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Release Notes for Cisco Business Edition 3000, Release 8.6.5

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Release Notes for Cisco Business Edition 3000, Release 8.6(5)

Table Of Contents

Release Notes for Cisco Business Edition 3000, Release 8.6(5)

Contents

Introduction

System Requirements

Supported Browsers

Related Documentation

Important Notes

Obtaining Files for Cisco Business Edition 3000 on www.cisco.com

Cisco Business Edition 3000 and USB Usage

Phone Firmware Upgrades

CD/DVD USB Drive Support for Cisco Business Edition 3000 8.6(5)

Caveats

Using Bug Toolkit

Resolved Caveats

Open Caveats

Telnet Limitation for Cisco Unified SIP Phone 3905

Call Pickup Feature Limitation

Documentation Updates

79xx IP Phone Registration issues in Cisco Business Edition 3000 (CSCty49187)

Help page "View PDF" option does not display (CSCua59622)

Index Page is not working in Cisco Business Edition 3000 Help page (CsCuf25178)

Obtaining Documentation and Submitting a Service Request


Release Notes for Cisco Business Edition 3000, Release 8.6(5)


Aug 05, 2013

Contents

This document contains information on the following topics:

Introduction

System Requirements

Supported Browsers

Related Documentation

Important Notes

Caveats

Obtaining Documentation and Submitting a Service Request

Introduction

The release notes are based on the 8.6.5 software version of the Cisco Business Edition 3000 for Release 8.6(5). The Cisco Business Edition 3000 is a Unified Communications and Collaboration solution targeted to small and mid-sized businesses that enables the partner with the following options:

Easy setup of deployments

Easy provisioning of users, phones, lines, and phone features

Easy monitoring and troubleshooting

Easy maintenance of your system (for example, simplified backups and restores)

The Cisco Business Edition 3000 software is preinstalled in the system. The deployment of the Cisco Business Edition 3000 server, phones, and the gateway across an IP network provides a distributed virtual-telephony network.

The Cisco Business Edition 3000 system is designed to support up to 300 users and 400 phones. Supplementary and enhanced services such as hold, transfer, forward, conference, multiple-line appearances, speed dials, last-number redial, and other features encompasses to the phones. Web-browser interfaces allow configuration of the system and also provide access to online help.

For complete information about Cisco Business Edition 3000, see the Administration Guide for Cisco Business Edition 3000 at the following URL:

http://www.cisco.com/en/US/products/ps11370/prod_maintenance_guides_list.html

System Requirements

The Software Compatibility Matrix for Cisco Business Edition 3000 provides minimum requirements for the products that work with the Cisco Business Edition 3000. You can obtain Software Compatibility Matrix for Cisco Business Edition 3000 at the following URL:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe3k/compat/3kcompmtx.html

Supported Browsers

The Cisco Business Edition 3000 is supported on the following browsers:

Internet Explorer 8 (using Standard mode)

Firefox 3.x, 4.x and 10.x

Safari 4.x and 5.x

In case, if you attempt to open the Cisco Business Edition 3000 on an unsupported browsers, the following error message is displayed in the browser window:

"The browser you are using is not supported by the Business Edition 3000 Administrative Interface. For a better user experience, connect using one of the supported browsers listed below.
* Internet Explorer 8 (using Standard mode)
* Firefox 3.x, 4.x and 10.x
* Safari 4.x and 5.x"


Note The use of Cisco Business Edition 3000 on an unsupported browser may result in inconsistent operation of the Administrative Intrerface.


Related Documentation

You can view the related documentation that supports 8.6(4) release of the Cisco Business Edition 3000 at the following URL: http://www.cisco.com/en/US/products/ps11370/tsd_products_support_series_home.html.

Refer the following documentation before you configure the Cisco Business Edition 3000 Release 8.6(5):

The Software Compatibility Matrix for Cisco Business Edition 3000 lists the minimum software requirements for the products that are supported with Cisco Business Edition 3000.

The Cisco Unified IP Phone 6900 Firmware Upgrade from 8.5 (x) to 9.2(1) provides guidelines and best practices on how to upgrade Cisco Unified IP Phones 6921, 6941, and 6961 from Firmware Version 8.5(x) SCCP Unsigned to Version 9.2(1) or current shipping version so they can successfully register on a Cisco Business Edition 3000 server.

