Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
User Settings
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User Settings

Contents

User Settings

GUI: Cisco Business Edition 3000 Administrative Interface


Tip


User settings also display in the Cisco-provided .xls data configuration file.


In the Cisco Business Edition 3000 Administrative Interface, you can add, edit, and delete user configuration. The following table describes the settings that display on the User page (Users/Phones > Users), which allows you to add and edit user configuration.

Before you add a user, determine whether the user can act as an administrator of the system. All users can use the phones and access the Cisco Business Edition 3000 User Preferences Interface where they can manage some phone features and functionality, such as speed dials and so on. Administrators, though, can administer the entire system, including but not limited to monitoring the system, and adding, updating, and deleting phones, users, and so on. Administrators can access all pages in the Cisco Business Edition 3000 Administrative Interface and Cisco Business Edition 3000 User Preferences Interface and perform all duties that are necessary to administer the system. When you configure a user, you specify whether the user is an administrator.


Tip


Before you can add a phone (Users/Phones > Phones), you must add an extension to the user.


Table 1 Settings on the Users page

Setting

Description

General Tab Information

First Name

Enter the first name of the user. Enter up to 64 characters, except for quotation marks (").

Last Name

Enter the last name of the user. Enter up to 64 characters, except for quotation marks (").

E-mail Address

Enter the email address of the user. In this field, enter a valid email address that includes the domain for the user; for example, <user>@<domain>.com.

This email address works with the Reset Credentials button, which displays in the Edit User page.

Note   

For Voicemail Notification feature, if you have enabled Allow user to notify new voicemail through email in Usage Profile, and if the email address field is empty, the following error message appears: "The selected Usage Profile requires an email address to be configured for this user."

Usage Profile

Select the usage profile that you want to assign to the user. The usage profile that you select gives rights to the user, such as the ability to use certain calling features if the phone supports the feature.

Dial by Name Status

This field is displayed only if the Dial by Name feature is enabled for the internal callers only or for all the callers.

User ID

Enter the unique identification name for the user. You can enter any character, including alphanumeric and special characters. No character restrictions exist for this field.

Each user ID must be unique; you cannot create two users that have the same user ID.

Note   

Enter a user ID that identifies who the user is, not the function that the user performs. For example, enter an email ID to identify the user. Do not enter a value that specifies a function, such as operator.

Password

Confirm Password

Reset Credentials

User Must Change Password At Next Login

To create a password for the user, enter a password that contains alphanumeric or special characters in the Password field. In the Confirm Password field, enter the password again.

When you enter a password, the password displays as encrypted dotted text. After you save the configuration, the password fields display as blank.

If the user must change the password the next time that the user logs in to the GUI, check User Must Change Password At Next Login. (This applies to any interface that the user can access. If the user has not changed the password, the check box remains checked.)

In the Edit User page, the Reset Credentials button displays. To change the password and Phone PIN at the same time for the user, click Reset Credentials. In a dialog box, an autogenerated password and Phone PIN display. You can send an email to the user if a valid email address displays in the Email Address field. If you want the user to change the password on next login, check the check box and click OK. (Before you reset the credentials, you are asked to save any changes that you made to the page.)

A non-trivial password meets the following criteria:
  • Does contain three of the four allowable characteristics: uppercase character, lowercase character, number, symbol.
  • Does not use a character or number more than three times consecutively.
  • Does not repeat or include the alias, username, or extension.
  • Does not consist of 3 consecutive characters or numbers (for example, passwords such as 321 or ABC).

Phone PIN

Confirm Phone PIN

If the user is allowed to use Cisco Extension Mobility, as indicated in the assigned usage profile, the user enters this Phone PIN upon logging in to a Cisco Extension Mobility-enabled phone.

To create a PIN for the user, enter a PIN that includes numerals only in the Phone PIN field. In the Confirm Phone PIN field, enter the PIN again.

Tip    The user can change this PIN in the Cisco Business Edition 3000 User Preferences Interface.
Enter up to 64 characters, except for quotation marks ("). A non-trivial PIN meets the following criteria:
  • Does not use the same number more than two times consecutively.
  • Does not repeat or include the user extension or mailbox or the reverse of the user extension or mailbox.
  • Does contain three different numbers; for example, a PIN such as 121212 is trivial.
  • Does not match the numeric representation (that is, dial by name) for the first or last name of the user.
  • Does not contain groups of repeated digits, such as 408408, or patterns that are dialed in a straight line on a keypad, such as 2580, 159, or 753.

Enable Administrator Access

If you want this user to be able to log in to the Cisco Business Edition 3000 Administrative Interface, check the Enable Administrator Access check box. If you check this check box, the user can access any page in the interfaces and perform all tasks in the interfaces. No restrictions apply.

Line Number

External Caller ID

Call Forward All

For extensions (lines) that you want to associate with this user, perform the following tasks:

  1. In the Line Number field, enter a unique extension for the user. Enter an extension that is within the extension range that is specified in the Dial Plan page ( System Settings > Dial Plan). (Line numbers must be unique to this user.)
    Note    You can configure a maximum of 10 line numbers for each user.
  2. In the External Caller ID field, enter a phone number that identifies the user when the user makes an outgoing call that goes through the PSTN. By default, the main business number from the dial plan displays.
  3. To forward all incoming calls for the user to another phone number or to voicemail, check the Call Forward All check box; then select To VoiceMail, if available, or enter the phone number, including access codes, area codes, and so on, in the Call Forward All field. (Enter a phone number as if you were placing a call on the phone. Do not enter hyphens.) If the user updates the Cisco Business Edition 3000 User Preferences Interface for call forwarding, the update displays in this field. (The voicemail option only displays if the usage profile that is assigned to the user has voicemail enabled.)

