Cisco Unified Wireless IP Phone Guide 7920 for Cisco CallManger Express 3.2 and Later
Overview of the Cisco Wireless IP Phone 7920
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Overview of the Cisco Unified Wireless IP Phone 7920

Table Of Contents

Overview of the Cisco Unified Wireless IP Phone 7920

Powering the Phone On and Off

Main Screen and Display Indicators

Shortcut Keys for Phone Functions

Document Conventions

Using the Phone Menus

Setting Passwords

Setting the LEAP Username and Password

Entering and Editing Text

Entering Symbols into Text


Overview of the Cisco Unified Wireless IP Phone 7920

The Cisco Unified Wireless IP Phone 7920 provides the following features:

Wireless access to your corporate phone extension and phone services

Multiline appearances

Up to eight speed dial hot keys

Caller ID for incoming calls

Call handling features such as forward, transfer, hold, call park, conference, call pickup, and group pickup

Softkey access to menus and your personal phone book

Choice of profiles for personal use

The Cisco Unified Wireless IP Phone 7920 is depicted in Figure 4. The callout table describes the functions of the keys.

Figure 4 Cisco Unified Wireless IP Phone 7920


Left and right softkeys—Activates the item in the label above the softkey.


Answer/Send key—Answers a call or dials a number.


Number keys (0-9)—Use these to enter numbers and characters.

Number keys (2-9)—Use these to activate Speed Dial hot keys.


Asterisk (*) key—Toggles between ring and vibrate mode.

Toggles between upper and lower case. See the "Entering and Editing Text" section.


Arrow key—Moves from one function to another. This guide uses these directional arrows , , , or .


Power/End key—Turns the phone on or off, silences a ringing call, or ends a connected call. See the Answering and Ending Calls, page 24.


Pound (#) key—Toggles between locking and unlocking the key pad.

Allows you to access special characters when you are entering text.

Powering the Phone On and Off

To turn the phone on, press and hold the  key until the phone powers on. The phone connects to a wireless access point and begins authentication. In a Cisco Light Extensible Authentication Protocol (LEAP) environment, you might have to set the LEAP password. See the "Setting Passwords" section.

After completing authentication, the phone displays the main screen, as shown in Figure 5. The phone is in standby mode and is ready to place or receive calls. The signal icon in the upper right corner shows the strength of the signal between the wireless access point and your phone. Your phone must have an adequate signal before you can place or receive calls. The icon displays six vertical bars for a strong signal. If the icon displays fewer than three bars, the signal is weak.

Tip When the phone receives a weak signal, the phone displays this warning message, "Weak signal detected" and sends a warning tone or vibration as specified in your active profile. See the Configuring User Profiles, page 37 for more information.

Main Screen and Display Indicators

Figure 5 shows the icons displayed in the Main screen, which is the screen that you see after you turn on the Cisco Unified 7920 Wireless IP Phone.

Figure 5 Main Screen/Standby Mode


Battery icon—Shows level of charge in battery


Vibration icon—Indicates vibration mode


Key lock icon—Indicates keypad is locked


Signal icon—Shows degree of signal strength


Extension numbers—Identify each phone line


Right softkey label—Displays the idle softkey (PhBook or Svcs) or a feature during a call


Left softkey label—Displays Menu or a feature option during a call


Welcome message—Shows modifiable message

Note The LEAP password screen appears when the phone is switched on in a LEAP and Prompt mode activated environment. Contact your administrator to obtain the LEAP password. Or see the "Setting the LEAP Password" section on page 88.

Shortcut Keys for Phone Functions

The phone keypad provides the following shortcuts to frequently used functions.

Shortcut Key

Locks or unlocks the phone keypad

Press and hold the key. The icon displays at the top of the Main screen.

Press and hold the key to toggle key lock off. The icon disappears.

Toggles between ringing and vibrating mode

Press and hold the key. The screen displays "Vibration On" and the icon appears at the top.

