Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Contacts
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Contacts

Contacts

The Cisco Unified IP Phones 6921, 6941, 6945, and 6961 provide you with access to corporate and personal contacts using these directories:

Corporate Directory

The Corporate Directory contains corporate contacts that you can access on your phone. Your system administrator sets up and maintains the directory.

If the phone is connected to the service using HTTPS, a Lock icon displays on the right side of the service header.

Dial contact from search

Procedure
    Step 1   Press Contacts .
    Step 2   Use the Navigation bar and Select button to scroll and select Corporate Directory.
    Step 3   Select any of these criteria to search for a coworker:
    • First name
    • Last name
    • Number
    Step 4   Enter the search criteria information, press Submit, and select a contact.
    Step 5   To dial a contact, perform one of these actions:
    • Press Dial.
    • Press Select.
    • Press the contact label number.
    • Press a line button.
    • Press Speakerphone .
    • Press Headset .
    • Pick up the handset.

    Dial contact from search during call

    Procedure
      Step 1   Press Contacts .
      Step 2   Use the navigation bar and Select button to scroll and select Corporate Directory.
      Step 3   Select any of these criteria to search for a coworker:
      • First name
      • Last name
      • Number
      Step 4   Enter the information, then select Search > Dial.
      Step 5   Perform one of these actions to handle the original call:
      • Press Hold to put the first call on hold and dial the second.
      • Press Transfer to transfer the first party to the second and drop yourself from the call. To complete the action, pressTransfer again after dialing.
      • Press Conference to create a conference call with all parties, including you. To complete the action, press Conference again after dialing.
      • Press End Call to disconnect the first call and dial the second.

      Personal Directory

      The personal directory contains a list of your personal contacts. You can assign fast-dial codes to your personal directory entries for fast-dialing.

      There are two ways you can set up and maintain your personal directory:

      • Using your phone, you can:
        • Set up and use Personal Directory
        • Assign and use fast-dial codes
      • Using your User Options web pages, you can also set up and use your personal directory.

      If the phone is connected to the service using HTTPS, a Lock icon displays on the right side of the service header.

      Related Information

      Personal Directory Options

      The following sections describe the personal directory options.

      Sign In and Out of Personal Directory

      The phone automatically logs you out after a certain amount of time. This time limit can vary. For more information, contact your system administrator.

      Procedure
        Step 1   Press Contacts .
        Step 2   Use the navigation pad and Select button to scroll and select Personal Directory.
        Step 3   Enter the user ID and PIN provided by your system administrator and press Submit.
        Step 4   To logout, select Log Out, press Select, and then press OK.

        Add Personal Directory Entry

        Procedure
          Step 1   Press Contacts .
          Step 2   Sign in to Personal Directory.
          Step 3   Select Personal Address Book. The Search for an entry screen displays.
          Step 4   Press Submit.
          Step 5   Press New. You may need to press More first.
          Step 6   Enter the nickname information. You can also enter a name.
          Step 7   Press Phones and enter the phone numbers. Make sure you include any required access codes, such as 9 or 1.
          Step 8   Press Submit to add the entry to your personal directory.

          Search for Entry in Personal Directory

          Procedure
            Step 1   Press Contacts .
            Step 2   Sign in to Personal Directory.
            Step 3   Select Personal Address Book.
            Step 4   Select one, all, or none of these criteria to search for an entry:
            • Last Name
            • First Name
            • Nickname
            Step 5   Enter the search criteria information and press Submit.

            The name displays.


            Dial Number from Personal Directory

            Procedure
              Step 1   Press Contacts .
              Step 2   Sign in to Personal Directory.
              Step 3   Select Personal Address Book and search for an entry.
              Step 4   Select the personal address book entry that you want to dial.
              Step 5   Press Dial.

              Delete Personal Directory Entry

              Procedure
                Step 1   Press Contacts .
                Step 2   Sign in to Personal Directory.
                Step 3   Select Personal Address Book and search for an entry.
                Step 4   Press Select.
                Step 5   Press Edit.
                Step 6   Press Delete. You may need to press More first.
                Step 7   Press OK to confirm the deletion.

                Edit Personal Directory Entry

                Procedure
                  Step 1   Press Contacts .
                  Step 2   Sign in to Personal Directory.
                  Step 3   Select Personal Address Book and search for an entry.
                  Step 4   Press Select.
                  Step 5   Press Edit.
                  Step 6   Modify the entry information.
                  Step 7   Press Phones to modify a phone number.
                  Step 8   Pres Update.

                  Fast-Dial Codes with Personal Directory

                  The following sections describe using the fast-dial codes with Personal Directory.

                  Assign Fast-dial Code to Personal Directory Entry

                  Procedure
                    Step 1   Sign in to Personal Directory. (Use the navigation bar and button to scroll and select.)
                    Step 2   Enter the name information and press the Submit softkey.
                    Step 3   Select the name, then press the FastDial softkey.
                    Step 4   Select a number and press the Select softkey.
                    Step 5   Press the Next softkey.
                    Step 6   Press the Assign softkey for a new fast-dial code that you want to assign to the number.

                    Place Call Using Fast-dial Code

                    Procedure
                      Step 1   Sign in to Personal Directory and search for a fast-dial code. (Use the Navigation bar and button to scroll and select.)
                      Step 2   Select the fast-dial code you want to dial.
                      Step 3   Press the Dial softkey.

                      Delete Fast-dial Code

                      Procedure
                        Step 1   Sign in to Personal Directory and search for a fast-dial code. (Use the Navigation bar and button to scroll and select.)
                        Step 2   Select the fast-dial code that you want to delete.
                        Step 3   Press the Remove softkey.