. Table 1-4 provides an overview of the networking protocols that the Cisco Unified IP Phone 6921, 6941, and 6961 support.

Table 1-4 Supported Networking Protocols on the Cisco Unified IP Phone 

Networking Protocol
Purpose
Usage Notes

Bootstrap Protocol (BootP)

BootP enables a network device such as the Cisco Unified IP Phone to discover certain startup information, such as its IP address.

Cisco Discovery Protocol (CDP)

CDP is a device-discovery protocol that runs on all Cisco-manufactured equipment.

Using CDP, a device can advertise its existence to other devices and receive information about other devices in the network.

The Cisco Unified IP Phone uses CDP to communicate information such as auxiliary VLAN ID, per port power management details, and Quality of Service (QoS) configuration information with the Cisco Catalyst switch.

Dynamic Host Configuration Protocol (DHCP)

DHCP dynamically allocates and assigns an IP address to network devices.

DHCP enables you to connect an IP phone into the network and have the phone become operational without your needing to manually assign an IP address or to configure additional network parameters.

DHCP is enabled by default. If disabled, you must manually configure the IP address, subnet mask, gateway, and a TFTP server on each phone locally.

Cisco recommends that you use DHCP custom option 150. With this method, you configure the TFTP server IP address as the option value. For additional supported DHCP configurations, go to the Dynamic Host Configuration Protocol chapter and the Cisco TFTP chapter in the Cisco Unified Communications Manager System Guide.

Note If you cannot use option 150, you may try using DHCP option 66.

Hypertext Transfer Protocol (HTTP)

HTTP is the standard way of transferring information and moving documents across the Internet and the web.

Cisco Unified IP Phones use HTTP for the XML services and for troubleshooting purposes.

Internet Protocol (IP)

IP is a messaging protocol that addresses and sends packets across the network.

To communicate using IP, network devices must have an assigned IP address, subnet, and gateway.

IP addresses, subnets, and gateways identifications are automatically assigned if you are using the Cisco Unified IP Phone with Dynamic Host Configuration Protocol (DHCP). If you are not using DHCP, you must manually assign these properties to each phone locally.

Real-Time Transport Protocol (RTP)

RTP is a standard protocol for transporting real-time data, such as interactive voice and video, over data networks.

Cisco Unified IP Phones use the RTP protocol to send and receive real-time voice traffic from other phones and gateways.

Real-Time Control Protocol (RTCP)

RTCP works in conjunction with RTP to provide QoS data (such as jitter, latency, and round trip delay) on RTP streams.

RTCP is disabled by default, but you can enable it on a per phone basis by using Cisco Unified Communications Manager.

Skinny Client Control Protocol (SCCP)

SCCP includes a messaging set that allows communications between call control servers and endpoint clients such as IP Phones. SCCP is proprietary to Cisco Systems.

Cisco Unified IP Phone 6921, 6941, and 6961 use SCCP, version 15 for call control.

Transmission Control Protocol (TCP)

TCP is a connection-oriented transport protocol.

Cisco Unified IP Phones use TCP to connect to Cisco Unified Communications Manager and to access XML services.

Trivial File Transfer Protocol (TFTP)

TFTP allows you to transfer files over the network.

On the Cisco Unified IP Phone, TFTP enables you to obtain a configuration file specific to the phone type.

TFTP requires a TFTP server in your network, which can be automatically identified from the DHCP server. If you want a phone to use a TFTP server other than the one specified by the DHCP server, you must manually assign the IP address of the TFTP server by using the Network Configuration menu on the phone.

For more information, go to the Cisco TFTP chapter in the Cisco Unified Communications Manager System Guide.

User Datagram Protocol (UDP)

UDP is a connectionless messaging protocol for delivery of data packets.

Cisco Unified IP Phones transmit and receive RTP streams, which utilize UDP.


Related Topics

Understanding Interactions with Other Cisco Unified IP Telephony Products, page 2-1

Understanding the Phone Startup Process, page 2-6

Network Setup Menu, page 4-4

What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961?

