Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Features, Templates, Services, and Users
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Features, Templates, Services, and Users

Features, Templates, Services, and Users

After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use the Cisco Unified Communications Manager Administration application to configure telephony features, optionally modify phone templates, set up services, and assign users.

This chapter provides an overview of these configuration and setup procedures. Cisco Unified Communications Manager documentation provides detailed instructions for these procedures.

To list supported features for all phones or for a particular phone model on your Cisco Unified Communications Manager, you can generate a Unified CM Phone Feature List report on Cisco Unified Reporting.

For suggestions about how to provide users with information about features, and what information to provide, see Internal Support Web Site

For information about setting up phones in non-English environments, see International User Support

This chapter includes following topics:

Available telephony features

After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add functionality to the phones. The following table includes a list of supported telephony features, many of which you can configure using Cisco Unified Communications Manager Administration. The Reference column lists Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information.

For information about using most of these features on the phone, see the Cisco Unified SIP Phone 3905 User Guide for Cisco Unified Communications Manager.


Note


Cisco Unified Communications Manager Administration also provides several service parameters that you can use to configure various telephony functions. For more information on accessing and configuring service parameters, refer to Cisco Unified Communications Manager Administration Guide.

For more information on the functions of a service, select the name of the parameter or the question mark help button in the Service Parameter Configuration window.


Table 1 Telephony features for the Cisco Unified IP Phone

Feature

Description

Configuration reference

Audible Message Waiting Indicator (AMWI)

A stutter tone from the handset or speakerphone indicates that a user has one or more new voice messages on a line.

For more information, see the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter.

Auto Answer

Connects incoming calls automatically after a ring or two.

Auto Answer works with the speakerphone.

For more information, see the Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter.

Block External to External Transfer

Prevents users from transferring an external call to another external number.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "External Call Transfer Restrictions" chapter.

Call Forward

Allows users to redirect incoming calls to another number. The Call Forward All option is supported.

You will hear a stutter tone after off-hook if Call Forward All feature is configured on your phone.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter
  • Customize User Options Web Pages Display

Call Forward All Loop Breakout

Detects and prevents Call Forward All loops. When a Call Forward All loop is detected, the Call Forward All configuration is ignored and the call rings through.

For more information, see the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter.

Call Forward All Loop Prevention

Prevents a user from configuring a Call Forward All destination directly on the phone that creates a Call Forward All loop or that creates a Call Forward All chain with more hops than the existing Forward Maximum Hop Count service parameter allows.

For more information, see the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter.

Call Forward Destination Override

Allows you to override Call Forward All (CFA) in cases where the CFA target places a call to the CFA initiator. This feature allows the CFA target to reach the CFA initiator for important calls. The override works whether the CFA target phone number is internal or external.

For more information, see the Cisco Unified Communications Manager System Guide, "Understanding Directory Numbers" chapter.

Call Pickup

Allows users to answer a call that is ringing on a co-worker's phone by redirecting the call to their phone

You can configure an audio alert for the primary line on the phone. This alert notifies the users that a call is ringing in their pickup group.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.

Call Waiting

Indicates (and allows users to answer) an incoming call that rings while on another call.

The phone sounds the call waiting tone (single beep) and the phone screen displays the second incoming call.

For more information, see:

  • Cisco Unified Communications Manager System Guide, "Understanding Directory Numbers" chapter.

cBarge

Allows a user to join a non-private call on a shared phone line. cBarge adds a user to a call and converts it into a conference, allowing the user and other parties to access conference features.

For more information, see the Cisco Unified Communications Manager Features and Services Guide "Barge and Privacy" chapter.

Conference

  • Allows a user to talk simultaneously with multiple parties by calling each participant individually.
  • Allows a non-initiator in a standard (ad hoc) conference to add participants; also allows any conference participant to join together two standard conferences on the same line.

The service parameter, Advance Adhoc Conference, (disabled by default in Cisco Unified Communications Manager Administration) allows you to enable these features.