The first row specifies the primary line for the phone. To make a secondary line the primary line, click the arrow icon. The secondary line moves to the top of the list and becomes the new primary line, and the former primary line becomes the secondary line and displays immediately after the new primary line.

The phone button template that is assigned in the usage profile determines the order of buttons on the phone. If the phone model does not support all of the buttons that are specified in the phone button template, only the number of buttons that the phone supports display on the phone.

The primary line displays on a Cisco Extension Mobility-enabled phone when a user is logged into that phone. The primary line is also used with call forward all and Reach Me Anywhere.

To add more rows, click the Plus icon. To delete a row, click the Minus icon for the row that you want to delete.

Show User’s Phones

To identify a list of phones that are associated with the assigned lines for the user, click Show User’s Phones. After you view the list, click OK. (The user owns a phone when line 1 is assigned to the phone.)

Tip    The Show User’s Phones link displays only in the Edit User page. You can reorder the entries after the entries display.

Cisco Mobile Solutions

Configure a supported mobile client that you want to associate with a user. You can also configure a Reach Me Anywhere number if allowed by the usage profile of the user.

Enable Cisco Mobile Client Support

This setting allows you to configure a mobile client for a user and to configure the mobile settings of the user.

Tip   

The administrator can enable Cisco Mobile Client Support and the user can configure Cisco Mobile Client Support on the User Preferences page.

Configure Cisco Mobile Client Number

Enter a phone number (the mobile phone number of the end user) that includes an access code, area code and so on. (For example, enter the phone number as if you were placing a call from your desk phone.)

Phone Type

Select the user phone type from a list of mobile phones that support Cisco mobile clients.

Device ID

A unique device ID for each user is returned after you select the phone type.

Note   

The first part of the device ID is not unique and is related to the phone type that you selected.

Note   

The administrator provides the end user the device ID along with the IP address of the TFTP server that stores the configuration file for the device. This information is needed to configure the mobile client. The user can also access the device ID on the User Preferences page.

Speed Dials Tab Information

Phone Label

Phone Number

For speed dials, perform the following tasks:

  1. Enter the phone label and associated phone number in the rows. In the Phone Label field, enter any characters. In the Phone Number field, enter a phone number that includes an access code, area code, and so on. (Enter a phone number as if you are placing a call on the phone.)
  2. To reorder the speed dials, click the arrows.
  3. Save your changes.
Tip   

To clear the data that you entered for a speed dial, click x; then, save your changes.

The phone button template that is assigned in the usage profile determines the order of buttons on the phone. If the phone model does not support all of the buttons that are specified in the phone button template, only the number of buttons that the phone supports display on the phone.

The speed dials that the user enters in the Cisco Business Edition 3000 User Preferences Interface displays in this section. In addition, the speed dials that you enter display in the Cisco Business Edition 3000 User Preferences Interface.

Calling Features Tab Information

Voicemail Notification Information

Enable user to receive email notification of new voicemails

Check the check box to receive email notification of new voicemails.

Note   

This option will not send audio file as attachment.

Include voicemail audio file as an attachment

Check the check box to receive the voicemail audio files as an attachment in the email.

Note   

Voicemail feature is disabled if the user do not have an assigned line number.

Reach Me Anywhere Information

Enable Reach Me Anywhere

If the usage profile of the user allows you to enable this setting, enter an alternative number to use the Reach Me Anywhere feature. If Cisco Mobile Client Support is enabled, the alternative number must be different than the Cisco Mobile Client Number and a call is directed to this number if the mobile client is not registered to the corporate phone system.

To set Reach Me Anywhere, perform the following task:

  1. Check the Enable Reach Me Anywhere check box.
    Note   

    Reach Me Anywhere settings are disabled if you uncheck the check box.

  2. Select the Alternate Number from the drop-down list box.
    Note   

    If you change the Alternate Number to the previous defined number, the Ring Timing Set reverts to the previous setting. However, the ring schedule remains unaltered.

  3. Click Edit to modify the edit timing settings. The Ring Timing Setting is set to Moderate Delay by default.
    Note   

    In the Edit Ring Time Set window, select custom from the Ring Timing Set drop-down list box for the user preference setting.

    For more information on Edit Ring Timing settings, see Table 3.
  4. Click Edit to modify the Ring Schedule. The Edit Ring Schedule window appears.
    Perform one of the following tasks:
    1. Select Ring alternate number any time a call arrives to set the incoming call to ring at any time.
    2. Select Ring alternate number only during the days and times specified below to set the incoming call to ring at the specific day and time.
    You can select the day, start time, and end time of the incoming calls.
    1. Check the check box of the days preferred for the incoming call. For example, check the check box to Monday till Friday.
    2. Select the start time and end time of the incoming call.

Save

Click Save to save the changes.

Save

Click Save to save the changes.

Save

Click Save to save the changes.

Reset

Click Reset to discard the unsaved changes.

When a user who does not have administrator access tries to log in, the system displays an error message. In such a case, the user can perform the following actions:

  • If the user is using Internet Explorer 8 or later, the user must close the browser, reopen it, and then log in.

    Note


    You must set the browser to the compatibility view and change the browser mode in IE using the path, Tools > Developer tools > browser mode. Set the browser mode to IE8 from the options.


  • If the user is using Mozilla Firefox, the user can either clear the browser cache and log in or close the browser, reopen it, and then log in.