Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Features, Templates, Services, and User Setup
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Features, Templates, Services, and User Setup

Contents

Features, Templates, Services, and User Setup

Features, Templates, Services, and Users Overview

After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use the Cisco Unified Communications Manager Administration application to configure telephony features, optionally modify phone templates, set up services, and assign users.

This chapter provides an overview of these configuration and setup procedures. The Cisco Unified Communications Manager documentation provides detailed instructions for these procedures.

To list supported features for all phones or for a particular phone model on your Cisco Unified Communications Manager, you can generate a Unified Communications Manager Phone Feature List report on Cisco Unified Reporting.

For suggestions about how to provide users with information about features, and what information to provide, see Internal Support Web Site.

For information about setting up phones in non-English environments, see International User Support.

Available Telephony Features

After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add functionality to the phones. The following table includes a list of supported telephony features, many of which you can configure using Cisco Unified Communications Manager Administration. The Reference column lists Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information.

For information about using most of these features on the phone, see the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager (SCCP and SIP).


Note


Cisco Unified Communications Manager Administration also provides several service parameters that you can use to configure various telephony functions. For more information on accessing and configuring service parameters, see the Cisco Unified Communications Manager Administration Guide.

For more information on the functions of a service, select the name of the parameter or the question mark help button in the Service Parameter Configuration window.


Table 1 Telephony features for the Cisco Unified IP Phone

Feature

Description

Configuration reference

Abbreviated Dialing

Allows users to speed dial a phone number by entering an assigned index code (1-99) on the phone keypad.

Note   

You can use Abbreviated Dialing while on-hook or off-hook.

Users assign index codes from the User Options web pages.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration"
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone"

Agent Greeting

Allows an agent to create and update a prerecorded greeting that plays at the beginning of a call, such as a customer call, before the agent begins the conversation with the caller. The agent can prerecord a single greeting or multiple greetings as needed.

When a customer calls, both the agent and the customer hear the prerecorded greeting. The agent can remain on mute until the greeting ends or answer the call over the greeting.

All codecs supported for the phone are supported for Agent Greeting calls.

To enable Agent Greeting in the Cisco Unified Communications Manager Administration application, choose Device > Phone, locate the IP Phone that you want to configure. Scroll to the Device Information Layout pane and set Built In Bridge to On or Default.

If Built In Bridge is set to Default, in the Cisco Unified Communications Manager Administration application, choose System > Service Parameter and select the appropriate Server and Service. Scroll to the Clusterwide Parameters (Device - Phone) pane and set Builtin Bridge Enable to On.

For more information, see:

  • Cisco Unified Communications Manager Features and Services Guide, "Barge and Privacy"
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone"

Any Call Pickup

Allows users to pick up a call on any line in their call pickup group, regardless of how the call was routed to the phone.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup Configuration" chapter.

Assisted Directed Call Park (SIP only)

Enables users to park a call by pressing only one button using the Direct Park feature. Administrators must configure a Busy Lamp Field (BLF) Assisted Directed Call Park button. When users press an idle BLF Assisted Directed Call Park button for an active call, the active call is parked at the Direct Park slot associated with the Assisted Directed Call Park button.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Assisted Directed Call Park" chapter.

Audible Message Waiting Indicator (AMWI)

A stutter tone from the handset, headset, or speakerphone indicates that a user has one or more new voice messages on a line.

Note   

The stutter tone is line-specific. You hear it only when using the line with the waiting messages.

For more information, see the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter.

Auto Answer

Connects incoming calls automatically after a ring or two.

Auto Answer works with either the speakerphone or the headset.

For more information, see the Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter.

Automatic Port Synchronization

When the Cisco Unified Communications Manager administrator uses the Remote Port Configuration feature to set the speed and duplex function of an IP phone remotely, loss of packets can occur if one port is slower than the other.

The Automatic Port Synchronization feature synchronizes the ports to the lowest speed among the two ports, which eliminates packet loss. When automatic port synchronization is enabled, it is recommended that both ports be configured for autonegotiate. If one port is enabled for autonegotiate and the other is at a fixed speed, the phone synchronizes to the fixed port speed.

Note   

If both the ports are configured for fixed speed, the Automatic Port Synchronization feature is ineffective. The Remote Port Configuration and Automatic Port Synchronization features are compatible only with IEEE 802.3AF Power of Ethernet (PoE) switches. Switches that support only Cisco Inline Power are not compatible. Enabling this feature on phones that are connected to these types of switches could result in loss of connectivity to Cisco Unified Communications Manager, if the phone is powered by PoE.

To configure the parameter in the Cisco Unified Communications Manager Administration application, choose Device > Phone, select the appropriate IP phones, and scroll to the Product Specific Configuration Layout pane.

To configure the setting on multiple phones simultaneously, enable Automatic Port Synchronization in either the Enterprise Phone Configuration (System > Enterprise Phone Configuration) or the Common Phone Profile Configuration (Device > Device Settings > Common Phone Profile).

Auto Pickup

Allows a user to use one-touch pickup functionality for call pickup features.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.

Block External to External Transfer

Prevents users from transferring an external call to another external number.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "External Call Transfer Restrictions" chapter.

Busy Lamp Field (BLF)

Allows a user to monitor the call state of a directory number associated with a speed-dial button on the phone.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Presence" chapter.

Busy Lamp Field (BLF) Pickup

Provides enhancements to BLF speed dial. Allows you to configure a Directory Number (DN) that a user can monitor for incoming calls. When the DN receives an incoming call, the system alerts the monitoring user, who can then pick up the call.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.

Call Back

Provides users with an audio and visual alert on the phone when a busy or unavailable party becomes available.

For more information, see:

  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone"
  • Cisco Unified Communications Manager Features and Services Guide, "Cisco Call Back"

Call Display Restrictions

Determines the information that will display for calling or connected lines, depending on the parties who are involved in the call.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration"
  • Cisco Unified Communications Manager System Guide, "Understanding Route Plans"
  • Cisco Unified Communications Manager Features and Services Guide, "Call Display Restrictions"

Call Forward

Allows users to redirect incoming calls to another number. Call Forward options include Call Forward All, Call Forward Busy, Call Forward No Answer, and Call Forward No Coverage.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration"
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone"
  • Customize User Options Web Page Display

Call Forward All Loop Breakout

Detects and prevents Call Forward All loops. When a Call Forward All loop is detected, the Call Forward All configuration is ignored and the call rings through.

For more information, see the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter.

Call Forward All Loop Prevention

Prevents a user from configuring a Call Forward All destination directly on the phone that creates a Call Forward All loop or that creates a Call Forward All chain with more hops than the existing Forward Maximum Hop Count service parameter allows.

For more information, see the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter.

Call Forward Configurable Display

Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration"
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone"

Call Forward Destination Override

Allows you to override Call Forward All (CFA) in cases where the CFA target places a call to the CFA initiator. This feature allows the CFA target to reach the CFA initiator for important calls. The override works whether the CFA target phone number is internal or external.

For more information, see the Cisco Unified Communications Manager System Guide, "Understanding Directory Numbers" chapter.

Call Forward Notification

Allows you to configure the information that the user sees when receiving a forwarded call.

For more information, see Call Forward Notification Setup.

Call History for Shared Line

Allows you to view shared line activity in the phone Call History. This feature will:
  • Log missed calls for a shared line
  • Log all answered and placed calls for a shared line

For more information, see Enable Call History for Shared Line.

