Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
Dial Plan Settings
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Dial Plan Settings

Dial Plan Settings

Impacted GUIs: Cisco Business Edition 3000 First Time Setup Wizard and Cisco Business Edition 3000 Administrative Interface


Tip


Dial plan settings also display in the Cisco-provided .xls data configuration file. Translation rule settings are not included in the Cisco-provided .xls data configuration file.


Dial Plan configuration settings allows you to configure the dial plan including the business number, extensions, and dialing prefixes. You can create a simplified dial plan for sites, users, and phones. See the following section for more information on setting up your dial plan.

Dial Plan Settings

On the Dial Plan page, you can configure the main business number for the company, the extension length and extension range, and access codes that the user presses to perform certain tasks, such as accessing the operator. The following table describes the settings on the Dial Plan page. In the Cisco Business Edition 3000 Administrative Interface, these settings display under the General tab. In the Cisco Business Edition 3000 First Time Setup Wizard, no tabs display on this page.

Table 1 Settings on the Dial Plan page (General tab)

Settings

Description

Business Number Information

Main Number

Enter the main board or business number. This number cannot be lesser than the value selected for Extension Length. For example, if the Main Number is 24564 and the Extension Length is 8, you have to either change this number or the Extension Length value. The maximum length allowed is 11 digits.

Extensions Information

Extension Length

Select the value of the extension from the drop-down list. The values are from 3 to 11. The length of Main Number cannot be less than the value selected here.

You cannot update this field in the Cisco Business Edition 3000 Administrative Interface.

Default Allowed Extensions

This setting displays the default extension number range, which depend on the values set for Main Number and Extension Length. For example, if the Main Number is 236758901 and Extension Length is 4, then the Default Allowed Extension starts with the fourth number last digit of the Main Number, which is 8 in this case. So, the Default Allowed Extensions would be the value 8000-8999.

Additional Allowed Extensions

Enter, if required, additional extension number range. For example, 5000-5999. You can enter more than one range separated by commas.

Voicemail and Auto Attendant Extension

Enter the pilot extension number for voicemail and auto attendant. This number is based on the extension range displayed in Default Allowed Extension or Additional Allowed Extensions, if it is specified.

Dialing Prefixes Information

Dialing prefixes are the first digits that the user presses on the phone when the user contacts the operator, places a call over the PSTN, and uses some phone features. Ensure that each code is unique.

Operator Dial Code

Enter the number that the user presses on the phone to contact the operator.

Rings Extension

From the drop-down list, select the value of the extension used to contact the operator.

Outside Dial Code

Enter the number that the user presses on the phone to place external calls (calls that are placed outside the company that go through PSTN).

Ensure that you update the block rules and the abbreviated dialing patterns if you change the outside dial code.

Note   

If you specify the outside dial code as 0, the dialed party number will be sent as is to the dialed party.

You can enter a maximum of 5 outside dial codes separated with a comma.

If you change the outside dial, update the configuration settings for Abbreviated Dial Rules and Custom Route Patterns configured for your site. Also ensure to update the Digit Discard Instructions and Calling Party Transformations defined for PSTN connection, if the management of these settings is set to Manual.

Feature Dial Code

Enter the number that the user must press on the phone when the user uses some features, such as call park, call pickup, and Meet-Me conferences.

Show Advanced Settings/Hide Advanced Settings

Advanced Settings Information

Interdigit Timeout

Enter the number of seconds the user waits after dialing a number, prior to the system placing this call.

By default, the value is 15.

Import Blocking/Abbreviated Dialing Rules

Click to import the Cisco-provided .xls data configuration file to configure blocking rules and abbreviated dialing.

Import Blocking/Abbreviated Dialing Rules Information

If you include the Blocking and Abbreviated Dialing Rules information in the Cisco-provided .xls data configuration file, you can import the Blocking and Abbreviated Dialing Rules information from the Cisco-provided .xls data configuration file.

After you click Import Blocking/Abbreviated Dialing Rules, you must select where the Cisco-provided .xls data configuration file is located. The Cisco-provided .xls data configuration file must exist on the desktop of your PC or on a USB flash drive. After you select the location, the system attempts to import the blocking and abbreviated rules. Cisco Business Edition 3000 displays a report that indicates whether the insertion succeeded or failed. The report indicates the number of Blocking/Abbreviated Dialing Rules that are imported successfully, the number of rules that failed to get imported, and the reason why the import failed. If errors (failures) occur, you can save the errors to a .csv file so that you can correct the Cisco-provided .xls data configuration file. After you update the Cisco-provided .xls data configuration file, attempt the import again through the Dial Plan pages.

