This appendix provides minimum, basic configuration steps for you to do the following:
Add a new user to Cisco Unified Communications Manager Administration
Configure a new phone for that user
Associate that user to that phone
Complete other basic end-user configuration tasks
The procedures provide one method for performing these tasks and are not the only way to perform these tasks. They are a streamlined approach to get a new user and corresponding phone running on the system.
These procedures are designed to be used on a mature Cisco Unified Communications Manager system where calling search spaces, partitions, and other complicated configuration have already been done and are in place for existing users.
Example User Information
In the procedures that follow, examples are given when possible to illustrate some of the steps. Sample user and phone information used throughout these procedures includes:
User’s Name: John Doe
User ID: johndoe
Phone model: 3905
MAC address listed on phone: 00127F576611
Five-digit internal telephone number: 26640
Cisco Unified Communications Manager User Addition
This section describes steps for adding a user to Cisco Unified Communications Manager. Follow one of the procedures in this section, depending on your operating system and the manner in which you are adding the user:
If you added a user to an LDAP Directory (a non-Cisco Unified
Communications Server directory), you can immediately synchronize that
directory to the Cisco Unified Communications Manager on which you are adding
this same user and the user’s phone by following these steps:
Login to Cisco Unified Communications Manager Administration.
System > LDAP > LDAP
Use Find to locate your LDAP directory.
Click the LDAP directory name.
Perform Full Sync Now.
If you do not need to immediately synchronize the LDAP Directory
to the Cisco Unified Communications Manager, the LDAP Directory Synchronization
Schedule on the LDAP Directory window determines when the next
auto-synchronization is scheduled. However, the synchronization must occur
before you can associate a new user to a device.
Add User Directly to Cisco Unified Communications Manager
If you are not using an LDAP directory, you can add a user
directly to Cisco Unified Communications Manager Administration by following
Management > End User.
The End User Configuration window appears.
In the User Information pane of this window, enter the following:
User ID: Enter the end user identification name. Cisco Unified
Communications Manager does not permit modifying the user ID after it is
created. You may use the following special characters: =, +, <, >, #, ;,
\, , "", and blank spaces.
Password and Confirm Password: Enter five or more alphanumeric
or special characters for the end user password. You may use the following
special characters: =, +, <, >, #, ;, \, , "", and blank spaces.
Last Name: Enter the end user last name. You may use the
following special characters: =, +, <, >, #, ;, \, , "", and blank
Telephone Number: Enter the primary directory number for the
end user. End users can have multiple lines on their phones.
Example: 26640 (John Doe’s internal company telephone number)
On the Phone Configuration window, you
can use the default values for most of the fields.
To configure the required fields and some key additional
fields, perform these steps:
For the required fields, possible values can be configured as
The configuration is based on the example of user
In the Device Information pane of this window:
MAC Address: Enter the MAC address of the phone, which is
listed on a sticker on the backside of phone.
Make sure that the value comprises 12 hexadecimal
Example: 00127F576611 (MAC address on John Doe’s
Description: This is an optional field where you can
enter a useful description. This will help you, if you need to search for
information about this user.
Device Pool: Choose the device pool for which you want to
assign this phone. The device pool defines sets of common characteristics for
devices, such as region, date/time group, and MLPP information.
Device Pools are defined on the Device Pool
Configuration window of Cisco Unified Communications Server Administration
(System > Device
Phone Button Template: Choose the appropriate phone
button template from the drop-down list. The phone button template determines
the configuration of features on a phone and identifies the predetermined
number to be dialed after pressing the feature button. To configure the
Predetermined Number for a feature, navigate to the Phone Button Template of
Cisco Unified SIP Phone 3905. In the template, 1 is always assigned to the
line, so the button number minus 1 is the predetermined number that is provided
by your system administrator.
Phone button templates are defined on the Phone Button
Template Configuration window of Cisco Unified Communications Manager
Administration (Device > Device
Settings > Phone Button
Template). You can use the search fields in
conjunction with Find to find all configured phone button templates and their
Common Phone Profile: From the drop-down list, choose a
common phone profile from the list of available common phone profiles.
Common Phone Profiles are defined on the Common Phone
Profile Configuration window of Cisco Unified Communications Manager
Administration (Device > Device
Settings > Common Phone Profile).
You can use the search fields in conjunction with Find to find all configured
common phone profiles and their current settings.
