Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
User Preferences Settings
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User Preferences Settings

User Preferences Settings


Tip


The following information is displayed when the user clicks Help in the Cisco Business Edition 3000 User Preferences Interface.


You can use your computer to sign in to the Cisco Business Edition 3000 User Preferences Interface where you can configure your Cisco Mobile Client settings, Reach Me Anywhere number, Call Forwarding number, Voicemail Notification method, enable or disable Do Not Disturb, set Speed Dials, your phone PIN for Cisco Extension Mobility, and your password for the Cisco Business Edition 3000 User Preferences Interface. In addition, you can use Cisco Web Dialer to place a call to an extension in the corporate directory.

To sign in to your Cisco Business Edition 3000 User Preferences Interface for the first time, obtain your URL, user ID, and default password from the locale representative that assists you with managing your phone. Open a web browser on your computer and enter the URL. When the sign-in page opens, sign in by entering your user ID and default password.


Tip


If the system administrator for your phone has not set up the feature for you, you may not see the settings that are described in the following table. If you encounter any problems, contact the local representative that assists you with managing your phone.

If an upgrade of the system is in progress, you cannot update your user preferences.


The following table describes the tasks that you can perform in the Cisco Business Edition 3000 User Preferences Interface.

Table 1 Tasks on the User Preferences page

If you want to...

Then do this after you sign in...

Set Reach me on Cisco Mobile Client

Note   

The system administrator must enable Cisco Mobile Client Support for this setting to be shown.

  1. Check the Reach me on Cisco Mobile Client at check box.
  2. Perform one of the following tasks:
    • Enter a phone number (your mobile phone number) that includes an access code, area code and so on. (For example, enter the phone number as if you were placing a call from your desk phone.)
    • Select a phone number from the drop-down list box, if a phone number is displayed. (These phone numbers are the last five numbers that you entered for this setting.)
    A maximum of five phone numbers is displayed in the list. The newest number that you entered is displayed at the top of the list; the oldest number is displayed at the bottom. To edit a phone number in the list press backspace on your keyboard. If you edit a phone number, the original number continues to be displayed in the list.
    Tip    To remove all the phone numbers from the list, click Clear History. Then, click OK in the dialog box that appears.
  3. Select the user phone type from a list of mobile phones that support Cisco mobile clients.
  4. A unique device ID for each user is returned after you select the phone type.
    Note   

    The first part of the device ID is not unique and is related to the phone type that you selected.

  5. Click Save.

Set Reach Me Anywhere

Reach Me Anywhere associates other phones, such as a mobile phone, with line 1 from your desk phone. Reach Me Anywhere works only for calls that occur on line 1. When you receive a call on line 1 of your desk phone, all phones ring. When you answer the call on one of the phones, the other phones stop ringing, are disconnected, and display a missed call message.

  1. Check the Enable Reach Me Anywhere check box.
    Note   

    Reach Me Anywhere settings are disabled if you uncheck the check box.

  2. Select the Alternate Number from the drop-down list box. Perform one of the following tasks:
    • Enter a phone number that includes an access code, area code, and so on. (For example, enter the phone number as if you were placing a call from your desk phone.)
    • Select a phone number from the drop-down list box, if a phone number is displayed. (These phone numbers are the last five numbers that you entered for this setting.) A maximum of five phone numbers are displayed in the list. The newest number that you entered is displayed at the top of the list; the oldest phone number is displayed at the bottom. To edit a phone number in the list press Backspace on your keyboard. If you edit a phone number, the original number continues to be displayed in the list. The phone number that is displayed in the field rings when line 1 on your desk phone receives a call.
  3. Click Edit to modify the edit timing settings. The Ring Timing Setting is set to Moderate Delay by default.
    Note   

    In the Edit Ring Time Set window, select custom from the Ring Timing Set drop-down list box for the user preference setting.

    For more information on Edit Ring Timing settings, see Table 3.

