Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
Sites Settings
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Sites Settings

Sites Settings

Impacted GUIs: Cisco Business Edition 3000 First Time Setup Wizard and Cisco Business Edition 3000 Administrative Interface


Tip


You can also add the Site settings to the Cisco-provided .xls data configuration file.


Sites are the geographical locations where users (employees) work.

  • Central Site—In most cases, the central site is the location where the majority of users work; in most cases, the company headquarters is the central site. In all cases, the Cisco Business Edition 3000 server is located at the central site. The central site is mandatory; therefore, you cannot delete it. You can have only 1 central site.
  • Remote Sites—Remote sites, which are optional, are branch offices that work with the central site; a WAN link or Internet connection and routers must exist between the central and remote sites. You must have dedicated subnets for remote sites. You can have up to 9 remote sites.
  • Teleworker Site—A teleworker site, which is optional, is a site that is for workers that do not work only at the central site or branch offices; teleworkers use VPN connections to connect to the central site, and no router is required to contact the central site because their Internet connection provides access to the central site. You can have 1 teleworker site.

The following table describes the fields under the Sites tab, which display only in the Cisco Business Edition 3000 First Time Setup Wizard.

Table 1 Site configuration fields in the Cisco Business Edition 3000 First Time Setup Wizard

Field

Description

Site Options

  • Configure Central Site Only (Single Site)—Select if you only have one site.
  • Configure Central Site and One or More Branch Sites (Multisite)—Select to configure the central site and one or more branch offices.
  • Number of Branch Sites—Select the number of branches you want to configure.

Remote Users

Support Offsite Phones for Teleworkers—Select to allow offsite phones for users who do not work at the central or branch offices.

You can configure multiple branches for a central site. If you have multiple sites, you first configure the central site and then the remote sites. The following table describes the fields on the Sites page (Connections > Sites):

Table 2 Settings on the Site page

Field

Description

Name

Specifies the name of your site.

Note   

The Central site is configured during the first Time Setup.

Description

Specifies the description provided for the site while configuration.

Type

Specifies the type of the site.

  • Central—For Central site
  • Branch—For Remote and Remote User sites

Actions

The following actions are available corresponding to the site:
  • Edit—Click to edit the corresponding site configuration.
  • Delete—Click to delete the corresponding site configuration.

A progress bar indicates the status of the update or deletion of the site. If you refresh or open a new browser window to access the Administrative Interface or the User Preferences Interface while the site is being deleted, a message displays that the system update is currently in progress and the administrative interface will not be available until the site is deleted.

If there is a failure while updating or deleting the site, the message “Update\Deletion failed—System will Restart” displays and the system restarts to recover. The failure indicates the problem with the system configuration.

Note   

Cisco recommends that you contact the Cisco Technical Assistance Center for assistance in case of a failure.

Add Site

Click to add a remote site.

Add Remote User Site

Click to add a remote user site.

Configuring Central Site

This section describes how to configure a central site. The central site is the location where the majority of users work; in all cases, the Cisco Business Edition 3000 server is located at the central site. In most cases, the company headquarters is the central site.

The Central Site can be configured during the Cisco Business Edition 3000 First Time Setup Wizard.

The following table describes the settings for the Central site.

Table 3 Configure central site

Field

Description

General Tab

Basic Site Information

Name

Enter a name for your central site.

Description

Enter the description for your central site.

Local Area Codes

Enter the local area code for your Central Site. You can enter multiple area codes separated by commas (,). The number should have a minimum of two digits and can have a maximum of four.

Note   

If the country pack installed on your system or the dialing configuration for your site does not support multiple area code, enter only one area code.

If the country pack installed on your system or the dialing configuration for your site supports multiple area codes, prefix the appropriate area code while dialing a local call.

Area codes should have a length that is valid in your country where you will setup the Cisco Business Edition 3000.

Note   

If you change the area code, update the configuration settings for Abbreviated Dial Rules and Custom Route Patterns configured for your site. Also ensure to update the Digit Discard Instructions and Calling Party Transformations defined for PSTN connection, if the management of these settings is set to Manual.

Local Mobile Phone Prefixes

Enter the local mobile phone prefixes for the central site. You can enter multiple local mobile phone prefixes separated by commas (,).

The local mobile phone prefix for a site consists of the first few digits of the mobile phone number, and it uniquely determines the service provider and the local zone or region of the site where the call is considered local.

Local mobile phone prefix must have a length that is valid in the country where you will set up the Cisco Business Edition 3000. For example, in India, you must enter the first four digits of the mobile phone numbers as the local mobile phone prefix. In China, you must enter the first seven digits of the mobile phone numbers as the local mobile phone prefix.

You need to specify the local mobile phone prefixes only for some countries such as India, China, and so on.

Internal Networks

Subnet Mask

The subnet and subnet masks allow you to associate your phone(s) and gateway(s) with a site. As a phone/gateway registers with the Cisco Business Edition 3000 server, the server learns the IP address of the phone/gateway. The server then searches the subnet and masks for every site to determine the best match. The phone/gateway gets placed in that site. If no match is found, by default:

  • The phones are considered to be placed in your central site
  • The gateways are considered to be placed in an unknown site
Note   

The site at which a gateway is placed determines whether your PSTN calls are routed through the that gateway, based on your Gateway Usage settings.