Cisco Unified IP Phones function much like a digital business phone, allowing you to place and receive phone calls. In addition to traditional telephony features, the Cisco Unified IP Phone includes features that enable you to administer and monitor the phone as a network device.

This section includes the following topics:

Feature Overview

Configuring Telephony Features

Configuring Network Parameters Using the Cisco Unified IP Phone

Providing Users with Feature Information

Feature Overview

Cisco Unified IP Phones provide traditional telephony functionality, such as call forwarding and transferring, redialing, speed dialing, conference calling, and voice messaging system access. Cisco Unified IP phones also provide a variety of other features. For an overview of the telephony features that the Cisco Unified IP Phone supports and for tips on configuring them, see the "Telephony Features Available for the Cisco Unified IP Phone" section on page 5-1.

As with other network devices, you must configure Cisco Unified IP Phones to prepare them to access Cisco Unified Communications Manager and the rest of the IP network. By using DHCP, you have fewer settings to configure on a phone, but if your network requires it, you can manually configure an IP address, TFTP server, subnet information, and so on. For instructions on configuring the network settings on the Cisco Unified IP Phones, see Chapter 4, "Configuring Settings on the Cisco Unified IP Phone."

Cisco Unified IP Phones can interact with other services and devices on your IP network to provide enhanced functionality. For example, you can integrate Cisco Unified Communications Manager with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for co-worker contact information directly from their IP phones. You can also use XML to enable users to access information such as weather, stocks, quote of the day, and other web-based information. For information about configuring such services, see the "Join and Direct Transfer Policy" section on page 5-13 and the "Setting Up Services" section on page 5-18.

Finally, because the Cisco Unified IP Phone is a network device, you can obtain detailed status information from it directly. This information can assist you with troubleshooting any problems users might encounter when using their IP phones. See Chapter 7, "Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone," for more information.

Related Topics

Configuring Settings on the Cisco Unified IP Phone, page 4-1

Configuring Features, Templates, Services, and Users, page 5-1

Troubleshooting and Maintenance, page 9-1

Configuring Telephony Features

You can modify additional settings for the Cisco Unified IP Phone from Cisco Unified Communications Manager Administration. Use Cisco Unified Communications Manager Administration to set up phone registration criteria and calling search spaces, to configure corporate directories and services, and to modify phone button templates, among other tasks. See the "Telephony Features Available for the Cisco Unified IP Phone" section on page 5-1 and the Cisco Unified Communications Manager documentation for additional information.

For more information about Cisco Unified Communications Manager Administration, refer to Cisco Unified Communications Manager documentation, including Cisco Unified Communications Manager Administration Guide. You can also use the context-sensitive help available within the application for guidance.

You can access Cisco Unified Communications Manager documentation at this location:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

You can access Cisco Unified Communications Manager Business Edition documentation at this location:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

Related Topic

Telephony Features Available for the Cisco Unified IP Phone, page 5-1

Configuring Network Parameters Using the Cisco Unified IP Phone

You can configure parameters such as DHCP, TFTP, and IP settings on the phone itself. You can also obtain statistics about a current call or firmware versions on the phone.

For more information about configuring features and viewing statistics from the phone, see Chapter 4, "Configuring Settings on the Cisco Unified IP Phone" and see Chapter 7, "Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone."

Providing Users with Feature Information

If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation on the Cisco Unified IP Phone web site:

http://www.cisco.com/en/US/products/ps10326/tsd_products_support_series_home.html

From this site, you can view various user documentation.

In addition to providing documentation, it is important to inform users of available Cisco Unified IP Phone features—including those specific to your company or network—and of how to access and customize those features, if appropriate.

For a summary of some of the key information that phone users need their system administrators to provide, see Appendix A, "Providing Information to Users Via a Website."

Understanding Security Features for Cisco Unified IP Phones

Cisco Unified IP Phone 6921, 6941, and 6961 support basic security features. Table 1-5 provides an overview of the security features that the Cisco Unified IP Phone 6921, 6941, and 6961 support.

Table 1-5 Overview of Security Features 

Feature
Description

Optional disabling of the web server functionality for a phone

You can prevent access to a phone's web page, which displays a variety of operational statistics for the phone. See the "Disabling and Enabling Web Page Access" section on page 8-3.

