Cisco Unified SIP Phone 3911 Administration Guide for Cisco Unified Communications Manager 6.0 and 5.1
Viewing Status, Statistics, and Firmware Information on the Cisco Unified IP Phone
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Table of Contents

Viewing Status, Statistics, and Firmware Information on the Cisco UnifiedIPPhone

Network Statistics Screen

Firmware Versions Screen

Viewing Status, Statistics, and Firmware Information on the Cisco Unified IP Phone

This chapter describes how to access and use the following screens on the Cisco Unified IP Phone:

You access these screens from the Status menu on the phone.

You can use the information on these screens to monitor the operation of a phone and to assist with troubleshooting

For more information about troubleshooting, see Chapter7, “Troubleshooting and Maintenance”

Network Statistics Screen

The Network Statistics screen displays information about the phone and network performance. Table 6-1 explains components of text messages that might appear in this screen.

To display the Network Statistics screen, follow these steps:

Procedure


Step 1 Press the OK button.

Step 2 Select Status.

Step 3 Select Network Statistics.


 

To exit the Network Statistics screen, press the cancel key.

 

Table 6-1 Network Statistics Message Components

Message Component
Description

Rx Frames

Number of packets received by the phone

Tx Frames

Number of packets transmitted by the phone

Firmware Versions Screen

The Firmware Versions screen displays information about the firmware that is running on the phone. Table 6-2 explains the information that is displayed on this screen.

To display the Firmware Versions screen, follow these steps:

Procedure


Step 1 Press the Navigator Key.

Step 2 Press the Cancel button.

Step 3 Select Status.

Step 4 Select Firmware Versions.


 

To exit the Firmware Versions screen, press the Exit softkey.

 

Table 6-2 Firmware Versions Information

Message Component
Description

Load File

Identifies the Load file that is running on the phone.

App Load ID

Identifies the application file that is running on the phone.

Boot Load ID

Identifies the factory-installed load running on the phone.

DSP Load ID

Identifies the Digital Signal Processor (DSP) software version used.