Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Cisco Unified IP Phone Settings
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Cisco Unified IP Phone Settings

Cisco Unified IP Phone Settings

Phone Settings Overview

The Cisco Unified IP Phone includes many configurable network settings that you may need to modify before the phone is functional for your users. You can access these settings, and change some of them, through menus on the phone. Settings that are display-only on the phone are configured in Cisco Unified Communications Manager Administration.

Cisco Unified IP Phone Configuration Menus

The Cisco Unified IP Phone includes the following configuration menus:

  • Network Setup: Provides options for viewing and making a variety of network settings.
  • IPv4 Configuration: A submenu of the Network Setup menu, the IPv4 menu items provide additional network options for viewing and setting.
  • IPv6 Configuration: A submenu of the Network Setup menu, the IPv6 menu items provide additional network options for viewing and setting.

Before you can change option settings on the Network Setup menu, you must unlock options for editing.

You can control whether a phone user has access to phone settings by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration window.

Display Configuration Menu

You can control whether a phone has access to the Settings menu or to options on this menu by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration window. The Settings Access field accepts these values:

  • Enabled: Allows access to the Settings menu.
  • Disabled: Prevents access to the Settings menu.
  • Restricted: Allows access to the User Preferences menu and allows volume changes to be saved. Prevents access to other options on the Settings menu.

If you cannot access an option on the Administrator Settings menu, check the Settings Access field.

To display a configuration menu, perform these steps:

Procedure
    Step 1   Press Applications.
    Step 2   Select Admin Settings.
    Note   

    For information about the Status menu, see Cisco Unified IP Phone Model Information, Status, and Statistics For information about the Reset Settings menu, see Troubleshooting and Maintenance

    Step 3   Enter the password and then press Select. The Admin Settings password is configured in the Local Phone Unlock Password parameter in the Common Phone Profile Configuration on Cisco Unified Communications Manager Administration.
    Note   

    Users can access the Admin Settings without entering a password when the Local Phone Unlock Password parameter is not configured

    Step 4   Perform one of these actions to display the desired menu:
    • Use the navigation bar to select the desired menu and then press Select.
    • Use the keypad on the phone to enter the number that corresponds to the menu.
    Step 5   To display a submenu, repeat Step 4.
    Step 6   To exit a menu, press Exit.

    Related Tasks
    Related Information

    Password Protection

    You can apply a password to the phone so that no changes can be made to the administrative options on the phone without password entry on the Administrator Settings phone screen.

    Apply Phone Password

    To apply a password to the phone, perform these steps:

    Procedure
      Step 1   In Cisco Unified Communications Manager Administration, navigate to the Common Phone Profile Configuration window using Device > Device Settings > Common Phone Profile.
      Step 2   Enter a password in the Local Phone Unlock Password option.
      Step 3   Apply the password to the common phone profile that the phone uses.

      Edit Values

      When you edit the value of an option setting, follow these guidelines:

      • Use the keys on the keypad to enter numbers and letters.
      • To enter letters by using the keypad, use a corresponding number key. Press the key one or more times to display a particular letter. For example, press 2 once for "a," twice quickly for "b," and three times quickly for "c." After you pause, the cursor automatically advances to allow you to enter the next letter.
      • To enter a period (for example, in an IP address), press * on the keypad.
      • Press the up arrow on the navigation bar to move the cursor to the left most character, and press the down arrow on the navigation bar to move the cursor to the right most character.
      • Press if you make a mistake. This softkey deletes the character to the left of the cursor.
      • Press Cancel before pressing Save to discard any changes that you have made.

      Note


      The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings, if necessary. For more information, see the Cisco Unified IP Phone Reset or Restore.


      Network Setup Menu

      The Network Setup menu provides options for viewing and making a variety of network settings. The following table describes these options and, where applicable, explains how to change them.

      For information about how to access the Network Setup menu, see the Display Configuration Menu.

      For information about the keys you can use to edit options, see the Edit Values.

      Table 1 Network Setup Menu Options

      Option

      Description

      To Change

      IPv4 Setup

      In the IPv4 Setup submenu, you can do the following:

      • Enable or disable the phone to use the IP address that is assign by the DHCP server.
      • Manually set the IP Address, Subnet Mask, Default Routers, DNS Server, and Alternate TFTP servers.