For information on conferences, see the Cisco Unified Communications Manager System Guide, "Conference Bridges" chapter.

For more information, see the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter.

Note   

Be sure to inform your users whether these features are activated.

Forced Authorization Codes (FAC)

Controls the types of calls that certain users can place.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Client Matter Codes" and "Forced Authorization Codes" chapters.

Group Call Pickup

Allows a user to answer a call that is ringing on a directory number in another group.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.

Hold/Resume

Allows the user to move a connected call from an active state to a held state by using the Hold/Resume button. The user resumes a held call by pressing the Hold/Resume button, speaker button, or going off-hook.

No configuration required unless you want to use music on hold. See "Music-On-Hold" in this table for information.

Hookflash Timer

Controls the length of time before the hookflash indicates a timeout (or call disconnect).

For more information, see Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter.

Message Waiting

Defines directory numbers for message-waiting on and message-waiting off indicator. A directly connected voice-messaging system uses the specified directory number to set or to clear a message-waiting indication for a particular Cisco Unified IP Phone.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Message Waiting Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager" chapter.

Message Waiting Indicator

A light on the phone that indicates that a user has one or more new voice messages.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Message Waiting Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager" chapter

Music On Hold

Plays music while callers are on hold.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Music On Hold" chapter.

Mute

Mutes the microphone from the handset or speakerphone.

No configuration required.

On-hook Call Transfer

Allows a user to press the Transfer button and then go on-hook to complete a call transfer.

For more information, see the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.

Plus Dialing

Allows the user to dial E.164 numbers prefixed with a + sign.

To dial the + sign, the user needs to press and hold the * key for at least 1 second. This applies to dialing the first digit for both on-hook or off-hook calls.

Requires no configuration.

Private Line Automated Ringdown (PLAR)

The Cisco Unified Communications Manager administrator can configure a phone number that the Cisco Unified IP Phone dials as soon as the handset goes off-hook. This can be useful for phones that are designated for calling emergency or hotline numbers.

For more information, see the Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter.

Redial

Allows users to call the most recently dialed phone number by pressing the Redial button.

No configuration required.

Shared Line

Allows a user to have multiple phones that share the same phone number or allows a user to share a phone number with a coworker.

For more information, see the Cisco Unified Communications Manager System Guide, "Understanding Directory Numbers" chapter.

Telnet

You can use Telnet to connect to your Cisco Unified IP Phone for use in troubleshooting and phone maintenance.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, " Cisco Unified IP Phone Configuration" chapter
  • Cisco Unified Communications Manager Administration Guide, "SIP Profile Configuration Settings" chapter

Time-of-Day Routing

Restricts access to specified telephony features by time period.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Time Period Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Time-of-Day Routing" chapter

Time Zone Update

Updates the Cisco Unified IP Phone with time zone changes.

For more information, see the Cisco Unified Communications Manager Administration Guide, "Time Group Configuration" chapter.

Transfer

Allows users to redirect connected calls from their phones to another number.

No configuration required.

Voice Messaging System

Enables callers to leave messages if calls are unanswered.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, " Cisco Voice-Mail Port Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager" chapter

Add Users to Cisco Unified Communications Manager

Adding users to Cisco Unified Communications Manager allows you to display and maintain information about users and allows each user to perform these tasks:

  • Create a personal directory.
  • Set up call forwarding numbers.

You can add users to Cisco Unified Communications Manager using one of these following methods:

  • To add users individually, choose User Management > End User from Cisco Unified Communications Manager Administration. For more information, see the "End User Configuration" chapter in the Cisco Unified Communications Manager Administration Guide.
  • To add users in batches, use the Bulk Administration Tool. This method also enables you to set an identical default password for all users. For more information, see the "Bulk Administration" chapter in Cisco Unified Communications Manager Administration Guide.
  • To add users from your corporate LDAP directory, choose System > LDAP > LDAP System from Cisco Unified Communications Manager Administration.

    Note


    Once the Enable Synchronization from the LDAP Server is enabled, you will not be able to add additional users from Cisco Unified Communications Manager Administration.