Clicking Import Blocking/Abbreviated Dialing Rules imports Blocking/Abbreviated Dialing Rules if they are all in the Cisco-provided .xls data configuration file; you can click the button in either Abbreviated Dialing page to import both users and phones. (The system always imports all at the same time if all are in the file.)

You can import Blocking/Abbreviated Dialing Rules from any of the tabs on System Settings > Dial Plan page.

Save

Click Save to save your changes.

If an error occurs while attempting to update the dial plan configuration, the system restarts to recover. If the dial plan configuration is updated partially, the system will display the summary of the values configured.

Note   

Cisco recommends that you contact the Cisco Technical Assistance Center for assistance.

Reset

Click Reset to discard your changes and display the saved data.

Translation Rules Settings

Translation rules allow Cisco Business Edition 3000 to manipulate one extension number to another extension number before routing the call.

The following scenarios show examples of when you would configure translation rules:

  • To translate the Meet-Me conference number to an extension
  • To translate a toll-free number, such as an 800 number, to an extension
  • To translate an extension to a pilot extension in a hunt list

These settings, which are described in the following table, only display in the Cisco Business Edition 3000 Administrative Interface.

Table 2 Settings on the Translation Rules tab

Settings

Description

Incoming Number

Outgoing Number

Description

Perform the following procedure to configure translation rules.

  1. In the incoming number field, enter a string of digits that is unique in its last N digits and within the extension range that exists in the dial plan. N is the extension length.
    Note   

    All the incoming numbers are restricted to the number of digits in the extension and then the routing and translation are performed.

  2. In the outgoing number field, enter the string of digits that you want Cisco Business Edition 3000 to translate for the incoming number (extension). This string may not be unique; the string may be used for multiple outgoing numbers.
  3. Enter a description that indicates the purpose of the translation rule.
  4. To add more translation rules, click the + icon. To delete a translation rule, click the - icon.

Import Blocking/Abbreviated Dialing Rules

Click to import the Cisco-provided .xls data configuration file to configure blocking rules and abbreviated dialing.

Import Blocking/Abbreviated Dialing Rules Information

If you include the Blocking and Abbreviated Dialing Rules information in the Cisco-provided .xls data configuration file, you can import the Blocking and Abbreviated Dialing Rules information from the Cisco-provided .xls data configuration file.

After you click Import Blocking/Abbreviated Dialing Rules, you must select where the Cisco-provided .xls data configuration file is located. The Cisco-provided .xls data configuration file must exist on the desktop of your PC or on a USB flash drive. After you select the location, the system attempts to import the blocking and abbreviated rules. Cisco Business Edition 3000 displays a report that indicates whether the insertion succeeded or failed. The report indicates the number of Blocking/Abbreviated Dialing Rules that are imported successfully, the number of rules that failed to get imported, and the reason why the import failed. If errors (failures) occur, you can save the errors to a .csv file so that you can correct the Cisco-provided .xls data configuration file. After you update the Cisco-provided .xls data configuration file, attempt the import again through the Dial Plan pages.

Clicking Import Blocking/Abbreviated Dialing Rules imports Blocking/Abbreviated Dialing Rules if they are all in the Cisco-provided .xls data configuration file; you can click the button in either Abbreviated Dialing page to import both users and phones. (The system always imports all at the same time if all are in the file.)

You can import Blocking/Abbreviated Dialing Rules from any of the tabs on Connections > Dial Plan page.

Save

Click Save to save your changes.

Reset

Click Reset to discard your changes and display the saved data.

Block Rules Settings

Block rules allow Cisco Business Edition 3000 to block unwanted calls based on the number they begin with. Called party numbers matching the patterns specified in the Blocking Rules will be blocked by the system. The outgoing calls are routed or blocked based on the most specific matching patterns defined in the system. If the call you intend to block is still being routed through the system, make the blocking rule more specific by specifying more Beginning Digits. The letter 'd' displayed in the patterns represents any digit dialed by the user.

Prior to Release 8.6.4, when you modify an outside dial code, the block rules patterns are updated automatically to use the new outside dial code. With Release 8.6.4, a modification in outside dial code will not update the block rules. You must update the block rules manually.