      For more information on the IPv4 address fields, see IPv4 Setup Menu Options.

      Scroll to IPv4 Setup and press Select.

      IPv6 Setup

      In the IPv6 Setup submenu, you can do the following:

      • Enable or disable the phone to use the IPv6 address that is assign by the DHCPv6 server.
      • Manually set the IPv6 Address, Subnet Prefix Length, IPv6 DNS Server, and IPv6 TFTP Servers.

      For more information on the IPv6 address fields, see IPv6 Setup Menu Options.

      Scroll to IPv6 Setup and press Select.

      Host Name

      Unique host name that the DHCP server assigned to the phone.

      Display only—Cannot configure.

      Domain Name

      Name of the Domain Name System (DNS) domain in which the phone resides.

      Set Domain Name Field

      Operational VLAN ID

      Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member.

      If the phone has not received an auxiliary VLAN, this option indicates the Administrative VLAN.

      If neither the auxiliary VLAN nor the Administrative VLAN are configured, this option defaults to a VLAN ID of 4095.

      Display only—Cannot configure.

      The phone obtains its Operational VLAN ID via Cisco Discovery Protocol (CDP) from the switch to which the phone is attached. To assign a VLAN ID manually, use the Admin VLAN ID option.

      Admin. VLAN ID

      Auxiliary VLAN in which the phone is a member.

      Used only if the phone does not receive an auxiliary VLAN from the switch; otherwise it is ignored.

      Set Admin VLAN ID Field

      PC VLAN

      Allows the phone to interoperate with 3rd party switches that do not support a voice VLAN. The Admin VLAN ID option must be set before you can change this option.

      Set PC VLAN Field

      SW Port Setup

      Speed and duplex of the network port. Valid values:

      • Auto Negotiate
      • 1000 Full: 1000-BaseT/full duplex (Supported only for Cisco Unified IP Phone 6945.)
      • 100 Half: 100-BaseT/half duplex
      • 100 Full: 100-BaseT/full duplex
      • 10 Half: 10-BaseT/half duplex
      • 10 Full: 10-BaseT/full duplex

      If the phone is connected to a switch, configure the port on the switch to the same speed/duplex as the phone, or configure both to auto-negotiate.

      If you change the setting of this option, you must change the PC Port Configuration option to the same setting.

      Set SW Port Configuration Field

      PC Port Setup

      Speed and duplex of the access port. Valid values:

      • Auto Negotiate
      • 1000 Full: 1000-BaseT/full duplex (Supported only for Cisco Unified IP Phone 6945.)
      • 100 Half: 100-BaseT/half duplex
      • 100 Full: 100-BaseT/full duplex
      • 10 Half: 10-BaseT/half duplex
      • 10 Full: 10-BaseT/full duplex

      If the phone is connected to a switch, configure the port on the switch to the same speed/duplex as the phone, or configure both to autonegotiate.

      If you change the setting of this option, you must change the SW Port Configuration option to the same setting.

      Set PC Port Configuration Field

      LLDP-MED: Switch Port

      Enables and disables Link Layer Discovery Protocol Media Endpoint Discovery (LLDP-MED) on the switch port. Use this setting to force the phone to use a specific discovery protocol, which should match the protocol supported by the switch. Settings include:

      • Enabled: default
      • Disabled

      From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.

      Set Domain Name Field

      Procedure
        Step 1   Set the DHCP Enabled option to No.
        Step 2   Scroll to the Domain Name option, press Edit, and then enter a new domain name.
        Step 3   Press Apply, and then press Save.

        Set Admin VLAN ID Field

        Procedure
          Step 1   Scroll to the Admin. VLAN ID option, press Edit , and then enter a new Admin VLAN setting.
          Step 2   Press Apply, and then press Save.

          Set PC VLAN Field

          Procedure
            Step 1   Make sure the Admin VLAN ID option is set.
            Step 2   Scroll to the PC VLAN option, press Edit, and then enter a new PC VLAN setting.
            Step 3   Press Apply, and then press Save.