By default, the subnet address 192.168.1.0 with a subnet mask of 24 displays on the Central Site page. You may update this information if it does not apply to your setup.

Note   

The subnet mask value is the same which you have updated in the System Settings > Network (Step 1 of 2) in the Cisco Business Edition 3000 First Time Setup Wizard.

Enter the subnet address and specify the number of subnet masks. Enter subnet addresses and masks that are unique for each site.

To add more subnets, click the Plus icon. To delete subnets, click the Minus icon.

Media Access Allowed

Allow Access to Conference Bridge

Check this check box to allow access to the conference bridge, which is an internal component of the Cisco Business Edition 3000 software that is used for conferences.

Allow Access to Music On Hold Server

Check this check box to allow access to music on hold, which plays music on the phone when the user is on hold.

You set the audio source for music on hold in the usage profile. You upload audio source .wav files for music on hold on the Music On Hold page in the Cisco Business Edition 3000 Administrative Interface (System Settings > Music On Hold).

Allow Access to Transcoder

Check this check box to allow access to a transcoder, which is a component of the Cisco Business Edition 3000 software that can take the media stream from a codec and converts it from one compression type to another compression type.

Call Settings Tab

Call Privileges Information

Highest Privilege Allowed

Select the calling privileges for this site. The order goes from lowest privilege to highest privilege. For example, if you do not want the users at the sites to be able to make international calls but the users can make long distance calls, select Long Distance Calls.

This value applies to the entire site, so select a value that accommodates all users. Because this setting applies to the entire site, you restrict whether some users can make certain types of calls by updating the Highest Level of Calls Allowed setting in the usage profile and then applying the usage profile to the users. If the value for the Highest Privilege Allowed does not match the value that you set for the Highest Level of Calls, the lowest level that is configured for the settings get applied to the users.

Note   

The list of options that appear is based on the Country pack you have installed on the Cisco Business Edition 3000.

Emergency Calling Information

Allow Emergency Calls from this site

Check this check box to allow making emergency calls from this site. Emergency calls are made to the center that addresses emergencies for your municipality. You can restrict whether individual users can make emergency calls by checking or unchecking the Emergency Calls check box in a usage profile (Users/Phones > Usage Profiles) and then applying that usage profile to the user (Users/Phones > Users).

If this remote site is not part of the Local Exchange Carrier (LEC), do not check this check box. In most cases, for the teleworker site, uncheck this check box.

Additional Emergency Services Numbers

Enter the additional emergency services numbers.

Additional Emergency Numbers are treated as emergency calls (for example, a police station number in the city to contact during emergency).

To add multiple additional emergency services numbers, ensure that you separate each number with commas.

Emergency Location ID Numbers (ELINs)

Enter the emergency location ID number within your respective site or location.

To add multiple emergency location ID numbers, ensure that you separate each ELIN with commas.

Caution   

For the emergency services to correctly identify the site location as the source of emergency calls, you must specify at least one ELIN. This ELIN phone number must be unique to a site and be registered with its location.

PSTN Access Information

Note   

When you change the PSTN call routing options, the system saves the configuration before allowing you to view or edit the dial plan patterns. A progress bar indicates the status of saving the new PSTN access option. If you refresh or open a new browser window to access the Administrative interface while the site configuration is being updated, a message displays that the system update is currently in progress and the administrative interface will not be available until the update is completed.

Route all calls from this site through the same connection group

Select this option to automatically route all the calls from this site through the same connection group.

From the drop-down list, select the connection group through which all the calls from this site will be routed.

Click View Dial Plan Patterns to view the configured dial plan patterns. See Dial Plan Pattern Settings for more information about configuring Dial Plan Patterns.

Route calls from this site through different connection groups based on Outside Dial Code

Select this option to automatically route all the calls through different connection groups based on the Outside Dial Code dialed when making the call.

From the drop-down list, select the connection group through which all the calls from this site will be routed for each outside dial code.

Note   

This option is not available for a single outside dial code configured on System Settings > Dial Plan > General > Dialing Prefixes area.

Click View Dial Plan Patterns to view the configured dial plan patterns. See Dial Plan Pattern Settings for more information about configuring Dial Plan Patterns.

Route calls from this site through different connection groups based on call type

Select this option to automatically route calls from this site through different connection groups based on the call type. The various call type available are:
  • Emergency Calls
  • Inter Cluster Calls
  • Local Calls
  • Toll Free Calls
  • Long Distance Calls
  • International Calls
  • Service Calls
  • Local Mobile Calls
  • Long distance Mobile Calls
  • Premium Calls
  • Long Distance Collect Calls
  • Local Collect Calls
Note   

The call types available to choose depends on the country pack you have installed on the Cisco Business Edition 3000.

From the drop-down list, for each outside dial code and call type, select the connection group through which the calls will be routed from this site.

Click View Dial Plan Patterns to view the configured dial plan patterns. See Dial Plan Pattern Settings for more information about configuring Dial Plan Patterns.

