Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X -

Index

A

abbreviated dialing 5-2

AC adapter, connecting to 3-5

access, to phone settings 4-2

access port

configuring 4-5

connecting 3-5

forwarding packets to 8-7

purpose 3-3

access to phone settings 4-1

adding

Cisco Unified IP Phones manually 2-9

Cisco Unified IP Phones using auto-registration 2-8

users to Cisco Unified Communications Manager 5-19

Admin. VLAN ID 4-4

AdvanceAdhocConference service parameter 5-5

Alternate TFTP 4-7

applications button, description of 1-4, 1-6, 1-9

audible message waiting indicator 5-2

auto answer 5-2

auto pickup 5-2

auto-registration

using 2-8

auxiliary VLAN 2-3

B

backlight 3-8

block external to external transfer 5-2

BootP 1-9

Bootstrap Protocol (BootP) 1-9

Busy Lamp Field (BLF) 1-20

Busy Lamp Field (BLF) Pickup 5-2

Busy Lamp Field (BLF) speed dial 5-2

C

Call Back 5-3

call display restrictions 5-3

caller ID 5-4

caller id blocking 5-5

call forward 5-3

call forward all 5-3

call forward busy 5-3

call forward no answer 5-3

call forward no coverage 5-3

destination override 5-4

display, configuring 5-4

loop breakout 5-3

loop prevention 5-3

call forward destination override 5-4

call park 5-4

call waiting 5-4, 5-22

configurating 5-22

cell phone interference 1-1

Cisco Discovery Protocol

See CDP

Cisco Unified Communications Manager

adding phone to database of 2-7

interactions with 2-2

required for Cisco Unified IP Phones 3-2

Cisco Unified Communications Manager Administration

adding telephony features using 5-1

Cisco Unified IP Phone

adding manually to Cisco Unified Communications Manager 2-9

adding to Cisco Unified Communications Manager 2-7

cleaning 9-13

configuration checklist 1-14

configuration requirements 1-13

configuring user services 5-18

installation checklist 1-18

installation overview 1-13, 1-18

installation requirements 1-13

modifying phone button templates 5-14

mounting to wall 3-12

power 2-3

registering 2-7

registering with Cisco Unified Communications Manager 2-8

resetting 9-10

technical specifications C-1

using LDAP directories 5-13

web page 8-1

cleaning the Cisco Unified IP Phone 9-13

Clear softkey 7-2, 7-7

client matter codes 5-5

conference 5-5

conference button, description of 1-3, 1-5, 1-8

conference joining 5-5

configurable call forward display 5-4

configuration file

creating 9-4

modifying 6-1

overview 2-5

XmlDefault.cnf.xml 2-5

configuring

LDAP directories 5-13

overview 1-13

personal directories 5-14

phone button templates 5-14

softkey templates 5-16

user features 5-19

connecting

handset 3-5

headset 3-5

to AC adapter 3-5

to a computer 3-5

to the network 3-5

connecting IP phones to other IP phones (daisy chaining) 9-8

contacts button 1-4

contacts button, description of 1-6, 1-9

custom phone rings

about 6-2

creating 6-2, 6-3

PCM file requirements 6-3

D

data VLAN 2-3

Days Backlight Not Active 6-5

Debug Display web page 8-2, 8-8

Default Router 1-5 4-6

Device Configuration menu

displaying 4-2

Device Information web page 8-2, 8-3

DHCP 4-6

description 1-9

troubleshooting 9-6

DHCP Address Released 4-7

DHCP IP address 9-10

directed call park 5-6

directed call pickup 5-6

directory numbers, assigning manually 2-9

direct transfer 5-6, 5-12

distinctive ring 5-6

DistinctiveRingList.xml file format 6-2

divert 5-6

DND 5-7

DNS server

troubleshooting 9-7

verifying settings 9-4

DNS Server 1-5 4-6

documentation

additional i-xii

Domain Name 4-4

Domain Name System (DNS) 4-4

Domain Name System (DNS) server 4-6

do not disturb 5-7

E

enterprise parameters

call forward options 5-13, 5-21

call forward optionsenterprise parameters

user options web page defaults 5-21

user options web page defaults 5-13, 5-21

error messages, used for troubleshooting 9-3

Ethernet Information web page 8-2, 8-7

external power 2-4

F

fast dials

address book 5-15

fast dial service 5-7

feature buttons

applications 1-6, 1-9

conference 1-5, 1-8

contacts 1-6, 1-9

headset 1-5, 1-8

hold 1-5, 1-8

messages 1-6, 1-8

mute 1-6, 1-8

navigation 1-8

programmable line button 1-5, 1-8