Call Park

Allows users to park (temporarily store) a call and then retrieve the call by using another phone in the Cisco Unified Communications Manager system.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Park and Directed Call Park" chapter.

Call Pickup

Allows users to redirect a call that is ringing on another phone within their pickup group to their phone.

You can configure an audio and visual alert for the primary line on the phone. This alert notifies the users that a call is ringing in their pickup group.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.

Call Recording

Allows a supervisor to record an active call. The user might hear a recording audible alert tone during a call when it is being recorded.

When a call is secured, the security status of the call is displayed as a lock icon on Cisco Unified IP Phones. The connected parties might also hear an audible alert tone that indicates the call is secured and is being recorded.

Note   

When an active call is being monitored or recorded, you can receive or place intercom calls; however, if you place an intercom call, the active call will be put on hold, which causes the recording session to terminate and the monitoring session to suspend. To resume the monitoring session, the party whose call is being monitored must resume the call.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Monitoring and Recording" chapter.

Call Waiting

Indicates (and allows users to answer) an incoming call that rings while on another call. Incoming call information appears on the phone display.

For more information, see:

Call Waiting Ring

Provides Call Waiting users with the option of an audible ring instead of the standard beep.

Options are Ring and Ring Once.

For more information, see the Cisco Unified Communications Manager System Guide, "Directory Numbers".

Caller ID

Caller identification such as a phone number, name, or other descriptive text appear on the phone display.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration"
  • Cisco Unified Communications Manager System Guide, "Understanding Route Plans"
  • Cisco Unified Communications Manager Features and Services Guide, "Call Display Restrictions"
  • Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration"

Caller ID Blocking

Allows a user to block their phone number or email address from phones that have caller identification enabled.

For more information, see:

  • Cisco Unified Communications Manager System Guide, "Understanding Route Plans"
  • Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration"

Calling Party Normalization

Calling party normalization presents phone calls to the user with a dialable phone number. Any escape codes are added to the number so that the user can easily connect to the caller again. The dialable number is saved in the call history and can be saved in the Personal Address Book.

For more information, see Calling Party Normalization

CAST for SCCP and SIP

Establishes communication between the Cisco Unified Video Advantage (CUVA) and the Cisco Unified IP phones to support video on the PC even if the IP phone does not have video capability.

For more information, see the Cisco Unified Communications Manager Features and Services Guide.

cBarge

Allows a user to join a nonprivate call on a shared phone line. cBarge adds a user to a call and converts it into a conference, allowing the user and other parties to access conference features

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration"
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone"
  • Cisco Unified Communications Manager Features and Services Guide, "Barge and Privacy"

Cisco Extension Mobility

Allows users to temporarily access their Cisco Unified IP Phone configuration such as line appearances, services, and speed dials from shared Cisco Unified IP Phone by logging into the Cisco Extension Mobility service on that phone when they log into the Cisco Extension Mobility service on that phone.

Cisco Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Cisco Extension Mobility" chapter.

Cisco Extension Mobility Cross Cluster

Enables a user configured in one cluster to log into a Cisco Unified IP Phone in another cluster.

Users from a home cluster log into a Cisco Unified IP Phone at a visiting cluster.

Note   

Configure Cisco Extension Mobility on Cisco Unified IP Phones before you configure EMCC.

For more information, see Cisco Unified Communications Manager Features and Services Guide, "Cisco Extension Mobility Cross Cluster" chapter.

Cisco Unified Communications Manager Express (Unified CME) Version Negotiation

(SIP only)

The Cisco Unified Communication Manager Express uses a special tag in the information sent to the phone to identify itself. This tag enables the phone to provide services to the user that the switch supports.

For more information, see:

Cisco Unified Video Advantage (CUVA)

Allows users to make video calls by using your Cisco Unified IP Phone, your personal computer, and an external video camera.

Note   

Configure the Video Capabilities parameter in the Product Specific Configuration Layout section in Phone Configuration.

For more information, see the Cisco Unified Video Advantage documentation.

Cisco WebDialer

Allows users to make calls from web and desktop applications.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Cisco WebDialer" chapter.

Classic Ringtone

Supports 29 ringtones: 2 embedded in the phone firmware and 27 downloaded from the Cisco Unified Communications Manager. The feature makes the available ringtones common with other Cisco Unified IP Phones.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration"
  • Custom Phone Rings

Client Matter Code (CMC)

Enables a user to specify that a call relates to a specific client matter.

For more information, see Cisco Unified Communications Manager Features and Services Guide, "Client Matter Codes and Forced Authorization Codes" chapter.

Conference

  • Allows a user to talk simultaneously with multiple parties by calling each participant individually. Conference features include Conference and Meet Me.
  • Allows a noninitiator in a standard (ad hoc) conference to add or remove participants; also allows any conference participant to join together two standard conferences on the same line.

The Advance Adhoc Conference service parameter, disabled by default in Cisco Unified Communications Manager Administration, allows you to enable these features.

For information on conferences, see the Cisco Unified Communications Manager System Guide, "Conference Bridges" chapter.

For more information, see Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter.

Note   

Be sure to inform your users whether these features are activated.

CTI Applications

A computer telephony integration (CTI) route point can designate a virtual device to receive multiple, simultaneous calls for application-controlled redirection.

For more information, see Cisco Unified Communications Manager Administration Guide, "CTI Route Point Configuration" chapter.

Debug Phone

Provides an additional menu on the phone for debugging phone problems.

For more information, see Troubleshoot Using Debug Menu

No configuration required.

Device Invoked Recording

Provides end users with the ability to record their telephone calls via a softkey.

In addition administrators may continue to record telephone calls via the CTI User Interface.

For more information, see Enable Device Invoked Recording

Direct Transfer

Allows users to connect two calls to each other without remaining on the line.

For more information, see the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter.

Directed Call Park

Allows a user to transfer an active call to an available directed call park number that the user dials or speed dials.

A Call Park BLF button indicates whether a directed call park number is occupied and provides speed-dial access to the directed call park number.

Note   

If you implement Directed Call Park, avoid configuring the Park softkey. This prevents users from confusing the two Call Park features.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Park and Directed Call Park" chapter.

Directed Call Pickup

Allows a user to answer a call that is ringing on a particular directory number.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.

Disable Single Button Barge

The softkeys are controlled by configuration in the Cisco Unified Communications Manager. The Line Key Barge parameter in the Administration window has the following options:

  • Default: The Barge and cBarge buttons are always available for use by the user.
  • Off: The Barge and cBarge buttons are never available by use by the user
  • Turn on softkey: The Barge and cBarge buttons are displayed, if configured in the phone profile.

For more information, see the Cisco Unified Communications Manager Administration Guide.

Distinctive Ring

Users can customize how their phone indicates an incoming call and a new voice mail message.

For more information, see Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.

Divert

Allows a user to transfer a ringing, connected, or held call directly to a voice-messaging system. When a call is diverted, the line becomes available to make or receive new calls.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Immediate Divert" chapter.

Do Not Disturb (DND)

When DND is turned on, either no audible rings occur during the ringing-in state of a call, or no audible or visual notifications of any type occur.

You can configure the phone to have a phone button template with DND as one of the selected features.