Route using a custom dial plan

Select this option to manually route the PSTN calls using a custom dial plan. You can edit the dial plan pattern.

  • Edit Dial Plan Patterns—Click to edit the dial plan pattern for the PSTN connection. For information about the settings on the dial plan patterns page, see Dial Plan Pattern Settings.
  • Edit SPA Dial Plan—Click to edit the dial plan for the SPA connection.
    Note   

    This link is not available if there is no SPA connection type configured on your system.

    The Edit SPA Dial Plan window allows you to set the number patterns that Cisco Business Edition matches against the called numbers received from a SPA gateway in order to determine whether to route the call. For information about the settings on the dial plan patterns page, see SPA Dial Plan Patterns.

Default Outside Dial Code

From the drop-down list, select the outside dial code to use for redial and click-to-call calls from this site.

Note   

Ensure that you select a valid connection group for this outside dial code for the PSTN calls to work correctly.

Call Quality Tab

Call Between Sites Information

Bandwidth Between Sites

Select the amount of span that you are leasing from your service provider for your Internet and intranet connectivity.

Note   

Sites which operate with a network bandwidth less than T1 to a central site are not supported for point to point video calls.

Video: Enable Video Calls Between Sites

Check box to enable video calls between sites.

Note   

Point-to-point video is not supported within the teleworker site or between the teleworker site and any other site connected to the teleworker site.

Bandwidth Allocation for Audio and Video

Caution   

The number of video calls is expected to be small. Because bandwidth is usually limited between sites, the system does not reserve video bandwidth for infrequent video calls because this bandwidth can be used for the audio-only calls. Thus, if a large number of video calls are made (relative to the number of video calls between sites as shown on the sites page), audio and video quality can suffer between the sites. If you encounter poor quality due to a large number of video calls, then you may find it necessary to disable video to and from site.

Select the percentage of span that you want to make available for combined audio and video between sites; for example, between the central and remote site. The rest of the span gets used for data communication between sites.

You can use the slider to select the value or enter in the field provided.

Quality/Quantity Tradeoff

Determine whether the quality of (audio and video) calls or the number of total calls is more important for calls between the sites; for example, between the central and teleworkers site or central and branch sites. Slide the scale to accommodate your decision.

You can use the slider to select the value.

Note   

Point-to-point video is not supported within the teleworker site or between the teleworker site and any other site connected to the teleworker site.

Approximate Call Capacity to Other Sites

This setting, which is read only, lists the maximum number of calls (audio and video) that can occur between the sites. The number changes if you update any of the settings in the Calls Between Sites section.

Calls Within Sites

Quality/Quantity Tradeoff

Determine whether the quality of calls (audio and video) or the number of total calls is more important for calls within the site that you are configuring. Slide the scale to accommodate your decision.

You can use the slider to select the value.

Save

Click Save to save your changes.

A progress bar indicates the status of the site configuration. If you refresh or open a new browser window to access the Administrative interface while the site configuration is being updated, a message displays that the system update is currently in progress and the administrative interface will not be available until the update is completed.

If there is a failure while updating the site, the system restarts to recover. The failure indicates the problem with the system configuration.

Note   

Cisco recommends that you contact the Cisco Technical Assistance Center for assistance in case of a failure.

Reset

Click Reset to discard your changes and display the saved data.

OK

Click OK to save your settings.

A progress bar indicates the status of the site configuration. If you refresh or open a new browser to access the Administrative Interface while the site is configured, a message appears indicating that the system update is currently in progress and the administrative interface will be unavailable until the update completes.

If an error occurs while configuring the site, the system restarts to recover. The failure indicates the problem with the system configuration.

Note   

Cisco recommends that you contact the Cisco Technical Assistance Center for assistance.

Cancel

Click Cancel to cancel the configuration.

Configure Remote Site

This section describes how to configure a branch site. Remote sites represent physical locations where your branch offices are located. Teleworker site represents a virtual location used to place users that do not work at the central site or any remote site. You can configure multiple branch/remote sites in your system.

The following table describes the settings for remote sites, including branch offices and the teleworker site.

Table 4 Configure central and branch sites

Field

Description

General Tab Information

Basic Site Information

Name

Enter the name of your Remote Site.

Description

Enter a description for your Remote Site.

Time Zone

From the drop-down list box, select the time zone for the site.

Local Area Codes

Enter the local area code for your Central Site. You can enter multiple area codes separated by commas (,). The number should have a minimum of two digits and can have a maximum of four.

Note   

If the country pack installed on your system or the dialing configuration for your site does not support multiple area code, enter only one area code.

If the country pack installed on your system or the dialing configuration for your site supports multiple area codes, prefix the appropriate area code while dialing a local call.

Area codes should have a length that is valid in your country where you will setup the Cisco Business Edition 3000.

Note   

If you change the area code, update the configuration settings for Block Rules, Abbreviated Dial Rules, and Custom Route Patterns configured for your site. Also ensure to update the Digit Discard Instructions and Calling Party Transformations defined for PSTN connection, if the management of these settings is set to Manual.