  4. Click Edit to modify the Ring Schedule. The Edit Ring Schedule window appears. Perform one of the following tasks:
    1. Select Ring alternate number any time a call arrives to set the incoming call to ring at any time.
    2. Select Ring alternate number only during the days and times specified below to set the incoming call to ring at the specific day and time.
      Note   

      You can select the day, start time, and end time of the incoming calls.

      1. Check the check box of the days preferred for the incoming call. For example, check the check box to Monday till Friday.
      2. Select the start time and end time of the incoming call.
      3. Click OK to save the changes.
      4. Click Cancel to discard the unsaved changes.
Tip   

To remove all phone numbers from the list, click Clear History. Then, click OK in the dialog box that appears.

To turn off Reach Me Anywhere, uncheck the Reach Me Anywhere check box.

Set Forward Calls to

Use call forwarding to redirect all incoming calls that arrive on line 1 on your phone to a different phone number on another phone.

  1. Check the Forward Calls to check box.
  2. Perform one of the following tasks:
    • Enter a phone number that includes an access code, area code, and so on. (For example, enter the phone number as if you were placing a call from your desk phone.)
    • Select a phone number from the drop-down list box, if a phone number is displayed.
    • Select to Voicemail to forward all calls to voicemail.
  3. Click Save.

When your phone receives a call, the call gets redirected to the phone number that is displayed in the field.

Tip   

To remove all phone numbers from the list, click Clear History. Then, click OK in the dialog box that appears.

To turn off call forwarding, uncheck the Forward Calls to check box.

Voicemail Notification

Use Voicemail Notification to receive email notification of new voicemail alerts or audio files as an attachment.

This option enables you to configure voicemail feature. The following options are available:
  • Allow user to divert an incoming call to voicemail—Select this option to allow the user to divert the incoming call to voicemail. The message will be recorded in the voicemail.
  • Allow user to be notified of new voicemails via email—Select this option to receive an email notification for every voicemail received. The email will be delivered to the email address specified by the user.
    Note   

    Ensure to enable the Email Notification on System Settings > System Notifications page to use this feature.

    Note   

    This voicemail notification feature requires that all users assigned to this usage profile have an email address configured before the feature can be enabled. An error notifies if there are users assigned to this profile do not have an email address. Configure email addresses for these users and enable the feature for this usage profile

Note   

Before you enable voicemail, verify whether you have installed licenses for voicemail. You must install voicemail licenses for each user that can use voicemail.

Cisco Web Dialer

Cisco Web Dialer allows a user to place calls to people in the corporate directory from Cisco Business Edition 3000 User Preferences Interface. For example, Cisco Web Dialer uses hyperlinked telephone numbers in a corporate directory to allow users to make calls from Cisco Business Edition 3000 User Preferences Interface by clicking on the telephone number (extension) of the person that the user is trying to call.

Cisco Web Dialer is turned on by default, and you cannot turn it off. It always appears in the Cisco Business Edition 3000 User Preferences Interface for all users. To ensure that the user can call all employees in the corporate directory, verify that each user in Cisco Business Edition 3000 Administrative Interface has an extension and phone assigned to him. (Only users with assigned extensions and phones can be called through Cisco Web Dialer.)

Click the Search directory and place call... to see the Cisco Web Dialer Phone Directory.

To filter or search from the directory, perform one of the following tasks:

  • To narrow your search to find a particular user, select a search parameter from the Filter drop-down list box.
  • To find a specific user, enter text in the field next to the Filter drop-down list box.
Note   

Each search page allows you to filter on different criteria. For example, you can search by last name, first name, user ID, and extension.

To make a call using Cisco Web Dialer, perform the following tasks:
  1. Click on the telephone number (extension) of the person that the user is trying to call.
  2. Select a phone device from the Calling device drop-down list box.
  3. Click Dial to place the call.
  • If you want to display your phone information, check the Do not display call confirmation dialog check box.
  • If you want to disable auto close option, check the Disable Auto Close check box.
Note   

By default, English is the preferred language.

