Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Cisco Unified IP Phone Setup
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Cisco Unified IP Phone Setup

Cisco Unified IP Phone Setup

Phone Setup Overview

This chapter helps you install the Cisco Unified IP Phone on an IP telephony network.


Note


Before you install a Cisco Unified IP phone, you must decide how to configure the phone in your network. Then you can install the phone and verify its functionality. For more information, see Cisco Unified IP Phones and Telephony Networks


Before You Begin

Before installing the Cisco Unified IP Phone, review the requirements in this section.

Network Requirements

For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet the following requirements:

  • VoIP network:
    • VoIP configured on your Cisco routers and gateways
    • Cisco Unified Communications Manager installed in your network and configured to handle call processing
  • IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask

Note


The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager. The time displayed on the phone can differ from the Cisco Unified Communications Manager time by up to 10 seconds. If the Cisco Unified Communications Manager server is located in a different time zone than the phones, the phones do not display the correct local time.

Cisco Unified Communications Manager Setup

The Cisco Unified IP Phone requires Cisco Unified Communications Manager to handle call processing. Refer to Cisco Unified Communications Manager Administration Guide or to context-sensitive help in the Cisco Unified Communications Manager application to ensure that Cisco Unified Communications Manager is set up properly to manage the phone and to properly route and process calls.

If you plan to use autoregistration, verify that it is enabled and properly configured in Cisco Unified Communications Manager Administration before connecting any Cisco Unified IP Phone to the network. For information about enabling and configuring autoregistration, see Cisco Unified Communications Manager Administration Guide.

You must use Cisco Unified Communications Manager Administration to configure and assign telephony features to the Cisco Unified IP Phones.

In Cisco Unified Communications Manager Administration, you can add users to the database, add users to user groups, and associate users to specific phones. In this way, users gain access their Cisco Unified Communications Manager User Option page to configure items such as call forwarding, speed dialing, and voice messaging system options.

Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Components

The Cisco Unified IP Phone 6921, 6941, 6945, and 6961 include these components on the phone or as accessories for the phone:

Network and Access Ports

The back of the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 includes these ports:

  • Network port: Labeled network
  • Access port: Labeled computer

Each port supports 10/100 Mbps half- or full-duplex connections to external devices. Cisco Unified IP Phone 6945 also supports 1000 Mbps full-duplex connections to external devices. You can use either Category 3, 5, or 5e cabling for 10-Mbps connections, but you must use Category 5 or 5e for 100 or 1000 Mbps  connections.

Use the SW network port to connect the phone to the network. You must use a straight-through cable on this port. The phone can also obtain inline power from a switch over this connection.

Use the PC access port to connect a network device, such as a computer, to the phone. You must use a straight-through cable on this port.

Handset

The Cisco Unified IP Phone uses a handset that is designed especially for the phone. The handset includes a light strip to indicate incoming calls and voice messages waiting.

To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and into the Handset port on the back of the phone.

Disable Speakerphone

By default, the speakerphone is enabled on the Cisco Unified IP Phone.

You can disable the speakerphone by using Cisco Unified Communications Manager Administration.

Procedure
    Step 1   Select Device > Phone.
    Step 2   Select the phone you want to modify.
    Step 3   In the Phone Configuration window for the phone, check the Disable Speakerphone check box.

    Headsets

    Although Cisco Systems performs internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco Systems does not certify or support products from headset or handset vendors.

    Cisco recommends the use of good quality external devices, for example, headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of headsets and their proximity to other devices such as cell phones and two-way radios, some audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range of outside sources; for example, electric lights, electric motors, or large PC monitors. For more information, see External Device Use.


    Note


    In some cases, hum may be reduced or eliminated by using a local power cube or power injector.


    These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments.

    Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse.


    Note


    The Cisco Unified IP Phone 6945 supports wideband headsets.


    Audio Quality

    Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones.

    For additional information, see the Headsets for Cisco Unified IP Phones and Desktop Clients page on Cisco.com.

    Wired Headsets

    You can use the wired headset with all the features on the Cisco Unified IP Phone, including the Volume and Mute buttons. Use these buttons to adjust the ear piece volume and to mute the speech path from the headset microphone.

