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Cisco Unified SIP Phone 3900 Series

Cisco Unified IP Phone Guide 3911 (SIP) User Guide for Cisco Unified Communications Manager Express 7.1

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User Guide

Table Of Contents

Cisco Unified IP Phone Guide 3911 (SIP)
Cisco Unified Communications Manager Express 4.3 and Later

Overview

Physical Layout

Connecting Your Phone

Adjusting the Handset Rest

Operating Your Phone

Place a Call, Basic

Place a Call Using the Handset

Dial on-hook (with dial tone)

Redial a Number

Place a Call When Another Call is Active

Dial From a Call Log

Answer a Call

Answer a Call, Speakerphone

End a Call

Hold and Resume

Mute

Switching Between Multiple Calls

Viewing Multiple Calls

Transferring Calls

Forwarding All Calls to Another Number

Making Conference Calls

Speed Dialing

Customizing the Phone

Using Call Logs

View your call logs

Accessing Voice Messages

Using a Handset and Speakerphone

Adjust the Volume Level for a Call

Park a Call

Phone Features and Functions List


User Guide

Cisco Unified IP Phone Guide 3911 (SIP)
Cisco Unified Communications Manager Express 4.3 and Later


1 Overview

This guide provides phone layout and feature descriptions for the Cisco Unified IP Phone 3911.

Physical Layout

The Cisco Unified IP phone 3911 is a single-line phone. Buttons near the handset provide direct access to several features.

 
Item
Description
1

Phone screen

Displays phone menus and call activity including caller ID (phone number), call duration, and call state.

2

Message waiting indicator

Indicates new voice message (steady red) or an incoming call (blinking).

3

Phone model

The Cisco Unified IP Phone model.

4

Cancel button

Cancels an action, exits a menu, or hangs up a call.

5

OK button

Displays menus, selects or confirms a menu option, answers a call, or resumes a call.

6

Navigation button

Allows you to scroll through menu items and highlight items. When the phone is on-hook, displays the call logs (Missed Calls, Received Calls, Placed Calls) and your Speed Dials.

7

Line buttons

Allows you to select a line for making a call or to answer a call on the line.

A fast blink indicates an incoming call.

A slow blink indicates a held call.

8

Volume button

Controls the handset, headset, speakerphone, and ringer volume.

9

Speaker button

Selects the speakerphone. When the speakerphone is on, the button is lit.

10

Mute button

Mutes the speakerphone and handset. If the button is lit, the speaker and handset are muted.

11

Keypad

Allows you to dial phone numbers, and enter numbers or letters.

12

Message button

Connects to your voice mail box. If the button is lit, you have a message waiting.

13

Hold button

Places the current call on hold, resumes a call that was held, and switches between an active call and a call on hold.

If the button is lit, you have a call on hold.

14

Transfer button

Transfers a call to another number.

15

Conference button

Starts a standard (ad hoc) conference call. If the button is lit, a conference call is taking place.

16

New Call/Redial button

Makes a new call or redials the last called number.

17

Handset

Phone handset.


Connecting Your Phone

This section shows and explains the connectors on your Cisco IP phone.

1

Network port (10/100 SW)

2

Handset port

3

DC adapter port (DC48V)

4

AC-to-DC power supply

5

AC power cord


Adjusting the Handset Rest

When you connect your phone, you can adjust the handset rest so that the receiver does not slip out of the cradle. Use the following method to adjust the handset:

1. Set the handset aside and pull the square plastic tab from the handset rest.

2. Rotate the tab 180 degrees.

3. Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.

2 Operating Your Phone

This section describes how to operate your Cisco Unified IP phone. Because of differences in phone and site configuration, not all features and procedures described here might apply to your phone. Consult your system administrator for more information.


Note In the following procedures, you might require to enter information using the keypad. Press the backspace (<<) soft key to erase digits that you enter incorrectly.


Place a Call, Basic

1. Select a phone line

2. Press . or .

3. Dial the number.

Place a Call Using the Handset

1. Pick up the handset or press , then dial the number.

Dial on-hook (with dial tone)

1. Press . or , then dial the number.

2. Use the speakerphone (if already activated) or pick up the handset.

Redial a Number

Press .

Place a Call When Another Call is Active

Press and dial the number. The other call is placed on hold.

Dial From a Call Log

1. Do one of the following:

Press the Navigation button and choose Missed Calls, Received Calls, or Placed Calls.

Press and choose Directories > Missed Calls, Received Calls, or Placed Calls.