Calling Search Space: From the drop-down list, choose the
appropriate calling search space (CSS). A calling search space comprises a
collection of partitions (analogous to a collection of available phone books)
that are searched to determine how a dialed number should be routed. The
calling search space for the device and the calling search space for the
directory number get used together. The directory number CSS takes precedence
over the device CSS.
Calling Search Spaces are defined on the Calling Search
Space Configuration window of Cisco Unified Communications Manager
routing > Class of Control > Calling
Search Space). You can use the search fields in
conjunction with Find to find all configured Calling Search Spaces and their
Location: Choose the appropriate location for this Cisco
Unified IP Phone.
Owner User ID: From the drop-down list, choose the user
ID of the assigned phone user.
In the Protocol Specific Information pane of this window,
choose a Device Security Profile from the drop-down list. To enable security
features for a phone, you must configure a new security profile for the device
type and protocol and apply it to the phone. If the phone does not support
security, choose a nonsecure profile.
To identify the settings that are contained in the profile,
System > Security
Profile > Phone Security Profile.
The security profile chosen should be based on the overall
security strategy of the company.
In the Extension Information pane of this window, check the
Enable Extension Mobility box if this phone supports Cisco Extension Mobility.
Configure line settings:
On the Phone Configuration window, click
Line 1 on the left pane of the window. The
Directory Number Configuration window
In the Directory Number field, enter a valid number that can
This field should contain the same number that appears in
the Telephone Number field on the
User Configuration window.
Example: 26640 is the directory number of user John Doe
in the example above.
From the Route Partition drop-down list, choose the partition
to which the directory number belongs. If you do not want to restrict access to
the directory number, choose
None for the partition.
From the Calling Search Space drop-down list (Directory Number
Settings pane of the
Directory Number Configuration window),
choose the appropriate calling search space. A calling search space comprises a
collection of partitions that are searched for numbers that are called from
this directory number. The value that you choose applies to all devices that
are using this directory number.
In the Call Pickup and Call Forward Settings pane of the
Directory Number Configuration window,
choose the items (for example, Forward All, Forward Busy Internal) and
corresponding destinations to which calls should be sent.
Example: If you want incoming internal and external
calls that receive a busy signal to be forwarded to the voice mail for this
line, check the Voice Mail box next to the
Forward Busy Internal and
Forward Busy External items in the left column of the
Call Pickup and Call Forward Settings pane.
Line 1 on Device... pane of the Directory Number
Configuration window, configure the following:
Display (Internal Caller ID field): You can enter the
first name and last name of the user of this device so that this name will be
displayed for all internal calls. You can also leave this field blank to have
the system display the phone extension.
External Phone Number Mask: Indicate phone number (or
mask) that is used to send Caller ID information when a call is placed from
You can enter a maximum of 24 number and X characters.
The Xs represent the directory number and must appear at the end of the
Example: Using the John Doe extension in the example
above, if you specify a mask of 408902XXXX, an external call from extension
6640 displays a caller ID number of 4089026640.
This setting applies only to the current device unless you
check the check box at right (Update Shared Device Settings) and click
Propagate Selected. The check box at
right displays only if other devices share this directory number.
Associate End Users at the bottom of the
window to associate a user to the line being configured. Use Find in
conjunction with the Search fields to locate the user, then check the box next
to the user’s name, then click Add Selected. The user’s
name and user ID should now appear in the
Users Associated With Line pane of the
Directory Number Configuration window.
Save. The user is now associated with Line
1 on the phone.
If your phone has a second line, configure Line 2.
Associate the user with the device:
Management > End User.
Use the search boxes and Find to locate the user you have
added (for example, doe for the last name).
Click on the user ID (that is, johndoe). The
End User Configuration window appears.
Use the Search fields and
Find to locate the device with which
you want to associate to the user. Select the device, then click
Save Selected/Changes. The user is
now associated with the device.
Go next to the Back to User Related
link in the upper-right corner of the screen.
If you are not already on the End User Configuration page,
User Management > End
User to perform some final configuration tasks. Use
the Search fields and Find to locate the user (for
example, John Doe), then click on the user ID to get to the End User Configuration window for the user.
End User configuration window, do the following:
In the Directory Number Associations pane of the screen, set the
primary extension from the drop-down list.
In the Mobility Information pane, check the Enable Mobility box.
In the Permissions Information pane, use the User Group buttons to
add this user to any user groups. For example, you may want to add the user to
a group that has been defined as a Standard CCM End User Group.
To view all configured user groups, choose
User Management > User