Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified CM 8.5 (SCCP and SIP)
FAQs and Troubleshooting
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FAQs and Troubleshooting

Table Of Contents

FAQs and Troubleshooting

Frequently Asked Questions

Troubleshooting Tips

Conference

User Options


FAQs and Troubleshooting


Frequently Asked Questions

Q. When I put a call on hold by pushing the Hold button, why doesn't pushing the button again resume the call?

A. The Hold button is only used to put a call on hold. To resume a call, press the Line button.

Q. How do I access a feature using the Feature button?

A. You need to press the feature button followed by the number set up for the feature you are trying to access. The number must be pressed within five seconds of pressing the feature button.

Troubleshooting Tips

Troubleshooting tips are available for these topics:

Conference

User Options

Conference

Problem: Conference Button

You have set up a conference call and the Conference button is unresponsive.

Possible Cause

You have reached the maximum number of conference participants.

Solution

Ask one of the participants to drop, or drop a conference participant.

Problem: Meet Me Conference Busy Tone

You hear a busy tone after dialing into a Meet Me conference.

Possible Cause

The conference host has not yet joined the conference.

Solution

Try calling back again.

User Options

Problem: Cannot Access User Options Web Pages

You are unable to access your user options web pages.

Possible Cause

Your password needs to be reset.

Solution

See your system administrator.