Local Mobile Phone Prefixes

Enter the local mobile phone prefixes for the central site. You can enter multiple local mobile phone prefixes separated by commas (,).

The local mobile phone prefix for a site consists of the first few digits of the mobile phone number, and it uniquely determines the service provider and the local zone or region of the site where the call is considered local.

Local mobile phone prefix must have a length that is valid in the country where you will set up the Cisco Business Edition 3000. For example, in India, you must enter the first four digits of the mobile phone numbers as the local mobile phone prefix. In China, you must enter the first seven digits of the mobile phone numbers as the local mobile phone prefix.

You need to specify the local mobile phone prefixes only for some countries such as India, China, and so on.

Internal Networks

Subnet Mask

The subnet and subnet masks allow you to associate your phone(s) and gateway(s) with a site. As a phone/gateway registers with the Cisco Business Edition 3000 server, the server learns the IP address of the phone/gateway. The server then searches the subnet and masks for every site to determine the best match. The phone/gateway is placed in that site. If no match is found, by default:

  • The phones are considered to be placed in your Central Site
  • The gateways are considered to be placed in an unknown site
Note   

Site at which a gateway is placed decides whether your PSTN calls are routed through the that gateway, based on your Gateway Usage settings.

By default, subnet address 192.168.1.0 with a subnet mask of 24 displays on the central site page. You may update this information if it does not apply to your setup.

Note   

The subnet mask value is the same which you have updated in the System Settings > Network (Step 1 of 2) in the Cisco Business Edition 3000 First Time Setup Wizard.

Enter the subnet address and specify the number of subnet masks. Enter subnet addresses and masks that are unique for each site.

To add more subnets, click the Plus icon. To delete subnets, click the Minus icon.

Media Access Allowed

Allow Access to Conference Bridge

Check this check box to allow access to the conference bridge, which is an internal component of the Cisco Business Edition 3000 software that is used for conferences.

Allow Access to Music On Hold Server

Check this check box to allow access to music on hold, which plays music on the phone when the user is on hold.

You set the audio source for music on hold in the usage profile. You upload audio source .wav files for music on hold on the Music On Hold page in the Cisco Business Edition 3000 Administrative Interface (System Settings > Music On Hold).

Allow Access to Transcoder

Check this check box to allow access to a transcoder, which is a component of the Cisco Business Edition 3000 software that can take the media stream from a codec and converts it from one compression type to another compression type.

Call Settings Tab

Calls Privileges Information

Highest Privilege Allowed

Select the calling privileges for this site. The order goes from lowest privilege to highest privilege. For example, if you do not want the users at the sites to be able to make international calls but the users can make long distance calls, select Long Distance Calls.

This value applies to the entire site, so select a value that accommodates all users. Because this setting applies to the entire site, you restrict whether some users can make certain types of calls by updating the Highest Level of Calls Allowed setting in the usage profile and then applying the usage profile to the users. If the value for the Highest Privilege Allowed does not match the value that you set for the Highest Level of Calls, the lowest level that is configured for the settings get applied to the users.

Note   

The list of options that appear is based on the Country pack you have installed on the Cisco Business Edition 3000.

Emergency Calling Information

Allow Emergency Calls from this site

Check this check box to allow making emergency calls from this site. Emergency calls are made to the center that addresses emergencies for your municipality. You can restrict whether individual users can make emergency calls by checking or unchecking the Emergency Calls check box in a usage profile (Users/Phones > Usage Profiles) and then applying that usage profile to the user (Users/Phones > Users).

If this remote site is not part of the Local Exchange Carrier (LEC), do not check this check box. In most cases, for the teleworker site, uncheck this check box.

Additional Emergency Services Numbers

Enter the additional emergency services numbers.

Additional Emergency Numbers are treated as emergency calls (for example, a police station number in the city to contact during emergency).

To add multiple additional emergency services numbers, ensure that you separate each number with commas.

Emergency Location ID Numbers (ELINs)

Enter the emergency location ID number within your respective site or location.

To add multiple emergency location ID numbers, ensure that you separate each ELIN with commas.

Caution   

For the emergency services to correctly identify the site location as the source of emergency calls, you must specify at least one ELIN. This ELIN phone number must be unique to a site and be registered with its location.

PSTN Access Information

Note   

When you change the PSTN call routing options, the system saves the configuration before allowing you to view or edit the dial plan patterns. A progress bar indicates the status of saving the new PSTN access option. If you refresh or open a new browser window to access the Administrative interface while the site configuration is being updated, a message displays that the system update is currently in progress and the administrative interface will not be available until the update is completed.

Route all calls from this site through the same connection group

Select this option to automatically route all the calls from this site through the same connection group.

From the drop-down list, select the connection group through which all the calls from this site will be routed.

Click View Dial Plan Patterns to view the configured dial plan patterns. See Dial Plan Pattern Settings for more information about configuring Dial Plan Patterns.

Route calls from this site through different connection groups based on Outside Dial Code

Select this option to automatically route all the calls through different connection groups based on the Outside Dial Code dialed when making the call.

From the drop-down list, select the connection group through which all the calls from this site will be routed for each outside dial code.