            Set SW Port Configuration Field

            Procedure
              Step 1   Unlock network setup options.
              Step 2   Scroll to the SW Port Setup option and then press Edit.
              Step 3   Scroll to the setting that you want and then press Select.
              Step 4   To configure the setting on multiple phones simultaneously, enable the Switch Port Remote Configuration in the Enterprise Phone Configuration (System > Enterprise Phone Configuration).
              Note   

              If the ports are configured for Switch Port Remote Configuration in Unified Communications Manager, the data cannot be changed on the phone.


              Set PC Port Configuration Field

              Procedure
                Step 1   Unlock network setup options.
                Step 2   Scroll to the PC Port Setup option and then press Edit.
                Step 3   Scroll to the setting that you want and then press Select.
                Step 4   To configure the setting on multiple phones simultaneously, enable the PC Port Remote Configuration in the Enterprise Phone Configuration (System > Enterprise Phone Configuration).
                Note   

                If the ports are configured for PC Port Remote Configuration in Unified Communications Manager, the data cannot be changed on the phone.


                IPv4 Setup Menu Options

                The IPv4 Setup menu is a submenu of the Network Setup menu. To reach the IPv4 Setup menu, select the IPv4 option on the Network Setup menu.

                The following table describes the IPv4 Setup menu options.

                For information about the keys you can use to edit options, see the Edit Values.

                Table 2 IPv4 Setup Menu Options

                Option

                Description

                To Change

                DHCP

                Indicates whether the phone has DHCP enabled or disabled.

                When DHCP is enabled, the DHCP server assigns the phone an IP address. When DHCP is disabled, the administrator must manually assign an IP address to the phone.

                For more information, see DHCP Usage.

                Set DHCP Field

                IP Address

                Internet Protocol (IP) address of the phone.

                If you assign an IP address with this option, you must also assign a subnet mask and default router. See the Subnet Mask and Default Router options in this table.

                Set IP Address Field

                Subnet Mask

                Subnet mask used by the phone.

                Set Subnet Mask Field

                Default Router 1

                Default router used by the phone (Default Router 1).

                Set Default Router Field

                DNS Server 1

                Primary Domain Name System (DNS) server (DNS Server 1) and optional backup DNS servers (DNS Server 2–5) used by the phone.

                Set DNS Server Field

                Alternate TFTP

                Indicates whether the phone is using an alternative TFTP server.

                Set Alternate TFTP Field

                TFTP Server 1

                Primary Trivial File Transfer Protocol (TFTP) server used by the phone. If you are not using DHCP in your network and you want to change this server, you must use the TFTP Server 1 option.

                If you set the Alternate TFTP option to yes, you must enter a nonzero value for the TFTP Server 1 option.

                Set TFTP Server 1 Field

                TFTP Server 2

                Optional backup TFTP server that the phone uses if the primary TFTP server is unavailable.

                Set TFTP Server 2 Field

                DHCP Address Released

                Releases the IP address assigned by DHCP.

                Release DHCP Address

                Set DHCP Field

                Procedure
                  Step 1   Scroll to the DHCP option.
                  Step 2   Press Edit.
                  Step 3   Press either No to disable DHCP, or press Yes to enable DHCP.

                  Set IP Address Field

                  Procedure
                    Step 1   Set the DHCP option to No.
                    Step 2   Scroll to the IP Address option, press Edit, and then enter a new IP Address.
                    Step 3   Press Apply, then press Save.

                    Set Subnet Mask Field

                    Procedure
                      Step 1   Set the DHCP Enabled option to No.
                      Step 2   Scroll to the Subnet Mask option, press Edit, and then enter a new subnet mask.
                      Step 3   Press Apply, then press Save.

                      Set Default Router Field

                      Procedure
                        Step 1   Set the DHCP Enabled option to No.
                        Step 2   Scroll to the appropriate Default Router option, press Edit, and then enter a new router IP address.
                        Step 3   Press Apply, then press Save.

                        Set DNS Server Field

                        Procedure
                          Step 1   Set the DHCP Enabled option to No.
                          Step 2   Scroll to the appropriate DNS Server option, press Edit, and then enter a new DNS server IP address.
                          Step 3   Press Apply, then press Save.

                          Set Alternate TFTP Field

                          Procedure
                            Step 1   Scroll to the Alternate TFTP option.
                            Step 2   Press Yes if the phone should use an alternative TFTP server; press No if the phone should not use an alternative TFTP server.