These settings, which are described in Table 1, appear only in the Cisco Business Edition 3000 Administrative Interface.

Table 3 Settings on the Block Rules tab

Settings

Description

Beginning Digits

Enter the beginning digits of the called party number you want to block. The beginning digits must begin with an appropriate outside dial code (if applicable). The number of beginning digits must not exceed the total number of digits. The beginning digits must not exceed more than 24 characters.

Note   

Use + (Plus) symbol as prefix for configuring E164 numbers.

Total Digits

Enter the total number of digits in the called party number.

Pattern

This value is generated as the Total Digits and the Beginning Digits are populated.

The beginning digits are appended with ‘d’ to make the total number of digits equal to the number specified in the Total Digits to generate the pattern.

Note   

The pattern generated must match the pattern of the called party number.

Description

Enter a description for the blocked numbers.

To add another blocked number, click the + (Plus) button. To delete a blocked number, click the (Minus) button.

Import Blocking/Abbreviated Dialing Rules

Click to import the Cisco-provided .xls data configuration file to configure blocking rules and abbreviated dialing.

Import Blocking/Abbreviated Dialing Rules Information

If you include the Blocking and Abbreviated Dialing Rules information in the Cisco-provided .xls data configuration file, you can import the Blocking and Abbreviated Dialing Rules information from the Cisco-provided .xls data configuration file.

After you click Import Blocking/Abbreviated Dialing Rules, you must select where the Cisco-provided .xls data configuration file is located. The Cisco-provided .xls data configuration file must exist on the desktop of your PC or on a USB flash drive. After you select the location, the system attempts to import the blocking and abbreviated rules. Cisco Business Edition 3000 displays a report that indicates whether the insertion succeeded or failed. The report indicates the number of Blocking/Abbreviated Dialing Rules that are imported successfully, the number of rules that failed to get imported, and the reason why the import failed. If errors (failures) occur, you can save the errors to a .csv file so that you can correct the Cisco-provided .xls data configuration file. After you update the Cisco-provided .xls data configuration file, attempt the import again through the Dial Plan pages.

Clicking Import Blocking/Abbreviated Dialing Rules imports Blocking/Abbreviated Dialing Rules if they are all in the Cisco-provided .xls data configuration file; you can click the button in either Abbreviated Dialing page to import both users and phones. (The system always imports all at the same time if all are in the file.)

You can import Blocking/Abbreviated Dialing Rules from any of the tabs on Connections > Dial Plan page.

Save

Click Save to save your changes.

Reset

Click Reset to discard your changes and display the saved data.

Abbreviated Dialing Settings

Abbreviated dialing allows you to configure system wide abbreviated dial rules through which the users can reach external numbers without dialing the complete number of the recipient.

Prior to Release 8.6.4, when you modify an outside dial code, the abbreviated dial rules patterns are updated automatically to use the new outside dial code. With Release 8.6.4, a modification in outside dial code will not update the abbreviated dial rules. You must update the abbreviated dialing rules manually.

These settings, which are described in Table 1, only display in the Cisco Business Edition 3000 Administrative Interface.

Table 4 Settings on the Abbreviated Dialing tab)

Settings

Description

Digits dialed by the user

  • Specify the beginning dial code. The beginning dial code must be specific with the dial plan.
  • From the drop-down list, select the number of digits to be dialed after the dial code.

Final Outgoing Number

  • Specify the Final Outgoing number for the dial code.
  • From the drop-down list, specify the number of digits to be dialed apart from the dial code.

Outgoing Number Length

Specifies the total length of the outgoing number.

The Outgoing Number Length is sum of the number of digits in the final outgoing number field and the number of digits specified in the Final Outgoing Number drop-down list.

Note   

The total number of digits by the user cannot exceed the outgoing number length.

Description

Enter a description to identify the abbreviated dialing rule.

The description can include up to 50 characters in any language, but it cannot include double-quotes ("), percentage sign (%), ampersand (&), back-slash (\), or angle brackets (<>).

Note   

To add another abbreviated dialing number, click the + (Plus) button. To delete a abbreviated dialing number, click the (Minus) button.

Import Blocking/Abbreviated Dialing Rules

Click to import the Cisco-provided .xls data configuration file to configure blocking rules and abbreviated dialing.

