Why don’t I see the icons shown in the documentation on my phone
Many of the phone screen icons are applicable only to the Cisco
Unified IP Phones 6941 and 6945.
Can I use the second line on my Cisco Unified IP Phone 6921 as a
Yes. If you do not require two phone lines, your system
administrator can set up a feature on your second line.
When I put a call on hold by pushing the Hold button, why doesn’t
pushing the button again resume the call?
The Hold button is used only to put a call on hold. To resume a
call, press the Resume softkey or the flashing green line button.
Why does my phone not work ("wake up"), when it worked
If your system administrator has set up your phone for
EnergyWise, the phone may be sleeping (powered down). Your system administrator
sets your phone to sleep at a certain time and wake (power up) at a certain
time. Your phone will wake up at the time set by your system administrator. You
can press the Select button to wake your phone up. See your system
administrator to have the sleep and wake up times changed.
My phone played the ringtone four times in succession, but there
is no call. What does this mean?
The phone is notifying you that your phone will power down
(sleep) soon to conserve energy (the EnergyWise feature). Your system
administrator sets your phone to sleep at a certain time and wake (power up) at
a certain time. Your phone will wake up at the time set by your system
administrator. See your system administrator to have the sleep and wake up
What do I do if my phone displays the message
Your phone firmware has identified an internal error. Try
unplugging the phone from the power source, wait one minute, and then plug the
phone back in. If the message persists, contact your system administrator.
sections contain troubleshooting information.
You have set up a conference call, and the
Conf softkey is no longer available and the
Conference button is unresponsive.
You have reached the maximum number of conference
Ask one of the participants to drop, or drop a conference
Meet Me Conference Busy Tone
You hear a busy tone after dialing into a Meet Me conference.
The conference host has not yet joined the conference.
Try calling back again.
Cannot Sign In to
unable to sign in to your personal directory.
You are using your password
to sign in, not your personal identification number (PIN).
Your PIN needs to be reset.
Use your PIN, not your
Contact your system
No Caller ID on Remote Hold
You have a shared line on your Cisco Unified IP Phone 6921, and
cannot see the caller ID when the remote line is on hold.
This works as designed.
Cannot Access Self Care Portal
You are unable to access your Self Care Portal.
Your password needs to be reset or your administrator may have changed your access to the pages.
Contact your system administrator.
Cleaning Cisco Unified IP Phone
To clean your Cisco Unified IP Phone, use only a dry soft cloth to gently wipe the phone and the phone screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
When the phone is in sleep mode, the touchscreen is blank and the Select button is not lit. When the phone is in this condition, you can clean the screen, as long as you know that the phone will remain asleep until after you finish cleaning. If the phone is likely to wake up during cleaning, wake it up or wait until it is awake before following the preceding cleaning instructions.