                            Set TFTP Server 1 Field

                            Procedure
                              Step 1   If DHCP is enabled, set the Alternate TFTP option to Yes.
                              Step 2   Scroll to the TFTP Server 1 option, press Edit, and then enter a new TFTP server IP address.
                              Step 3   Press Apply, then press Save.

                              Set TFTP Server 2 Field

                              Procedure
                                Step 1   Enter an IP address for the TFTP Server 1 option.
                                Step 2   Scroll to the TFTP Server 2 option, press Edit, and then enter a new backup TFTP server IP address.
                                Step 3   Press Apply, and then press Save.

                                Release DHCP Address

                                Procedure
                                  Step 1   Scroll to the DHCP Address Released option.
                                  Step 2   Press Edit.
                                  Step 3   Press Yes to release the DHCP Address.

                                  DHCP Usage

                                  If you are configuring the Ethernet network settings on the phone for an IP network, you can set up an IP address for the phone by either using DHCP or manually entering an IP address.


                                  Note


                                  You must also enter the domain name for the phone in the Ethernet Setup page.


                                  Set Up Phone To Use DHCP

                                  To enable DHCP and allow the DHCP server to automatically assign an IP address to the Cisco Unified IP Phone and direct the phone to a TFTP server, perform these steps:

                                  Procedure
                                    Step 1   Press Applications and choose Administrator Settings > Network Setup > Ethernet Setup > IPv4 Setup.
                                    Step 2   To enable DHCP, set DHCP Enabled to Yes. DHCP is enabled by default.
                                    Step 3   To use an alternate TFTP server, set Alternate TFTP Server to Yes, and enter the IP address for the TFTP Server.
                                    Note   

                                    Consult with the network administrator to determine whether you need to assign an alternative TFTP server instead of using the TFTP server that DHCP assigns.

                                    Step 4   Press Apply,

                                    Set Up Phone To Not Use DHCP

                                    When not using DHCP, you must configure the IP address, subnet mask, TFTP server, and default router locally on the phone.

                                    Procedure
                                      Step 1   Press Applications and choose Administrator Settings > Network Setup > Ethernet Setup > IPv4 Setup.
                                      Step 2   To disable DHCP and manually set an IP address:
                                      1. Set DHCP Enabled to No.
                                      2. Enter the static IP address for phone.
                                      3. Enter the subnet mask.
                                      4. Enter the default router IP addresses.
                                      5. Set Alternate TFTP Server to Yes, and enter the IP address for TFTP Server 1.
                                      Step 3   Press Apply.

                                      IPv6 Setup Menu Options

                                      The IPv6 Setup menu is a submenu of the Network Setup menu. To reach the IPv6 Setup menu, select the IPv6 option on the Network Setup menu.

                                      The following table describes the IPv6 Setup menu options.

                                      Table 3 IPv6 Setup Menu Options

                                      Option

                                      Description

                                      DHCPv6

                                      Indicates whether the phone has DHCPv6 enabled or disabled.

                                      When DHCPv6 is enabled, the DHCPv6 server assigns the phone an IPv6 address. When DHCP v6 is disabled, the administrator must manually assign an IPv6 address to the phone.

                                      IPv6 Address

                                      Internet Protocol version 6 (IPv6) address of the phone. The IPv6 address is a 128 bit address.

                                      If you assign an IP address with this option, you must also assign the IPv6 prefix length and default router.

                                      IPv6 Prefix Length

                                      Subnet prefix length that is used by the phone. The subnet prefix length is a decimal value from 1-128, that specifies the portion of the IPv6 address that comprises the subnet.

                                      IPv6 Default Router 1

                                      Default router used by the phone (Default Router 1).

                                      IPv6 DNS Server 1

                                      Primary Domain Name System (DNS) server (DNS Server 1) used by the phone.

                                      IPv6 Address Released

                                      The phone has been configured to release its IPv6 address.

                                      IPv6 Alternate TFTP

                                      Indicates whether the phone is using the IPv6 Alternate TFTP server.

                                      IPv6 TFTP Server 1 (SCCP phones only)

                                      Primary IPv6 Trivial File Transfer Protocol (TFTP) server used by the phone.