The Administration Guide for Cisco Business Edition 3000 provides important information on how to configure and troubleshoot your system. This document is available in English, Chinese, Spanish, Russian, Portuguese, and French.

The Quick Start Guide for Cisco Business Edition 3000 provides procedural information for users who are operating the Cisco MCS 7890-C1. This document is available in English, Spanish, Russian, Portuguese, Chinese, and French.


Note You can obtain the preceding documents at the following URL:
http://www.cisco.com/en/US/products/ps11370/tsd_products_support_series_home.html.

The online help is displayed in English, Mandarin Chinese, Spanish, Russian, French, or Portuguese for the GUIs depending on the country-pack preference that you configure. The field descriptions are displayed for the settings in the GUIs. You can use the online help in conjunction with the Administration Guide for Cisco Business Edition 3000, which includes more information on the Cisco Business Edition 3000.


Important Notes

Refer the following important information before you configure Cisco Business Edition 3000.

Obtaining Files for Cisco Business Edition 3000 on www.cisco.com

Obtaining Files for Cisco Business Edition 3000 on www.cisco.com

Cisco Business Edition 3000 and USB Usage

Phone Firmware Upgrades

CD/DVD USB Drive Support for Cisco Business Edition 3000 8.6(5)

Obtaining Files for Cisco Business Edition 3000 on www.cisco.com

Table 1 lists where to obtain important files that are used with Cisco Business Edition 3000. For example, Table 1 lists the url to get the Cisco-provided .xls data configuration file, the Cisco-provided country packs, the upgrade files, the Cisco User Connect licenses, and other important files. Before you use these files, review the Administration Guide for Cisco Business Edition 3000.

Table 1 Where to Obtain Files for Cisco Business Edition 3000

Files
Description
Where to Find the Files

Related Documentation

Referenced to configure the system

See the "Related Documentation" section.

Cisco User Connect licensing site

Required to register Cisco User Connect licenses

Login to the URL http://www.cisco.com/go/licensing to register Cisco User Connect Licenses.

Cisco-provided .xls data configuration file—
cuba_install.zip (containing cuba_install.xls)

Required to enter configuration data for automatic setup

Go to the following URL to download the various files that you use with Cisco Business Edition 3000:

http://www.cisco.com/cisco/software/navigator.html?mdfid=283661240&flowid=26421

Network Configuration Signature file—
configure.xml

Required to set up a server to access the network

Upgrade files

Required to upgrade software, firmware, locale updates, and dial plan updates

Cisco-provided country packs

Required to install localized dial plans and locales (tones and language)

Cisco Diagnostics USB Signature file— diagnose.xml

Required to troubleshoot when you cannot access the GUIs

Answer file—
platformConfig.xml

Required to reimage the server (for troubleshooting only when your technical support team advises that you reimage the server)

All installation parameters are provided with this file and cannot be modified.

Default username: admin

Password: BE-3000


Cisco Business Edition 3000 and USB Usage

The Cisco Business Edition 3000 supports the usage of a USB key or a USB hard disk. The USB key or a USB hard disk can be used only if required file exists on the USB device. The PC desktop or SFTP server can also be used for many of the tasks instead of using a USB device. The usage of PC desktop or SFTP server is described in the Administration Guide for Cisco Business Edition 3000. For example, uploading of announcement file to a system can be performed using USB device, provided the required file is existing on the USB device.

Cisco does not provide support for the USB devices through the Cisco Technical Assistance Center (TAC). If you have issues with the USB hardware, contact the manufacturer of the USB device or the retailer where you purchased the device.

You can download the temporary Network Configuration Signature file (configure.xml) from http://www.cisco.com/cisco/software/navigator.html?mdfid=283661240&flowid=26421, edit the file with valid network information (such as IP address, subnet mask, and gateway configuration), and save the updated copy in the USB key.

Cisco recommends two USB keys: one for diagnostics and one for recovery (network configuration). The USB key that you use for recovery does not modify the existing network setting of the machine. When the network configuration USB key is inserted into the system, temporary network access is established, allowing you to access the Cisco Business Edition 3000 Administrative Interface. This temporary network access is automatically disabled if the machine is restarted.

When you modify the network configuration USB key; open the temporary IP address in your browser, log in to the Cisco Business Edition 3000 Administrative Interface and modify the network settings to reflect the changes that you made in the temporary network interface so that the modifications are permanent.

