Cisco Unified IP Phone 6900 Series Release Notes for Firmware Release 9.3(3)SR1 (SCCP)
Cisco Unified IP Phone 6900 Series Release Notes for Firmware Release 9.3(3)SR1 (SCCP)
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Cisco Unified IP Phone 6900 Series Release Notes for Firmware Release 9.3(3)SR1 (SCCP)

Contents

Cisco Unified IP Phone 6900 Series Release Notes for Firmware Release 9.3(3)SR1 (SCCP)

These release notes provide information for Firmware Release 9.3(3)SR1. This release only applies to the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 (SCCP). You might need to notify your users about some of the information provided in this document.

Introduction

Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Firmware Release 9.3(3)SR1 (SCCP) supports Cisco Unified Communication Manager 7.1.5 and later.


Note


Before deploying the 9.3(3)SR1 firmware, the Cisco Unified Communications Manager must be updated to the latest device pack.


Related documentation

Use the following sections to obtain related information.

Cisco Unified IP Phone 6900 Series documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http:/​/​www.cisco.com/​en/​US/​products/​ps10326/​tsd_​products_​support_​series_​home.html

Cisco Unified Communications Manager documentation

See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http:/​/​www.cisco.com/​en/​US/​products/​sw/​voicesw/​ps556/​tsd_​products_​support_​series_​home.html

Cisco Business Edition 3000 documentation

See the Cisco Business Edition 3000 Documentation Guide and other publications that are specific to your Cisco Business Edition 3000 release. Navigate from the following documentation URL:

http:/​/​www.cisco.com/​en/​US/​products/​ps11370/​tsd_​products_​support_​series_​home.html

Cisco Business Edition 5000 documentation

See the Cisco Business Edition 5000 Documentation Guide and other publications that are specific to your Cisco Business Edition 5000 release. Navigate from the following URL:

http:/​/​www.cisco.com/​en/​US/​products/​ps7273/​tsd_​products_​support_​series_​home.html

Cisco Unified Communications Manager Express documentation

See the publications that are specific to your language, phone model and Cisco Unified Communications Manager Express release. Navigate from the following documentation URL:

http:/​/​www.cisco.com/​en/​US/​products/​sw/​voicesw/​ps4625/​index.html

New and changed features

This release contains no new or changed features.

Installation

Upgrade notes

Direct upgrades, using signed load files, are supported to firmware release 9.3(3)SR1 from 9.x. You can use the following firmware release file for these direct upgrades.


Note


Firmware Release 9.3(3)SR1 only applies to the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 (SCCP).


  • For Cisco Unified IP Phone 6921, 6941, and 6961
    • cmterm-69xx-sccp.9-3-3-2-sr1.cop.sgn
  • For Cisco Unified IP Phone 6945
    • cmterm-6945-sccp.9-3-3-2-sr1.cop.sgn

Install latest Cisco Unified Communications Manager release

Before using the Cisco Unified IP Phone with Cisco Unified Communications Manager, your Cisco Unified Communications Manager servers must be running a version of the server software that supports the phones. All Cisco Unified Communications Manager servers in the cluster must support the phones. For information about the minimum Cisco Unified Communications Manager software version that the phone requires, see the introductory sections of these release notes.

For more information on Cisco Unified Communications Manager installations and upgrades, see the documents for your Cisco Unified Communications Manager version at the following location: http:/​/​www.cisco.com/​en/​US/​products/​sw/​voicesw/​ps556/​prod_​installation_​guides_​list.html

To download and install the Cisco Unified Communications Manager version, perform these steps.

Procedure
    Step 1   Go to the following URL:

    http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=268439621&catid=278875240

    Step 2   Choose your Cisco Unified Communications Manager version.
    Step 3   Choose the appropriate software type.
    Step 4   Hover over the desired file. When the popup window displays, click the Readme link to open the readme file.
    Step 5   Choose Download or Add to cart for the desired file.
    Step 6   Use the instructions in the readme file to install the updated file on the Cisco Unified Communications Manager.

    Install latest Cisco Unified Communications Manager Express firmware

    To download and install the Cisco Unified Communications Manager Express firmware, follow these steps:

    Procedure
      Step 1   Go to the following URL:

      http:/​/​www.cisco.com/​cisco/​software/​type.html?mdfid=277641082&flowid=5337

      Step 2   Choose your Cisco Unified Communications Manager Express version from the Select a File to Download section.

      Install Firmware Release on Cisco Unified Communications Manager

      Before using the Cisco Unified IP Phone Firmware Release 9.3(3)SR1 with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.


      Note


      Firmware Release 9.3(3)SR1 only applies to the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 (SCCP).


      Procedure
        Step 1   Go to the following URL: http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=282677102&i=rm
        Step 2   Choose your phone model.
        Step 3   Choose the following firmware type:
        • Skinny Client Control Protocol (SCCP) Software
        Step 4   In the Latest Releases folder, choose 9.3(3)SR1.
        Step 5   Select one of the following firmware files, click the Download Now or Add to cart button, and follow the prompts.
        • For Cisco Unified IP Phone 6921, 6941, and 6961
          • cmterm-69xx-sccp.9-3-3-2-sr1.cop.sgn
        • For Cisco Unified IP Phone 6945
          • cmterm-6945-sccp.9-3-3-2-sr1.cop.sgn
        Note   

        If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.

        Step 6   Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:
        • cmterm-6921_6941_6961-sccp.9-3-3-2-sr1-readme.html
        • cmterm-6945-sccp.9-3-3-2-sr1-readme.html
        Step 7   Follow the instructions in the readme file to install the firmware.

