Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
Call Detail Reports
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Call Detail Reports

Call Detail Reports

Call detail records (CDRs), which display under the Call Detail Reports page, provide important data about calls, including the date and time for the call, who made the call, the reason why the call ended, and so on. CDRs store information about the devices of the call and other call control/routing aspects. Call detail records are automatically generated with Cisco Business Edition 3000; you do not need to perform any tasks for the system to generate these types of records. When a call is placed or received, the system automatically generates a call detail record when the call is terminated. In addition, the system generates a record when significant changes occur to a given call, such as ending the call, transferring the call, redirecting the call, splitting the call, and so on.

Cisco Business Edition 3000 Release 8.6 introduces the ability to offload Call Detail Reports to an application server for analysis and billing. When the CDR Offloading is configured and enabled, CDRs are offloaded to the remote application server once per minute.

By default, Cisco Business Edition 3000 automatically manages Call Detail Reports according to the automated system settings. However, administrators can override the default settings in order to create customized call classification rules. Administrators can set up their own rules in the Customized Call Classification window.

The following topics contain information about the tabs and settings that display on the Call Detail Reports page (Monitoring > Call Detail Reports).


Tip


The system keeps up to 2 months of call detail records. After 2 months, the system automatically purges the records. If you need to save the records, export the data. After an upgrade of your system, the call detail records display.


Date Range and Time Zone

The following table displays the date range and time zone settings that you can use to search for call detail records under the Summary and Call Details tabs.

Table 1 Date range and time zone settings that relate to Summary and Call Details tab

Setting

Description

Date Range

To search for CDR information within a specific date range, enter dates in the From and To fields; then, click Display Data . You can also select a date from the interactive calendars that display to the right of the From and To fields.

Time Zone

This field, which is read only, displays the time zone for the central site where the server is located.

Summary Tab

The following table describes the settings that display under the Summary tab. You can search for CDR summary information by entering specific dates.

Table 2 Settings on the Summary tab

Setting

Description

Table for Gateway Calls

For the dates that you select for the date range, this table displays the total minutes for gateway calls, which are calls that goes through the gateway to the PSTN. You can also view the average call per minute and the number of calls that go through the gateway.

Table for Call Summary

This table displays data, including the number of minutes per call, and so on, for all calls that have occurred during the date range that you specify. The call summary table includes the total number of internal calls plus the total number of gateway calls from the gateway calls table.

Customize Call Classification

Click this button to open the Customize Call Classification window. In the Customize Call Classification window you can customize how Cisco Business Edition 3000 classifies calls for Call Detail Reports.

Call Details Tab

The following table describes the settings that are displayed under the Call Details tab. You can search for detailed CDR records by date range on this tab.

Table 3 Settings on the Call Details tab

Setting

Description

Filter

To narrow your search to find a particular type of call detail record for the date range that you specified, select a search parameter from the Filter drop-down list box; enter a value in the field next to the Filter drop-down list box and click Go.

To find all records, click Go without selecting any search criteria.

Go

To search for the call detail records within the date range that you specified, click Go.

Clear Filter

To remove text that you entered for the search criteria, click Clear Filter.

Showing per page

Select the maximum number of records that you want to display on the search page.

Results Table

This table displays search results and includes the following information:

  • Originating Date/Time—This column displays the date and time that the call originated.
Calling
  • Number—This column displays the phone number of the calling party.
  • Device—This column displays the name for the device (gateway or phone) of the calling party. If the gateway displays, the call arrived from the PSTN.
  • User ID—This column displays the user ID of the user; that is, if a user ID is available.
  • Termination Reason—If this side of the call terminated the call, this column displays the reason why the call ended.
    Tip    Termination reasons exist for calling and called parties. Only one of the two columns display a reason; the other column displays as blank. The column that display the reason indicates which side of the call terminated the call.
Called
  • Number—This column displays the phone number of the called party.
  • Final Number—This column displays the phone number of the final destination of the call.
  • Device—This column displays the name of the device (gateway or phone) of the called party. If the gateway displays, the call went over the PSTN.
  • Termination Reason—If this side of the call terminated the call, this column displays the reason why the call ended.
Call
  • Connection Date/Time—This column displays the date and time that the call connected.
  • Duration—This column displays the total length of time of the call.
  • Type—This column displays the type of call (such as internal, international, or long distance).

Export Data

Click Export Data to download the CDR information that is displayed in the results table. The search filter criteria displays the complete Call Details Report information available from the day Cisco Business Edition 3000 software is installed. You can export the CDR information in .csv format. The .csv file contains more information than is displayed in the Call Details Report page.

Note   

Cisco Business Edition 3000 does not export the call detail records for a particular duration or time.