Table 2 lists the task to perform using the USB key with the Cisco Business Edition 3000.


Note Cisco recommends that you use two dedicated USB keys for network configuration (recovery) and diagnostics. You should copy the Network Configuration Signature file (configure.xml) to the network configuration USB key and the Diagnostics Signature file (diagnose.xml) to the Diagnostics USB key.


Table 2 USB Usage with Cisco Business Edition 3000 

Task
Important Considerations

Reimaging the server

Format the USB hard drive with FAT32.

NTFS is not supported.

Download the answer file (platformConfig.xml) from the Cisco-recommended site. Do not modify the answer file.

Updating the network parameters through the configure.xml file

Format the USB device with FAT32. Only the first partition is mounted.

NTFS is not supported.

Ensure that at least 60 MB of free space is available on the USB device. If the USB device has less than 60 MB of free space, the appropriate files cannot be copied to the USB device. If a monitor is connected to a server and an error occurs, an error message is displayed on the monitor.

Designate a single USB device for the configure.xml file. Do not copy the configure.xml file to a USB file that has other files on it.

Uploading a Cisco-provided country pack

Format the USB device with FAT32. Only the first partition is mounted.

NTFS is not supported.

Download the country pack from the Cisco-recommended site.

Uploading the Cisco-provided .xls data configuration file

Format the USB device with FAT32. Only the first partition is mounted.

NTFS is not supported.

Only .xls file extensions (files created by using Microsoft Office) are supported. Files that use the .xlsx extension are not supported.

Backing up and restoring your data

Format the USB device with FAT32. Only the first partition is mounted.

NTFS is not supported.

The size requirement to back up and restore your data is 1 TB.

Cisco recommends that you do not use the USB key to back up and restore your data because of the large size requirement.

Uploading an audio source file for Music On Hold (MOH)

Format the USB device with FAT32. Only the first partition is mounted.

NTFS is not supported.

MOH supports the following wave file encoding:

16-bit PCM (most any sample rate will work but Cisco recommends 8,000, 16,000, 32,000, 48,000, or 44,100) stereo or mono

8-bit mu-law (Cisco recommends 8,000 sample rate) stereo or mono

8-bit a-law (Cisco recommends 8,000 sample rate) stereo or mono

Uploading Cisco User Connect licenses

Format the USB device with FAT32. Only the first partition is mounted.

NTFS is not supported.

Exporting your configured data

Format the USB device with FAT32. Only the first partition is mounted.

NTFS is not supported.

Using the Cisco Diagnostic Tool through the diagnose.xml file

Format the USB device with FAT32. Only the first partition is mounted.

NTFS is not supported.

Cisco recommends that you purchase an 8 GB USB key for diagnostics. Diagnostics may generate anywhere from 60 MB to 8 GB of space, depending on the activity of the system.

Designate a single USB device for the diagnose.xml file. Do not copy the diagnose.xml file to a USB file that has other files on it.

Cisco recommends not to remove the USB key when a media or file transfer is in progress. During a file transfer, do not press the Back or Forward key in the browser or perform any other operations. It is a best practice to allow any in-progress operations to complete.


Phone Firmware Upgrades

Cisco Unified IP Phone 6900 Series is compatible with Cisco Business Edition 3000. Cisco Unified IP Phone 6900 Series with 9.0(2) SCCP phone firmware automatically upgrades to 9.3(1) SIP firmware.

If you have 8.5 SCCP firmware on 6900 Series phones, see the Cisco Unified IP Phone 6900 Firmware Upgrade from 8.5 (x) to 9.2(1) Troubleshooting TechNote that describes how to upgrade to 9.2(1) SIP or a later firmware version at the following URL:

http://www.cisco.com/en/US/products/ps11370/products_tech_note09186a0080b82100.shtml

CD/DVD USB Drive Support for Cisco Business Edition 3000 8.6(5)

The Cisco MCS 7890-C1 requires an external USB 2.0 CD/DVD drive for reimaging or performing a server recovery. The following drives have been tested and are compatible with the Cisco MCS 7890-C1:

Sony DRX-530UL

Iomega CDDVD522416EC3

Samsung DRX-S70

Sony DRX-840

You can use other USB CD/DVD drive models, provided they meet the following specifications:

Up to 52x24x52x write/rewrite/read CD speeds

Up to 16x DVD-ROM read speeds

USB 2.0 interface

External power supply

Support Dual-Layer DVD

Caveats

Caveats describe unexpected behavior for the Cisco Business Edition 3000. The following sections contain information on how to obtain the latest resolved caveat information and latest open caveat information for severe and moderate bugs.