Note   

This option is not available for a single outside dial code configured on System Settings > Dial Plan > General > Dialing Prefixes area.

Click View Dial Plan Patterns to view the configured dial plan patterns. See Dial Plan Pattern Settings for more information about configuring Dial Plan Patterns.

Route calls from this site through different connection groups based on call type

Select this option to automatically route calls from this site through different connection groups based on the call type. The various call type available are:
  • Emergency Calls
  • Inter Cluster Calls
  • Local Calls
  • Toll Free Calls
  • Long Distance Calls
  • International Calls
  • Service Calls
  • Local Mobile Calls
  • Long distance Mobile Calls
  • Premium Calls
  • Long Distance Collect Calls
  • Local Collect Calls
Note   

The call types available to choose depends on the country pack you have installed on the Cisco Business Edition 3000.

From the drop-down list, for each outside dial code and call type, select the connection group through which the calls will be routed from this site.

Click View Dial Plan Patterns to view the configured dial plan patterns. See Dial Plan Pattern Settings for more information about configuring Dial Plan Patterns.

Route using a custom dial plan

Select this option to manually route the PSTN calls using a custom dial plan. You can edit the dial plan pattern.

  • Edit Dial Plan Patterns—Click to edit the dial plan pattern for the PSTN connection. For information about the settings on the dial plan patterns page, see Dial Plan Pattern Settings.
  • Edit SPA Dial Plan—Click to edit the dial plan for the SPA connection.
    Note   

    This link is not available if there is no SPA connection type configured on your system.

    The Edit SPA Dial Plan window allows you to set the number patterns that Cisco Business Edition matches against the called numbers received from a SPA gateway in order to determine whether to route the call. For information about the settings on the dial plan patterns page, see SPA Dial Plan Patterns.

Default Outside Dial Code

From the drop-down list, select the outside dial code to use for redial and click-to-call calls from this site.

Note   

Ensure that you select a valid connection group for this outside dial code for the PSTN calls to work correctly.

Call Quality Tab

Call Between Sites Information

Bandwidth Between Sites

Select the amount of span that you are leasing from your service provider for your Internet and intranet connectivity.

Note   

Sites which operate with a network bandwidth less than T1 to a central site are not supported for point-to-point video calls.

Video: Enable Video Calls Between Sites

Check box to enable video calls between sites.

Note   

Point-to-point video is not supported within the teleworker site or between the teleworker site and any other site connected to the teleworker site.

Bandwidth Allocation for Audio and Video

Caution   

The number of video calls is expected to be small. Because bandwidth is usually limited between sites, the system does not reserve video bandwidth for infrequent video calls because this bandwidth can be used for the audio-only calls. Thus, if a large number of video calls are made (relative to the number of video calls between sites as shown on the sites page), audio and video quality can suffer between the sites. If you encounter poor quality due to a large number of video calls, then you may find it necessary to disable video to and from the sites.

Select the percentage of span that you want to make available for combined audio and video between sites; for example, between the central and remote site. The rest of the span gets used for data communication between sites.

You can use the slider to select the value or enter in the field provided.

Quality/Quantity Tradeoff

Determine whether the quality of (audio and video) calls or the number of total calls is more important for calls between the sites; for example, between the central and teleworkers site or central and branch sites. Slide the scale to accommodate your decision.

You can use the slider to select the value.

Note   

Point to point video is not supported within the teleworker site or between the teleworker site and any other site connected to the teleworker site.

Approximate Call Capacity to Other Sites

This setting, which is read only, lists the maximum number of calls (audio and video) that can occur between the sites. The number changes if you update any of the settings in the Calls Between Sites section.

Calls Within Sites

Quality/Quantity Tradeoff

Determine whether the quality of calls (audio and video) or the number of total calls is more important for calls within the site that you are configuring. Slide the scale to accommodate your decision.

You can use the slider to select the value.

Save

Click Save to save your changes.

A progress bar indicates the status of the site configuration. If you refresh or open a new browser window to access the Administrative interface while the site configuration is being updated, a message displays that the system update is currently in progress and the administrative interface will not be available until the update is completed.

If there is a failure while updating the site, the system restarts to recover. The failure indicates the problem with the system configuration.

Note   

Cisco recommends that you contact the Cisco Technical Assistance Center for assistance in case of a failure.

Reset

Click Reset to discard your changes and display the saved data.

OK

Click OK to save your settings.

A progress bar indicates the status of the site configuration. If you refresh or open a new browser to access the Administrative Interface while the site is configured, a message appears indicating that the system update is currently in progress and the administrative interface will be unavailable until the update completes.

If an error occurs while configuring the site, the system restarts to recover. The failure indicates the problem with the system configuration.

Note   

Cisco recommends that you contact the Cisco Technical Assistance Center for assistance.

Cancel

Click Cancel to cancel the configuration.

Configure Remote User Site

This section describes how to configure a remote user site. Remote user site represents a virtual location used to place users/teleworkers that do not work at the central site or any remote site.

The remote user site uses the Time zone and Local Area Code(s) of the central site. All the phones in the remote user site will display the system time zone. To place PSTN calls outside the central site, prefix the long distance dial code. In countries that have toll bypass regulation, ensure that the PSTN calls from remote user site adheres to their country regulation. The following table describes the settings for a remote user.

