Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Calling Features
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Calling Features

Contents

Calling Features

Feature Buttons and Softkeys

Depending upon how your system administrator sets up your phone, some features included in this guide might not be available to you.

This table provides information about some of the features that are available on dedicated feature buttons, and some of the features that are set up by your system administrator either on programmable feature buttons or softkeys.

Feature name

Dedicated feature button

Programmable feature button

Softkey

cBarge

X

Call Back

X

X

Call Forward All

X

X

Call Park

X

X

Call Park Line Status

X

Call Pickup

X

X

Call Pickup Line Status

X

Conference

X

X

Directed Call Park

X

Divert

X

Do Not Disturb (DND)

X

Group Pickup

X

X

Hold

X

Hunt Groups

X

Intercom

X

Malicious Call Identification (MCID)

X

X

Meet Me

X

X

Mobile Connect

X

X

Mute

X

Other Pickup

X

X

Privacy

X

Quality Reporting Tool (QRT)

X

X

Redial

X

X

Silent monitoring and recording

X

Speed Dial

X

X

Speed Dial Line Status

X

Transfer

X

X

Survivable Remote Site Telephony

If communication between your phone and the Cisco Unified Communications Server is interrupted, you receive an alert message on your phone. If you are on an active call, the call remains established, and you enter a failover situation. This failover is the Survivable Remote Site Telephony (SRST) feature.

While in failover, not all the features of your phone are available. The following table describes typical feature and feature availability, although not all the features may be supported on your phone . For more information about feature availability during failover, contact your system administrator.

Table 1 Feature support during failover
Feature Supported Notes

New Call

Yes

 

End Call

Yes

 

Redial

Yes

 

Answer

Yes

 

Hold

Yes

 

Resume

Yes

 

Conference

Yes

 

Conference to Active Calls (Join)

No

The Active Calls softkey does not display.

Conference List

No

 

Transfer

Yes

 

Transfer to Active Calls (Direct Transfer)

No

 

Auto Answer

Yes

 

Call Waiting

Yes

 

Caller ID

Yes

 

Audible Message Waiting Indicator

Yes

 

All Calls Programmable Line Key

Yes

 

Answer Programmable Line Key

Yes

 

Unified Session Presentation

Yes

Conference is the only feature supported.

Voicemail

Yes

Your voicemail will not be synchronized with other users in the Cisco Unified Communications Manager cluster.

Speed Dial

Yes

 

Service IRL Programmable Line Key

Yes

 

To Voicemail (iDivert)

No

The iDivert softkey does not display.

Line Filters

Partial

Lines are supported but cannot be shared.

Park Monitoring

No

The Park softkey does not display.

Barge

No

You see the message “That feature is not currently available.”

Enhanced Message Waiting Indication

No

Message count badges do not appear on the phone screen.

Only the Message Waiting icon displays.

Directed Call Park

No

The softkey does not display.

BLF (Line Status)

Partial

BLF feature key works like Speed Dial keys.

Hold Reversion

No

Calls remain on hold indefinitely.

Remote Hold

No

Calls appear as Local Hold calls.

Meet Me

No

The Meet Me softkey does not display.

PickUp

No

The softkey causes no action.

Group PickUp

No

The softkey causes no action.

Other PickUp

No

The softkey causes no action.

Malicious Call ID

No

The softkey causes no action.

QRT

No

The softkey causes no action.

Hunt Group

No

The softkey causes no action.

Intercom

No

The softkey causes no action.

Mobility

No

The softkey causes no action.

Privacy

No

The softkey causes no action.

Call Back

No

The Call Back softkey does not display.

When your phone loses connectivity, your phone may display a message like this: Service interruption. Some features unavailable.

Agent Greeting

Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call, such as a customer call, before you begin the conversation with the caller. You can prerecord a single greeting or multiple greetings as needed.

When a customer calls, both parties hear the prerecorded greeting. You can remain on mute until the greeting ends or answer the call over the greeting.

For more information, contact your system administrator.

Answer

Answer allows you to answer the oldest call that is available on all line appearances on your phone, including Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls are always given priority over Held or Park Reversion calls. Your system administrator sets up the Answer button depending on your call-handling needs and work environment. This feature is typically set up for users who have multiple lines.

When you get a call, you see a notification window on the phone screen, called a call toast. The call toast remains visible for a preset amount of time. Your system administrator sets up the default time.

If an incoming call has been call forwarded from another phone, you may see additional information to identify that the call has been forwarded. Your system administrator controls the amount of additional information displayed. Additional information can identify the person who forwarded the call to you and the caller information.

When you receive a call, the phone number that displays on the screen contains the string of digits that you can dial to contact the caller. The digit string can contain the following digits, if required:

  • Code to obtain an outside line (for example, if you have to dial 9)
  • Long distance code
  • Area code
  • City code
  • Telephone number

The phone saves the complete digit string in the call history, and you can save the number in your Personal Address Book.

Auto Answer

Auto Answer prompts your phone to automatically answer incoming calls after one ring.

Your system administrator sets up Auto Answer to work with either your speakerphone or headset.


Note


If you have Auto Answer set up for the speakerphone, and you change the call to the headset, your next incoming call rings on the headset. If you have Auto Answer set up for the headset, and you change the call to the speakerphone, your next incoming call rings on the speakerphone. Auto Answer makes sure that the call is answered; it does not override the location where you interacted with a previous call.