softkey 1-5, 1-7

speakerphone 1-5, 1-8

transfer 1-5, 1-7

features

configuring on phone, overview 1-12

configuring with Cisco Unified Communications Manager, overview 1-12

informing users about, overview 1-12

file format

DistinctiveRingList.xml 6-2

footstand 3-8

forced authorization codes 5-7

G

G 1-1

G.711µ 1-1

G.711a 1-1

G.722 1-1

G.729 1-1

G.729a 1-1

G.729ab 1-1

group call pickup 5-7

H

handset 1-4, 1-6, 1-9

connecting 3-5

light strip 1-2, 1-4, 1-7

headset

audio quality 3-4

connecting 3-4

disabling 3-4

quality 3-4

using 3-3

headset button, description of 1-3, 1-5, 1-8

headset port 3-5

hold 5-8

hold button, description of 1-3, 1-5, 1-8

hold reversion 5-7

Host Name 4-4

HTTP, description 1-9

hunt group 5-8

log out of hunt groups 5-9

Hypertext Transfer Protocol

See HTTP

I

idle display

configuring 6-3

viewing settings 6-4

XML service 6-3

installing

Cisco Unified Communications Managerconfiguration 3-2

network requirements 3-1

preparing 2-7

requirements, overview 1-13

intercom 5-8

interference, cell phone 1-1

International Call Logging B-1

Internet Protocol (IP) 1-10

IP Address 4-6

IP address, troubleshooting 9-3

IPv4 Configuration 4-4

J

join 5-9

Join and Direct Transfer Policy 5-13

K

keypad, description of 1-3, 1-5, 1-8

L

LDAP directories, using with Cisco Unified IP Phone 5-13

light strip 1-2, 1-4, 1-7

line buttons, description of 1-3

Line Status 1-20

Locale Installer B-1

localization

Installing the Cisco Unified Communications Manager Locale Installer B-1

M

MAC address 2-10

malicious caller identification (MCID) 5-9

meet-me conference 5-9

Message Indicators 1-20

messages button, description of 1-3, 1-6, 1-8

message waiting 5-9, 5-10

Message Waiting Indicator (MWI) 1-20

Message Waiting Lamp 1-20

mobile connect 5-10

mobile voice access 5-10

Model Information screen 7-1

music-on-hold 5-10

mute 5-10

mute button, description of 1-3, 1-6, 1-8

N

native VLAN 2-3

navigation button, description of 1-8

Network Configuration menu

about 4-4

displaying 4-2

IPv4

options

Alternate TFTP     1

Default Router 1-5     1

DHCP     1

DHCP Address Released     1

DNS Server 1-5     1

IP Address     1

Subnet Mask     1

TFTP Server 1     1

options

Admin. VLAN ID 4-4

CDP on PC port 8-7

CDP on switch port 8-7

Domain Name 4-4

Host Name 4-4

IPv4

TFTP Server 2     1

Operational VLAN ID 4-4

PC Port Configuration 4-5

PC VLAN 4-5

SW Port Configuration 4-5

overview 4-1

Network Configuration web page 8-2, 8-4

network connections, access port 3-3

network connectivity, verifying 9-3

networking protocol

BootP 1-9

CDP 1-9

DHCP 1-9

HTTP 1-9

IP 1-10

RTCP 1-10

RTP 1-10

SCCP 1-10

TCP 1-10

TFTP 1-10

UDP 1-10

network outages, identifying 9-6

network port

configuring 4-5

connecting to 3-5

network requirements, for installing 3-1

network statistics 7-6, 8-7

Network Statistics screen 7-6

Network web page 8-2, 8-7

O

onhook predialing 5-10

Operational VLAN ID 4-4

other group pickup 5-10

P

PCM file requirements, for custom ring types 6-3

PC Port Configuration 4-5

PC VLAN 4-5

personal address book

phone button template 5-15

personal directories, configuring 5-14

phone button template

modifying

for personal address book or fast dials 5-15

phone button templates 5-14

phone hardening 1-13

phone screen, description of 1-2, 1-5

phone settings access 4-1

physical connection, verifying 9-6

PoE 2-4

ports

access 3-2

network 3-2

power

external 2-3, 2-4

for the phone 2-3

outage 2-4

PoE 2-4

power reduction 3-8

power over Ethernet

See PoE

power save 3-8

power source

causing phone to reset 9-8

power injector 2-4

privacy 5-10

Private Line Automated Ringdown (PLAR) 5-10

Programmable Feature Button 1-20

programmable line button 1-20

programmable line button, description of 1-3, 1-5, 1-8

Programmable Line Key (PLK) 1-20

programmable line keys 5-11

Q

Quality Reporting Tool (QRT) 5-11

R

Real-Time Control Protocol

See RTCP

Real-Time Transport Protocol

See RTP

redial 5-11

reset, factory 9-11

reset settings on phone 9-10

resetting