    For more information on LDAP, see the "Understanding the Directory" chapter in the Cisco Unified Communications Manager System Guide.
  • To add a user and phone at the same time choose User Management > User/Phone Add from Cisco Unified Communications Manager.

User Options Web Pages

From the User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, see the Cisco Unified SIP Phone 3905 User Guide for Cisco Unified Communications Manager.

Set Up Access to User Options Web Pages

Before a user can access the User Options web pages, you must add the user to the standard Cisco Unified Communications Manager end user group and associate the appropriate phone with the user.

Make sure to provide end users with the following information about the User Options web pages:

  • The URL required to access the application. This URL is: http://<server_name:portnumber>/ccmuser/, where server_name is the host name of the Cisco Unified Communications Manager.
  • A user ID and default password are needed to access the application. These settings correspond to the values you entered when you added the user to Cisco Unified Communications Manager (see the Add Users to Cisco Unified Communications Manager).

For additional information, see:

  • Cisco Unified Communications Manager Administration Guide, User Group Configuration chapter.
  • Cisco Unified Communications Manager Administration Guide, End User Configuration chapter.

You grant access using the following procedures.

Add User to End User Group

To add a user to the Cisco Unified Communications Manager Standard End User group, perform these steps:

Procedure
    Step 1   From Cisco Unified Communications Manager Administration, choose User Management > User Groups.

    The Find and List Users window displays.

    Step 2   Enter the appropriate search criteria and click Find.
    Step 3   Select the Standard CCM End Users link. The User Group Configuration window for the Standard CCM End Users appears.
    Step 4   Select Add End Users to Group. The Find and List Users window appears.
    Step 5   Use the Find User drop-down list boxes to find the users that you want to add and click Find.

    A list of users that matches your search criteria appears.

    Step 6   In the list of records that appear, click the check box next to the users that you want to add to this user group. If the list is long, use the links at the bottom to see more results.
    Note   

    The list of search results does not display users that already belong to the user group.

    Step 7   Choose Add Selected.

    Associate Phones with Users

    You associate phones with users from the Cisco Unified Communications Manager End User window.

    Procedure
      Step 1   From Cisco Unified Communications Manager Administration, choose User Management > End User.

      The Find and List Users window appears.

      Step 2   Enter the appropriate search criteria and click Find.
      Step 3   In the list of records that appear, select the link for the user.
      Step 4   Select Device Association.

      The User Device Association window appears.

      Step 5   Enter the appropriate search criteria and click Find.
      Step 6   Choose the device that you want to associate with the user by checking the box to the left of the device.
      Step 7   Choose Save Selected/Changes to associate the device with the user.
      Step 8   From the Related Links drop-down list in the upper, right corner of the window, select Back to User, and click Go.

      The End User Configuration window appears and the associated devices that you chose display in the Controlled Devices pane.

      Step 9   Choose Save Selected/Changes.

      Customize User Options Web Pages Display

      Most options that are on the User Options web pages appear by default. However, the following options must be set by the system administrator by using Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration:

      • Show Ring Settings
      • Show Call Forwarding
      • Show Message Waiting Lamp
      • Show Audible Message Waiting Indicator

      Note


      The settings apply to all User Options web pages at your site.


      To specify the options that appear on the User Options web pages, perform these steps:

      Procedure
        Step 1   From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters.

        The Enterprise Parameters Configuration window appears.

        Step 2   In the CCMUser Parameters area, specify whether a parameter appears on the User Options web pages by choosing one of these values from the Parameter Value drop-down list for the parameter:
        • True: Option displays on the User Options web pages (default except for Show Ring Settings, and Show Call Forwarding).
        • False: Option does not display on the User Options web pages.
        • Show All Settings: All call forward settings display on the User Options web pages (default).
        • Hide All Settings: No call forward settings display on the User Options web pages.
        • Show Only Call Forward All : Only call forward all calls displays on the User Options web pages.
        Step 3   Click Save.
        Step 4   Click Apply Config.