                                      IPv6 TFTP Server 2 (SCCP phones only)

                                      Optional backup IPv6 TFTP server that the phone uses if the primary IPv6 TFTP server is unavailable.

                                      Related Information

                                      Security Setup Menu

                                      The Security Configuration menu provides information about various security settings. It provides access to the Trust List File screen and the 802.1x authentication.

                                      The following table describes the options in this menu.

                                      Table 4 Security Menu settings

                                      Option

                                      Description

                                      To change

                                      Security Mode

                                      Displays the security mode that is set for the phone.

                                      From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.

                                      LSC

                                      Indicates if a locally significant certificate (used for the security features) is installed on the phone (Installed) or is not installed on the phone (Not Installed).

                                      For information about how to manage the LSC for your phone, see "Using the Certificate Authority Proxy Function" chapter in Cisco Unified Communications Manager Security Guide.

                                      Trust List

                                      The Trust List provides submenus for CTL signature and Call Manager/TFTP Server.

                                      For more information, see the Trust List Menu.

                                      802.1X Authentication

                                      Displays the device authentication, EAP/MD5, and transaction status.

                                      See 802.1X Authentication and Status.

                                      Trust List Menu

                                      The Trust List menu displays information about all the servers that the phone trusts and includes the options described in the following table.

                                      To exit the Trust List menu, press Back.

                                      Table 5 Trust List menu settings
                                      Option Description To change

                                      CTL File

                                      Displays the MD5 hash of the CTL file.

                                      For more information about this file, see "Configuring the Cisco CTL Client" chapter in the Cisco Unified Communications Manager Security Guide.

                                      ITL File

                                      Displays a submenu of options. Select an option to view its ITL setting information:

                                      • ITL Signature: MD5 hash of the ITL file
                                      • Unified CM/TFTP Server
                                      • CAPF Server
                                      • TVS

                                      For more information about this file, see "Configuring the Cisco ITL Client" chapter in the Cisco Unified Communications Manager Security Guide.

                                      Configuration (signed)

                                      Displays the SRST router.

                                       

                                      802.1X Authentication and Status

                                      The 802.1X Authentication and 802.1X Authentication Status menus allow you to enable 802.1X authentication and view transaction status. These options are described in the following table.

                                      To exit these menus, press Exit.

                                      Table 6 802.1X Authentication Settings

                                      Option

                                      Description

                                      To Change

                                      Device Authentication

                                      Determines whether 802.1X authentication is enabled:

                                      • Enabled: Phone uses 802.1X authentication to request network access.
                                      • Disabled: Default setting in which the phone uses CDP to acquire VLAN and network access.

                                      Set Device Authentication Field

                                      EAP-MD5

                                      Device ID: A derivative of the phone model number and unique MAC address displayed in this format: CP-<model>-SEP-<MAC>

                                      Display only. Cannot configure.

                                      Shared Secret: Choose a password to use on the phone and on the authentication server. The password must be between 6 and 32 characters, consisting of any combination of numbers or letters.

                                      Note   

                                      If you disable 802.1X authentication or perform a factory reset of the phone, the shared secret is deleted.

                                      Set EAP-MD5 Shared Secret Field

                                      Realm: Indicates the user network domain, always set as Network.

                                      Display only. Cannot configure.

                                      Transaction Status

                                      Displays the transaction status of your 802.1X Authentication.

                                      To view the transaction status of your 802.1X Authentication, choose Applications > Admin Settings > Security Configuration > 802.1X Authentication Status.

                                      Set Device Authentication Field

                                      Procedure
                                        Step 1   Choose Applications > Admin Settings > Security Config > 802.1X Authentication > Device Authentication.
                                        Step 2   Press Edit.
                                        Step 3   Set the Device Authentication option to Enabled or Disabled.
                                        Step 4   Press Save.

                                        Set EAP-MD5 Shared Secret Field

                                        Procedure
                                          Step 1   Choose Applications > Admin Settings > Security Config > 802.1X Authentication > EAP-MD5 > Shared Secret.
                                          Step 2   Press Edit.
                                          Step 3   Enter the shared secret.
                                          Step 4   Press Save.

                                          See the Cisco Unified IP Phone Security Problems for assistance in recovering from a deleted shared secret.