Cisco Unified Wireless IP Phone Guide 7920 for Cisco CallManger Express 3.2 and Later
Using Advanced Call Features
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Using Advanced Call Features

Table Of Contents

Using Advanced Call Features

Parking and Retrieving Parked Calls

Redirecting a Ringing Call to Your Phone By Using Call PickUp

Understanding Shared Lines

Using the Phone Book and Speed Dial Features

Using the Phone Book

Adding or Changing Entries in the Phone Book

Configuring Speed Dial Hot Keys

Using Voice Messaging and Call History Logs

Playing Voice Messages

Viewing and Placing Calls from the Call History Menu


Using Advanced Call Features


Advanced call handling tasks require access to special features. Your system administrator might configure these features for your phone depending on your call-handling needs and work environment.

Parking and Retrieving Parked Calls

You can use the Call Park feature to store a connected call in the Cisco Unified CallManager system, then you or a co-worker can retrieve the parked call from another phone in a conference room or in a co-worker's office.

If you want to...
Then...
Store an active call by using Call Park

During a call, press or to switch to Park and press the softkey.

The system stores the call and displays the call park number.

Note the call park number that you must use to retrieve the parked call.

Retrieve a parked call

If your phone receives a call park notification:

Press the PickUp soft key followed by the asterisk (*).

Press the PickUp soft key followed by the call part slot number.



TipIf the screen does not display a call park number, then the Call Park feature is not available for your phone.

You have a limited amount of time to retrieve the parked call before it reverts to ringing at its original destination. See your system administrator for this time limit.


Redirecting a Ringing Call to Your Phone By Using Call PickUp

Call PickUp allows you to redirect a call that is ringing on a co-worker's phone to your own phone so you can answer it. Your system administrator can set up a Call Pickup group for extensions that share call handling responsibilities.

When you want to answer calls to phones that do not belong to your Call Pickup group, you need to have the call group pickup code. Your system administrator defines Call Pickup groups and group pickup codes.

If you want to...
Then...
Answer a call that is ringing on another phone within your Call Pickup group

Choose any available line on your phone and press or to switch to PickUp and press the softkey.

Press the asterisk (*) to transfer control of the call to your phone.

Answer a call that is ringing on an extension outside your Pickup group

Choose any available line on your phone and press or to switch to GPickup.

Dial the pickup group number where the phone is ringing to transfer control of the call to your phone.


Note Obtain the call group pickup code from the system administrator.




Tip If several calls come in when you activate Pickup or Group Pickup, the first unanswered call rings at your phone.


Understanding Shared Lines

Your system administrator might give you a "shared" line. Shared line features do not apply to standard, unshared lines. Typically, a shared line has two main uses:

One person applies a shared line to multiple phones—For example, your shared line, 23456, applies to your wireless IP phone and to your office desktop phone. An incoming call to 23456 rings on your desk and on your wireless IP phone, and you can use either phone to answer the call.

Multiple people share a line—For example, you are a manager who shares a line and extension number with your assistant. An incoming call to the extension rings on both of the phones.

If you want to...
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Move a call to another shared line

Place the shared-line call on hold. Press Resume on another phone with the shared line.


Using the Phone Book and Speed Dial Features

The Directory menu provides access to these features:

Personal Phone Book

Speed Dial

Corporate Directory

To help you set up and use these features, this chapter includes the following sections:

Using the Phone Book

Configuring Speed Dial Hot Keys

Your Cisco Unified Wireless IP Phone 7920 comes with a local phone book feature. Use the Phone Book option to view phone book entries, to add or edit phone book entries, and to set up speed-dial numbers. You can access entries in your phone book by pressing the PhBook softkey.

Using the Phone Book

If you want to...
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Browse the phone book to see a list of entries

Press PhBook. The phone displays entry names.

If there are no phone book entries, "Empty" displays.

View an entry in the Phone Book

Scroll to the desired phone book entry and press Detail. The phone book entry item displays the name with the list of associated phone numbers.

Dial a number from the Phone Book

Press PhBook and scroll to an entry.

Press to dial the number. The phone dials the first number in the phone book entry.

Dial a specific number from the Phone Book

Press PhBook and scroll to an entry. Press Detail and scroll to the desired phone number.

Press to dial the number.

Edit an existing phone book entry

Press PhBook and scroll to an entry. Press Detail and scroll to the item in the entry to edit. See Figure 7.

Press Edit and follow the instructions in the Entering and Editing Text, page 21.

When you have edited the entry, press OK, then press Save.


Adding or Changing Entries in the Phone Book

You can add a new phone book entry or change an existing entry by using the Directory menu. You must enter the phone number for each phone book entry exactly as you would dial the number. You can add the information as shown in Figure 7.

Figure 7 Phone Book Entry

1

Contact person's name

2

Office phone number entry

3

Home phone number entry

4

Cellular phone number entry

5

E-mail address entry


If you want to...
Then...
Browse the phone book entries

Press Menu and select Directory > Phone Book then select Names to see the entries.