Phone hardening

Additional security options, which you control from Cisco Unified Communications Manager Administration:

Disabling PC port

Disabling PC Voice VLAN access

Disabling access to web pages for a phone


All Cisco Unified IP Phones that support Cisco Unified Communications Manager use a security profile, which defines whether the phone is nonsecure, authenticated, or encrypted. Cisco Unified IP Phone 6921, 6941, and 6961 only supports a nonsecure profile.

For information about configuring the security profile and applying the profile to the phone, refer to Cisco Unified Communications Manager Security Guide.

Overview of Configuring and Installing Cisco Unified IP Phones

When deploying a new IP telephony system, system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP telephony service. For information and a checklist for setting up and configuring a Cisco IP telephony network, go to the System Configuration Overview chapter in Cisco Unified Communications Manager System Guide.

After you have set up the IP telephony system and configured system-wide features in Cisco Unified Communications Manager, you can add IP phones to the system.

The following topics provide an overview of procedures for adding Cisco Unified IP Phones to your network:

Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager

Installing Cisco Unified IP Phones

Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager

To add phones to the Cisco Unified Communications Manager database, you can use:

Auto-registration

Cisco Unified Communications Manager Administration

Bulk Administration Tool (BAT)

BAT and the Tool for Auto-Registered Phones Support (TAPS)

For more information about these choices, see the "Adding Phones to the Cisco Unified Communications Manager Database" section on page 2-7.

For general information about configuring phones in Cisco Unified Communications Manager, refer to the following documentation:

Cisco Unified IP Phones, Cisco Unified Communications Manager System Guide

Cisco Unified IP Phone Configuration, Cisco Unified Communications Manager Administration Guide

Autoregistration Configuration, Cisco Unified Communications Manager Administration Guide

Checklist for Configuring the Cisco Unified IP Phone 6921, 6941, and 6961 in Cisco Unified Communications Manager

Table 1-6 provides an overview and checklist of configuration tasks for the Cisco Unified IP Phone 6921, 6941, and 6961 in Cisco Unified Communications Manager Administration. The list presents a suggested order to guide you through the phone configuration process. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.

Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 6921, 6941, and 6961 in Cisco Unified Communications Manager 

Task
Purpose
For More Information

1.

Gather the following information about the phone:

Phone Model

MAC address

Physical location of the phone

Name or user ID of phone user

Device pool

Partition, calling search space, and location information

Number of lines and associated directory numbers (DNs) to assign to the phone

Cisco Unified Communications Manager user to associate with the phone

Phone usage information that affects phone button template, softkey template, phone features, IP Phone services, or phone applications

Provides list of configuration requirements for setting up phones.

Identifies preliminary configuration that you need to perform before configuring individual phones, such as phone button templates or softkey templates.

For more information, go to the "Cisco Unified IP Phones chapter in the Cisco Unified Communications Manager System Guide.

See the "Telephony Features Available for the Cisco Unified IP Phone" section on page 5-1.

2.

Verify that you have sufficient unit licenses for your phone.

For more information, go to the License Unit Report chapter in the Cisco Communications Manager Administration Guide.

3.

Customize phone button templates (if required).

Changes the number of line buttons, speed-dial buttons, Service URL buttons or adds a Privacy button to meet user needs.

For more information, go to the Phone Button Template Configuration chapter in the Cisco Communications Manager Administration Guide.

See the "Modifying Phone Button Templates" section on page 5-14.

4.

Add and configure the phone by completing the required fields in the Phone Configuration window. Required fields are indicated by an asterisk (*) next to the field name; for example, MAC address and device pool.

The device with its default settings gets added to the Cisco Unified Communications Manager database.

For more information, go to the Cisco Unified IP Phone Configuration chapter in the Cisco Communications Manager Administration Guide.

For information about Product Specific Configuration fields, refer to "?" Button Help in the Phone Configuration window.