Auto Answer with Headset

Incoming calls are autoanswered with the headset when the following conditions apply:
  • Auto Answer with Headset is enabled by your system administrator.
  • The Headset button is illuminated.
  • The headset is connected to the phone.

Otherwise, calls ring normally and you manually answer them.

To keep the Headset button illuminated, use buttons and softkeys (instead of the Headset button) to place and end calls. Your administrator sets the headset as the default audio path for Auto Answer.

Auto Answer with Speakerphone

Keep the handset in the cradle and the Headset button unlit. Otherwise, calls ring normally and you must manually answer them.

Call Back

Call Back allows you to receive an audio and a visual notification on your phone when a busy or unavailable party becomes available.

Callback may appear on your phone as a feature button or a softkey. For more information, contact your system administrator.

Set Up Call Back Notification

Call Back allows you to receive an audio and a visual notification on your phone when a busy or unavailable party becomes available.

Callback may appear on your phone as a feature button or a softkey. For more information, contact your system administrator.

Procedure
    Step 1   Press Callback while listening to the busy tone or ring sound. A confirmation screen displays on the phone.
    Step 2   Press Exit to exit the confirmation screen.

    Your phone alerts you when the line is free.

    Step 3   Press Dial to place the call again.

    Call Forward

    Call Forward allows you to forward calls on your phone to another number.

    For your primary line, you can set up Call Forward All directly on your phone. For all other lines or to access Call Forward All remotely, go to your User Options web pages.

    There are two types of call forwarding features that your system administrator might set up on your phone:

    • Unconditional call forwarding (Call Forward All): Applies to all calls that you receive.
    • Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage): Applies to certain calls that you receive, according to conditions, and is accessible only from your User Options web pages.

    When forwarding calls from your phone:

    • Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.
    • Call forwarding is phone-line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual.
    • Your system administrator can set up other call forward options that:
      • Allow calls placed from the call forward target number to your phone to ring through, rather than be forwarded.
      • Prevent you from creating a call forward loop or exceeding the maximum number of links in a call forwarding chain.

    Forward Calls

    Procedure
      Step 1   Press Fwd All.
      Step 2   Enter the target phone number.

      Depending on how your voicemail system is set up, you may be able to press Messages to forward all calls to voicemail.

      Visual confirmation displays on your screen for as long as the feature is enabled.

      Step 3   To cancel call forwarding, press Fwd OFF.
      Step 4   To forward calls on other lines, go to your User Options Web pages.

      Call Park

      Call Park allows you to use your phone to park (temporarily store) a call, which you can then retrieve from another phone (such as a phone at a coworker’s desk or in a conference room).

      There are two ways you can park a call:

      Park

      Allows you to park an active call that you answered on your phone, and retrieve it using another phone in the Cisco Unified Communications Manager system.

      Directed Call Park

      Allows you to park and retrieve an active call in two different ways:

      • Assisted Directed Call Park: Allows you to park an active call using a feature button, which your system administrator sets up as a speed-dial line. With this type of directed call, you can monitor the status of the line (in-use or idle) using Line Status indicators.
      • Manual Directed Call Park: Allows you to park an active call by transferring it to a Directed Call number, which your system administrator sets up. You retrieve the call at another phone by dialing a park retrieval prefix number (provided by your system administrator) and then dialing the Directed Call number you used to park the call.

      Your system administrator sets up either the Directed Call Park or the Park feature on your phone, but not both.

      Related Information

      Park Call

      Procedure
        Step 1   During a call, press the Park softkey.

        Your phone displays the call park number where the system stored your call.

        Step 2   Note the call park number displayed on your phone screen.

        You will use the number to retrieve the call.

        Step 3   Hang up.

        You have a limited time to retrieve a parked call before it reverts to ringing at the original number.

        Step 4   From any other Cisco Unified IP Phone in your network, enter the call park number to retrieve the call.

        Park Call Using Manual Directed Call Park

        Procedure
          Step 1   During a call, press Transfer .
          Step 2   Enter the Directed Call number where you will park the call.
          Step 3   Press Transfer again to finish parking the call, then hang up.

          You have a limited time to retrieve a parked call before it reverts to ringing at the original number.

          Step 4   Retrieve the call, from any other Cisco Unified IP Phone in your network as follows:
          1. Enter the park retrieval prefix.
          2. Dial the Directed Call number.

            Example:If the park retrieval prefix is "99" and the Directed Call number is "1234", enter 991234.

          Park Call Using Assisted Directed Call Park

          Procedure
            Step 1   During a call, press the Assisted Directed Call Park button displaying an idle Line Status indicator.
            Step 2   To retrieve a parked call from an assisted directed call park number, press the flashing Assisted Direct Call Park button.

            If your administrator has not configured a reversion directory number, the parked call is reversed to the phone parking the call.


            Call Pickup

            Call Pickup allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone.

            You might use Call Pickup if you share call-handling tasks with coworkers.