Table 5 Configure remote user for teleworkers site

Field

Description

General Tab Information

Name

Enter the name for your Remote User Site.

Description

Enter a description for your Remote User Site.

Media Access Allowed

Allow Access to Conference Bridge

Check this check box to allow access to the conference bridge, which is an internal component of the Cisco Business Edition 3000 software that is used for conferences.

Allow Access to Music On Hold Server

Check this check box to allow access to music on hold, which plays music on the phone when the user is on hold.

You set the audio source for music on hold in the usage profile. You upload audio source .wav files for music on hold on the Music On Hold page in the Cisco Business Edition 3000 Administrative Interface (System Settings > Music On Hold).

Allow Access to Transcoder

Check this check box to allow access to a transcoder, which is a component of the Cisco Business Edition 3000 software that can take the media stream from a codec and converts it from one compression type to another compression type.

Call Settings Tab

Call Privileges Information

Highest Privilege Allowed

Select the calling privileges for this site. The order goes from lowest privilege to highest privilege. For example, if you do not want the users at the sites to be able to make international calls but the users can make long distance calls, select Long Distance Calls.

This value applies to the entire site, so select a value that accommodates all users. Because this setting applies to the entire site, you restrict whether some users can make certain types of calls by updating the Highest Level of Calls Allowed setting in the usage profile and then applying the usage profile to the users. If the value for the Highest Privilege Allowed does not match the value that you set for the Highest Level of Calls, the lowest level that is configured for the settings get applied to the users.

Note   

The list of options that appear is based on the Country pack you have installed on the Cisco Business Edition 3000.

Emergency Calling Information

Allow Emergency Calls from this site

Check this check box to allow making emergency calls from this site. Emergency calls are made to the center that addresses emergencies for your municipality. You can restrict whether individual users can make emergency calls by checking or unchecking the Emergency Calls check box in a usage profile (Users/Phones > Usage Profiles) and then applying that usage profile to the user (Users/Phones > Users).

If this remote site is not part of the Local Exchange Carrier (LEC), do not check this check box. In most cases, for the teleworker site, uncheck this check box.

Additional Emergency Services Numbers

Enter the additional emergency services numbers.

Additional Emergency Numbers are treated as emergency calls (for example, a police station number in the city to contact during emergency).

To add multiple additional emergency services numbers, ensure that you separate each number with commas.

Emergency Location ID Numbers (ELINs)

Enter the emergency location ID number within your respective site or location.

To add multiple emergency location ID numbers, ensure that you separate each ELIN with commas.

Caution   

For the emergency services to correctly identify the site location as the source of emergency calls, you must specify at least one ELIN. This ELIN phone number must be unique to a site and be registered with its location.

PSTN Access Information

Note   

When you change the PSTN call routing options, the system saves the configuration before allowing you to view or edit the dial plan patterns. A progress bar indicates the status of saving the new PSTN access option. If you refresh or open a new browser window to access the Administrative interface while the site configuration is being updated, a message displays that the system update is currently in progress and the administrative interface will not be available until the update is completed.

Route all calls from this site through the same connection group

Select this option to automatically route all the calls from this site through the same connection group.

From the drop-down list, select the connection group through which all the calls from this site will be routed.

Click View Dial Plan Patterns to view the configured dial plan patterns. See Dial Plan Pattern Settings for more information about configuring Dial Plan Patterns.

Route calls from this site through different connection groups based on Outside Dial Code

Select this option to automatically route all the calls through different connection groups based on the Outside Dial Code dialed when making the call.

From the drop-down list, select the connection group through which all the calls from this site will be routed for each outside dial code.

Note   

This option is not available for a single outside dial code configured on System Settings > Dial Plan > General > Dialing Prefixes area.

Click View Dial Plan Patterns to view the configured dial plan patterns. See Dial Plan Pattern Settings for more information about configuring Dial Plan Patterns.

Route calls from this site through different connection groups based on call type

Select this option to automatically route calls from this site through different connection groups based on the call type. The various call type available are:
  • Emergency Calls
  • Inter Cluster Calls
  • Local Calls
  • Toll Free Calls
  • Long Distance Calls
  • International Calls
  • Service Calls
  • Local Mobile Calls
  • Long distance Mobile Calls
  • Premium Calls
  • Long Distance Collect Calls
  • Local Collect Calls
Note   

The call types available to choose depends on the country pack you have installed on the Cisco Business Edition 3000.

From the drop-down list, for each outside dial code and call type, select the connection group through which the calls will be routed from this site.

Click View Dial Plan Patterns to view the configured dial plan patterns. See Dial Plan Pattern Settings for more information about configuring Dial Plan Patterns.

Route calls from this site through different connection groups based on call type

Select this option to automatically route calls from this site through different connection groups based on the call type. The various call type available are:
  • Emergency Calls
  • Inter Cluster Calls
  • Local Calls
  • Toll Free Calls
  • Long Distance Calls
  • International Calls
  • Service Calls
  • Local Mobile Calls
  • Long distance Mobile Calls
  • Premium Calls
  • Long Distance Collect Calls
  • Local Collect Calls
Note   

The call types available to choose depends on the country pack you have installed on the Cisco Business Edition 3000.