2. Select a number, then select Dial.

Answer a Call

You can answer a call by simply selecting the line with the incoming call and lifting the handset

Answer a Call, Speakerphone

1. Press the line button, if not already selected.

2. Press .

End a Call

To end a call:

Hang Up Using the Handset

Return the handset to its cradle.

Hang Up Using the Speakerphone

Press .

Hang Up One Call, and Preserve Another Call on the Same Line

Press . If necessary, remove the call from hold first by pressing .

Hold and Resume

Only one call can be active at any time; all other connected calls must be placed on hold

Put a Call on Hold

1. Make sure the call you want to put on hold is highlighted.

2. Press .

Remove a Call from Hold

1. Make sure the appropriate call is highlighted.

2. Press .

Engaging the Hold feature typically generates music or a beeping.

A held call is indicated by the call-on-hold icon: .

The line button with a held call blinks slowly.

Mute

With Mute enabled, you can hear other parties on a call and they cannot hear you. You can use Mute in conjunction with the handset or speakerphone.

Toggle Mute On or Off

Press .

Switching Between Multiple Calls

You can switch between multiple calls on your phone.

Switch Between Connected Calls on One Line

1. Make sure the call that you want to switch to is highlighted.

2. Press . Any active call is placed on hold and the selected call is resumed.

Switch Between Connected Calls on Different Lines

1. Select the other line. Any active call is placed on hold.

2. Make sure the call that you want to switch to is highlighted and press .

Switch From a Connected Call to Answer a Ringing Call on the Same Line

Press or the line button.

Switch From a Connected Call to Answer a Ringing Call on the Other Line

1. Press the line button with the incoming call.

2. Press .

Viewing Multiple Calls

Understanding how multiple calls are displayed on your phone can help you organize your call-handling efforts.

Your phone displays calls as follows for the highlighted line:

Calls with the longest duration display at the top of the list.

Calls of a similar type are grouped together. For example, calls that you have taken are grouped near the top, and calls on hold are grouped last.

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

Transfer a Call Without Talking to the Transfer Recipient

1. From an active call, press .

2. Enter the target number.

3. Press again to complete the transfer, or press to cancel.


Note If the transfer is canceled, press to resume the call.


Talk to the Transfer Recipient Before Transferring a Call (Consultative Transfer)

1. From an active call, press .

2. Enter the target number. Wait for the transfer recipient to answer.

3. Press again to complete the transfer, or press to cancel.


Note If the transfer is canceled, press to resume the call.


Transfer Two Current Calls to Each Other (direct transfer) Without Staying On the Line

1. Scroll to highlight any call on the line.

2. Press Select.

3. Repeat this process for the second call.

4. With one of the selected calls highlighted, press DirTrfr. (To display DirTrfr, you might need to press more.) The two calls connect to each other and drop you from the call.

If you want to stay on the line with the callers, use Join instead.

If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press and then hang up.

You cannot transfer a call on hold. Press again to remove the call from hold before transferring it.

Forwarding All Calls to Another Number

You can use Call Forward All to redirect incoming calls from your phone to another number.

Set up call forwarding on your line

1. Press and choose Settings > User Preferences > CFwdALL.

2. Enter the call forward target number.

Cancel call forwarding on your line

Press and choose Settings > User Preferences > CFwdALL.

Verify that call forwarding is enabled on your line

On the phone screen, look for:

Call forwarding icon

Call forward target number next to the call forwarding icon

Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.

You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company.

Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call rings as usual.

Your system administrator can change call forwarding conditions for your phone line.

Making Conference Calls

With your Cisco Unified IP phone you can join three people into one telephone conversation to create a conference call.

Create a Conference by Adding a Participant

1. From a connected call, press .

2. Enter the participant's phone number.

3. Wait for the call to connect.

4. Press again to add the participant to your call.

Create a Conference by Joining Two or More Existing Calls

1. Make sure that you have two or more calls on a single line.

2. Highlight a call that you want to add to the conference.

3. Press Select. The selected call displays this icon .

4. Repeat this process for each call that you want to add.

5. From one of the selected calls, press Join. (You might need to press the more soft key to see Join.)


Note The active call is automatically selected.


Participate in a Conference

Answer the phone when it rings.

End Your Participation in a Conference

Hang up. If you leave a conference after creating it, the conference ends.

Speed Dialing

Speed dialing allows you to select a phone screen item to place a call.

Set up Speed Dials

1. Press and choose Directories > Speed Dials.

2. Select an empty speed dial (shown as None).

3. Choose Edit and enter a speed dial number.

4. Enter a name for the speed dial.

Use Speed Dials

To place a call, press the Navigation button and choose Speed Dials.