            There are three ways you can pick up a call:

            • Pickup: Allows you to answer a call that is ringing on another phone within your call pickup group. If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time).
            • Group Pickup: Allows you to answer a call on a phone that is outside your call pickup group by:
              • Using a group pickup number (provided by your system administrator).
              • Dialing the number of the ringing phone.
            • Other Pickup: Allows you to answer a call that is ringing on another phone within in your call pickup group or in an associated call pickup group.

            Your system administrator sets up the call pickup group you are in, and the call pickup softkeys depending on your call-handling needs and work environment.

            You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has set up Line Status indicators on speed dial buttons for you. Line Status indicators allow you to see if a line associated with a speed dial button is idle, in-use, in a Do Not Disturb state, or ringing.

            Related Information

            Answer a Call Using PickUp

            Call PickUp allows you to answer a call ringing on a coworker’s phone by redirecting the call to your phone.

            You might use Call PickUp if you share call-handling tasks with coworkers.

            There are three ways you can pick up a call:
            • PickUp: Allows you to answer a call ringing on another phone within your call pickup group. If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time).
            • Group PickUp: Allows you to answer a call on a phone that is outside your call pickup group by:
              • Using a group pickup number (provided by your system administrator).
              • Dialing the number of the ringing phone.
            • Other PickUp: Allows you to answer a call ringing on another phone within in your call pickup group or in an associated call pickup group.

            Your system administrator sets up your call pickup group and your call pickup softkeys, depending on your call-handling needs and work environment.

            You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has set up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a line that is associated with a speed-dial button is idle, in-use, in a Do Not Disturb state, or ringing.

            Procedure
              Step 1   Perform one of the following actions:
              • Press PickUp to transfer a ringing call within your pickup group to your phone.
              • If you have multiple lines and want to pick up the call on a nonprimary line, first press the desired line button, then press PickUp.

              If your phone supports autopickup, you are connected to the call.

              Step 2   If the call rings, press Answer to connect to the call.

              Answer a Call Using Group PickUp and a Group PickUp Number

              Procedure
                Step 1   Perform one of the following actions:
                • Press Group PickUp to answer a call on a phone outside your pickup group.
                • If you have multiple lines and want to pick up the call on another line, first press the desired line button, then press Group PickUp.
                Step 2   Enter the group pickup number.

                If your phone supports autopickup, you are now connected to the call.

                Step 3   If the call rings, press Answer to connect to the call.

                Answer a Call Using Group PickUp and a Phone Number

                Procedure
                  Step 1   Perform one of the following actions:
                  • Press Group PickUp.
                  • If you have multiple lines and want to pick up the call on a nonprimary line, first press the desired line button, and then press Group PickUp.
                  Step 2   Enter the number of the phone line with the call that you want to pick up.

                  For example, if the call is ringing on line 12345, enter 12345.

                  If your phone supports autopickup, you are now connected to the call.

                  Step 3   If the call rings, press Answer to connect to the call.

                  Answer Call Using Other PickUp

                  Procedure
                    Step 1   Press OPickUp to transfer a call in your pickup group or in an associated group to your phone.

                    If your phone supports autopickup, you are now connected to the call.

                    Step 2   If the call rings, press Answer to connect to the call.

                    Call Waiting

                    Call Waiting provides the following to notify you that a new call is ringing on your phone when you are talking on another call:

                    • Call Waiting tone (single beep or audible ring)
                    • An amber flashing line button

                    This feature is configured by the administrator.

                    Respond to Call Waiting Notification

                    Before You Begin

                    Your system administrator must set up multiple lines on your phone before you can use this feature.

                    Procedure
                    To answer the ringing call, press the flashing amber line button. Your phone puts the original call on hold automatically and connects the ringing call.

                    cBarge

                    The cBarge feature allows you to create a standard (ad hoc) conference by adding yourself to a call on a shared line.

                    Join Conference on Shared Line

                    Procedure
                    Press the line button of the shared line that is in use. If Privacy is enabled, you cannot add yourself to the shared line.

                    Codes

                    Codes allow you to place a call using a billing or tracking code. Your phone supports two types of codes provided by your administrator:

                    • Client Matter Code (CMC) requires you to enter a code to specify that the call relates to a specific client matter. Your administrator can assign client matter codes to customers, students, or other populations for call accounting and billing purposes.
                    • Forced Authorization Code (FAC) allow you to manage call access and accounting. Your administrator can require that you enter a valid authorization code before the call connects.

                    Place Call Using Client Matter Code

                    Procedure
                      Step 1   Dial a number.
                      Step 2   After the tone, enter a CMC.

                      Place Call Using Forced Authorization Code

                      Procedure
                        Step 1   Dial a number.
                        Step 2   After the tone, enter an FAC.

                        Conference

                        Conference allows you to talk simultaneously with multiple parties.

                        When you are talking on a call, use Conference to dial another party and add them to the call.

                        If you have multiple phone lines, you can alternately use Conference to combine two calls across two lines. For example, if you have a call on Line 1 and a call on Line 2, you can combine the calls into a conference.

                        Before completing a conference procedure, you can press the Cancel softkey to cancel the procedure or you can press the Swap softkey to toggle between calls, allowing you to speak privately with each party.

                        As the conference host, you can remove individual participants from the conference.

                        The conference ends when all the participants hang up.

