Cisco Unified CME B-ACD and Tcl Call-Handling Applications
Index: Cisco Unified CME B-ACD and Tcl Call-Handling Applications
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Index

Table Of Contents

A - B - C - D - E - H - L - M - O - P - Q - R - S - T - U - V - W -

Index

A

AA (auto-attendant) 6

configuring 32

drop-through mode 15

multiple 15

pilot numbers 27

stopping the AA script 55

activity reports, B-ACD 21

alternate destination for calls, B-ACD 19

archive tar command 26

audio files

filenames 9

recording 9, 26

rules for filenames 26

audio files, B-ACD 8

describing menu choices 11

name change rules 10

audio files, DID Digit Translation Service 64

audio-prompt load command 44

audio prompts

downloading 25

recording 26

reloading 44

updating 43

B

B-ACD 5

alternate destination for calls 19

audio filenames 9

audio files 8

auto-attendant 6

call activity reports 21

call flow 6

call queues 17

collecting statistics 45

components 8

configuration examples 56

configuring 22

custom scripts 22

describing menu choices 11

dial-by-extension 14

downloading scripts and prompts 25

drop-through mode 15

ephone hunt groups 13

language codes 9

menu options 12

menu options and hunt groups 13

multiple auto-attendants 15

operator hunt groups 13

overview 6

pilot number 8

planning 22

reloading audio prompts 44

reloading scripts 44

statistics 45

statistics using TFTP 49

stopping active sessions 43

stopping the AA script 55

troubleshooting 55

updating script parameters and audio prompts 43

verifying status 42

voice mail, external 19

welcome prompt 8

C

call activity reports, BACD 21

call application session stop command 44

call application voice load command 44

call-queue maximum retry timer 19

call queues 17

configuring 32

Cisco Developer Support Program 22

collecting statistics 45

configuration examples

B-ACD 56

DID Digit Translation Service 69

custom scripts 22

D

debug voip application script command 55

default audio files 8

destination, alternate 19

developer support 22

dial-by-extension 14

B-ACD menu option 12

dial peers 27

removing application 55

DID (Direct Inward Dial) Digit Translation Service 63

audio prompt 64

configuration examples 69

configuring 64

overview 63

drop-through mode 15

B-ACD menu option 12

drop-through prompt 15

rules for name 10

E

en_bacd_allagentsbusy.au file 9

en_bacd_disconnect.au file 9

en_bacd_enter_dest.au file 9

en_bacd_invalidoption.au file 9

en_bacd_music_on_hold.au file 9

en_bacd_options_menu.au file 9, 11

en_bacd_welcome.au file 9

en_disconnect.au file 64

en_welcome_prompt.au file 11

ephone hunt groups 13

and B-ACD calls 17

B-ACD menu option 12

configuring 29

DND mode 17, 19

ephone-hunt statistics write-all command 55

H

hunt-group report every hours command 49

hunt-group report url command 49

hunt groups

configuring 29

DND mode 17, 19

L

language codes 9

and audio filenames 10

M

menu options, B-ACD 12

MOH (music on hold) 17

multiple auto-attendants 15

O

operator hunt groups 13

B-ACD menu option 12

P

param aa-hunt command 13, 34

param aa-pilot command 36

param call-retry-timer command 38

param co-did-max command 68

param co-did-min command 68

param dial-by-extension-option command 14, 37

param did-prefix command 67

param drop-through-option command 37

param drop-through-prompt command 38

param handoff-string command 36

param max-extension-length command 37

param max-time-call-retry command 39

param max-time-vm-retry command 39

param menu-timeout command 37

param number-of-hunt-grps command 34, 37

param queue-exit-extension command 38

param queue-exit-option command 38

param queue-len command 34

param queue-manager-debugs command 35, 55

param queue-overflow-extension command 38

param secondary-prefix command 68

param second-greeting-time command 38

param send-account true command 39

param service-name command 36

param store-did-max command 69

param store-did-min command 68

param voice-mail command 39

param welcome-prompt command 37

pilot numbers 27

prompts 8

describing menu choices 11

DID Digit Translation Service 64

downloading 25

reloading 44

rules for names 10

Q

queues 17

R

recording audio files 9

reloading scripts 44

reports, call activity (B-ACD) 21

S

scripts, custom 22

scripts, reloading 44

sessions, stopping 43

show call application sessions command 42

statistics, B-ACD 45

using show commands 46

using TFTP 49

writing out when collection interrupted 54

statistics collect command 45, 47

stopping B-ACD sessions 43

T

Tcl scripts

downloading 25

TFTP for B-ACD statistics 49

troubleshooting

B-ACD 55

U

updating script parameters and audio prompts 43

V

voice-mail, B-ACD 19

W

welcome prompt 8

rules for filename 10