The following DND-related parameters are configurable in Cisco Unified Communications Manager Administration:

  • Do Not Disturb: This check box allows you to enable DND on a per-phone basis. Use Cisco Unified Communications Manager Administration > Device > Phone > Phone Configuration.
  • DND Incoming Call Alert: Choose the type of alert to play, if any, on a phone for incoming calls when DND is active. This parameter is located on both the Common Phone Profile page and the Phone configuration page (Phone Configuration window value takes precedence).
  • BLF Status Depicts DND: Enables DND status to override busy/idle state.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Do Not Disturb" chapter.

Electronic Hookswitch

Enables users to remotely control basic IP phone functionality from a wireless analog headset connected to the phone auxiliary port. Basic IP phone functionality includes off-hook/on-hook, ring indication, audio volume control, and mute/unmute.

Note   

This feature applies to the Cisco Unified IP Phone 6945 only.

For more information, see Enable Electronic Hookswitch.

EnergyWise

Enables an IP Phone to sleep (power down) and wake (power up) at predetermined times, to promote energy savings.

For more information, see EnergyWise on the Cisco Unified IP Phone Setup.

Enhanced Secure Extension Mobility Cross Cluster (EMCC)

Improves the Secure Extension Mobility Cross Cluster (EMCC) feature by preserving the network and security configurations on the login phone. By so doing, security policies are maintained, network bandwidth is preserved and network failure is avoided within the visiting cluster (VC).

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Cisco Extension Mobility Cross Cluster" chapter.

Fast Dial Service

Allows a user to enter a Fast Dial code to place a call. Fast Dial codes can be assigned to phone numbers or Personal Address Book entries. See "Services" in this table.

For more information, see Modify Phone Button Template for PAB or Fast Dial.

Forced Authorization Code (FAC)

Controls the types of calls that certain users can place.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Client Matter Codes and Forced Authorization Codes" chapter.

Headset Sidetone Control

Allows an administrator to set the sidetone level of a wired headset. Available sidetone levels are:

  • Normal
  • Low
  • Very Low
  • Off

For more information, see the Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter.

Group Call Pickup

Allows a user to answer a call that is ringing on a directory number in another group.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.

Hold Reversion

Limits the amount of time that a call can be on hold before reverting back to the phone that put the call on hold and alerting the user.

Reverting calls are distinguished from incoming calls by a single ring (or beep, depending on the new call indicator setting for the line). This notification repeats at intervals if not resumed.

A call that triggers Hold Reversion also displays an animated icon in the call bubble.

You can configure call focus priority to favor incoming or reverting calls.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Hold Reversion" chapter.

Hold Status

Enables phones with a shared line to distinguish between the local and remote lines that placed a call on hold.

No configuration required.

Hold/Resume

Allows the user to move a connected call from an active state to a held state.

  • No configuration required unless you want to use Music On Hold. See "Music On Hold" in this table for information.
  • See "Hold Reversion" in this table.

HTTP Download

Enhances the file download process to the phone to use HTTP by default. If the HTTP download fails, the phone reverts to using the TFTP download.

No configuration required.

HTTPS for Phone Services

Increases security by requiring communication using HTTPS.

Enable the HTTPS Service parameter using Device > Phone or System > Enterprise Phone Configuration.

Note   

IP Phones can be HTTPS clients; they cannot be HTTPS servers.

For more information, see the Cisco Unified Communications Manager documentation.

Hunt Group

Provides load sharing for calls to a main directory number. A hunt group contains a series of directory numbers that can answer the incoming calls. When the first directory number in the hunt group is busy, the system hunts in a predetermined sequence for the next available directory number in the group and directs the call to that phone.

For more information, see:

  • Cisco Communications Manager Administration Guide, "Hunt Group Configuration"
  • Cisco Unified Communications Manager System Guide, "Understanding Route Plans"

Incoming Call Toast Timer

Allows you to set the length of time that an incoming call toast (notification) appears on the phone screen.

For more information, see Incoming Call Toast Timer Setup.

Intercom

Allows users to place and receive intercom calls using programmable phone buttons. You can configure intercom line buttons to:

  • Directly dial a specific intercom extension.
  • Initiate an intercom call and then prompt the user to enter a valid intercom number.
Note   

If your user logs into the same phone on a daily basis using their Cisco Extension Mobility profile, assign the phone button template that contains intercom information to their profile, and assign the phone as the default intercom device for the intercom line.

For more information, see the Cisco Unified Communications Manager Feature and Services Guide, "Intercom" chapter.

IPv6 Support for SCCP

Provides IPv6 address support for phones operating with SCCP.

No configuration required.

Jitter Buffer

The Jitter Buffer feature handles jitter from 10 milliseconds (ms) to 1000 ms for both audio and video streams.

No configuration required.

Join Across Lines

Allows users to combine calls that are on multiple phone lines to create a conference call.

Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco Unified IP Phone and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines. For more information, see Join and Direct Transfer Policy.

For more information, see the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter.

Join

Allows users to combine two calls that are on one line to create a conference call and remain on the call.

Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco Unified IP Phone and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines. For more information, see Join and Direct Transfer Policy.

For more information, see:

  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone"
  • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager (SCCP and SIP)

Log out of hunt groups

Allows users to log out of a hunt group and temporarily block calls from ringing their phone when they are not available to take calls. Logging out of hunt groups does not prevent nonhunt group calls from ringing their phone.

For more information, see:

Line Status for Call Lists

Allows the user to see the Line Status availability status of monitored line numbers in the Call History list. The Line Status states are

  • Unknown
  • Idle
  • Busy
  • DND

For more information, see Enable Line Status for Call Lists.

Malicious Caller Identification (MCID)

Allows users to notify the system administrator about suspicious calls that are received.

For more information, see:

  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone"
  • Cisco Unified Communications Manager Features and Services Guide, "Malicious Call Identification"

Meet Me Conference

Allows a user to host a Meet Me conference in which other participants call a predetermined number at a scheduled time.

For more information, see the Cisco Unified Communications Manager Administration Guide, "Meet Me Number/Pattern Configuration" chapter.

Message Waiting

Defines directory numbers for message waiting on and off indicators. A directly-connected voice-message system uses the specified directory number to set or to clear a message waiting indication for a particular Cisco Unified IP Phone.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Message Waiting Configuration"
  • Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager"

Message Waiting Indicator

A light on the handset that indicates that a user has one or more new voice messages.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Message Waiting Configuration"
  • Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager"

Minimum Ring Volume

Sets a minimum ringer volume level for an IP phone.

The minimum ringer volume level can range from 0 to 14. The default is 0 (silent).

For more information, see Set Minimum Ring Volume.

Missed Call Logging

Allows a user to specify whether missed calls will be logged in the missed calls directory for a given line appearance.

For more information, see the Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter.

Mobile Connect

Enables users to manage business calls using a single phone number and pick up in-progress calls on the desk phone and a remote device such as a mobile phone. Users can restrict the group of callers according to phone number and time of day.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Cisco Unified Mobility" chapter.

Mobile Voice Access

Extends Mobile Connect capabilities by allowing users to access an interactive voice response (IVR) system to originate a call from a remote device such as a cellular phone.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Cisco Unified Mobility" chapter.

Monitoring and Recording

Allows a supervisor to silently monitor an active call. The supervisor cannot be heard by either party on the call. The user might hear a monitoring audible alert tone during a call when it is being monitored.

When a call is secured, the security status of the call is displayed as a lock icon on Cisco Unified IP Phones. The connected parties might also hear an audible alert tone that indicates the call is secured and is being monitored.