                        Add Third Party to Conference

                        Procedure
                          Step 1   Verify that you are on an active call (not on hold).
                          Step 2   Press Conference .
                          Step 3   Enter the phone number for the party you want to add (or press a speed dial button).
                          Step 4   Wait for the party to answer (or skip to step 5 while the call is ringing).
                          Step 5   Press Conference again. The conference begins.
                          Step 6   (Optional)Repeat these steps to add more parties, if desired.

                          Combine Calls to Create Conference

                          Before You Begin

                          This task requires multiple phone lines.

                          Procedure
                            Step 1   Verify that you have two connected calls and that one of the calls is active (not on hold).
                            Step 2   Press Conference .
                            Step 3   Press the line button for the other (held) call.

                            The conference begins. The conference is established on the line with the active call.


                            Swap Between Calls Before Completing Conference

                            Use this procedure to consult privately with the conference and another person, before adding the person into the conference.

                            Procedure
                              Step 1   Call a new conference participant, but do not add the participant to the conference.
                              Step 2   Press Swap to toggle between the participant and the conference.

                              View Conference Participants

                              Procedure
                              While in a conference, press the Details softkey to view a list of the last 16 participants who have joined the conference.

                              Remove Conference Participants

                              Procedure
                                Step 1   While in a conference, press the Details softkey to view a list of participants.
                                Step 2   Highlight the participant that you want to remove, then press the Remove softkey.

                                Divert

                                Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone number (set up by your system administrator).

                                Divert Call

                                Procedure
                                Press Divert to send an active, ringing, or held call to your voicemail system or to a predetermined phone number set up by your system administrator.

                                Do Not Disturb

                                Do Not Disturb (DND) allows you to turn off notification of incoming calls. You can turn off the phone ringer, as well as audible and visual notifications.

                                When the ringer and notifications are turned off, the call is sent directly to your voicemail system.

                                Your system administrator sets up a line button or softkey on your phone for DND, but you can change your DND options from your User Options web pages.

                                DND interacts with other types of calls:

                                • If both DND and Call Forward All are enabled, calls are forwarded without any visual or audible confirmation.
                                • DND does not affect intercom calls or non-intercom priority calls.
                                • If both DND and autoanswer are enabled, only intercom calls autoanswer.
                                Related References

                                Turn DND On and Off

                                Procedure
                                  Step 1   Press DND to turn on DND. Visual confirmation displays briefly.
                                  Step 2   Press DND again to turn off DND. Visual confirmation displays briefly.

                                  Extension Mobility

                                  Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. After you sign in to EM, the phone displays the message Resetting please wait and then Registering. The reset enables the phone to adopt your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator sets up EM for you.

                                  Enable Extension Mobility

                                  Procedure
                                    Step 1   Press Applications .
                                    Step 2   Select EM Service (name can vary).
                                    Step 3   Enter your user ID and PIN (provided by your system administrator).
                                    Step 4   If prompted, select a device profile.
                                    Step 5   To sign out, press Applications .
                                    Step 6   Select Services.
                                    Step 7   Select EM Service (name can vary).
                                    Step 8   When prompted to sign out, press Yes.

                                    Fast Dial

                                    Fast Dial allows you dial a phone number from the Fast Dial service on your phone. Before you can use Fast Dial on your phone, you must set up Fast Dial on your User Options web pages.

                                    Related Information

                                    Place Call Using Fast Dial

                                    Before you can use Fast Dial on your phone, you must set up Fast Dial on your User Options Web pages.

                                    Procedure
                                      Step 1   Press Contacts .
                                      Step 2   Sign in to Personal Directory.
                                      Step 3   Select Personal Fast Dials.
                                      Step 4   Select a fast-dial code and then press Dial.

                                      Hold

                                      Hold allows you to put an active call into a held state. Your phone allows one active call at a time; other calls are put on hold.

                                      Hold works with your phone handset as well as with USB headsets.

                                      Hold Call

                                      Procedure
                                        Step 1   To put a call on hold, press Hold .

                                        The Hold icon displays and the line button flashes green.

                                        Step 2   To resume the call, press Resume or the flashing green line button.

                                        Swap Between Holding and Active Calls

                                        Procedure
                                        If your phone supports multiple lines, use line buttons to swap between holding and active calls.

                                        Example:If you have a held call on Line 1 and an active call on Line 2, press the Line 1 button to make the Line 1 call active (resume it from hold) and to automatically put the Line 2 call on hold.

                                        Answer New Call

                                        If your phone supports multiple lines, and you are already on a call when a new call rings, answering the new call puts the first call on hold automatically.
                                        Procedure
                                        To answer the new call, perform one of the following actions:
                                        • Press Answer.
                                        • Press the flashing amber line button.

                                        Remote Hold on Shared Line

                                        Look for a flashing red line button and the hold icon . When these indicators display, a call on the shared line has been put on hold remotely by the other user.


                                        Note


                                        If more than one call is held locally on the phone, you cannot resume calls held remotely.


                                        Hunt Groups

                                        Hunt Groups are used to share the call load in organizations that receive a large number of incoming calls.

                                        Your system administrator sets up a hunt group with a series of directory numbers. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone.

                                        If you are a member of a hunt group, you sign in to a hunt group when you want to receive calls, and you sign out of the group when you want to prevent calls from ringing on your phone.

                                        Your administrator sets up the Queue Status button so that you can view statistics about the queue for the hunt group.