Note If you want to add both the phone and user to the Cisco Unified Communications Manager database at the same time, go to the User/Phone Add Configuration chapter in the Cisco Communications Manager Administration Guide.

5.

Add and configure directory numbers (lines) on the phone by completing the required fields in the Directory Number Configuration window. Required fields are indicated by an asterisk (*) next to the field name; for example, directory number and presence group.

Adds primary and secondary directory numbers and features associated with directory numbers to the phone.

For more information, go to the "Directory Number Configuration" chapter in the Cisco Unified Communications Manager Administration Guide.

See the "Telephony Features Available for the Cisco Unified IP Phone" section on page 5-1.

6.

Customize softkey templates.

Adds, deletes, or changes order of softkey features that display on the user's phone to meet feature usage needs.

For more information, go to the "Softkey Template Configuration" chapter in the Cisco Unified Communications Manager Administration Guide.

For more information, go to the "Configuring Speed-Dial Buttons" section in the "Cisco Unified IP Phone Configuration" chapter in the Cisco Unified Communications Manager Administration Guide.

See the "Configuring Softkey Templates" section on page 5-16.

7.

Configure speed-dial buttons and assign speed-dial numbers (optional).

Adds speed-dial buttons and numbers.

Users can change speed-dial settings on their phones by using Cisco Unified CM User Options.

For more information, go to the "Configuring Speed-Dial Buttons or Abbreviated Dialing" section in the"Cisco Unified IP Phone Configuration" chapter in the Cisco Unified Communications Manager Administration Guide.

8.

Configure Cisco Unified IP Phone services and assign services (optional).

Provides IP Phone services.

Note Users can add or change services on their phones by using the Cisco Unified CM User Options.

For more information, go to the "IP Phone Services Configuration" chapter in the Cisco Communications Manager Administration Guide

See the "Setting Up Services" section on page 5-18.

9.

Assign services to programmable buttons (optional).

Provides access to an IP phone service or URL.

For more information, go to the "Adding a Service URL Button" section in the Cisco Unified IP Phone Configuration chapter in the Cisco Unified Communications Manager Administration Guide.

10.

Add user information by configuring required fields. Required fields are indicated by an asterisk (*); for example, User ID and last name.

Note Assign a password (for User Options web pages) and PIN (for Cisco Extension Mobility and Personal Directory).

Adds user information to the global directory for Cisco Unified Communications Manager.

For more information, go to the End User Configuration chapter in the Cisco Unified Communications Manager Administration Guide.

See the "Adding Users to Cisco Unified Communications Manager" section on page 5-19.

Note If your company uses a a Lightweight Directory Access Protocol (LDAP) directory to store information on users, you can install and configure Cisco Unified Communications to use your existing LDAP directory, refer to the"Configuring Corporate Directories" section on page 5-13. Once the Enable Synchronization from the LDAP Server field is enabled, you will not be able to add additional users from Cisco Unified Communications Manager Administration.

Note If you want to add both the phone and user to the Cisco Unified Communications Manager database at the same time, go to the User/Phone Add Configurations chapter in the Cisco Unified Communications Manager Administration Guide.

11.

Associate a user to a user group.

Assigns users a common list of roles and permissions that apply to all users in a user group. Administrators can manage user groups, roles, and permissions to control the level of access (and, therefore, the level of security) for system users.

Note In order for end users to access Cisco Unified CM User Options, you must add users to the standard Cisco CCM End Users group.

Refer to the following sections in the Cisco Unified Communications Manager Administration Guide:

"End User Configuration Settings" section in the "End User Configuration" chapter.

"Adding Users to a User Group" section in the "User Group Configuration" chapter.

12.

Associate a user with a phone (optional).

Provides users with control over their phone such a forwarding calls or adding speed-dial numbers or services.

Note Some phones, such as those in conference rooms, do not have an associated user.

For more information, go to the "Associating Devices to an End User" section in the End User Configuration chapter in the Cisco Unified Communications Manager Administration Guide.


Installing Cisco Unified IP Phones

After you have added the phones to the Cisco Unified Communications Manager database, you can complete the phone installation. You (or the phone users) can install the phone at the users's location. The Cisco Unified IP Phone Installation Guide, which is provided on the cisco.com web site, provides directions for connecting the phone handset, cables, and other accessories.


