To enable all standard feature access codes (FACs) or to create and
enable individual custom FACs, use the
fac
command in telephony-service
configuration mode. To disable FACs, use the
no
form of this command.
fac
{
standard
|
custom
{
alias
alias-tag
| feature
}
}
fac
refer
no
fac
{
{standard | custom
{alias
alias-tag
| feature
}
Syntax Description
standard
|
All predefined standard FACs are enabled.
|
custom
|
User-defined FAC for selecting a particular feature or
function from the predefined set of features is enabled.
|
alias
|
Alternative FAC for dialing an existing FAC or existing FAC
plus extra digits without removing the existing FAC is enabled.
|
alias-tag
|
Unique number that identifies this alias during
configuration tasks. Range: 0 to 9.
|
custom-fac
|
User-defined code to dial using the keypad on an IP or
analog phone. Code can be up to 256 characters and can contain numbers 0 to 9
and * and #.
Note
| ## is not supported for FACs on SIP phones.
|
|
to
|
Maps custom FAC being configured to specified target.
|
existing-fac
|
Already configured custom FAC that is automatically dialed
when the phone user dials the custom FAC being configured.
|
extra-digits
|
(Optional) Additional digits that are automatically dialed
when the phone user dials the custom FAC being configured. Valid entries are:
-
target
extension
—Telephone or extension
number in Cisco Unified CME to which the incoming calls are forwarded. Used
with the Call Forward feature.
-
group
number
—Pickup group number, for a
group other than the local group number. Used with the Pickup Group feature.
-
pickup
extension
—Telephone or extension
number in Cisco Unified CME to be picked up when ringing. To be used with the
Pickup Direct feature.
-
park-slot
number
—Number on which calls are to be
temporarily parked. Use with the Call Park feature. Target park slot must be
already configured in Cisco Unified CME.
-
pilot
number
—Telephone or extension number
configured as a the pilot number for an ephone hunt group to be joined. Hunt
group to be joined must allow dynamic membership.
|
feature
|
Predefined alphabetic string that identifies a particular
feature or function. Valid entries are:
-
callfwd
all
—Directs system to forward all
incoming calls for this telephone or extension number.
-
callfwd
cancel
—Directs system to cancel the
call-forward-all selection.
-
ccw
—Disables the Call Waiting
feature.
-
dnd
—Enables Do Not Disturb
(DND) feature on SCCP phones. Not supported for SIP phones.
-
dpark-retrieval
—Enables
Directed Call Park Retrieval feature. Applies to both SIP and SCCP phones.
-
ephone-hunt
cancel
—Leaves an ephone hunt group
that is configured to allow dynamic membership.
-
ephone-hunt
hlog
—Activates or deactivates hunt
group logout functionality, changing the status of the an ephone-dn for a hunt
group agent from ready to not-ready or from not-ready to ready.
-
ephone-hunt
hlog-phone
—Activates or deactivates
phone-level hunt group logout functionality, changing the status of all the
extensions on a hunt group member phone from ready to not-ready or from
not-ready to ready.
-
ephone-hunt
join
—Joins an ephone hunt group that
is configured to allow dynamic membership. If multiple hunt groups have been
created that allow dynamic membership, the hunt group to be joined is
identified by its pilot number.
-
park
—Enables Call Park feature.
-
pickup
direct
—Picks up a ringing call at any
extension. Applies to both SIP and SCCP phones.
-
pickup
group
—Picks up a ringing call in a
different pickup group than yours. Applies to both SIP and SCCP phones.
-
pickup
local
—Picks up a ringing call in your
pickup group. Applies to both SIP and SCCP phones.
-
redial
—Redials the last number
called.
-
trnsfvm
—Activates the Transfer
to Voice-Mail feature.
-
voicemail
—Dials the voice-mail
number.
|
Command Default
FACs are disabled on IP phones.
Command Modes
Telephony-service configuration (config-telephony)
Command History
Cisco IOS Release
|
Cisco Product
|
Modification
|
12.4(4)XC
|
Cisco Unified CME 4.0
|
This command was introduced.
|
12.4(9)T
|
Cisco Unified CME 4.0
|
This command was integrated into Cisco IOS Release
12.4(9)T.
|
12.4(15)XZ
|
Cisco Unified CME 4.3
|
Standard FAC and
trnsfvm
keyword for a custom FAC
were added for transfer to voice mail.
|
12.4(20)T
|
Cisco Unified CME 7.0
|
This command was integrated into Cisco IOS Release
12.4(20)T.
|
12.4(22)YB
|
Cisco Unified CME 7.1
|
The
dpark-retrieval
keyword was added
and support for SIP phones was added for the
park
direct
,
park
group
, and
park
local
keywords.
|
12.4(24)T
|
Cisco Unified CME 7.1
|
This command was integrated into Cisco IOS Release
12.4(24)T.
|
15.0(1)XA
|
Cisco Unified CME 8.0
|
This command was modified. The
ccw
keyword was added for a custom
FAC.
|
15.1(1)T
|
Cisco Unified CME 8.0
|
This command was integrated into Cisco IOS Release
15.1(1)T.
|
Usage Guidelines
Use this command to enable all predefined standard FACs or to create
one or more custom FACs.