        Install firmware zip files

        If a Cisco Unified Communications Manager is not available to load the installer program, the following .zip files are available to load the firmware.


        Note


        Firmware Release 9.3(3)SR1 only applies to the Cisco Unified IP Phone 6921, 6941, 6945 and 6961 (SCCP).


        • SCCP
          • cmterm-69xx-sccp.9-3-3-2-sr1.zip
          • cmterm-6945-sccp.9-3-3-2-sr1.zip

        Note


        Firmware upgrades over the WLAN interface may take longer than upgrades using a wired connection. Upgrade times over the WLAN interface may take more than an hour, depending on the quality and bandwidth of the wireless connection.


        Procedure
          Step 1   Go to the following URL: http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=282677102&i=rm
          Step 2   Choose your phone model.
          Step 3   Choose the following firmware type:
          • Skinny Client Control Protocol (SCCP) Software
          Step 4   In the Latest Releases folder, choose 9.3(3)SR1.
          Step 5   Download the relevant zip files.
          Step 6   Unzip the files.
          Step 7   Manually copy the unzipped files to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server.

          Important notes

          This section provides important information about Cisco Unified IP Phone 6900 Series feature functionality.

          DTMF during on-hook dialing

          On-hook dialing can result in users hearing the DTMF from the key press in the handset. The tones are heard if the handset is picked up while the last digit is pressed. If users pick up the handset after pressing the last digit, they will normally not hear any DTMF.

          Voice VLAN and IPv6 limitation

          If the PC attached to the PC port of the phone is using IPv6, we recommend that the PC Voice LAN access be disabled. This ensures that the PC can connect to the Voice VLAN.

          Unified Communications Manager Endpoints Locale Installer

          By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Cisco IP Phones.

          To access the Locale Installer required for a release, access http:/​/​software.cisco.com/​download/​navigator.html?mdfid=286037605&flowid=46245, navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.

          For more information, see the "Locale installer" section in the Cisco Unified Communications Operating System Administration Guide.


          Note


          The latest Locale Installer may not be immediately available; continue to check the website for updates.


          Caveats

          This section describes the resolved and open caveats, and provides information on accessing the Cisco Software Bug Toolkit.

          Access Cisco Bug Search

          Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

          • All severity level 1 or 2 bugs
          • Significant severity level 3 bugs

          You can search for problems by using the Cisco Bug Search.

          Before You Begin

          To access Cisco Bug Search, you need the following items:

          • Internet connection
          • Web browser
          • Cisco.com user ID and password
          Procedure
            Step 1   To access the Cisco Bug Search, go to:

            https:/​/​tools.cisco.com/​bugsearch

            Step 2   Log in with your Cisco.com user ID and password.
            Step 3   To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter.

            Open caveats

            The following table lists severity 1, 2, and 3 defects that are open for the Cisco Unified IP Phones 6900 Series for Firmware Release 9.3(3)SR1.

            For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL that is shown. You must be a registered Cisco.com user to access this online information.

            Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in Access Cisco Bug Search.

            Table 1 Open caveats for Firmware Release 9.3(3)SR1
            Identifier Headline

            Cisco Unified IP Phone 6921, 6941, and 6961

            CSCug84234

            Directed Call Park BLF button doesn't work after Powering on or failover

            CSCug86591

            Energywise Issue on 69xx phones

            CSCuh04589

            6941 phones don't display FAC Prompt Text when changed from default

            CSCuh33265

            6921 6941 6961 DND button doesn't show status when not in hunt group

            CSCuh34279

            CP-6961: Display is blank in case calling number is hidden

            Cisco Unified IP Phone 6945

            CSCug96587

            CorporateDirectory does not work on 6945 with 9-3-3-2-ES1

            CSCuh10080

            Loud audio with 6945s running 9.3(3) in Secure Mode until mute/unmute

            Resolved caveats

            The following table lists severity 1, 2, and 3 defects that are resolved for the Cisco Unified IP Phones 6900 Series for Firmware Release 9.3(3)SR1.

            For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL that is shown. You must be a registered Cisco.com user to access this online information.

            Because defect status continually changes, the table reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in Access Cisco Bug Search.

            Table 2 Resolved caveats for Firmware Release 9.3(3)SR1
            Identifier Headline

            Cisco Unified IP Phone 6921, 6941, and 6961

            CSCud23277

            6921 "Speed Dial Await Further Digits" feature does not work

            CSCue13986

            6921 phones intermittently lock at alerting until power cycled

            CSCue20218

            phone cannot support service name with special characters

            CSCue72333

            6941 on speaker one way audio during conference under certain

            CSCuf48279

            69xx adds invalid <xml> tag to HTTP response parse error on app

            CSCuf66550

            CP6921: Time issue after upgrade to 9.3.3.2

            CSCuf76755

            6921 phones showing wrong time

            CSCuh22333

            6900 Series SCCP: Phone time shows one hour behind for time-zone 26

            Cisco Unified IP Phone 6945

            CSCue94926

            6945 adds invalid <xml> tag to HTTP response parse error on app

            CSCuf85629

            6945 phone play loud noise when 7937 put call on mute

            CSCug47488

            69xx phone model won't restrict read access to the new setting

            CSCug69958

            6945 shows incorrect time with 9.3(3) SCCP load

            Documentation, service requests, and additional information

            For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

            http:/​/​www.cisco.com/​en/​US/​docs/​general/​whatsnew/​whatsnew.html

            Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.