GUI: Cisco Business Edition 3000 Administrative Interface
The following table describes the settings that display on the Hunt List page (Users/Phones > Hunt List). A hunt list consists of a group of extensions that can answer calls. These extensions can belong to users or departments. You can assign any extension to the hunt list, but only those extensions that are assigned to phones can actually answer the calls.
An extension may belong to more than one hunt list.
Table 1 Settings on the Hunt List page
Enter the extension that serves as the pilot for the hunt list. This extension serves as the trigger for hunting to begin. When this extension is called, Cisco Business Edition 3000 uses the method that is specified in the Hunt Type setting to distribute the call to an extension in the hunt list.
Enter an extension that is in the dial plan, but do not assign the extension to a user or department.
Enter a unique name for the hunt list. To easily identify the hunt list, consider appending the pilot extension to the name; for example, hl5001.
Select how Cisco Business Edition 3000 distributes the calls to members of the hunt list:
An idle member is not servicing any calls. An available member is on an active call but is available to accept a new call. A busy member cannot accept calls.
Top Down—If you choose this distribution algorithm, Cisco Business Edition 3000 distributes a call to idle or available members (extensions) starting from the first idle or available member of a hunt list to the last idle or available member.
Circular—If you choose this distribution algorithm, Cisco Business Edition 3000 distributes a call to idle or available members starting from the (n+1)th member of a hunt list, where the nth member is the member to which Cisco Business Edition 3000 most recently extended a call. If the nth member is the last member of a hunt list, Cisco Business Edition 3000 distributes a call starting from the top of the hunt list.
Longest Idle Time—If you choose this distribution algorithm, Cisco Business Edition 3000 only distributes a call to idle members, starting from the longest idle member to the least idle member of a hunt list.
Broadcast—If you choose this distribution algorithm, Cisco Business Edition 3000 distributes a call to all idle or available members of a hunt list simultaneously.
Do not put extensions that are shared lines in a hunt list that uses the Broadcast distribution algorithm. Cisco Business Edition 3000 cannot display shared lines correctly on the phone if the extensions are members of a hunt list that uses the Broadcast distribution algorithm.
All extensions that are assigned to users or departments can be included as members of a hunt list.
From the list of extensions that display, select which extensions should be included in the hunt list. Extensions that display in the Selected section are included in the hunt list. (If the extension is not assigned to a phone, the user cannot pick up the call that is distributed.)
To order the extensions in the Selected section, click the up and down arrows.
Forward If No Extensions Are Available
If no members of the hunt list are available to answer a call, you can forward the call to another extension. Check the check box and select the extension where you want to forward the call.
If you select Auto Attendant from the drop-down list, your calls will be forwarded to the Auto Attendant.
For internal users if voicemail is disabled, the calls get forwarded to Auto Attendant. However, if voicemail is enabled, all calls will be forwarded to the users voicemail as set up in their assigned usage profile.