To switch back to the ring mode, press and hold the key. The screen displays "Vibration Off," and the icon disappears.

The default setting is "ring mode."

Accesses voice messaging

Press and release the key. The phone connects to your voice messaging system.

Accesses the speaker volume adjustment

During a call, press the arrow on the navigation key to access the volume adjustment screen. Increase the volume by pressing or decrease the volume by pressing on the navigation key.


Activates the speed dial number

Press and hold one of the numeric keys (2-9) for the speed dial number that you want to use.

Document Conventions

To simplify the instructions for using phone features and for changing phone settings, this guide uses the following conventions and terms.

Action Keys
Navigation Instructions in This Guide

Using or softkeys with labels

When you must press the softkey for a menu, feature, or action label, this guide states: Press (softkey label).

Example: Press PhBook

Using the or arrows

To move left or right between menu tabs or softkey labels, this guide states: Use or to switch to (item name).

Example: Use or to switch to the Directory

Using the or arrows

To move up or down between menu options or list items, this guide states: Scroll to (item name).

Example: Scroll to Speed Dial

Using the "Select" softkey

When you must press the "Select" softkey to use a menu option or item that you have highlighted, this guide states: Select (item name).

Example: Select Speed Dial

Using menus and options

To advance through several menu options, the guide states: Choose Menu > (menu option) > (menu option)

Example: Choose Menu > Directory > Phone Book > Speed Dial

Using the Phone Menus

The phone menus provide access to phone features and settings. When you press Menu, the name of the first menu displays on your phone screen with a set of overlapping tabs for the other phone menus.

To access a specific menu, press or until you see the desired menu name, such as Directory. Press Select (by using ). Use or to scroll between the menu options.

To choose a menu option, such as Speed Dial in the Directory menu, scroll to Speed Dial and press Select.

This table lists reference information for the phone menus.

Setting Passwords

When powering on your phone for the first time, you might need to set your LEAP username and password. Your system administrator can provide LEAP information.

You must access the Profiles menu, select Network Profile and navigate to the 802.11b Configuration options. Use the following steps to set your username and password.

Setting the LEAP Username and Password

1. Press Menu, then press or until you see the Profiles menu, and press Select.

2. Scroll to Network Profile and press Select.

3. Scroll to the current profile name (with check mark) and press Select.

4. Scroll to 802.11b Configuration and press Select.

5. Scroll to LEAP and press Select.

6. Scroll to Username or Password and press Select.

Note Consult your system administrator for the username format and password information for your system.

7. Press Edit and enter your username or password. For assistance, see the "Entering and Editing Text" section.

Note The LEAP password entry can be up to 32 characters.

8. Press OK to confirm the changes, then press Back several times to return to the main screen.

Entering and Editing Text

You can enter characters, numbers, and special characters for passwords and phone book entries. When you press a numeric key on the keypad, a text bubble shows all the characters that this key controls. Each press moves to another character choice.

If you want to...
Enter characters

Press the numeric key once to enter the first character. Press it twice to enter the second character or press it three times to enter the third character.

Enter numbers

Press the numeric key four times to enter the number.

Delete the last character

Press Clear once to delete the last character or number in the string.

Delete the entire string

Press and hold Clear to delete the entire text or number string.

Use upper case characters

Press to switch between uppercase and lowercase. or appears on the right corner of the screen to indicate the case.

Enter a space

Press or to enter a space between characters.

Enter special characters and symbols

Press . Doing so displays the symbol table, as shown in Figure 6. Use , , , or to select the desired symbol . Press Use to insert the symbol into your text.

Cancel editing mode

Press Back as needed to return to the menu option or main screen.

Entering Symbols into Text

Step 1 Press to display the Symbol table, as shown in Figure 6.

Figure 6 Symbol Table

a. Use , , , or to select the desired symbol.

b. Press to insert the symbol into your text.


See the Cisco Unified Wireless IP Phone 7920 Accessory Guide for information about phone accessories.