FACs enable phone users to use the keypad on an analog or IP phone
registered in Cisco Unified CME to select or activate/deactivate a particular
feature or function from a predefined set of features. For example, a phone
user might press **1, then press 2345 to forward all incoming calls to
extension 2345.
Standard FACs and custom FACs are mutually exclusive. You can enable
all standard FACs or create and enable one or more custom FACs.
Most FACs are valid only immediately after a phone user goes
off-hook. The only exception is the call-park FAC. The call-park FAC actually
invokes a call transfer to a park slot. To use the call-park FAC, a phone user
must have an active call and must press the Transfer soft key (IP phone) or
hookflash (analog phone) before dialing the call-park FAC. Dialing the FAC for
the Call Park feature does not use the Park soft key function.
Use the
fac
standard
command to enable all predefined
standard FACs for all SCCP phones registered in Cisco Unified CME.
Use the
fac
custom
command to create an
individual custom FAC for selecting a particular feature or function from the
predefined feature set.
Use the
fac
custom
command with the
alias
keyword to create an alternative
(custom) FAC for dialing an existing FAC, or existing FAC plus extra digits
without removing the existing FAC. For example, an alias can be created to
allow the phone user to press **1 to forward all incoming calls to a particular
extension
without requiring the phone user to dial the target extension
number.
To disable all custom FACs, use the
fac
standard
command, which enables all standard
FACs. To disable all standard FACs or to disable an individual custom FAC, use
the
no
form of the
fac
command.
Use the
show
telephony-service
fac
command to display a list of FACs that are
configured on the Cisco Unified CME router.
Examples
The following example shows how to enable standard FACs for all
phones:
Router(config)# telephony-service
Router(config-telephony)# fac standard
fac standard is set!
The following example shows the output from the
show
telephony-service
fac
command when standard FACs are enabled:
Router# show telephony-service fac
telephony-service fac standard
callfwd all **1
callfwd cancel **2
pickup local **3
pickup group **4
pickup direct **5
park **6
dnd **7
redial **8
voicemail **9
ephone-hunt join *3
ephone-hunt cancel #3
ephone-hunt hlog *4
ephone-hunt hlog-phone *5
trnsfvm *6
dpark-retrieval **10
cancel call waiting *1
The following example shows how the standard FAC for the Call Forward
All feature is changed to a custom FAC (#45). Then an alias is created to map a
second custom FAC to #45 plus an extension (1111). The second custom FAC (#44)
allows the phone user to press #44 to forward all calls all calls to extension
1111, without requiring the phone user to dial the extra digits that are the
extension number.
Router(config)# telephony-service
Router(config-telephony)# fac custom callfwd all #45
fac callfwd all code has been configured to #45
Router(config-telephony)# fac custom alias 0 #44 to #451111
fac alias0 code has been configurated to #44!
alias0 map code has been configurated to #451111!
The following example shows how to create three aliases for the Group
Pickup feature. The FAC for group pickup is **4. The three new custom FACs are
#1, #2, and #4 to pickup groups 121, 122, and 124, respectively. This allows a
phone user to press #1 to pick up calls in group 121, #2 to pick up calls in
group 122, and #4 to pick up calls in group 124.
Router(config)# telephony-service
Router(config-telephony)# fac custom pickup group **4
fac pickup group code has been configured to **4
Router(config-telephony)# fac custom alias 1 #1 to **4121
fac alias1 code has been configurated to #1!
alias1 map code has been configurated to **4121!
Router(config-telephony)# fac custom alias 2 #2 to **4122
fac alias2 code has been configurated to #2!
alias2 map code has been configurated to **4122!
Router(config-telephony)# fac custom alias 4 #4 to **4124
fac alias4 code has been configurated to #4!
alias4 map code has been configurated to **4124!
The following example shows the output from the
show
telephony-service
fac
command when custom FACs are configured:
Router# show telephony-service fac
telephony-service fac custom
callfwd all #45
alias 0 #44 to #451111
alias 1 #1 to **4121
alias 2 #2 to **4122
alias 4 #4 to **4124
Related Commands
Command
|
Description
|
show
telephony-service
fac
|
Displays list of FACs that are configured on Cisco Unified
CME.
|