Import Blocking/Abbreviated Dialing Rules Information

If you include the Blocking and Abbreviated Dialing Rules information in the Cisco-provided .xls data configuration file, you can import the Blocking and Abbreviated Dialing Rules information from the Cisco-provided .xls data configuration file.

After you click Import Blocking/Abbreviated Dialing Rules, you must select where the Cisco-provided .xls data configuration file is located. The Cisco-provided .xls data configuration file must exist on the desktop of your PC or on a USB flash drive. After you select the location, the system attempts to import the blocking and abbreviated rules. Cisco Business Edition 3000 displays a report that indicates whether the insertion succeeded or failed. The report indicates the number of Blocking/Abbreviated Dialing Rules that are imported successfully, the number of rules that failed to get imported, and the reason why the import failed. If errors (failures) occur, you can save the errors to a .csv file so that you can correct the Cisco-provided .xls data configuration file. After you update the Cisco-provided .xls data configuration file, attempt the import again through the Dial Plan pages.

Clicking Import Blocking/Abbreviated Dialing Rules imports Blocking/Abbreviated Dialing Rules if they are all in the Cisco-provided .xls data configuration file; you can click the button in either Abbreviated Dialing page to import both users and phones. (The system always imports all at the same time if all are in the file.)

You can import Blocking/Abbreviated Dialing Rules from any of the tabs on Connections > Dial Plan page.

Save

Click Save to save your changes.

Reset

Click Reset to discard your changes and display the saved data.

Application Dial Rules Tab Settings

Cisco Business Edition 3000 allows you to create customized application dial rules that you can apply to the called number when applications place calls through Cisco Business Edition 3000. Cisco Business Edition 3000 applies the translation pattern against the called number before forwarding the call.

The following table describes the field settings for Application Dial Rules. To create a new application dial rule, or edit an existing application dial rule, click the Add or Edit buttons that appear in the Actions column.

Table 5 Settings Under the Application Dial Rules Tab

Settings

Description

Allow system to automatically manage application dial rules

If this check box is checked, Cisco Business Edition 3000 automatically manages application dial rules according to the installed dial plan defaults. If you have manually configured application dial rules in the system, those configurations are deleted, and Cisco Business Edition 3000 applies the default rules.

If this check box is unchecked, you can manually add, edit or delete application dial rules in the system by clicking Add¸ Edit, or Delete.

Order

This field displays the order in which Cisco Business Edition 3000 checks application dial rules for the calling number. Once a rule is found that matches the calling number, Cisco Business Edition applies that rule to the calling number and disregards the remaining rules.

Note    To change the order in which Cisco Business Edition 3000 checks application dial rules, click the Move to… button and change the priority ranking.

Name

In the text box, enter a name to identify the application dial rule. The name can include up to 50 characters in any language, but it cannot include double-quotes ("), percentage sign (%), ampersand (&), back-slash (\), or angle brackets (<>).

Begins With

In the text box, enter the digits that appear at the beginning of the calling number. Cisco Business Edition 3000 compares these digits against the digits in the calling number in order to determine if the application dial rule applies to this calling number.

For example, if you enter 972 in the text box, Cisco Business Edition 3000 checks to see if the calling number begins with 972. If the digits do not match, Cisco Business Edition 3000 does not apply the dial rule to this calling number.

Number of Digits

In the text box, enter the digit length of the calling number to which the rule applies. If both the Begins With and Number of Digits fields match the calling number, Cisco Business Edition applies the rule to the calling number.

Remove First Digits

Enter the number of digits that you want to strip from the beginning of all calling numbers that match the conditions in the Begins With and Number of Digits fields.

For example, if you want to add an area code or country code to the calling number, add the digits here.

Prefix With Digits

Enter any digits that you want to add as a prefix to all calling numbers that match the conditions in both the Begins With and Number of Digits fields.

For example, if you want to add an area code or country code to all calling numbers, enter the digits here.

Translation

This field displays the translation pattern after Cisco Business Edition 3000 applies digit transformations.

Action

This field contains the following action links:

  • Add—Click this button to add a new rule.
  • Edit—Click this button to edit this rule.
  • Delete—Click this link to delete an existing rule.

Move to...

To change the order in which Cisco Business Edition 3000 applies application dial rules, highlight one of the dial rules and click the Move to… button.

Save

Click Save to save your changes.

Reset

Click Reset to discard your changes and display the saved data.