basic 9-10

Cisco Unified IP phone 9-10

continuously 9-6

intentionally 9-7

methods 9-10

ringer, indicator for 1-2, 1-4, 1-7

ring setting 5-11

S

SCCP 1-10

security

phone hardening 1-13

services

configuring for users 5-18

description 5-11

subscribing to 5-18

Services URL button 5-11

Settings menu access 4-2

shared line 5-11

softkey buttons

description of 1-5, 1-7

softkey templates, configuring 5-16

Speaker button, disabling 3-3

speakerphone, description of 1-8

speakerphone button, description of 1-3, 1-5

speed dialing 5-12

SRST 8-5

standard (ad hoc) conference 5-5

startup problems 9-1

startup process

accessing TFTP server 2-6

configuring VLAN 2-6

contacting Cisco Unified Communications Manager 2-7

loading stored phone image 2-6

obtaining IP address 2-6

obtaining power 2-6

requesting configuration file 2-7

understanding 2-6

statistics

network 8-7

streaming 8-9

Status menu 7-1, 7-2

status messages 7-2

Status Messages screen 7-2

Status Messages web page 8-2, 8-8

Stream 1 web page 8-2, 8-9

streaming statistics 8-9

Subnet Mask 4-6

switch

Cisco Catalyst 2-2

internal Ethernet 2-2

SW Port Configuration 4-5

T

TCP 1-10

technical specifications, for Cisco Unified IP Phone C-1

telephony features

abbreviated dialing 5-2

audible message waiting indicator 5-2

auto answer 5-2

auto pickup 5-2

block external to external transfer 5-2

Busy Lamp Field (BLF) Pickup 5-2

Busy Lamp Field (BLF) speed dial 5-2

Call Back 5-3

call display restrictions 5-3

caller ID 5-4

caller id blocking 5-5

call forward 5-3

call forward destination override 5-4

call park 5-4

call waiting 5-4

client matter codes 5-5

conference 5-5

configurable call forward display 5-4

directed call park 5-6

directed call pickup 5-6

direct transfer 5-6, 5-12

distinctive ring 5-6

do not disturb (DND) 5-7

fast dial service 5-7

forced authorization codes 5-7

group call pickup 5-7

hold 5-8

hold reversion 5-7

hunt group 5-8

intercom 5-8

join 5-9

log out of hunt groups 5-9

malicious caller identification (MCID) 5-9

meet-me conference 5-9

message waiting 5-9, 5-10

mobile connect 5-10

mobile voice access 5-10

music-on-hold 5-10

mute 5-10

other group pickup 5-10

privacy 5-10

programmable line keys 5-11

redial 5-11

ring setting 5-11

services 5-11

Services URL button 5-11

shared line 5-11

speed dialing 5-12

Time-of-Day Routing 5-12

transfer 5-12

transfer-direct transfer 5-12

voice messaging system 5-12

TFTP

description 1-10

troubleshooting 9-3

TFTP Server 1 4-7

TFTP Server 2 4-7

time, displayed on phone 3-2

Time-of-Day Routing 5-12

transfer 5-12

transfer button, description of 1-3, 1-5, 1-7

transfer-direct transfer 5-12

Transmission Control Protocol

See TCP

Trivial File Transfer Protocol

See TFTP

troubleshooting

DHCP 9-6

DNS 9-7

DNS settings 9-4

IP addressing and routing 9-3

network connectivity 9-3

network outages 9-6

phones resetting 9-7

physical connection 9-6

services on Cisco Unified Communications Manager 9-4

TFTP settings 9-3

VLAN configuration 9-7

U

User Datagram Protocol

See UDP

User Options web page

description 5-19

giving users access to 5-19, A-1

user options web page

call forward settings 5-21

users

accessing voice messaging system A-2

adding to Cisco Unified Communications Manager 5-19

configuring personal directories A-3

providing support to A-1

required information A-1

subscribing to services A-2

V

VLAN

auxiliary, for voice traffic 2-3

configuring 4-4

configuring for voice networks 2-2

native, for data traffic 2-3

verifying 9-7

VLAN, interaction with 2-2

voice messaging system 5-12

voice messaging system, accessing A-2

voice VLAN 2-3

volume button, description of 1-3, 1-6, 1-8

W

wall mounting, Cisco Unified IP Phone 3-12, E-1, F-1

web page

about 8-1

accessing 8-2

Debug Display 8-2, 8-8

Device Information 8-2, 8-3

disabling access to 8-3

Ethernet Information 8-2, 8-7

Network 8-2, 8-7

Network Configuration 8-4

Network Configuration web page 8-2

preventing access to 8-3

Status Messages 8-2, 8-8

Stream 1 8-2, 8-9

wideband codec 1-1

X

XmlDefault.cnf.xml 2-5