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This section describes how to operate your Cisco IP Phone and includes information on phone features.
Note |
Because there are differences in phone and site configurations, not all features described here might apply to your phone. Consult your system administrator for more information. |
Auto Answer prompts your phone to automatically answer incoming calls after one ring.
Your system administrator sets up Auto Answer to work with your speakerphone.
Auto Answer prompts your phone to automatically answer incoming calls after one ring.
Keep the handset in the cradle to auto answer with your speaker phone. Otherwise, calls ring normally and you must manually answer them. Your system administrator sets up Auto Answer to work either with your speakerphone.
Call Forward All allows you to forward calls on your phone to another number. You can set up Call Forward All directly on your phone. To access Call Forward All remotely, go to your User Options web pages.
There are two types of call forwarding features that your system administrator might set up on your phone:
Your system administrator can set up other call forward options that:
Call Pickup allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone.
You might use Call Pickup if you share call-handling tasks with co-workers.
There are two ways you can pick up a call:
Your system administrator sets up the call pickup group you are in and the call pickup buttons depending on your call-handling needs and work environment.
To access Call Pickup:
Step 1 | Press the center button of the Navigation Pad button. |
Step 2 | Navigate for the “PickUp” and “GPickUp” options. |
Conference allows you to talk simultaneously with multiple parties. When you are talking on a call, use Conference to dial another party and add them to the call. You can remove individual participants from the conference if your phone supports the feature. Use hookflash to set up a conference call.
Step 1 |
To put a call on hold, press the Hold button . The line button flashes green. |
Step 2 | To resume the call, press the flashing green line button. |
Call Waiting provides cues to notify you that a new call is ringing on your phone when you are talking on another call, including a call waiting tone (single beep) and an amber flashing line button.
Note |
Unanswered calls are routed to your voicemail system (if available). |
Your phone automatically puts the original call on hold and connects the ringing call. |
Step 1 | To turn the Mute on, press the Mute button . |
Step 2 | To turn the Mute off, press the Mute button the second time. |
Use one of the following methods to place a call:
To redial the most recently dialed number:
Press the Redial button .
To place the call, get a dial tone on the line, then press the Redial button.
Shared lines allow you to use one phone number for multiple phones.
You might have a shared line if you have multiple phones and want one phone number, share call-handling tasks with co-workers, or handle calls on behalf of a manager.
For example, if you share a line with a co-worker:
Transfer allows you to redirect a connected call from your phone to another number.
Step 1 | Press Transfer button to put the first call on hold and initiate a new call. |
Step 2 | Press the Transfer button the second time to finish the transfer. |
Voice messages are stored on your voicemail system. Your company determines the voicemail system your phone uses.
Step 1 | Dial the voicemail access number (provided by your system administrator). |
Step 2 | Follow the voice prompts. |
Note |
You can configure the visual message waiting lamp using your User Options web pages. |
Look for a solid red light on your handset.
Listen for a stutter tone when you lift the handset.