Note   

When an active call is being monitored or recorded, the use can receive or place intercom calls; however, if the user place an intercom call, the active call will be put on hold, which causes the recording session to terminate and the monitoring session to suspend. To resume the monitoring session, the party whose call is being monitored must resume the call.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Monitoring and Recording" chapter.

Multilevel Precedence and Preemption (MLPP)

(SCCP phones only)

Provides a method of prioritizing calls within your phone system. Use this feature when users work in an environment where they need to make and receive urgent or critical calls.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Multilevel Precedence and Preemption" chapter.

Multiple Calls Per Line Appearance

Each line can support multiple calls. By default, your phone supports two active calls per line, and a maximum of six active calls per line. Only one call can be connected at any time; other calls are automatically placed on hold.

The system allows you to configure maximum calls/busy trigger not more than 6/6 both for SCCP and SIP. Any configuration more than 6/6 is not officially supported. For SCCP, you must upgrade to Cisco Unified Communications Manager 8.6 or above to support multiple calls per line.

For more information, see the Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter.

Music On Hold

Plays music while callers are on hold.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Music On Hold" chapter.

Mute

Mutes the microphone from the handset or headset.

No configuration required.

No Alert Name

Makes it easier for end users to identify transferred calls by displaying the original caller’s phone number. The call appears as an Alert Call followed by the caller’s telephone number.

No configuration required.

Onhook Dialing

Allows a user to dial a number without going off hook. The user can then either pick up the handset or press Dial.

For more information, see the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager (SCCP and SIP).

Other Group Pickup

Allows a user to answer a call ringing on a phone in another group that is associated with the user's group.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.

Phone Display Message for Extension Mobility Users

This feature enhances the phone interface for the Extension Mobility user by providing friendly messages.

No configuration required.

PLK Support for Queue Statistics

The PLK Support for Queue Statistics feature enables the users to query the call queue statistics for hunt pilots and the information appears on phone screen.

For more information, see Softkey Template Setup.

Plus Dialing

Allows the user to dial E.164 numbers prefixed with a plus (+)  sign.

To dial the + sign, the user needs to press and hold the star (*) key for at least 1 second. This applies to dialing the first digit for an on-hook (including edit mode) or off-hook call.

No configuration required.

Privacy

Prevents users who share a line from adding themselves to a call and from viewing information on their phone display about the call of the other user.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter
  • Cisco Unified Communications Manager Features and Services Guide, "Barge and Privacy" chapter

Private Line Automated Ringdown (PLAR)

The Cisco Unified Communications Manager administrator can configure a phone number that the Cisco Unified IP Phone dials as soon as the handset goes off hook. This can be useful for phones that are designated for calling emergency or "hotline" numbers.

For more information, see the Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter.

Programmable Feature Buttons

You can assign features, such as New Call, Call Back, and Forward All to line buttons.

For more information, see:

  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter
  • Cisco Unified Communications Manager Administration Guide, "Phone Button Template Configuration" chapter

Quality Reporting Tool (QRT)

Allows users to submit information about problem phone calls by pressing a button. QRT can be configured for either of two user modes, depending upon the amount of user interaction desired with QRT.

For more information, see:

  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter
  • Cisco Unified Communications Manager Features and Services Guide, "Quality Report Tool" chapter

Redial

Allows users to call the most recently dialed phone number by pressing a button or the Redial softkey.

No configuration required.

Reroute Direct Calls to Remote Destination to Enterprise Number

Reroutes a direct call to a user's mobile phone to the enterprise number (desk phone). For an incoming call to remote destination (mobile phone), only remote destination rings; desk phone does not ring. When the call is answered on their mobile phone, the desk phone displays a Remote In Use message. During these calls, users can make use of various features of their mobile phone.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Cisco Unified Mobility" chapter.

Remote Port Configuration

Allows the administrator to configure the speed and duplex function of the phone Ethernet ports remotely by using Cisco Unified Communications Manager Administration. This enhances the performance for large deployments with specific port settings.

Note   

If the ports are configured for Remote Port Configuration in Cisco Unified Communications Manager, the data cannot be changed on the phone.

To configure the parameter in the Cisco Unified Communications Manager Administration application, choose Device > Phone, select the appropriate IP phone, and scroll to the Product Specific Configuration Layout pane (Switch Port Remote Configuration or PC Port Remote Configuration).

To configure the setting on multiple phones simultaneously, configure the remote configuration in either Enterprise Phone Configuration (System > Enterprise Phone Configuration) or Common Phone Profile Configuration (Device > Device Settings > Common Phone Profile. (Switch Port Remote Configuration or PC Port Remote Configuration)

Ringtone Setting

Identifies ring type used for a line when a phone has another active call.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter
  • Custom Phone Rings

RTCP Hold For SIP

Ensures that held calls are not dropped by the gateway. The gateway checks the status of the RTCP port to determine if a call is active or not. By keeping the phone port open, the gateway will not end held calls.

No configuration required.

Secure Conference

  • Allows secure phones to place conference calls using a secured conference bridge.
  • As new participants are added by using Confrn, Join, cBarge, Barge softkeys or MeetMe conferencing, the secure call icon displays as long as all participants use secure phones.
  • The Conference List displays the security level of each conference participant. Initiators can remove nonsecure participants from the Conference List. Noninitiators can add or remove conference participants if the Advanced Adhoc Conference Enabled parameter is set.)

For more information about security, see the Supported Security Features.

For additional information, see:

  • Cisco Unified Communications Manager System Guide, "Conference Bridges" chapter
  • Cisco Unified Communications Manager Administration Guide, "Conference Bridge Configuration" chapter
  • Cisco Unified Communications Manager Security Guide

Secure EMCC

Improves the EMCC feature by providing enhanced security for a user logging into their phone from a remote office.

No configuration required.

Services URL button

Allows users to access services from a programmable button rather than by using the Services menu on a phone.

For more information, see the following:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone Services" chapter

Services

Allows you to use the Cisco Unified IP Phone Services Configuration menu in Cisco Unified Communications Manager Administration to define and maintain the list of phone services to which users can subscribe.

For more information refer to:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone Services" chapter

Shared Line

Allows a user to have multiple phones that share the same phone number or allows a user to share a phone number with a coworker.

For more information, see the Cisco Unified Communications Manager System Guide, "Understanding Directory Numbers" chapter.

Show Calling ID and Calling Number

The phones can display both the calling ID and calling number for incoming calls.

The IP phone LCD display size limits the length of the calling ID and the calling number that display.

The Show Calling ID and Calling Number feature applies to the incoming call alert only and does not change the function of the Call Forward and Hunt Group features.

For more information, see "Caller ID" in this table.

Speed Dial

Dials a specified number that has been previously stored.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration"
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone"

SSH Access

Allows the administrator to enable or disable the SSH Access setting using Cisco Unified Communications Manager Administration.

This option indicates whether the phone supports the SSH Access.

Settings include:

  • Enabled
  • Disabled—Default

Enabling the SSH server allows the phone to accept the SSH connections.

Disabling the SSH server functionality of the phone blocks the SSH access to the phone.

For more information, see Set Up SSH Access

Time-of-Day Routing

Restricts access to specified telephony features by time period.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Time Period Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Time-of-Day Routing" chapter

Time Zone Update

Updates the Cisco Unified IP Phone with time zone changes.