                                        Calls in the group call queue display the same call identification number, no matter which group phone accesses the list.

                                        Sign In and Out of Hunt Group

                                        Signing out of a hunt group does not prevent direct calls from ringing your phone.

                                        Procedure
                                          Step 1   Press Hunt Group to sign in. Visual confirmation displays briefly.
                                          Step 2   Press Hunt Group again to sign out.

                                          Hold Reversion

                                          Hold Reversion notifies you when a call is left on hold.

                                          A Hold Reversion notification is similar to a new call notification and includes these cues:

                                          • Single ring, repeating at intervals
                                          • Flashing amber line button
                                          • Flashing message indicator on the handset
                                          • Visual notification on the phone screen

                                          Respond to Hold Reversion Notification

                                          Procedure
                                          Press the flashing amber line button or Answer to resume the call from hold.

                                          Intercom

                                          Intercom allows you to place and receive one-way calls using a dedicated intercom line.

                                          When you place an intercom call, the recipient’s phone auto-answers with mute activated (whisper) and broadcasts your message through the recipient’s speakerphone—or through the headset or handset, if one of these devices is active.

                                          After receiving the intercom call, the recipient can initiate two-way audio (connected) to continue the call.

                                          Place Intercom Call

                                          Procedure
                                            Step 1   Press Intercom.

                                            If your phone autodials the intercom code, begin speaking after the alert tone. Otherwise, go to Step 2.

                                            Step 2   Enter the intercom code and begin speaking after the alert tone.

                                            Receive Intercom Call

                                            When you receive an intercom call, you hear an intercom-alert tone and your phone autoanswers the call. Any current call activity that you are engaged in continues simultaneously, but the intercom caller cannot hear you.
                                            Procedure
                                            To speak to the intercom caller, press the active Intercom button.

                                            Line Status

                                            Line Status indicators allow you to view the state of a phone line that is associated with a speed-dial button.

                                            Your system administrator sets up Line Status indicators on your phone.

                                            Line Status Indicators

                                            Line status indicators show the state of a line.

                                            Icon

                                            Indicator

                                            Line is in use.

                                            Line is idle.

                                            Line is in Do Not Disturb (DND) state.

                                            Line is ringing. (Only for Call Pickup.)

                                            Line status indicators can be set up on speed dial buttons by your system administrator, and can be used with these features:

                                            • Speed Dial: Allows you to monitor the status of (and dial) a specific number on a speed-dial button.
                                            • Call Pickup: Allows you to monitor the line status of (and pick up a ringing call on) a speed-dial button. Your system administrator can also set up your phone to play an audible alert when a call is ringing on the monitored line
                                            Related References
                                            Related Information

                                            Malicious Call Identification

                                            Malicious Call Identification (MCID) allows you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.

                                            Trace Suspicious Call

                                            Procedure
                                            Press Report Caller to send a silent notification message to your system administrator.

                                            When the silent notification message is sent, your phone provides both a visual and audible confirmation.


                                            Meet Me Conference

                                            Meet Me allows you to call a predetermined number at a scheduled time to host or join a Meet Me conference.

                                            The Meet Me conference begins when the host connects. Participants who call the conference before the host has joined hear a busy tone and must dial again.

                                            The conference ends when all participants hang up; the conference does not automatically end when the host disconnects.

                                            Host Meet Me Conference

                                            Procedure
                                              Step 1   Obtain a Meet Me phone number from your system administrator.
                                              Step 2   Distribute the Meet Me phone number to participants.
                                              Step 3   When you are ready to start the meeting, lift the handset to get a dial tone and then press Meet Me.
                                              Step 4   Dial the Meet Me phone number.

                                              Join Meet Me Conference

                                              Procedure
                                                Step 1   Dial the Meet Me phone number provided by the conference host.
                                                Step 2   If you hear a busy tone, the host has not yet joined the conference. In this case, hang up and try your call again.

                                                Mobile Connect

                                                Mobile Connect allows you to use your mobile phone to handle calls associated with your desk phone number.

                                                To set up Mobile Connect, use the User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations.

                                                When you enable Mobile Connect:

                                                • Your desk phone and remote destinations receive calls simultaneously.
                                                • When you answer the call on your desk phone, the remote destinations stop ringing, disconnect, and display a missed call message.
                                                • When you answer the call on one remote destination, the other remote destinations and desk phone stop ringing, are disconnected, and a missed call message is shown on the other remote destinations.

                                                Enable Mobile Connect

                                                Procedure
                                                  Step 1   Press Mobility to display the current remote destination status (Enabled or Disabled).
                                                  Step 2   Press Select to change the status.
                                                  Step 3   Press Exit.

                                                  Switch Desk Phone Call to Mobile Phone

                                                  Procedure
                                                    Step 1   Press Mobility.
                                                    Step 2   Select To mobile.
                                                    Step 3   Answer the in-progress call on your mobile phone.

                                                    You cannot use the same phone line for any other calls, but if your desk phone supports multiple lines, you can use another line to make or receive calls.

                                                    The desk phone line button turns red and the handset icons and the calling party number appear on the phone display.