Using Bug Toolkit

Resolved Caveats

Open Caveats

Documentation Updates

Using Bug Toolkit

You can search for the latest resolved and open caveats by using the Cisco Software Bug Toolkit. To access the Cisco Software Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Cisco Software Bug Toolkit, perform the following procedure:

Procedure


Step 1 Access the Cisco Software Bug Toolkit at http://tools.cisco.com/Support/BugToolKit.

Step 2 Log in with your Cisco.com user ID and password.

Step 3 If you are looking for information about a specific problem, enter the bug ID number in the Search for Bug ID field, and click Go.



Tip Click Help on the Bug Toolkit page for information about how to search for bugs, create saved searches, and create bug groups.


Resolved Caveats

The release notes list the resolved caveats of 8.6(4) Release and contain descriptions of a caveat.

You can find the latest resolved caveat information by using the Cisco Software Bug Toolkit, as described in the "Using Bug Toolkit" section.

Table 3 Resolved Caveats for Cisco Business Edition 3000 in Release 8.6(5) as of March 31, 2013

Identifier
Headline

CSCua14784

Incorrect system generated application dial rules

CSCtz20671

After a 3rd party cop file is installed the machine should reboot

CSCtz62048

8.6.3.98000-212-unrst installation failed

CSCtz43731

System does not go for reboot after FTS when installed with DHCP enabled.