For more information, see the Cisco Unified Communications Manager Administration Guide, "Date/Time Group Configuration" chapter.

Transfer

Allows users to redirect connected calls from their phones to another number.

Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco Unified IP Phone and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines. For more information, see the Join and Direct Transfer Policy.

Transfer - Direct Transfer

Transfer: The first invocation of Transfer will always initiate a new call by using the same directory number, after putting the active call on hold.

Direct Transfer: This transfer joins two established calls (call is in hold or in connected state) into one call and drops the feature initiator from the call. Direct Transfer does not initiate a consultation call and does not put the active call on hold.

Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco Unified IP Phone and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines. For more information, see the Join and Direct Transfer Policy.

For more information, see the Cisco Unified Communications Manager System Guide, "Understanding Directory Numbers" chapter.

TVS

Trust Verification Services (TVS) enables phones to authenticate signed configurations and authenticate other servers or peers without increasing the size of the Certificate Trust List (CTL) or requiring the downloading of an updated CTL file to the phone.

TVS is enabled by default.

TVS details can be viewed from the Applications > Admin Settings > Security Settings > Trust List menu of the phone.

No configuration required.

UCR 2008 (SCCP only)

The Cisco Unified IP Phones using SCCP support Unified Capabilities Requirements (UCR) 2008 by providing the following functions:

  • Support for Federal Information Processing Standard (FIPS) 140-2
  • Support for 80-bit SRTCP Tagging

As an IP Phone administrator, you must set up specific parameters in Cisco Unified Communications Manager Administration.

For more information, see UCR 2008 Setup.

Voice Message System

Enables callers to leave messages if calls are unanswered.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Voice-Mail Port Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager" chapter

Web Access Disabled by Default

Enhances security by disabling access to all web services, such as HTTP.

Users can only access web services if the administrator enables web access.

For more information, see UCR 2008 Setup.

Join and Direct Transfer Policy

Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco Unified IP Phone. In order for these applications to control and monitor these phones, you must configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines. You can configure the Join and Direct Transfer Policy for the following:

  • To configure the policy for all phones on the system, choose System > Enterprise Phone Configurations from Cisco Unified Communications Manager Administration.
  • To configure the policy to a group of phones, choose Device > Device Settings > Common Phone Profile from Cisco Unified Communications Manager Administration.
  • To configure the policy on an individual phone, configure the Join and Direct Transfer Policy in the Phone Configuration for the specific phone.

Because this parameter can be configured in three different windows, the setting that takes precedence is determined in the following order:

  1. Device Configuration window settings
  2. Common Phone Profile window settings
  3. Enterprise Phone Configuration window settings

When you change the setting of the Join and Direct Transfer Policy Parameter, you must check the Override Common Settings box for the setting to take effect. The default policy is to have Same line, across line enabled for join and direct transfer.

To determine the proper setting for this parameter, refer to the documentation of the JTAPI/TAPI application.

Corporate and Personal Directory Setup

The Contact button on the Cisco Unified IP Phone gives users access to several directories. These directories can include:

Corporate Directory

Allows a user to look up phone numbers for coworkers. To support this feature, you must configure corporate directories.

Personal Directory

Allows a user to store a set of personal numbers. To support this feature, you must provide the user with software to configure the personal directory.

Corporate Directory Setup

Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco Unified Communications Manager applications that interface with Cisco Unified Communications Manager. Authentication establishes user rights to access the system. Authorization identifies the telephony resources that a user is permitted to use, such as a specific phone extension.

For more information, see "Understanding Directory Numbers" in the Cisco Unified Communications Manager System Guide.

After you complete the LDAP directory configuration, users can use the Corporate Directory service on their phone to look up users in the corporate directory.

Personal Directory Setup

Personal Directory consists of the following features:

  • Personal Address Book (PAB)
  • Speed Dials
  • Address Book Synchronization Tool (TABSynch)

Users can use these methods to access Personal Directory features:

  • From a web browser: Users can access the PAB and Speed Dials features from the Cisco Unified Communications Manager User Options web pages.
  • From the Cisco Unified IP Phone: Choose Contacts to search the corporate directory or the user personal directory.
  • From a Microsoft Windows application: Users can use the TABSynch tool to synchronize their PABs with Microsoft Windows Address Book (WAB). Customers who want to use the Microsoft Outlook Address Book (OAB) should begin by importing the data from the OAB into the WAB. TabSync can then be used to synchronize the WAB with Personal Directory. For instructions about TABSync, see Obtain Cisco Unified IP Phone Address Book Synchronizer and Cisco Unified IP Phone Address Book Synchronizer Deployment.

To ensure that Cisco IP Phone Address Book Synchronizer users access only their end-user data, activate the Cisco UXL Web Service in Cisco Unified Serviceability.

To configure Personal Directory from a web browser, users must access their User Options web pages. You must provide users with a URL and sign-in information.

Phone Button Template Modification

Phone button templates let you assign speed dials and call-handling features to programmable line buttons. Call-handling features that can be assigned to buttons include call forward, hold, and conference.

Ideally, you modify templates before registering phones on the network. In this way, you can access customized phone button template options from Cisco Unified Communications Manager during registration.

To modify a phone button template, choose Device > Device Settings > Phone Button Template in Cisco Unified Communications Manager Administration. To assign a phone button template to a phone, use the Phone Button Template field in the Cisco Unified Communications Manager Administration Phone Configuration page. For more information, see Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide.

  • The default Cisco Unified IP Phone 6921 template that ships with the phone uses buttons 1 and 2 for lines.
  • The default Cisco Unified IP Phone 6941 template that ships with the phone uses buttons 1 through 4 for lines.
  • The default Cisco Unified IP Phone 6945 template that ships with the phone uses buttons 1 through 4 for lines.
  • The default Cisco Unified IP Phone 6961 template that ships with the phone uses buttons 1 through 12 for lines.

To avoid confusion for users, do not assign a feature to a button and a softkey at the same time.

Related References

Set Up PAB or Speed Dial as IP Phone Service

To configure PAB or Speed Dial as an IP Phone service (if it is not already a service), follow these steps:

Procedure
    Step 1   From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Phone Services.

    The Find and List IP Phone Services window displays.

    Step 2   Click Add New.

    The IP Phone Services Configuration window displays.

    Step 3   Enter the following settings:
    • Service Name and ASCII Service Name: Enter Personal Address Book.
    • Service Description: Enter an optional description of the service.
    • Service URL For PAB, enter the following URL: http://<Unified CM-server-name>:8080/ccmpd/login.do?name=#DEVICENAME#&service=pab For Fast Dial, enter the following URL: http://<Unified-CM-server-name>:8080/ccmpd/login.do?name=#DEVICENAME#&service=fd
    • Secure Service URL For PAB, enter the following URL: https://<Unified CM-server-name>:8443/ccmpd/login.do?name=#DEVICENAME#&service=pab For Fast Dial, enter the following URL: https://<Unified-CM-server-name>:8443/ccmpd/login.do?name=#DEVICENAME#&service=fd
    • Service Category: Select XML Service.
    • Service Type: Select Directories.
    • Enable: Select the check box. http://<IP_address> or https://<IP_address> (Depends on the protocol that the Cisco Unified IP Phone supports.)
    Step 4   Select Save.

    You can add, update, or delete service parameters as described in the "Cisco Unified IP Phone Services Configuration" chapter in the Cisco Unified Communications Manager Administration Guide.