                                                    Switch Mobile Call to Desk Phone

                                                    Procedure
                                                      Step 1   Select a line on your desk phone.
                                                      Step 2   Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.
                                                      Step 3   Press Resume on your desk phone within five to 10 seconds and start talking on the desk phone.

                                                      Monitoring and Recording

                                                      The Monitoring and Recording feature allows you to monitor and record calls. Your system administrator enables this feature, which can be set up for automatic recording of all calls or recording of calls on a per-call basis.

                                                      You can start or stop a recording by pressing the Record softkey on your phone.

                                                      Users might receive audible alerts during call monitoring and recording. By default, the person who monitors the call and records it (if also configured) does not receive an audible alert.

                                                      Multilevel Precedence and Preemption

                                                      (SCCP only)

                                                      In some specialized environments, such as military or government offices, you may need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

                                                      Keep these terms in mind:
                                                      • Precedence indicates the priority associated with a call.
                                                      • Preemption is the process of ending an existing, lower-priority call while accepting a higher-priority call that is sent to your phone.

                                                      If you want to choose a priority (precedence) level for an outgoing call, contact your system administrator for a list of corresponding precedence numbers for calls.

                                                      If you want to make a priority call, enter the MLPP access number (provided by your system administrator) followed by the phone number.

                                                      If you hear a special ring (faster than usual) or special call-waiting tone, you are receiving a priority call. An MLPP icon on your phone screen indicates the priority level of the call.

                                                      If you want to view priority level of a call, look for an MLPP icon on your phone screen:

                                                      MLPP Icon

                                                      Priority Level

                                                      Highest priority (Flash Override or Executive Override) call

                                                      High priority (Flash) call

                                                      Medium priority (Immediate) call

                                                      Priority call

                                                      MLPP icons with white/black background color indicate that the call is selected or not.

                                                      Higher-priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (Routine).

                                                      If you want to accept a higher-priority call, answer the call as usual. If necessary, end an active call first.

                                                      If you hear a continuous tone interrupting your call, you or the other party are receiving a call that must preempt the current call. Hang up immediately to allow the higher-priority call to ring through.

                                                      When you make or receive an MLPP-enabled call, you hear special ringtones and call-waiting tones that differ from the standard tones.

                                                      If you enter an invalid MLPP access number, a verbal announcement alerts you to the error.

                                                      An MLPP-enabled call retains its priority and preemptive status when you:
                                                      • Put the call on hold
                                                      • Transfer the call
                                                      • Add the call to a three-way conference
                                                      • Answer the call using PickUp

                                                      Multiple Calls Per Line

                                                      Each line can support multiple calls. By default, your phone supports two active calls per line, and a maximum of six active calls per line. Your system administrator can adjust this number (not exceeding six calls) according to your need. Only one call can be connected at any time; other calls are automatically placed on hold.

                                                      Answer Second Call on Same Line

                                                      Procedure
                                                      To answer a second call on the same line, press the flashing amber line button. The phone screen text changes based on the active call and the number of calls on the line.

                                                      Any active call is placed on hold, and the second call answers.

                                                      Switch Between Calls on Same Line

                                                      Procedure
                                                        Step 1   Press the line button to switch between two calls on the same line.
                                                        Step 2   If there are more than two calls on the line, you can select the call from the call list, and resume the call.

                                                        Switch Between Calls on Different Lines

                                                        Procedure
                                                          Step 1   Press the line button for the call to which you are switching.
                                                          Step 2   If a single call is holding on the line, the call automatically resumes. If multiple calls are holding, you are prompted to select the call. Highlight the appropriate call and press Resume.

                                                          Call Ended on Line with Multiple Calls

                                                          After a call is completed, if there are still multiple calls on the line, the phone screen displays a list of other calls on the line.

                                                          Outbound Call Maximum

                                                          When a single line reaches maximum calls minus one, the outgoing call automatically rolls over to the next available line. For example, if six maximum calls are configured, the sixth outgoing call automatically rolls over to the next available line.

                                                          Create Conference with Two Calls on Same Line

                                                          Procedure
                                                            Step 1   With two connected calls on the same line, select a call to make it the active call. The second call is put on hold.
                                                            Step 2   Press Conference .
                                                            Step 3   Enter the participant’s phone number. When the maximum calls are reached on the line, pressing Conference allows you to select the calls from a list of calls on the line. You can select one of the calls, or press another line button to select a call from the call list to create the conference.
                                                            Step 4   Wait for the call to connect. After calling a new conference participant, but before adding the participant to the conference, you can press Swap to toggle between the two calls. This allows you to consult privately with the participant on each call before you complete the conference.
                                                            Step 5   Press Conference to add the participant to your call. The conference begins.
                                                            Step 6   (Optional)Repeat to add additional participants.

                                                            Transfer Two Calls on Same Line

                                                            Procedure
                                                              Step 1   Verify that you are on an active call (not on hold).
                                                              Step 2   Press Transfer .
                                                              Step 3   Enter the transfer recipient’s phone number or press a speed-dial button.

                                                              When maximum calls are reached on the line, pressing Transfer allows you to select the calls from a list of calls on the line. You can select one of the calls, or press another line button to select a call from the call list to transfer the calls.

                                                              Step 4   Wait for the recipient to answer. Or, skip to Step 5 while the call is ringing.
                                                              Step 5   Press Transfer again.

                                                              The transfer is complete.