CSCtz43533

Brazil Calling Party Transformation does not work for E1-R2

CSCty32066

Long DB Transaction causing limitations on capability of Be3k DialPlan

CSCua31379

Unable to join meet me conference from PSTN number

CSCtz18839

Number of template buttons different bw wizard and user profile page

CSCtz23011

Safari on MAC:Add phone page looks distorted after selecting phone model

CSCtz59972

FTS page freezes after closing and accessing the page

CSCtz81265

Able to reset to old value on network page after save

CSCtz88397

EditRingTimingSet window does not open with correct settings

CSCua03793

Outgoing email server greys out after reset

CSCtz81141

Device name not getting displayed under PSTN connections

CSCtz80199

Power/Standard UsageProfiles seetings modified with default Spreedsheet

CSCtz93378

Mac- Addition of Calling Party Transformtion with blank filed is allowed

CSCua11900

Dialplan upgrade failure during build upgrade due to verisoning

CSCtz96481

Need to show a warning message when adding non supported area code

CSCtz98265

PSTN connection - Digit discard Instructions Manual patterns go missing

CSCua11846

Adding Duplicate Pattern doesn't throw any error in Edit Dial Plan Patte

CSCtz79557

Back and cancel button grey out while adding PSTN connection

CSCtz70820

CcmtempDbSpace_Used perfmon counter fails to report correctly

CSCua26786

"Redial" word need to change in the Default ODC description in site page

CSCua31266

SNR is not working when none TimerSet entry are default

CSCua11631

Add TeleworkerSite Fails then reboot if RemoteSite exist with 0.0.0.0 S/N

CSCua11306

ITNP has Duplicate Patterns

CSCty36110

Tomcat OOM with "com.rsa.sslj.x.cu" suspect under high AXL Load

CSCty00980

it is taking more than 5 minute to update the ODC in dial plan page

CSCtz04278

Site page PSTN access got corrupted when I change ODC code in dial plan

CSCtz58539

Unable to Upgrade from Lavon to tt7-1 with Chinese country pack

CSCtz58374

Duplicate warning msg in Abr DialRules is not cleared n its a wrng chek

CSCtz55576

Unable to access Network-Connection page in tt7-1

CSCtz57414

Unable to complete FTS with spread sheet

CSCtz51944

BLF Speed Dial does not work

CSCty59768

ReachMeTimerSet table is not properly accessiblie on IE browser

CSCtz19698

Need to click on *Save* button twice when update ReachMe alternate no in

CSCtz17480

CDPT - Issue with Prefix with digits

CSCtz20519

Unable to configure ELIN with AreaCode in FTS

CSCtz06645

Giving wrong error msg when ReachMeAnywhere config with more than 25 nos

CSCtz61473

Modification from multiple ODC to single ODC is giving UE error

CSCtz58453

Unable to add 9 Remotes sites using Spread sheet

CSCtz61234

NTP server validation not working from MAC pages

CSCtz56287

Adding Teleworker Site gives confirm site config. change popup

CSCtz61104

Unable to clear ExternalCallerId field in Edit user page

CSCtz58244

Error msg not appears save user without ReachMeAnywhere no with enable

CSCtz57589

While updating ODC I can access the Site page

CSCtz57693

Wrong Info-EstimateTime - when ODC change

CSCtz26564

PatternTip K's description in CustomCallClassification is not proper

CSCtz28438

Unable to Save DialPlan page after UI Reset

CSCua01351

CNNP No sites listed in Site Association field on adding FXO or Phone

CSCtz84256

CTI unpark event is missing for park DNs

CSCua06833

SPA+ITA: BE3K: Database error prohibit completing FTS

CSCtz91877

Caller ID is no longer provided by CiscoTSP for parked external call

CSCtz69238

Confirmation messages are not seen in Sites Pages

CSCtz70284

Reach Me Anywhere numbers not listing in history until reload page

CSCua20242

French (Canada) not present on the Country/Language list

CSCtk36409

Inconsistent default settings on Default Usage Profile and User Defined

CSCts31310

CDR does not display the date more then 50 record

CSCtu10859

Expected digits are mapped to number of digits in Main Number

CSCtw46547

Help page and troubleshoot link in Caddo for system notification

CSCtz15303

Fix BE3000 Document based on customer feedback

CSCtz60107

BE3000 Russian dialplan issues

CSCtz91174

SNR Configuration on BE3K UI should help admin with supported interfaces

CSCtz99094

8.6Route pattern to 89xxxxxxxxx doesnt exist for Russian Dial Plan

CSCtz99505

BE3000 SPA default value is wrong on FXO port

CSCuc38548

Connection COP file for CUCMBE 3000 not available on CCO

CSCua07917

Cluster will not advertise newly added route patterns via CCD/SAF

CSCuf11287

FTS for Australia cop file failed with spreadsheet

CSCug57163

Adding Beignet phone support

CSCuf20931

"Unknown Error" occured while enabling DND feature

CSCue88239

Unable to Add User to Autoattendant Group: Licensing Error


Table 4 Resolved Caveats for Voicemail in Release 8.6(5) as of March 31, 2013

Identifier
Headline
Problem Description

CSCtr87537

Auto Attendant call does not reach to Voicemail if transferred Line is busy with other call

Although the transferred line is busy with a call, the auto attendant call reaches the voicemail.

CSCtw90439

Unity Connection 8.x ports hung in attemp-sign-in

When a VoIP phone, softphone or wireless phone loses the connection to the Call Manager\switch, while being connected to Unity Connection, port will hang.

CSCty07374

CUC 7.1.5 ES48-ES51 "Use Last (Rather than First) Redirecting" broken

When "Use Last (Rather than First) Redirecting Number for Routing Incoming Call" is enabled and the call is forwarded to user's Voicemail with CFA, then call goes to subscriber greetings.

CSCtz00747

Incorrect calculation of jitter on G.722 calls

In Cisco Unity Connection, correct average jitter to CUCM is reported on calls that use G.722.

CSCtz67753

Direct Routing rule has issue with complex pattern with mutiple +

When a Direct Routing rule uses consecutive pattern with +, the second pattern routes properly.

CSCtz69564

Brazil country pack locale problem in Administrative Interface and prompts

While using Brazilian locale, there are no issues in the Administrator and User Interface prompts.

CSCua85104

User is not directed to Hunt List if Auto Attendant having forward set to queue enabled Hunt List

In Unity Connection, a user is directed to the Hunt List, if the "Forward No Answer" is set to Auto Attendant.

CSCua96722

VMO release notes need to have section regarding Sent Items

In VMO 8.6(5) and later release notes, the "Synchronizing Voice Messages in Sent Items Folder" section is added.

CSCuc03883

Default Auto Attendant announcement prompt not working - Australian Country pack

In Cisco Unity Connection, default Auto Attendant announcement prompt works successfully.