    Note   

    If you change the service URL, remove an IP Phone service parameter, or change the name of a phone service parameter for a phone service to which users are subscribed, you must click Update Subscriptions to update all currently subscribed users with the changes; otherwise, users must resubscribe to the service to rebuild the correct URL.


    Modify Phone Button Template for PAB or Fast Dial

    For more information about IP Phone services, see "Cisco Unified IP Phone Services Configuration" chapter in the Cisco Unified Communications Manager Administration Guide. For more information about configuring line buttons, see "Cisco Unified IP Phone Configuration" chapter and "Configuring Speed-Dial Buttons" section in the Cisco Unified Communications Manager Administration Guide.

    Procedure
      Step 1   From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Phone Button Template.
      Step 2   Click Find.
      Step 3   Select the phone model.
      Step 4   Select Copy, enter a name for the new template, and then select Save.

      The Phone Button Template Configuration window opens.

      Step 5   Identify the button that you would like to assign, and select Service URL from the Features drop-down list that associates with the line.
      Step 6   Select Save to create a new phone button template that uses the service URL.
      Step 7   Choose Device > Phone and open the Phone Configuration window for the phone.
      Step 8   Select the new phone button template from the Phone Button Template drop-down list.
      Step 9   Select Save to store the change and then select Reset to implement the change.

      The phone user can now access the User Options web pages and associate the service with a button on the phone.


      Softkey Template Setup

      Using Cisco Unified Communications Manager Administration, you can associate up to 18 softkeys with applications that are supported by the Cisco Unified IP Phone 6921, 6941, 6945, and 6961. Cisco Unified Communications Manager support the Standard User and Standard Feature softkey template.

      An application that supports softkeys can have one or more standard softkey templates associated with it. You can modify a standard softkey template by making a copy of it, giving it a new name, and making updates to that copied softkey template. You can also modify a nonstandard softkey template.

      To configure softkey templates, select Device > Device Settings > Softkey Template from Cisco Unified Communications Manager Administration. To assign a softkey template to a phone, use the Softkey Template field in the Cisco Unified Communications Manager Administration Phone Configuration page. For more information, see Cisco Unified Communications Manager Administration Guide, "Softkey Template Configuration" and the Cisco Unified Communications Manager System Guide, "Softkey Template".

      The Cisco Unified IP Phone 6921, 6941, 6945, and 6961 do not support all the softkeys that are configurable in Softkey Template Configuration on Cisco Unified Communications Manager Administration. The following table lists the features, softkeys that can be configured on a softkey template, and note whether it is supported on the Cisco Unified IP Phone 6921, 6941, 6945, and 6961.


      Note


      Cisco Unified Communications Manager allows you to configure any softkey in a softkey template, but unsupported softkeys do not display on the phone.


      Table 2 Configurable Softkeys

      Feature

      Configurable softkeys in the Softkey Template configuration

      Supported as a softkey on Cisco Unified IP Phone 6921, 6941, 6945, and 6961

      Notes

      Answer

      Answer (Answer)

      Yes

      Barge

      Barge (Barge)

      No

      Call Back

      Call Back (CallBack)

      Yes

      Call Forward All

      Forward All (cfwdAll)

      Yes

      Phone displays Fwd ALL or Fwd Off.

      Call Park

      Call Park (Park)

      Yes

      Call Pickup

      Pick Up (Pickup)

      Yes

      Configure as a programmable line button or as a softkey.

      cBarge

      Conference Barge (cBarge)

      Yes

      Configure as a programmable line button or as a softkey.

      Conference

      Conference (Confrn)

      No

      Conference is a dedicated button.

      Conference List

      Conference List (ConfList)

      No

      Phone displays Detail.

      Divert

      Immediate Divert (iDivert)

      Yes

      Phone displays Divert.

      Do Not Disturb

      Toggle Do Not Disturb (DND)

      Yes

      Configure Do Not Disturb as a programmable line button or softkey.

      End Call

      End Call (EndCall)

      Yes

      Phone displays Cancel if the call is not answered.

      Group Pickup

      Group Pick Up (GPickUp)

      Yes

      Configure as a programmable line button or as a softkey.

      Hold

      Hold (Hold)

      No

      Hold is a dedicated button.

      Hunt Group

      HLog (HLog)

      Yes

      Configure Hunt Group as a programmable feature button.

      Join

      Join (Join)

      No

      Malicious Call Identification

      Toggle Malicious Call Identification (MCID)

      Yes

      Configure Malicious Call Identification as a programmable feature button or softkey.

      Meet Me

      Meet Me (MeetMe)

      Yes

      Configure as a programmable line button or as a softkey.

      Mobile Connect

      Mobility (Mobility)

      Yes

      Configure Mobile Connect as a programmable feature button or softkey.

      New Call

      New Call (NewCall)

      Yes

      Phone displays New Call.

      Other Pickup

      Other Pickup (oPickup)

      Yes

      Configure as a programmable line button or as a softkey.

      PLK Support for Queue Statistics

      Queue Status

      Yes

      Quality Reporting Tool

      Quality Reporting Tool (QRT)

      Yes

      Configure Quality Reporting Tool as a programmable feature button or softkey.

      Redial

      Redial (Redial)

      Yes

      Remove Last Conference Participant

      Remove Last Conference Participant (Remove)

      Yes

      Phone displays Remove when a participant is selected.

      Resume

      Resume (Resume)

      Yes

      Speed Dial

      Abbreviated Dial (AbbrDial)

      Yes

      Phone displays SpeedDial.

      Transfer

      Direct Transfer (DirTrfr)

      No

      Transfer is a dedicated button.

      Configure transfer (Direct Transfer policy) in the Product Specific Configuration Layout section in Phone Configuration.

      Video Mode Command

      Video Mode Command (VidMode)

      No

      Enable Device Invoked Recording

      Configure the Device Invoked Recording feature from Cisco Unified Communications Manager Administration. For more information and detailed instructions, see the "Monitoring and Recording" chapter in the Cisco Unified Communications Manager Features and Services Guide.

      Procedure
        Step 1   Set the IP phone Built In Bridge to On.
        Step 2   Set Recording Option to Selective Call Recording Enabled.
        Step 3   Select the appropriate Recording Profile.

        Enable Call History for Shared Line

        For more information, see Cisco Unified Communications Manager Administration Guide.

        Procedure
          Step 1   Go to Cisco Unified CM Administration and choose Device > Phone.
          Step 2   Find your phone from the list of phones associated with the Cisco Unified CM.
          Step 3   Click on the Device Name of the phone.

          The Phone Configuration window appears.

          Step 4   Go to Product Specific Configuration Layout area and from the Record Call Log from Shared Line' drop-down list box, choose the applicable profile.

          The Disabled option is selected by default.

          Parameters that you set in the Product Specific Configuration area may also appear in the Device Configuration window for various devices and in the Enterprise Phone Configuration window.

          If you set these same parameters in these other windows as well, the setting that takes precedence is determined in the following order:

          1. Device Configuration window settings
          2. Common Phone Profile window settings
          3. Enterprise Phone Configuration window settings

          Services Setup

          You can give users access to Cisco Unified IP Phone Services on the Cisco Unified IP Phone 6921, 6941, 6945, and 6961. You can also assign a button or a softkey to different phone services. These services comprise XML applications that enable the display of interactive content with text and graphics on the phone. Examples of services include local movie times, stock quotes, and weather reports.