                                                              You can press Swap to toggle between the two calls. This allows you to consult privately with the participant on each call before you complete the transfer.


                                                              Multiple Incoming Calls

                                                              You can handle multiple incoming calls in various ways:

                                                              • If there is a second incoming call on the line, while the first call is ringing, the phone screen text changes according to the total number of incoming calls.
                                                              • If there are more incoming calls, pressing Answer shows all calls on all lines.
                                                              • If there is any incoming call on the same line, the call adds to the call list. If you press the line button, you can view the list of calls on the line.
                                                              • If there are two simultaneous incoming calls on the phone:
                                                                • Press Answer or line button to answer the call.
                                                                • Press the line button of another line to view the list of incoming calls on that line.

                                                              Shared Line

                                                              You can handle multiple calls with shared lines various ways:

                                                              • If there are two or three remote calls on the shared line, the caller ID indicates the number of calls on the line, and the state of the call.
                                                              • If at least one call is on hold, on the line, the line button flashes red.
                                                              • If all the calls are in use, the line button flashes solid red.

                                                              Mute

                                                              Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear other parties on the call but they cannot hear you.

                                                              Mute Phone

                                                              Procedure
                                                                Step 1   Press Mute to turn Mute on. Visual confirmation displays.
                                                                Step 2   Press Mute again to turn Mute off.

                                                                On-Hook Dialing

                                                                On-hook dialing allows you to enter a phone number before getting a dial tone and then lift the handset to complete the call.

                                                                Dial Number On-Hook

                                                                Procedure
                                                                  Step 1   Enter or speed dial a phone number.
                                                                  Step 2   Go off hook.

                                                                  Plus Dialing

                                                                  Plus Dialing allows you to press and hold the star (*) key for at least 1 second to insert a plus (+) sign as the first digit in a phone number for international dialing. The plus sign applies only for on-hook or off-hook calling.

                                                                  When you see phone numbers with the + sign in them, you can select and dial the entry without having to add digits for international calls.

                                                                  Dial International Number

                                                                  Procedure
                                                                    Step 1   Press and hold star (*) for at least 1 second. The plus (+) sign displays as the first digit in the phone number. The corresponding tone stops to indicate that the * has changed to a + sign.
                                                                    Step 2   Dial the international number.

                                                                    Privacy

                                                                    Privacy allows you to prevent others who share your line from seeing information about your calls.

                                                                    Privacy applies to all shared lines on your phone. If you have multiple shared lines and Privacy is enabled, others cannot view any of your shared lines.

                                                                    If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.

                                                                    Related References

                                                                    Enable Privacy on a Shared Line

                                                                    Privacy allows you to prevent others who share your line from seeing information about your calls.

                                                                    Privacy applies to all shared lines on your phone. If you have multiple shared lines and Privacy is enabled, others cannot view any of your shared lines.

                                                                    If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.

                                                                    Procedure
                                                                      Step 1   Press Privacy to enable the feature. Visual confirmation displays on your phone screen for as long as the feature is enabled.
                                                                      Step 2   Press Privacy again to turn off the feature.

                                                                      Quality Reporting Tool

                                                                      Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. Depending on configuration, use the QRT to:

                                                                      • Immediately report an audio problem on a current call.
                                                                      • Select a general problem from a list of categories and choose reason codes.

                                                                      Report Phone Problems

                                                                      Procedure
                                                                        Step 1   Press Quality Reporting Tool.
                                                                        Step 2   Use the Navigation pad and Select button to scroll and select the item that most closely matches your problem.
                                                                        Step 3   Press Select.

                                                                        The information is sent to your system administrator.


                                                                        Redial

                                                                        Redial allows you to call the most recently dialed phone number.

                                                                        Redial Number

                                                                        Procedure
                                                                          Step 1   To place the call on any phone line, press Redial.
                                                                          Step 2   To place the call on a specific phone line, select the line to obtain dial tone and press Redial.

                                                                          Shared Lines

                                                                          Shared lines allow you to use one phone number for multiple phones.

                                                                          You might have a shared line if you have multiple phones and want one phone number, share call-handling tasks with coworkers, or handle calls on behalf of a manager.

                                                                          For example, if you share a line with a coworker:

                                                                          • When a call comes in on the shared line:
                                                                            • Your phone rings and the line button flashes amber.
                                                                            • Your coworker’s phone rings and the line button flashes amber.
                                                                          • If you answer the call:
                                                                            • Your line button turns green.
                                                                            • Your coworker’s line button turns red. When the line button is red, that line cannot be used to barge in on the call or used to make another call.
                                                                          • If you put the call on hold:
                                                                            • Your line button flashes green
                                                                            • Your coworker’s line button flashes red. When the line button flashes red, your coworker can pick up the call.

                                                                          Your call history shows the status for all calls for shared lines. For example, if a call rings on a shared line and you answer the call, your coworkers who share the line will see that the call was answered remotely. Your call history identifies calls that were Placed, Received, Remote Placed, Remote Received, or Missed.

                                                                          Speed Dial

                                                                          Speed Dial features allow you to press a button and enter a preconfigured code to place a call, or selecting an item from the Call History list. Before you can use speed-dial features on your phone, you must set up Speed Dial on your User Options web pages.

