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Cisco Unified SIP Phone 3900 Series

Cisco Unified SIP Phone 3951 and 3911 Release Notes for Firmware Release 8.1(2)SR1

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Cisco Unified SIP Phone 3951 and 3911 Release Notes for Firmware Release 8.1(2)SR1

Table Of Contents

Cisco Unified SIP Phone 3951 and 3911
Release Notes for Firmware Release 8.1(2)SR1

Contents

Related Documentation

Installation Notes

Installing Firmware Release 8.1(2)SR1 on Cisco Unified Communications Manager

Firmware Installation Procedure

Important Notes

Public Key ID (PKID) Support

Special Characters in the Speed Dial String

Shared Line Support

DTMF Support on Cisco Unified SIP Phone 3951 and 3911

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Obtaining Documentation

Mute Button Reference

Obtaining Documentation and Submitting a Service Request


Cisco Unified SIP Phone 3951 and 3911
Release Notes for Firmware Release 8.1(2)SR1


September 30, 2008

Use these release notes with the Cisco Unified SIP Phone 3951 and 3911, running firmware release 8.1(2)SR1.


Note The Cisco Unified SIP Phone 3951 is available only in Asia Pacific and Latin American countries.


Firmware release 8.1(2)SR1 is supported by Cisco Unified Communications Manager releases 7.0, 6.1, 6.0, and 5.1.


Note Firmware release 8.1(2)SR1 is designed and tested to interoperate with Cisco call control, most notably Cisco Unified Communications Manager releases 7.0, 6.1, 6.0, and 5.1. Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.


Contents

These release notes provide the following information:

Related Documentation

Installation Notes

Important Notes

Obtaining Documentation

Obtaining Documentation and Submitting a Service Request

Related Documentation

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/ps7193/tsd_products_support_series_home.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition Documentation

Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

Installation Notes

This section contains information on installing firmware release 8.1(2)SR1.

Installing Firmware Release 8.1(2)SR1 on Cisco Unified Communications Manager

This section describes how to install firmware release 8.1(2)SR1 on Cisco Unified Communications Manager.

Firmware Installation Procedure

Before using the Cisco Unified SIP Phone 3951 and 3911 with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.


Note For Cisco Unified Communications Manager 5.0 and earlier, you need to install a device pack or upgrade your version of Cisco Unified Communications Manager to 5.1 or later. Refer to the readme file in Step 3 for more information on this procedure.


To download and install the firmware, follow these steps:

Procedure


Step 1 To access the firmware files, go to this URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240.

Step 2 On that website, click the following hyperlink, and follow the prompts to download the firmware:

For Cisco Unified Communications Manager release 7.0, 6.1, 6.0, and 5.1:
cmterm-3911_3951-sip.8-1-2SR1.cop.sgn

Step 3 Go back to the URL shown in Step 1, click the following hyperlink and follow the prompts to download the Readme file, which contains installation instructions for the corresponding firmware:

cmterm-3911_3951-sip.8-1-2SR1-Readme.htm

Step 4 Follow the instructions in the Readme file to install the firmware.


Important Notes

This section contains these topics:

Public Key ID (PKID) Support

Special Characters in the Speed Dial String

Shared Line Support

DTMF Support on Cisco Unified SIP Phone 3951 and 3911

Public Key ID (PKID) Support

Firmware release 8.1(2)SR1 adds support for PKID for the Cisco Unified SIP Phone 3951 and 3911. For more information, use the "Using Bug Toolkit" procedure to reference CSCsr06015.

Special Characters in the Speed Dial String

The Cisco Unified SIP Phone 3951 and 3911 support special characters in the speed dial string. For more information, use the "Using Bug Toolkit" procedure to reference CSCsq88590.

Shared Line Support

Shared lines are not supported on Cisco Unified SIP Phone 3951 and 3911. The following guides erroneously state that shared lines are supported:

Cisco Unified SIP Phone 3951 Administration Guide for Cisco Unified Communications Manager 6.0 and 5.1

Cisco Unified SIP Phone 3951 Phone Guide for Cisco Unified Communications Manager 6.0 and 5.1

Cisco Unified SIP Phone 3911 Administration Guide for Cisco Unified Communications Manager 6.0 and 5.1

Cisco Unified SIP Phone 3911 Phone Guide for Cisco Unified Communications Manager 6.0 and 5.1

DTMF Support on Cisco Unified SIP Phone 3951 and 3911

Cisco Unified SIP Phone 3951 and 3911 require the use of gateways with media termination point (MTP) transcoders that support RFC 2833, such as the Cisco 3825 Router in order to support dual tone multi-frequency (DTMF). You can configure the system to support DTMF by either configuring the MTP on a transcoding device that supports RFC 2833 or by checking the Require DTMF Reception check box for each registered Cisco Unified SIP Phone 3951 and 3911 in Cisco Unified Communications Manager Administration, Phone Configuration window.

Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.


Open Caveats

There are no open caveats for firmware release 8.1(2)SR1.

Resolved Caveats

Table 1 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified SIP Phone 3951 and 3911 firmware release 8.1(2)SR1.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the Using Bug Toolkit.

Table 1 Resolved Caveats for the Cisco Unified SIP Phone 3951 and 3911 Firmware Release 8.1(2)SR1 

Identifier
Headline and Bug Toolkit Link

CSCsm77599

Cisco Unified SIP Phone 3911 does not support enough dial plan rules

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsm77599

CSCso93303

Cisco Unified SIP Phone 3911 locks up intermittently after choosing Missed Calls from the `Directories' menu

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso93303

CSCsq55314

Cisco Unified SIP Phone registration fails and is stuck after Unified CM restart

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsq55314

CSCsr06325

Cisco Unified SIP Phone cannot return to idle when on-hook

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsr06325


Obtaining Documentation

This section provides documentation changes that were unavailable when the Cisco Unified SIP Phone documentation was released.

Mute Button Reference

In the "Understanding Buttons and Hardware" section of the Cisco Unified SIP Phone 3951 Phone Guide for Cisco Unified Communications Manager 6.0 and 5.1 and Cisco Unified SIP Phone 3911 Phone Guide for Cisco Unified Communications Manager 6.0 and 5.1, there is an erroneous reference to the "Using the Handset and Speakerphone" section for the Mute Button. The correct reference is the "Using Mute" section.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.