From the drop-down list, for each outside dial code and call type, select the connection group through which the calls will be routed from this site.

Click View Dial Plan Patterns to view the configured dial plan patterns. See Dial Plan Pattern Settings for more information about configuring Dial Plan Patterns.

Route using a custom dial plan

Select this option to manually route the PSTN calls using a custom dial plan. You can edit the dial plan pattern.

  • Edit Dial Plan Patterns—Click to edit the dial plan pattern for the PSTN connection. For information about the settings on the dial plan patterns page, see Dial Plan Pattern Settings.
  • Edit SPA Dial Plan—Click to edit the dial plan for the SPA connection.
    Note   

    This link is not available if there is no SPA connection type configured on your system.

    The Edit SPA Dial Plan window allows you to set the number patterns that Cisco Business Edition matches against the called numbers received from a SPA gateway in order to determine whether to route the call. For information about the settings on the dial plan patterns page, see SPA Dial Plan Patterns.

Default Outside Dial Code

From the drop-down list, select the outside dial code to use for redial and click-to-call calls from this site.

Note   

Ensure that you select a valid connection group for this outside dial code for the PSTN calls to work correctly.

Call Quality Tab

Call Between Sites Information

Bandwidth Between Sites

Select the amount of span that you are leasing from your service provider for your Internet and intranet connectivity.

Video: Enable Video Calls Between Sites.

Note   

Point to point video is not supported within the teleworker site or between the teleworker site and any other site connected to the teleworker site.

Check box to enable video calls between sites.

Note   

Disabled for Teleworker sites.

Bandwidth Allocation for Audio and Video

Note   

Point to point video is not supported within the teleworker site or between the teleworker site and any other site connected to the teleworker site.

Select the percentage of span that you want to make available for audio between sites; for example, between the central and remote site. The rest of the span gets used for data communication between sites.

You can use the slider to select the value or enter in the field provided.

Quality/Quantity Tradeoff

Determine whether the quality of calls or the number of total calls is more important for calls between the sites; for example, between the central and teleworkers site or central and branch sites. Slide the scale to accommodate your decision.

You can use the slider to select the value.

Approximate Call Capacity to Other Sites

This setting, which is read only, lists the maximum number of calls that can occur between the sites. The number changes if you update any of the settings in the Calls Between Sites section.

Calls Within Sites

Quality/Quantity Tradeoff

Determine whether the quality of calls or the number of total calls is more important for calls within the site that you are configuring. Slide the scale to accommodate your decision.

You can use the slider to select the value.

Save

Click Save to save your changes.

A progress bar indicates the status of the site configuration. If you refresh or open a new browser window to access the Administrative interface while the site configuration is being updated, a message displays that the system update is currently in progress and the administrative interface will not be available until the update is completed.

If there is a failure while updating the site, the system restarts to recover. The failure indicates the problem with the system configuration.

Note   

Cisco recommends that you contact the Cisco Technical Assistance Center for assistance in case of a failure.

Reset

Click Reset to discard your changes and display the saved data.

OK

Click OK to save your settings.

A progress bar indicates the status of the site configuration. If you refresh or open a new browser to access the Administrative Interface while the site is configured, a message appears indicating that the system update is currently in progress and the administrative interface will be unavailable until the update completes.

If an error occurs while configuring the site, the system restarts to recover. The failure indicates the problem with the system configuration.

Note   

Cisco recommends that you contact the Cisco Technical Assistance Center for assistance.

Cancel

Click Cancel to cancel the configuration.

Configuring Logical Partitioning

Some countries have regulations on PSTN access to prevent toll bypass when PSTN networks are bridged with data networks; for example, India. In Cisco Business Edition 3000, you can control how phones in different sites participate during PSTN calls. You can configure Logical Partitioning on Cisco Business Edition 3000 if installed in countries enforcing the Telecom Regulations.

The following table describes the settings that display on the Edit Logical Partitioning page.

Table 6 Settings on Edit Logical Partitioning page

Field

Description

PSTN Access Restrictions

Default (Local Site Access only)

Choose this to prevent a phone in a remote site participating in a call happening between phone(s) in the local site and PSTN (using the gateway of the local site).

Custom (Choose Allowed Sites)

In the grid showing all your sites, check the check boxes to allow PSTN access between a pair of sites. This setting is bidirectional and allows phones from the selected pair of sites to participate in the same call connected to PSTN.

Note   

When you add a new site, the Add Site page displays all the sites. You can select the site(s) to which phones from the selected site(s) and the new site can participate in the same call connected to PSTN.

Dial Plan Pattern Settings

Table 7 Settings on the Dial Plan Patterns Page

Field

Description

View Dial Plan Patterns Information

Copy from Site

Select the dial pattern from the drop-down list and click Load to load the dial plan from a different site. The details of the selected dial plan pattern display in the Dial Plan Patterns section.

Click Load again to load the dial plan from the site with the updated changes during the interim.