          Before a user can access any service,

          • You must use Cisco Unified Communications Manager Administration to configure available services.
          • The user must subscribe to services using the Cisco Unified Communications Manager User Options application. This web-based application provides a graphical user interface (GUI) for limited, user configuration of IP Phone applications.

          Before you set up services, gather the URLs for the sites you want to set up and verify that users can access those sites from your corporate IP telephony network.

          To set up these services, choose Device > Device Settings > Phone Services from Cisco Unified Communications Manager Administration. For more information, see Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Services Configuration" and the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone Services".

          After you configure these services, verify that your users have access to the Cisco Unified Communications Manager User Options web-based application, from which they can select and subscribe to configured services.


          Note


          To configure Cisco Extension Mobility services for users, see "Cisco Unified Mobility" chapter in the Cisco Unified Communications Manager Features and Services Guide.


          Cisco Unified Communications Manager User Addition

          Adding users to Cisco Unified Communications Manager allows you to display and maintain information about users and allows each user to perform these tasks:

          • Access the corporate directory and other customized directories from a Cisco Unified IP Phone.
          • Create a personal directory.
          • Set up speed dial and call forwarding numbers.
          • Subscribe to services that are accessible from a Cisco Unified IP Phone.

          You can add users to Cisco Unified Communications Manager using one of these following methods:

          • To add users individually, choose User Management > End User from Cisco Unified Communications Manager Administration. For more information, see Cisco Unified Communications Manager Administration Guide, "End User Configuration".
          • To add users in batches, use the Bulk Administration Tool. This method also enables you to set an identical default password for all users. For more information, see the Cisco Unified Communications Manager Administration Guide, "Bulk Administration".
          • To add users from your corporate LDAP directory, choose System > LDAP > LDAP System from Cisco Unified Communications Manager Administration.

            Note


            After the Enable Synchronization from the LDAP Server is enabled, you will not be able to add additional users from Cisco Unified Communications Manager Administration.

            For more information on LDAP, see the Cisco Unified Communications Manager System Guide, "Understanding the Directory".


          • To add a user and phone at the same time, choose User Management > User/Phone Add from Cisco Unified Communications Manager.

          User Options Web Pages Management

          From the User Options web pages, users can customize and control several phone features and settings. For detailed information about the User Options web pages, see the user guide.

          Set Up Access to User Options Web Pages

          Before a user can access the User Options web pages, you must add the user to the standard Cisco Unified Communications Manager end user group and associate the appropriate phone with the user.

          Make sure to provide end users with the following information about the User Options web pages:

          • The URL for accessing the application. This URL is: http://<server_name:portnumber>/ccmuser/, where server_name is the host on which the web server is installed and portnumber is the port number on that host.
          • A user ID and default password for accessing the application.These settings correspond to the values that you entered when you added the user to Cisco Unified Communications Manager.

          For more information, see:

          • Cisco Unified Communications Manager Administration Guide, “User Group Configuration” chapter
          • Cisco Unified Communications Manager Administration Guide, “End User Configuration” chapter
          • Cisco Unified Communications Manager Administrator Guide, “Role Configuration” chapter

          Add User to End User Group

          To add a user to the Cisco Unified Communications Manager Standard End User group, perform these steps:

          Procedure
            Step 1   From Cisco Unified Communications Manager Administration, choose User Management > User Groups.

            The Find and List Users window displays.

            Step 2   Enter the appropriate search criteria and click Find.
            Step 3   Select the Standard CCM End Users link. The User Group Configuration window for the Standard CCM End Users appears.
            Step 4   Select Add End Users to Group. The Find and List Users window appears.
            Step 5   Use the Find User drop-down list boxes to find the users that you want to add and click Find.

            A list of users that matches your search criteria appears.

            Step 6   In the list of records that appear, click the check box next to the users that you want to add to this user group. If the list is long, use the links at the bottom to see more results.
            Note   

            The list of search results does not display users that already belong to the user group.

            Step 7   Choose Add Selected.

            Associate Phones with Users

            You associate phones with users from the Cisco Unified Communications Manager End User window.

            Procedure
              Step 1   From Cisco Unified Communications Manager Administration, choose User Management > End User.

              The Find and List Users window appears.

              Step 2   Enter the appropriate search criteria and click Find.
              Step 3   In the list of records that appear, select the link for the user.
              Step 4   Select Device Association.

              The User Device Association window appears.

              Step 5   Enter the appropriate search criteria and click Find.
              Step 6   Choose the device that you want to associate with the user by checking the box to the left of the device.
              Step 7   Choose Save Selected/Changes to associate the device with the user.
              Step 8   From the Related Links drop-down list in the upper, right corner of the window, select Back to User, and click Go.

              The End User Configuration window appears and the associated devices that you chose display in the Controlled Devices pane.

              Step 9   Choose Save Selected/Changes.

              Customize User Options Web Page Display

              Most options that display on the User Options web pages appear by default. However, the system administrator must set the following options by using Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration:

              • Show Ring Settings
              • Show Line Text Label Settings
              • Show Call Forwarding

              Note


              The settings apply to all User Options web pages at your site.


              To specify the options that appear on the User Options web pages, perform these steps:

              Procedure
                Step 1   From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters.

                The Enterprise Parameters Configuration window appears.

                Step 2   In the CCMUser Parameters area, specify whether a parameter displays on the User Options web pages by choosing one of these values from the Parameter Value drop-down list for the parameter:
                • True: Option displays on the User Options web pages (default except for Show Ring Settings, Show Line Text Label, and Show Call Forwarding).
                • False: Option does not display on the User Options web pages.
                • Show All Settings: All Call Forward settings display on the User Options web pages (default).
                • Hide All Settings: No Call Forward settings display on the User Options web pages.
                • Show Only Call Forward All: Only Call Forward All calls displays on the User Options web pages.

                Phone Call Waiting Setup

                The Cisco Unified IP Phones 6921, 6951, 6945, and 6961 support multiple calls per line. With multiple calls per line, setting up call waiting is simplified on the Cisco Unified Communications Manager. For more information, see the "Understanding Directory Numbers" chapter in the Cisco Unified Communications Manager System Guide.

                UCR 2008 Setup

                The parameters that support UCR 2008 reside in Cisco Unified Communications Manager Administration. The following table describes the parameters and indicates the procedure to change the setting.

                Table 3 UCR 2008 Parameter Location

                Parameter

                Administration Path

                Procedure

                FIPS Mode

                Device > Device Settings > Common Phone Profile

                Set Up UCR 2008 in Common Phone Profile

                System > Enterprise Phone Configuration

                Set Up UCR 2008 in Enterprise Phone Configuration

                SSH Access

                Device > Phone

                Set Up UCR 2008 in Phone

                Device > Device Settings > Common Phone Profile

                Set Up UCR 2008 in Common Phone Profile

                Web Access

                Device > Phone

                Set Up UCR 2008 in Phone

                80-bit SRTCP

                Device > Device Settings > Common Phone Profile

                Set Up UCR 2008 in Common Phone Profile

                System > Enterprise Phone Configuration

                Set Up UCR 2008 in Enterprise Phone Configuration

                IP Addressing Mode

                Device > Device Settings > Common Device Configuration

                Set Up UCR 2008 in Common Device Configuration

                IP Addressing Mode Preference for Signaling

                Device > Device Settings > Common Device Configuration

                Set Up UCR 2008 in Common Device Configuration

                Set Up UCR 2008 in Phone

                Use this procedure to set the following UCR 2008 parameters:

                • SSH Access
                • Web Access
                Procedure
                  Step 1   Choose Device > Phone.
                  Step 2   Set the SSH Access parameter to Disabled.
                  Step 3   Set the Web Access parameter to Disabled.
                  Step 4   Select Save.