Set Do Not Disturb

Use the Do Not Disturb option either to reject the incoming call or to turn off the ring for all the incoming calls on your phone.

You can set Do Not Disturb for either a single phone or multiple phones.

Use the Do Not Disturb option on multiple phones either to reject the incoming call or to turn off the ring for all the incoming calls on your phone.

  1. Check the Set my phone to Do Not Disturb check box.
  2. Click Save.

When your phone receives a call the call gets rejected or the ring is turned off on the phone depending on the administrator configuration. For more information, see Phone Features.

Tip    To turn off the Do Not Disturb option uncheck the Set my phone to Do Not Disturb check box and click Save.
  1. If you want to set Do Not Disturb for multiple phones check the check box for the respective phones.
    Note   

    If you want to set additional phones to Do Not Disturb, check the required check boxes from the list.

  2. Click Save.
Tip   

To turn off the Do Not Disturb option, uncheck the check box and click Save.

Set your speed dials

You can set up to 12 speed-dial lines, although your phones may not support 12 speed-dial lines. The rows where you add speed dials are a prioritized list with the top row being the first speed dial that you want to display on the phone, and so on. The buttons on your phones may be designated for other purposes besides speed dials. If the button on your phone has an extension or text next to it that is not for speed dials, the button has been designated for another purpose.

The speed dials that you assign and prioritize apply to all phones that belong to you. Your speed dials may display on Cisco Extension Mobility-enabled phones if you are allowed to use Cisco Extension Mobility.

  1. Enter the phone label and associated phone number in the rows. In the Phone Label field, enter any characters. In the Phone Number field, enter a phone number that includes an access code, area code, and so on.
  2. To reorder the speed dials, click the arrows.
  3. Click Save.
    Tip    To clear the data that you entered for a speed dial, click x. Then, click Save.

Configure your Busy Lamp Feature (BLF)

When a speed-dial button is configured to dial an internal number, the speed-dial button light will illuminate when the destination phone is picked up. It remains lit until the other phone goes off hook. As a result, the phone with the speed-dial button can determine if the other party is currently on the phone or not. Using this feature, an attendant can monitor other lines before transferring a call to that line.

Certain phone types, such as the Cisco Unified IP Phone 6900 Series, have softkeys on the screen, as opposed to physical buttons on the phone. These on-screen buttons are not compatible with the Busy Lamp Feature (BLF) and therefore do not show the presence of the other party.

Note   

When placing a call, or transferring a call, using speed dials, be aware of the following: if the destination phone has roll-over lines enabled, on-hook/off-hook illumination will apply only to the first appearance of that line on the phone. For example, if the destination number is 5000, and the line 5000 appears multiple times on the destination phone—so that calls roll over from the first appearance to the next when the first appearance is busy—then only that first appearance is monitored. If the user on the destination phone is on a call using the second appearance of 5000, the speed dial notices that the first appearance is not busy and the light may not illuminate to indicate that line 5000 is busy.

Reset your password for the Cisco Business Edition 3000 User Preferences Interface

  1. Check the Change Password check box.
  2. Enter a password that does not contain spaces or underscores.
  3. Re-enter your password and click Save.

Reset your phone PIN

You enter your phone PIN when you log in to a Cisco Extension Mobility-enabled phone. When you log into a Cisco Extension Mobility-enabled phone, your extension for line 1 is displayed, and your speed dials may appear on the phone.

The Phone PIN settings are always displayed, even if your system administrator has not set up Cisco Extension Mobility for you. Before you attempt to use Cisco Extension Mobility, verify with the local representative that manages your phone system that you are allowed to use Cisco Extension Mobility.

  1. Check the Change Phone PIN check box.
  2. Enter a PIN that includes the digits 0 through 9.
  3. Reenter your PIN and click Save.

Save

After you make your changes, click Save.

Reset

To discard your changes and display the saved data, click Reset.