The dial plan pattern appears in the Dial Plan Patterns area.
Note   

If there are no other sites configured in the system, the option to load dial plan pattern settings will not be available.

A progress bar indicates the status of loading the dial plan patterns to this site. If you refresh or open a new browser window to access the Administrative Interface or the User Preferences Interface while the pattern is updated, a message displays that the system update is currently in progress and the administrative interface will not be available until the dial plan patterns are updated.

If there is a failure while loading the dial plan patterns, system restarts to recover.

Dial Plan Patterns Information

Filter

Choose the option from the drop-down list to filter the dial plans selected based on the following categories:
  • Pattern
  • Class of Service
  • Call Handling
  • Routing Destination
  • Description

Pattern

Specifies the pattern of the dial plan.

Class of Service

Specifies the class of service of the dial plan. The following options are available:
  • Emergency Calls
  • Inter Cluster Calls
  • Local Calls
  • Toll Free Calls
  • Long Distance Calls
  • International Calls
  • Service Calls
  • Local Mobile Calls
  • Long distance Mobile Calls
  • Premium Calls
  • Long Distance Collect Calls
  • Local Collect Calls

Call Handling

Species the call handling operation of the dial plan. The two options available are:
  • Route Call
  • Translate Number and Route Call

Trim Leading Digits

Specifies the number of digits that are trimmed from the pattern.

Translation

Specifies the translation of the pattern after trimming the leading digits.

Routing Destination

Specifies the routing destination for the calls.

Description

Specifies the description for the dial plan.

Actions

The following actions are available corresponding to the dial plan:
  • Edit—Click to edit the corresponding dial plan pattern.
  • Delete—Click to delete the corresponding dial plan pattern.

Add Dial Plan Pattern

Click to add a new dial plan pattern.

Add Dial Plan Pattern Information

Pattern Identification Information

Pattern

Enter the pattern for the new dial plan.

Call Class of Service

Select the class of service for the call from the drop-down list.

Description

Enter the description for the new dial plan pattern.

Digit Manipulation Information

Trim Leading Digits

From the drop-down list select a number to specify the number of digits to be trimmed from the leading digits.

Prefix Number

Enter the number to prefix to the leading digits in the pattern.

Number Mask

Enter a number mask to apply to the calling number digits in order to transform the calling number.

Translation

Specifies the translation of the pattern after digit manipulation is performed.

Call Handling Information

Operation

Specifies how calls are handled in this dial plan pattern. You can choose one of the following options:
  • Route Call—Select this option to route the calls through the same trunk group. you can select the trunk group from the drop-down list.
  • Translate Number and Route Call—Select this option to translate and route the calls. You can select the highest call class of service from the drop-down list.

Show Advanced Settings/Hide Advanced Settings

Call Classification

From the drop-down list, choose how you want calls that use this pattern to be classified in Call Detail Reports.

Number Type

Choose the format for the number type in called party directory numbers. Cisco Business Edition 3000 sets the called directory number (DN) type. Choose one of the following options:
  • Cisco CallManager—Use when you want Cisco Business Edition 3000 to choose the directory number type.
  • Unknown—Use when the dialing plan is unknown
  • National—Use when you are dialing within the dialing plan for your country.
  • International—Use when you are dialing outside the dialing plan for your country.
  • Subscriber—Use when you are dialing a subscriber by using a shortened subscriber number.
Note   

Cisco recommends that you do not change the default value unless you have advanced experience with dialing plans such as NANP or the European dialing plan. You may need to change the default in Europe because Cisco Unified Communications Manager does not recognize European national dialing patterns. You can also change this setting when you are connecting to a PBX that requires the called directory number to be encoded to a non-national type numbering plan.

Provide outside dial tone

Select this option to provide an outside dial tone.

Allow overlap sending

Select this option to allow overlap sending. With overlap sending enabled, when Cisco Business Edition 3000 passes a call to the PSTN, it relies on overlap sending in the PSTN to determine how many digits to collect and where to route the call.

Urgent priority

Select this option to set the priority of this dial plan pattern.

SPA Dial Plan Patterns

The Edit SPA Dial Plan window allows you to set the digit patterns that Cisco Business Edition 3000 matches against called numbers received from a SPA gateway in order to determine whether to route the call.

The following table describes the settings of the Edit SPA Dial Plan window.

Table 8 Settings on the SPA Dial Plan Patterns Page
Field Description

Add Dial Plan Pattern

To apply a new called number matching pattern for calls that are received from an SPA gateway, enter the transformation pattern in this text box and click the arrow to add the pattern to the list of Current Dial Plan Patterns.

Custom Dial Plan Patterns

This list box displays the list of number patterns that Cisco Business Edition 3000 matches against the called number. For all calls received from an SPA gateway, Cisco Business Edition 3000 checks the called number against the patterns in this list. If the called number does not match a pattern in the list, Cisco Business Edition 3000 does not route the call.

Delete

To delete a pattern from the list, highlight the pattern and click Delete.

OK

Click OK to save your configuration changes.

Cancel

Click Cancel to cancel your configuration changes and return to the previous screen.