                  Set Up UCR 2008 in Common Phone Profile

                  Use this procedure to set the following UCR 2008 parameters:

                  • FIPS Mode
                  • SSH Access
                  • 80-bit SRTCP
                  Procedure
                    Step 1   Choose Device > Device Settings > Common Phone Profile.
                    Step 2   Set the FIPS Mode parameter to Enabled.
                    Step 3   Set the SSH Access parameter to Disabled.
                    Step 4   Set the 80-bit SRTCP parameter to Enabled.
                    Step 5   Select Save.

                    Set Up UCR 2008 in Enterprise Phone Configuration

                    Use this procedure to set the following UCR 2008 parameters:

                    • FIPS Mode
                    • 80-bit SRTCP
                    Procedure
                      Step 1   Choose System > Enterprise Phone Configuration.
                      Step 2   Set the FIPS Mode parameter to Enabled.
                      Step 3   Set the 80-bit SRTCP parameter to Enabled.
                      Step 4   Select Save.

                      Set Up UCR 2008 in Common Device Configuration

                      Use this procedure to set the following UCR 2008 parameters:

                      • IP Addressing Mode
                      • IP Addressing Mode Preference for Signaling
                      Procedure
                        Step 1   Choose Device > Device Settings > Common Device Configuration.
                        Step 2   Set the IP Addressing Mode parameter.
                        Step 3   Set the IP Addressing Mode Preference for Signaling parameter.
                        Step 4   Select Save.

                        Call Forward Notification Setup

                        You set up the information that the user sees from Cisco Unified Communications Manager Administration in the Device Configuration window (Device > Phone). The following table describes the Call Forward Notification fields.

                        Table 4 Call Forward Notification Fields

                        Field

                        Description

                        Caller Name

                        When this check box is checked, the caller name displays in the notification window.

                        By default, this check box is checked.

                        Caller Number

                        When this check box is checked, the caller number displays in the notification window.

                        By default, this check box is not checked.

                        Redirected Number

                        When this check box is checked, the information about the caller who last forwarded the call displays in the notification window.

                        Example: If Caller A calls B, but B has forwarded all calls to C and C has forwarded all calls to D, the notification box that D sees contains the phone information for caller C.

                        By default, this check box is not checked

                        Dialed Number

                        When this check box is checked, the information about the original recipient of the call displays in the notification window.

                        Example: If Caller A calls B, but B has forwarded all calls to C and C has forwarded all calls to D, then the notification box that D sees contains the phone information for caller B.

                        By default, this check box is checked.

                        Set Up SSH Access

                        The SSH Access is disabled by default.

                        If you set the same parameter in the Common Phone Profile window (Device > Device Settings > Common Phone Profile), the setting that takes precedence is determined in the following order:
                        1. Phone Configuration window settings
                        2. Common Phone Profile window settings
                        Procedure
                          Step 1   In Cisco Unified Communications Manager Administration, choose Device > Phone.
                          Step 2   Select the appropriate phones.
                          Step 3   Scroll to the Product Specific Configuration Layout pane and select Enable from the SSH Access drop-down list box.

                          Calling Party Normalization

                          In line with E.164 standards, calling party normalization enhances the dialing capabilities of some phones and improves call back functionality when a call is routed to multiple geographical locations. That is, the feature ensures that the called party can return a call without having to modify the directory number in the call log directories on the phone. Additionally, calling party normalization allows the user to globalize and localize phone numbers, so the appropriate calling number presentation displays on the phone.

                          The SCCP and SIP phones support the following functions:

                          • For the final presentation of the calling number to the user, the phone screen displays the calling number based on the international, national, or local subscriber numbers.
                            • If the call is an intracity call, the calling number presented on the phone is presented in the subscriber number format (without the area or city code).
                            • For intercity calls, the calling number is presented in a national number format.
                            • If the call is an international call, the calling number is presented with the E.164 format, with the plus (+) prefix digit.
                          • The call logs directories record the calling number in the received and missed call logs with the appropriate escape codes (9/0, 0/1, +). The user can go into directories, and select and dial one of these entries with the escape code without having to edit the number.

                          Configuring calling party normalization alleviates issues with toll bypass where the call is routed to multiple locations over the IP WAN. In addition, it allows Cisco Unified Communications Manager to distinguish the origin of the call to globalize or localize the calling party number for the phone user.

                          The phone itself can localize the calling party number. For the phone to localize the calling party number, you must configure the Calling Party Transformation CSS or the Use Device Pool Device Calling Party Transformation CSS setting in the Phone Configuration window.

                          For information on how to configure this feature for your phone, see "Calling Party Normalization" in the Cisco Unified Communications Manager Features and Services Guide.

                          Depending on your configuration for globalizing and localizing the calling party number, the phone user may see a localized number, a globalized number with access codes and prefixes, or the international escape character, +, in the calling party number. If a phone supports calling party normalization, the phone can show the localized calling party number on the phone screen and the globalized number in the call log directories on the phone.

                          In addition, these phones show both the globalized and localized calling party number in the Call Details. If a phone does not support calling party normalization, the phone shows the localized calling party on the phone screen and in the call log directories on the phone.

                          Incoming Call Toast Timer Setup

                          You can set the time that the Incoming Call Toast (incoming call notification window) displays on the user phone. You set up the feature from one of the following Cisco Unified Communications Manager windows:

                          • Enterprise Phone Configuration (System > Enterprise Phone)
                          • Common Phone Profile Configuration (Device > Device Settings > Common Phone Profile)
                          • Phone Configuration (Device > Phone)

                          The following table describes the Incoming Call Toast Timer.

                          Table 5 Incoming Call Toast Timer Field

                          Field

                          Description

                          Incoming Call Toast Timer

                          Gives the time, in seconds, that the toast displays. The time includes the fade-in and fade-out times for the window.

                          The possible values are 3, 4, 5, 6, 7, 8, 9, 10, 15, 30, and 60.

                          The default is 5.

                          Enable Line Status for Call Lists

                          To enable the Line Status for Call Lists, perform the following procedure:
                          Procedure
                            Step 1   Go to Cisco Unified CM Administration and choose System > Enterprise Parameters.

                            The Enterprise Parameters Configuration window appears.

                            Step 2   From the Line Status for Call Lists drop-down list box, choose the applicable profile.

                            The Disabled option is selected by default.

                            Parameters that you set in the Product Specific Configuration area may also appear in the Device Configuration window for various devices and in the Enterprise Phone Configuration window. If you set these same parameters in these other windows as well, the setting that takes precedence is determined in the following order:

                            1. Device Configuration window settings
                            2. Common Phone Profile window settings
                            3. Enterprise Phone Configuration window settings

                            Set Minimum Ring Volume

                            The minimum ring volume is set to 0 (silent) for each phone by default.

                            Procedure
                              Step 1   In Cisco Unified Communications Manager Administration, choose Device > Phone.
                              Step 2   Find a phone from the list of phones.
                              Step 3   Select Minimum Ring Volume.
                              Step 4   Choose a value between 0 and 14.
                              Step 5   Click Save.