                                                                          Depending on setup, your phone can support these speed dial features:

                                                                          • Speed-dial buttons: Allow you to quickly dial a phone number from one or more line buttons set up for speed dialing.
                                                                          • Speed-dial codes: Allow you to dial a phone number from a code (sometimes referred to as abbreviated dialing).

                                                                          If your system administrator has set up the Line Status feature, you can monitor the status of a speed dial line by using the line status indicators.

                                                                          Related References

                                                                          Place Call Using Speed Dial Buttons

                                                                          Before You Begin

                                                                          Before you can use speed-dial buttons on your phone, you must set up the codes on your User Options web pages.

                                                                          Procedure
                                                                          To place a call, press a speed dial button .

                                                                          Place Call Using Speed Dial Codes

                                                                          Before You Begin

                                                                          Before you can use speed-dial codes on your phone, you must set up the codes on your User Options web pages.

                                                                          Procedure
                                                                          To place a call, enter the speed dial code and press the SpeedDial softkey.

                                                                          Transfer

                                                                          Transfer allows you to redirect a connected call from your phone to another number.

                                                                          You can use Transfer or Direct Transfer:

                                                                          • Transfer: Allows you to redirect a single call to another number that you specify.
                                                                          • Direct Transfer: Allows you to connect two calls on two different lines to each other, without remaining on the line yourself.

                                                                          Before completing a transfer procedure, you can press the Cancel softkey to cancel the procedure or you can press the Swap softkey to toggle between calls, allowing you to speak privately with each party.

                                                                          Transfer Call to Another Number

                                                                          Procedure
                                                                            Step 1   Verify that you are on an active call (not on hold).
                                                                            Step 2   Press Transfer .
                                                                            Step 3   Enter the transfer recipient’s phone number or press a speed-dial button.
                                                                            Step 4   Wait for the recipient to answer. Or, skip to Step 5 while the call is ringing.
                                                                            Step 5   Press Transfer again.

                                                                            The transfer completes.


                                                                            Transfer Call to Another Line

                                                                            This task requires multiple phone lines.

                                                                            Procedure
                                                                              Step 1   Verify that you have two connected calls and that one of the calls is active (not on hold).
                                                                              Step 2   Press the Transfer button .
                                                                              Step 3   Press the line button for the other (held) call.

                                                                              The transfer completes (the two calls are connected to each other).


                                                                              Swap Between Calls Before Completing Transfer

                                                                              After you connect to the transfer recipient—but before you transfer a call to this party—you can press Swap to toggle between the two calls. This allows you to consult privately with the party on each call before you complete the transfer.

                                                                              WebDialer

                                                                              WebDialer allows you to click-to-dial contacts from the Cisco Unified CM Directory. Your system administrator sets up this feature for you.

                                                                              Use WebDialer with Cisco Directory

                                                                              Procedure
                                                                                Step 1   Sign in to your User Options web pages.
                                                                                Step 2   Select User Options > Directory and search for a coworker.
                                                                                Step 3   Select the number that you want to dial.
                                                                                Step 4   If this is your first time using WebDialer, review the preferences on the Make Call window.
                                                                                Step 5   Select Dial.

                                                                                The call is now placed on your phone.

                                                                                Step 6   To end a call, select Hang up or hang up your handset.

                                                                                Use WebDialer with Another Online Corporate Directory

                                                                                Procedure
                                                                                  Step 1   Sign in to a WebDialer-enabled corporate directory and search for coworkers.
                                                                                  Step 2   Select the number that you want to dial.
                                                                                  Step 3   When prompted, enter your user ID and password.
                                                                                  Step 4   If this is your first time using WebDialer, review the preferences on the Make Call window.
                                                                                  Step 5   Select Dial.

                                                                                  The call is now placed on your phone.

                                                                                  Step 6   To end a call, select Hang up or hang up your handset.

                                                                                  Change WebDialer Preferences

                                                                                  Procedure
                                                                                    Step 1   Initiate a call using WebDialer to access the Make Call window.

                                                                                    The Make Call window displays the first time that you use WebDialer (after you select the number that you want to dial).

                                                                                    Step 2   Select one of the following options from the Make Call window:
                                                                                    • Preferred language: Determines the language used for WebDialer settings and prompts.
                                                                                    • Use preferred device: Identifies the Cisco Unified IP Phone (calling device) and directory number (calling line) that you use to place WebDialer calls.

                                                                                    If you have one phone with a single line, the appropriate phone and line are automatically selected.

                                                                                    Step 3   If the phone and line are not automatically selected, choose a phone or line.

                                                                                    If you have more than one phone of the same type, the list identifies the phone by device type and MAC address. To display the MAC address on your phone, select Applications > Phone Information.

                                                                                    Step 4   If you have an Extension Mobility profile, select Extension Mobility from the Calling Device drop-down menu from the Make Call window.
                                                                                    • Do not display call confirmation: If selected, the WebDialer Make Call window does not display the next time WebDialer is used. Calls will automatically dial after you select a contact from the Cisco directory.
                                                                                    • Disable Auto Close: If selected, the call window does not close automatically after 15 seconds.

                                                                                    Sign Out of WebDialer

                                                                                    Procedure
                                                                                    Select the Sign Out icon in the Make Call or Hang Up window.