Installation and Configuration Guide for Cisco Unified Communications for RTX Release 8.6
Installing and Deploying Cisco Unified Communications for RTX
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Installing and Deploying Cisco Unified Communications for RTX

Table Of Contents

Installing and Deploying Cisco Unified Communications for RTX

Removing Applications Before Installation

Checking Compatibility of RTX with Cisco UC for RTX

Cisco UC for RTX Installation Package

Deploying Cisco UC for RTX

Upgrading Cisco UC for RTX

Upgrading Cisco UC for RTX Release 8.6 and Later

Upgrading Cisco UC for RTX Release 8.5 to Release 8.6 and Later

Information to Provide to Users After Installation


Installing and Deploying Cisco Unified Communications for RTX


Revised: February 18, 2013

Removing Applications Before Installation

Checking Compatibility of RTX with Cisco UC for RTX

Cisco UC for RTX Installation Package

Deploying Cisco UC for RTX

Upgrading Cisco UC for RTX

Information to Provide to Users After Installation

Removing Applications Before Installation

Before you install Cisco Unified Communications for RTX (Cisco UC for RTX), you must remove:

Cisco UC Integration for Microsoft Office Communicator

Cisco UC Integration for Microsoft Lync

Cisco UC Integration for Cisco WebEx Connect

Cisco Unified Personal Communicator

Cisco Unified Video Advantage

If these applications coexist with Cisco UC for RTX, various running errors may occur.

Checking Compatibility of RTX with Cisco UC for RTX

Cisco UC for RTX runs on a special version of RTX. If end users get an error about a mismatched software version, the software version of Cisco UC for RTX is not compatible with the installed RTX version.

Before you deploy Cisco UC for RTX, check if the software version of Cisco UC for RTX is compatible with the RTX version. See the release notes at the following URL:

http://www.cisco.com/en/US/products/ps11241/prod_release_notes_list.html

Cisco UC for RTX Installation Package

The Cisco UC for RTX application is provided in an rpi installation package.

Users with administrator privileges can run the rpi file on their own computers. The rpi file includes the prerequisite software for the application, Microsoft Visual C++ 2008 Redistributable Package (x86) (Version 9.0.30729 or later).

Deploying Cisco UC for RTX

Before you deploy Cisco UC for RTX rpi packages, make sure that you have finished the following tasks:

Configuring RTX Server

Removing Applications Before Installation

Checking Compatibility of RTX with Cisco UC for RTX

You use RTX Server Manager to deploy Cisco UC for RTX rpi packages. RTX Server Manager pushes the Cisco UC for RTX rpi package to the selected RTX users who signed in to the RTX.


Note If you deploy Cisco UC for RTX by putting the rpi package on a web server for users to download and install, make sure that you compress the rpi package, for example, as a zip file. Then you put the compressed file on the web server.


Procedure


Step 1 Copy the rpi package of Cisco UC for RTX into a local folder on the RTX server.


Note Do not change the file name of the rpi package.


Step 2 Write down the folder path of the package.

Step 3 Open RTX Server Manager.

Step 4 Expand System tool. Then select Automatic upgrade in the left navigation tool.

Step 5 Select Add files.

Step 6 Locate the rpi package of the Cisco UC for RTX.

Step 7 (Optional) Enter descriptions of the rpi package or installation instructions. Then select OK.

Step 8 Select the Upgrade alerts radio button to notify RTX client users of the Cisco UC for RTX installation.

Step 9 Select the All: All contacts radio button to make all the users of the RTX client as upgrade target.

Step 10 Select Save Settings.


Upgrading Cisco UC for RTX

Upgrading Cisco UC for RTX Release 8.6 and Later

You use RTX Server Manager to deploy upgrades for Cisco UC for RTX.

Delete the current version of Cisco UC for RTX on the RTX Server Manager. Then deploy Cisco UC for RTX using the procedure in the "Deploying Cisco UC for RTX" section.

Upgrading Cisco UC for RTX Release 8.5 to Release 8.6 and Later

Procedure


Step 1 Follow the procedures to configure Cisco UC for RTX features in the "How to Configure Cisco UC for RTX Features" section.

Step 2 Follow the procedure to deploy Cisco UC for RTX in the "Deploying Cisco UC for RTX" section.


Information to Provide to Users After Installation

When users complete the installation of Cisco UC for RTX, provide the information in the following table to your users:

Provide...
Explanation

Sign-in information.

Depending on whether or not the meeting service credentials are synchronized, users might need to perform the following steps to enter their credentials:

1. Select the menu button in the RTX title bar.

2. Select Cisco UC Settings > Accounts.

3. Enter credentials for the service after they sign in to Cisco UC for RTX.

For more information, see the "Account Credential Synchronization Registry Settings" section.

Instructions for using the application.

Provide users with information about how to access the online help. To access the online help, select the menu button in the RTX title bar. Then select Help > Help on Cisco UC.

You can also provide users with the Frequently Asked Questions: Cisco Unified Communications for RTX, which contains the same information as the online help.

http://www.cisco.com/en/US/products/ps11241/products_user_guide_list.html

Information about how to tune computers for maximum video performance.

The power settings of your computer, particularly a laptop, can affect the video capabilities of your system. The power settings allow users to reduce CPU speed and performance to save battery life. This can also reduce the video capabilities of a computer. For optimum video performance, set the power scheme to the maximum performance to ensure that the CPU speed is also operating at maximum performance.

1. Open the power options in your Control Panel.

2. Select the highest possible power plan or scheme.

Setting Your Graphics Hardware to Full Acceleration

1. Open the display tool in your Control Panel.

2. Set the hardware acceleration slider to full.

Note To support this setting, you may need to update the driver for your video adapter. For information about how to obtain an updated driver for your video adapter, contact the manufacturer of your video adapter or the manufacturer of your computer.

Internal company support for the application.

Provide your users with the names of people to contact for assistance if they encounter problems with the application.

Tip regarding the removal of a protective strip from the camera lens.

Some personal computers with built-in cameras are shipped with a protective plastic strip over the lens. To avoid issues with poor video quality, users must remove the plastic strip from the lens.