Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
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Voice messages are stored on your voicemail system. Your company determines the voicemail system your phone uses.

Personalize Voicemail

    Step 1   Press Messages .
    Step 2   Follow the voice prompts.

    Voice Message Identification

    Voice message alerts use the following methods:

    • Look at the visual message indicator lamp on your handset. You can configure the visual message indicator lamp using your User Options web pages.
    • Look for:
      • (For Cisco Unified IP Phones 6941 and 6945 only.) A message waiting icon .
      • (For Cisco Unified IP Phones 6921 and 6961 only.) A text message.
    • Listen for a stutter tone from your handset, headset, or speakerphone when you place a call. The stutter tone is line-specific. You hear it only when using the line that has a waiting message.

    You can configure the audible message indicator using your User Options web pages.

    Access Voice Messages

    Perform one of the following actions:
    • Press Messages to listen to voice messages left on any line.
    • Press a line button, then press Messages to hear only the voice messages for that line.