Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Internal Support Web Site
Downloads: This chapterpdf (PDF - 1.17MB) The complete bookPDF (PDF - 4.57MB) | The complete bookePub (ePub - 1.1MB) | Feedback

Internal Support Web Site

Internal Support Web Site

If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to users.

Cisco recommends that you create a web page on your internal support site that provides users with important information about their Cisco Unified IP Phones.

Cisco Unified IP Phone User Support

To successfully use some of the features on the Cisco Unified IP Phone (including speed dial and voice message system options), users must receive information from you or from your network team or be able to contact you for assistance. Make sure to provide users with the names of people to contact for assistance and with instructions for contacting those people.

User Options Web Pages Access

Before a user can access the User Options web pages, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager End User group: choose User Management > User Groups. For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "User Group Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Roles and User Groups" chapter

Phone Features User Subscription and Setup

Users can perform a variety of activities using the Cisco Unified Communications Manager User Options web pages. These activities include setting up speed dial on the Cisco Unified IP Phone 6911, setting up call forwarding numbers on the Cisco Unified IP Phone 6901 and 6911, and creating a personal address book. Keep in mind that configuring settings on a phone using a website might be new for your users. You need to provide as much information as possible to ensure that they can successfully access and use the User Options web pages.

Make sure to provide users with the following information about the User Options web pages:

  • The URL required to access the application. This URL is: http://<server_name:portnumber>/ccmuser/, where server_name is the host on which the web server is installed.
  • A user ID and default password are needed to access the application. These settings correspond to the values you entered when you added the user to Cisco Unified Communications Manager (see the Add Users to Cisco Unified Communications Manager).
  • A brief description of what a web-based, graphical user interface application is, and how to access it with a web browser.
  • An overview of the tasks that users can accomplish using the web page.

For information using the User Options web pages, see Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager (SCCP and SIP).

User Voice Messaging System Access

Cisco Unified Communications Manager lets you integrate with different voice messaging systems, including the Cisco Unity voice messaging system. Because you can integrate with a variety of systems, you must provide users with information about how to use your specific system.

You should provide this information to each user:

  • How to access the voice messaging system account. Make sure that you have used Cisco Unified Communications Manager to configure the Messages button on the Cisco Unified IP Phone.
  • Initial password for accessing the voice messaging system. Make sure that you have configured a default voice messaging system password for all users.
  • How the phone indicates that voice messages are waiting. Make sure that you have used Cisco Unified Communications Manager to set up a message waiting indicator (MWI) method.