Caution   

Cisco Business Edition 3000 does not back up the call detail records when you run a backup. If you need to save your call detail records, export the data.

Cisco recommends that you export your call detail records before you upgrade your Cisco Business Edition 3000 software.

Page

The Page setting displays which page of records you are viewing and the total number of pages of records; for example, Page 1 of 2 indicates that you are displaying page 1 and that 2 total pages of records exist. To go to another page of records, enter the page number.

Customize Call Classification

Click this button to open the Customize Call Classification window. In the Customize Call Classification window you can customize how Cisco Business Edition 3000 classifies calls for Call Detail Reports.

Call Details Report Offloading

Use the following procedure to configure remote servers to which you want to send CDRs.

Procedure
    Step 1   Choose System Settings > Call Detail Offloading. The Call Detail Offloading window is displayed.
    Step 2   Check the Enable regular offloading of CDR files to a remote server check box.
    Step 3   Perform one of the following tasks:
    Step 4   Click Test Connection to confirm the following:
    • Server is reachable
    • User ID and password are valid
    • Directory path exists on server
    Step 5   Click Save to save the configuration or click Reset to reset to the previous saved configuration.

    If the save operation fails an error message appears describing the reason for the failure.

    You can click Cancel to return to the configuration page or click Save to save the changes anyway.


    Remote Server Parameter Settings

    The following table describes the available settings in the Remote Server Parameters section of the Call Detail Offloading window.

    Table 4 Remote server parameter settings

    Field

    Description

    IP Address

    Enter the IP address of the remote server to which you want to send CDRs.

    User Name

    Enter the username of the remote server.

    Protocol

    Choose the protocol, either FTP or SFTP, that you want to use to send the CDR files to the configured remote servers.

    Directory Path

    Enter the directory path or click Browse to navigate to the remote server to which you want to send the CDRs. You should end the path that you specify with a / or \, depending on the operating system that is running on the application billing server.

    Note   

    Make sure the FTP user has write permission to the directory.

    Password

    Enter the password that is used to access the remote server.

    Test Connection

    Click Test Connection if you want to validate the Call Detail Offloading configuration settings before saving the settings.

    System Identification

    System Identifier

    Displays the unique identification name of the Cisco Business Edition 3000 server.

    You can edit System Identifier field only on the Network Settings page.

    Customize Call Classification Settings

    Use the Customize Call Classification window to customize how you classify calls in the Call Detail Reports window.


    Note


    When you edit call classification settings, Cisco Business Edition 3000 applies the new setting to future calls only. Existing calls are classified under the classification rules that were in place when those calls were placed.


    The following table describes the settings that you can apply in the Customize Call Classification window.
    Setting Description

    Override system-controlled call classification rules

    Check this check box if you want to set how Cisco Business Edition 3000 classifies calls in Call Detail Reports. If you choose this option, you can edit the remaining fields in this window.

    Leave the check box unchecked if you want Cisco Business Edition 3000 to classify calls using the system defaults. If you choose this option, the remaining fields in this window appear as display-only fields.

    Toll Free Prefixes

    In the text box, enter any prefixes that you want to classify as Toll Free Prefixes. For example, if you enter 1800,1888 in the text box, Cisco Business Edition 3000 classifies the called party as a toll free number if the calling number begins with 1800 or 1888.

    Show Number Pattern Syntax

    Click Show Number Pattern Syntax to view a list that displays the syntax that you can use in the Matching Number Pattern field.

    Total Digits in Number

    In the two drop-down list boxes, choose both an operator value and a numerical value to create a formula that Cisco Business Edition 3000 applies against the number of digits in the called number. For example, a formula of >9 indicates that Cisco Business Edition 3000 applies the classification rule only if the called number is more than 9 digits long.

    Matching Number Pattern

    In the text box, enter the pattern that you want to use for the classification rule. Cisco Business Edition checks the called number against the pattern that you enter in this text box and applies the classification against this call only if the called number and the pattern match.

    To view the syntax that you can use to create a pattern, click Show Number Pattern Syntax. For example, if you enter T! the pattern matches for a called number that uses one of the toll free prefixes.

    Classify as Call Type

    In the drop-down list box, choose how you want Cisco Business Edition to classify the call in Call Detail Records when the conditions in both the Total Digits in Number and Matching Number Pattern fields are met.

    (+)

    Click this button to add a row where you can add a new classification rule.

    (-)

    Click this button to delete the row.

    Up and Down Arrows

    Click the Up and Down arrow buttons to change the order in which Cisco Business Edition applies call classification rules. Cisco Business Edition 3000 checks the pattern at the top of the list first.

    OK

    Click OK to save your configuration changes.

    Cancel

    Click Cancel to cancel the configuration and return to the previous screen.