Note Before you install a phone, even if it is new, upgrade the phone to the current firmware image. For information about upgrading, refer to the Readme file for your phone, which is located at:

http://www.cisco.com/kobayashi/sw-center/index.shtml


After the phone is connected to the network, the phone startup process begins, and the phone registers with Cisco Unified Communications Manager. To finish installing the phone, configure the network settings on the phone depending on whether you enable or disable DHCP service.

If you used auto-registration, you need to update the specific configuration information for the phone such as associating the phone with a user, changing the button table, or directory number.

Checklist for Installing the Cisco Unified IP Phone 6921, 6941, and 6961

Table 1-7 provides an overview and checklist of installation tasks for the Cisco Unified IP Phone 6921, 6941, and 6961. The list presents a suggested order to guide you through the phone installation. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.

Table 1-7 Installation Checklist for the Cisco Unified IP Phone 6921, 6941, and 6961 

Task
Purpose
For More Information

1.

Choose the power source for the phone:

Power over Ethernet (PoE)

External power supply

Determines how the phone receives power.

See the "Providing Power to the Cisco Unified IP Phone" section on page 2-3.

2.

Assemble the phone, adjust phone placement, and connect the network cable.

Locates and installs the phone in the network.

See the "Installing the Cisco Unified IP Phone" section on page 3-5.

See the "Footstand" section on page 3-9.

3.

Monitor the phone startup process.

Adds primary and secondary directory numbers and features associated with directory numbers to the phone.

Verifies that phone is configured properly.

See the "Verifying the Phone Startup Process" section on page 3-13.

4.

If you are configuring the network settings on the phone, you can set up an IP address for the phone by either using DHCP or manually entering an IP address.

Using DHCP—To enable DHCP and allow the DHCP server to automatically assign an IP address to the Cisco Unified IP Phone and direct the phone to a TFTP server, choose Applications > Admin Settings > Network Setup > IPv4 Setup and:

To enable DHCP, set DHCP Enabled to Yes. DHCP is enabled by default.

To use an alternate TFTP server, set Alternate TFTP Server to Yes, and enter the IP address for the TFTP Server.

Note Consult with the network administrator to determine whether you need to assign an alternative TFTP server instead of using the TFTP server assigned by DHCP.

Without DHCP—You must configure the IP address, subnet mask, TFTP server, and default router locally on the phone, choose Applications > Admin Settings > Network Setup > IPv4 Setup:

To disable DHCP and manually set an IP address:

a. To disable DHCP, set DHCP Enabled to No.

b. Enter the static IP address for phone.

c. Enter the subnet mask.

d. Enter the default router IP addresses.

e. Set Alternate TFTP Server to Yes, and enter the IP address for TFTP Server 1.

You must also enter the domain name where the phone resides by Choosing Applications > Admin Settings > Network Configuration.

See the "Configuring Startup Network Settings" section on page 3-14.

See the "Network Setup Menu" section on page 4-4.

5.

Make calls with the Cisco Unified IP Phone.

Verifies that the phone and features work correctly.

Refer to Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1

6.

Provide information to end users about how to use their phones and how to configure their phone options.

Ensures that users have adequate information to successfully use their Cisco Unified IP Phones.

See Appendix A, "Providing Information to Users Via a Website."


Terminology Differences

Table 1-8 highlights some of the important differences in terminology that is used in these documents:

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

Cisco Unified Communications Manager Administration Guide.

Cisco Unified Communications Manager System Guide.

Table 1-8 Terminology Differences

User Guide
Administration and System Guides

Speed-Dialing (Placing a call with a speed-dial code)

Abbreviated Dialing

Conference across Lines

Join Across Lines

Conference

Join or Conference

Line Status

Busy Lamp Field (BLF)

Message Indicators

Message Waiting Indicator (MWI) or Message Waiting Lamp

Programmable Feature Button

Programmable Line Button or Programmable Line Key (PLK)

Voicemail System

Voice Messaging System