    Connect to Wired Headset

    To connect a wired headset to the Cisco Unified IP Phone, perform these steps:

    Procedure
      Step 1   Plug the headset into the Headset port on the back of the phone.
      Step 2   Press the Headset button on the phone to place and answer calls using the headset.

      Disable Wired Headset

      You can disable the headset by using Cisco Unified Communications Manager Administration. If you do so, you also disable the speakerphone.

      Procedure
        Step 1   To disable the headset from Cisco Unified Communications Manager Administration, choose Device > Phone and locate the phone that you want to modify.
        Step 2   In the Phone Configuration window (Product Specific Configuration layout portion), select the Disable Speakerphone and Headset check box.

        External Device Use

        Cisco recommends the use of good quality external devices, such as speakers, microphones, and headsets that are shielded (screened) against unwanted radio frequency (RF) and audio frequency (AF) signals.

        Depending on the quality of these devices and their proximity to other devices, such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

        • Move the external device away from the source of the RF or AF signals.
        • Route the external device cables away from the source of the RF or AF signals.
        • Use shielded cables for the external device, or use cables with a better shield and connector.
        • Shorten the length of the external device cable.
        • Apply ferrites or other such devices on the cables for the external device.

        Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system performs adequately when suitable devices are attached with good quality cables and connectors.


        Caution


        In European Union countries, use only external headsets that are fully compliant with the EMC Directive [89/336/EC].


        Wireless Headset Using Auxiliary Port

        The Cisco Unified IP Phone 6945 supports a wireless analog headset. To use a wireless headset, users connect a base station to the auxiliary port. The base station communicates with the wireless headset.

        The Electronic Hookswitch feature enables users to remotely control basic IP phone functionality from the wireless headset. Basic IP phone functionality includes off-hook and on-hook, ring indication, audio volume control, and mute.

        Enable Electronic Hookswitch

        The Electronic Hookswitch feature supports the following headset devices:

        • Jabra
          • PRO9400 and GO6400 series and straight cable (Jabra Link14201-22)
          • PRO920, GN9300 series and GN9120 the adapter cable Link 14201-16

        For more information about wireless headsets that work in conjunction with the Electronic Hookswitch feature, go to the following URL:

        http:/​/​www.cisco.com/​en/​US/​prod/​voicesw/​ucphone_​headsets.html

        To enable or disable the Electronic Hookswitch feature for a Cisco Unified IP Phone 6945, perform these steps:

        Procedure
          Step 1   From the Cisco Unified Communications Manager Administration, choose Device > Phone.
          Step 2   Scroll to the Wireless Headset Hookswitch Control section.
          Step 3   To enable Electronic Hookswitch, choose Enabled.
          Step 4   To disable Electronic Hookswitch, choose Disabled.

          Install Cisco Unified IP Phone

          You must connect the Cisco Unified IP Phone to the network and to a power source before using it. Figure 1 shows the connections for Cisco Unified IP Phones 6921 and 6941. Figure 1 shows the connections for a Cisco Unified IP Phone 6945. Figure 1 shows the connections for a Cisco Unified IP Phone 6961.


          Note


          Before you install a phone, even if it is new, upgrade the phone to the current firmware image. Before using external devices, see the Readme file for safety and performance information.


          To install a Cisco Unified IP Phone, perform these tasks.

          Procedure
            Step 1   Connect the handset to the Handset port.
            Step 2   Connect a headset to the Headset port. You can add a headset later if you do not connect one now. See the Headsets for supported headsets.
            Step 3   Connect the power supply to the Cisco DC Adapter port. See the Cisco Unified Communications Manager Phone Addition Methods for guidelines.
            Step 4   Connect a straight-through Ethernet cable from the switch to the network port labeled Network on the Cisco Unified IP Phone 6921, 6941, 6945, and 6961.Each Cisco Unified IP Phone ships with one Ethernet cable in the box.

            You can use either Category 3, 5, or 5e cabling for 10-Mbps connections, but you must use Category 5 or 5e for 100 Mbps connections.

            See the Network and Access Ports for guidelines.

            Step 5   Connect a straight-through Ethernet cable from another network device, such as a desktop computer, to the access port labeled Computer on the Cisco Unified IP Phone 6921, 6941, 6945, and 6961. You can connect another network device later if you do not connect one now.