If you make a mistake entering a number or name, press to erase digits or letters.

When you are entering numbers and letters, press # to switch from numbers to letters, and from uppercase letters to lowercase letters.

Customizing the Phone

You can adjust the ringer volume for your phone and customize the contrast on your phone screen.

Adjust the Volume Level for the Phone Ringer

Press the Volume button while the handset is in the cradle. The new ringer volume is saved automatically.

Change the Contrast on the Phone Screen

1. Press and choose Settings > User Preferences > Contrast.

2. Press the Navigation button to set the contrast.

Using Call Logs

Your phone maintains logs of your missed, placed, and received calls.

View Your Call Logs

Press , and choose Directories > Missed Calls, Placed Calls, or Received Calls.

Erase a Call from the Call Log

1. Press , and choose Directories > Missed Calls, Placed Calls, or Received Calls.

2. Select a call record, then select Delete.

Dial from a Call Log (While not on Another Call)

1. Press and choose Directories > Missed Calls, Placed Calls, or Received Calls.

2. Select a call record from the log, press , and choose Dial.

Dial from a call log (While Connected to Another Call)

1. Press and choose Directories > Missed Calls, Placed Calls, or Received Calls.

2. Select a call record from the log.

3. Press . The other call is placed on hold.

Using Call Logs

Your phone maintains logs of your missed, placed, and received calls.

View your call logs

Press , and choose Directories > Missed Calls, Placed Calls, or Received Calls.

Erase a Call from the Call Log

1. Press , and choose Directories > Missed Calls, Placed Calls, or Received Calls.

2. Select a call record, then select Delete.

Dial from a Call Log (While not on Another Call)

1. Press and choose Directories > Missed Calls, Placed Calls, or Received Calls.

2. Select a call record from the log, press , and choose Dial.

Dial from a Call Log (While Connected to Another Call)

1. Press and choose Directories > Missed Calls, Placed Calls, or Received Calls.

2. Select a call record from the log.

3. Press . The other call is placed on hold.

Accessing Voice Messages

To access voice messages, select the line and press .


Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, see the documentation for your voice message service.


Set up and Personalize Your Voice Message Service

For each line, press and follow the voice instructions.

Check for New Voice Message

Look for:

A steady red light on your message waiting indicator (above your phone screen).

A steady green light on the Messages () button.

A message waiting icon on your phone screen for the line selected.

Listen to Your Voice Messages or Access the Voice Messages Menu

Press , and follow the voice instructions.

If there is a message on the active line, pressing connects you to your voice mailbox on this line. If there are no messages on the active line and you have a message on the other (inactive) line, pressing connects you to the voice mailbox on the inactive line. If there are no messages on either line, pressing connects you to the voice mailbox of the active line.

The Messages button lights if there is a message on either line and only the line with a message displays the message waiting icon . You have access only to the voice mailbox of the line with a message.

Using a Handset and Speakerphone

You can use your phone with a handset or speakerphone.

Use the Speakerphone

Press to toggle speakerphone mode on or off.

Switch to the speakerphone (from the handset) during a call.

Press , then hang up the handset.

Switch to the Handset (from a Speakerphone) During a Call

Lift the handset without pushing any buttons.

Adjust the Volume Level for a Call

Press the up or down Volume button during a call or after a dial tone.

This action adjusts the volume for the handset or speakerphone, depending on which device is in use.

Park a Call

Call park allows a user to place a call on hold at a designated parking slot from which the call can be retrieved by anyone on the system.


Note Contact your system administrator for your call park slot number.


To park a call:

Press and choose Park.

The Cisco Unified Communications Manager Express system automatically selects an available call park slot and displays the number on the Cisco Unified IP phone screen.

To retrieve a parked call:

Dial the park slot extension.

To park a call to a directed call park slot:

Press followed by the call park slot number provided by your system administrator.

To retrieve a call parked at a directed call park slot:

Dial the retrieval park-slot extension.

3 Phone Features and Functions List

The following is an alphabetical list of features and functions for your IP phone.

Adjust the Volume Level for a Call

Answer a Call

Answer a Call, Speakerphone

Accessing Voice Messages

Customizing the Phone

Dial From a Call Log

Dial on-hook (with dial tone)

End a Call

Forwarding All Calls to Another Number

Hold and Resume

Making Conference Calls

Mute

Park a Call

Place a Call Using the Handset

Place a Call, Basic, page 5

Place a Call When Another Call is Active

Redial a Number

Speed Dialing

Switching Between Multiple Calls

Transferring Calls

Using a Handset and Speakerphone

Using Call Logs

Viewing Multiple Calls

View your call logs