CSCuc99324

UC 8.6.2 VMO 8.6.5 VoiceMailUpload_Play" = "1"

In VMO 8.6(5) and later, the registry key "ViewMailUpload_Play" is renamed to "VoiceMailUpload_Play".

CSCud32852

VMO 8.6 does not play messages in g729 codec on x64 platform

While trying to play voicemail in Outlook using VMO use G711 as codec for recordings on Unity Conneciton.


Open Caveats

The release notes list the caveats that are open as of April 30, 2013 and contain descriptions of any caveat considered severe or moderate.


Note As the caveat status continually changes, the Table 5, reflects a snapshot of the caveats that were open at the time this report was compiled. For an updated view of open caveats, access Bug Toolkit and follow the instructions described in the "Using Bug Toolkit" section.


Telnet Limitation for Cisco Unified SIP Phone 3905

Call Pickup Feature Limitation

Table 5 Open Caveats for Cisco Business Edition 3000 Release 8.6(5) as of April 30, 2013

Identifier
Headline
Workaround

CSCud02237

China - Echo heard on PSTN calls via FXO

None

CSCuf47626

Abbreviated dialing fails in open dial plan mode

The work around is to provision the Application Dial Rule and/or Block Pattern rules explicitly in Open Dial Plan UI.

CSCub25754

Attendant console user-id's Jabber client shows all phones

Move the user id from the Attendant Group.

CSCuc10436

Closed hours Menu for Auto Attendant has extra prompts which is not user friendly

None

CSCue21633

BE3000 producing error stating vm/auto-attendant unreachable

None

CSCuf21570

"Logged out of Hunt Group" does not display on the 8941

None

CSCuf21686

No. Of lines on UI should correspond to number of lines on Phone

None

CSCuf65812

Link to user Page from welcome screen

None

CSCuf65883

Link to Template FTS setup file must be provided during FTS

None

CSCuf85215

Dial Plan page load time is slow when 500 abbr dials are added

None

CSCuf93820

Default excel file does not have any examples and has missing sheets

None

CSCug08805

Auto-purged after 15 days do not work

None

CSCuf35702

Call waiting not working over Matrix gateway

None

CSCug09703

IDT and call disconnection issues when call made over Matrix gateway

None

CSCug09747

Caller ID not working over Matrix gateway

None

CSCug09782

Initial greeting stripped when call made to AA over Matrix GW

None


Telnet Limitation for Cisco Unified SIP Phone 3905

The Cisco Business Edition 3000 does not support the use of Telnet to connect to the Cisco Unified SIP Phone 3905 while troubleshooting and during phone maintenance.

Call Pickup Feature Limitation

The Cisco Business Edition 3000 supports only the Directed Call Pickup feature on Cisco Unified SIP Phone 3905. Cisco Unified SIP Phone 3905 is a single line phone and in order to support Directed Call Pickup feature, user is required to press *72 from the phone.

Documentation Updates

The Documentation Updates section contains information on errors, omissions, and changes for the Administration Guide for Cisco Business Edition 3000 and online help. See the following sections:

79xx IP Phone Registration issues in Cisco Business Edition 3000 (CSCty49187)

Help page "View PDF" option does not display (CSCua59622)

Index Page is not working in Cisco Business Edition 3000 Help page (CsCuf25178)

Obtaining Documentation and Submitting a Service Request

79xx IP Phone Registration issues in Cisco Business Edition 3000 (CSCty49187)

79xx IP phone older than 8.3(3) does not directly upgrade to 9.2(x) signed firmware or register to the Cisco Unified Communications Business Edition 3000.

Initially, upgrade the phones to interim load 8.3(3) or latest version on the existing system and then move the phones to 9.2(x) version.

Help page "View PDF" option does not display (CSCua59622)

The online help should open in PDF format when clicked on "View PDF" option on the help page of the Cisco Business Edition 3000 interface. This option will be available for future releases.

Index Page is not working in Cisco Business Edition 3000 Help page (CsCuf25178)

The index items should appear in the online help for easy navigation across pages in the Cisco Business Edition 3000 interface. This option will be available for future releases.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop by using a reader application. Be aware that the RSS feeds are a free service, and Cisco currently supports RSS Version 2.0.