View the information in a phone book entry

Scroll to a phone book entry and press Detail.

Add a new phone book entry

Choose Menu > Directory > Phone Book > Add. The screen displays as shown in Figure 7.

Scroll to the entry item and press Select. Enter the name or phone number by following instructions in the Entering and Editing Text, page 21.

When you have finished the entry, press OK, then press Save.

Press Back to return to the Directory menu.

Edit an existing phone book entry

Choose Menu > Directory >Phone Book > Names, then scroll to an entry. Press Detail and scroll to the item to edit, such as Home number.

Edit the item by following instructions in Entering and Editing Text, page 21.

When you have finished, press OK, then press Save.

Press Back to return to the Directory menu.

Erase a phone book entry

Choose Menu > Directory > Phone Book > Names, then scroll to an entry. Press or to switch to Erase.

Press Erase and press OK to confirm that you want to erase the phone record.

Press to switch to Back then press the softkey to return to the Directory menu.



TipWhen adding external phone numbers, enter your external access number, such as 9, and the entire telephone number, including 1 and the area code.

To use the corporate directory, see the "Using the Phone Book and Speed Dial Features" section.


Configuring Speed Dial Hot Keys

On the Cisco Unified Wireless IP Phone 7920 keypad, the numeric keys (2-9) are hot keys that access speed-dial numbers.You can assign phone numbers to eight Speed Dial hot keys. The number 1 key is reserved for accessing the voice messaging system.

If you want to...
Then...
Access the Speed Dial menu

Press Menu and select Directory > Phone Book. Scroll to and select Speed Dial. The Speed Dial hot keys display as shown in Figure 8.

Check marks appear when the Speed Dial number hot keys already have assigned phone numbers.

View the phone number assigned to the Speed Dial hot key

Scroll to the Speed Dial number hot key and press Detail. See Figure 8.


Figure 8 Speed Dial Menu

If you want to...
Then...
Assign a phone number to a Speed Dial hot key.

Scroll to an available Speed Dial number hot key and press Detail.

Press Edit to enter the information. See the Entering and Editing Text, page 21. Press OK to save the speed-dial number, then Back to exit the menu.

Change the phone number on a Speed Dial hot key

Scroll to a configured Speed Dial number and press Detail.

Press Edit to change or clear an existing phone number. To confirm the change, press OK, then Back to exit the menu.

Speed dial a phone number using a Speed Dial hot key

Press and hold (2-9) for the Speed Dial number that you want to use. The phone displays and dials the number stored for that hot key.

See the "Using the Phone Book and Speed Dial Features" section.

Add or change Speed Dial numbers on your screen

Log in to your IP Phone User Options web page and choose your Cisco Unified 7920 device. Choose Add/Update Your Speed Dials... from the main menu.

You can set up or change speed-dial numbers by entering the phone number and name on this web page.

Refer to Customizing Your Cisco Unified IP Phone on the Web for more information.



TipYour screen displays the first few names for speed-dial numbers set up on the User Options web page.To make a call from your speed dial list, scroll to the name and press .

You must enter the external phone number exactly as you would dial it, including an access code, such as 9, and the area code, if required.

To make a call using Speed Dial, see the "Using the Phone Book and Speed Dial Features" section.


Using Voice Messaging and Call History Logs

The Cisco Unified Wireless IP Phone 7920 main menu provides access to the voice messaging service and to call history logs.

Playing Voice Messages

When the phone displays, "You have voice mail," you can access your messages by using the Messages menu or the shortcut key.

If you want to...
Then...
Set up and personalize your voice message service

Press Menu, then press to select Messages. Select Voice Mail Box and follow the voice instructions. Your system administrator will provide a default password for your voice messaging service.

Access and play your voice messages

Press Menu, then press to select Messages. Select Voice Mail Box. Enter your password and follow the voice instructions to listen to your messages.

Access your voice messages using the shortcut key.

While in standby mode, press and release , for immediate access. Enter your voice messaging password and follow the voice instructions to listen to your messages.



TipFor accurate and detailed information about using your voice message service, refer to the documentation for your voice messaging system.

For security reasons, you should change your default password as soon as possible.


Viewing and Placing Calls from the Call History Menu

You can view a list of missed calls, received calls, and placed calls in the Call History logs. You can dial a number directly from one of the lists.

If you want to...
Then...
View a call that you missed, received, or placed

Press Menu, then press or to select Call History. Scroll to and select Missed Calls, Received Calls, or Placed Calls.

Scroll to the appropriate number, then press Detail to see information about the call.

Dial a number from the Missed Calls, Received Calls, or Placed Calls list

Scroll to the number that you want to dial and press Detail. If you need to edit the number in the log (to add or to remove a prefix), press EditDial followed by or to reposition the cursor or erase digits. Use the keypad to enter digits.

Press to dial the number.

Erase the Call History

Press Menu > Call History. Scroll to and select Erase Call History.

Press OK to erase the entire call history. Or press Cancel to return to the Call History menu.

After pressing OK, all call history logs are empty.