            You can use either Category 3, 5, or 5e cabling for 10-Mbps connections, but you must use Category 5 or 5e for 100 Mbps connections.

            See the Network and Access Ports for guidelines.


            Cisco Unified IP Phone 6921 Installation

            Use the diagram and table in Phone Connections to attach cables to the phone.

            Cisco Unified IP Phone 6941 Installation

            Use the diagram and table in Phone Connections to attach cables to the phone.

            Cisco Unified IP Phone 6945 Installation

            Use the diagram and table in Phone Connections to attach cables to the phone.

            Cisco Unified IP Phone 6961 Installation

            Use the diagram and table in Phone Connections to attach cables to the phone.

            Phone Wall Mount

            You can mount the Cisco Unified IP Phone on the wall by using special brackets available in a Cisco Unified IP Phone wall mount kit.


            Note


            Wall mount kits are ordered separately from the phone.


            Phone Startup Verification

            After the Cisco Unified IP Phone has power connected to it, the phone begins its startup diagnostic process by cycling through the following steps.

            1. The following LED buttons flash on and off during the various stages of boot up as the phone checks its hardware. See the following table for a list of the hardware test and the LED diagnostic status.
              Table 1 LED Diagnostic Status

              Hardware Test

              MWI

              Hold

              Mute

              Speaker

              Power is Ready

              On

              On

              On

              On

              Flash is Accessible

              On

              On

              On

              RAM Test Successful

              On

              On

              Ethernet Test Successful

              On

            2. The screen displays the Cisco Systems, Inc., logo screen.
            3. This message appears as the phone starts up.
              • Phone not registered
            4. The home screen displays:
              • Current date and time
              • Primary directory number
              • Additional directory numbers and speed dial numbers, if configured (Only on Cisco Unified IP Phone 6961)
              • Softkeys

            If the phone successfully passes through these stages, it has started up properly. If the phone does not start up properly, see the Startup Problems.

            Network Settings

            If you are not using DHCP in your network, you must configure these network settings on the Cisco Unified IP Phone after installing the phone on the network:

            • IP address
            • IP subnet information
            • IPv6 addresses
            • TFTP server IP address
            • You also may configure the domain name and the DNS server settings, if necessary.

            Collect this information and see the instructions in Cisco Unified IP Phone Settings

            Cisco Unified IP Phone Security

            The security features protect against several threats, including threats to the identity of the phone and to data. These features establish and maintain secure communication streams between the phone and the Cisco Unified Communications Manager server, and digitally sign files before they are delivered.

            For more information about the security features, see the related topics and Cisco Unified Communications Manager Security Guide.

            Set Up Locally Significant Certificate

            You can initiate the installation of a Locally Significant Certificate (LSC) from the Security Configuration menu on the phone. This menu also lets you update or remove an LSC.

            Before You Begin

            Make sure that the appropriate Cisco Unified Communications Manager and the Certificate Authority Proxy Function (CAPF) security configurations are complete:

            • The CTL file should have a CAPF certificate.
            • On Cisco Unified Communications Operating System Administration, verify that the CAPF certificate has been installed.
            • The CAPF is running and configured.

            For more information, see Cisco Unified Communications Manager Security Guide.

            To manually configure an LSC on the phone, perform these steps:

            Procedure
              Step 1   Obtain the CAPF authentication code that was set when the CAPF was configured.
              Step 2   From the phone, choose Applications > Admin Settings > Security Configuration.
              Note   

              You can control access to the Administrator Settings Menu by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration window. For more information, see the Cisco Unified Communications Manager Administration Guide.

              Step 3   To unlock settings, see the Password Protection.
              Step 4   Scroll to LSC and press Update.

              The phone prompts for an authentication string.

              Step 5   Enter the authentication code and press Submit.

              The phone begins to install, update, or remove the LSC, depending on how the CAPF was configured. During the procedure, a series of messages appears in the LSC option field in the Security Configuration menu, so you can monitor progress.

              The LSC install, update, or removal process can take a long time to complete. You can stop the process at any time by pressing the Stop softkey from the Security Configuration menu. Settings must be unlocked before you can press this softkey.

              You can verify that an LSC is installed on the phone by choosing Admin Settings > Phone Information and ensuring that the LSC setting shows Installed.