Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
Checklists for Users, Departments, Lines, and Phones
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Checklists for Users, Departments, Lines, and Phones

Contents

Checklists for Users, Departments, Lines, and Phones

This chapter contains configuration checklists for the following topics:

Adding a User to the System

Users, which are employees of the company, are allowed to use the phones because you added the users and phones to the system. You can add a user by using one of the following methods:

  • Through the Cisco-provided .xls data configuration file in the Cisco Business Edition 3000 First Time Setup Wizard (for initial deployment)
  • Through the Cisco-provided .xls data configuration file in the Cisco Business Edition 3000 Administrative Interface (after initial deployment)
  • Under Users/Phones > Users in the Cisco Business Edition 3000 Administrative Interface (after initial deployment)

Tip


After you insert users in bulk through the Cisco-provided .xls data configuration file, status for the insertion displays. If errors occur, you can download a report that describe the errors. After you download the report, correct the errors in the Cisco-provided .xls data configuration file, and upload the file again through the Search Phones or Search Users pages in the Cisco Business Edition 3000 Administrative Interface. Select Users/Phones > Users or Phones, and click Import Users/Phones.



Caution


You cannot add a phone until you assign a user and user extension to line one in the Phone page (or add the user and user extension under the User tab and add the extension under the Phone tab in the Cisco-provided .xls data configuration file). See the Adding a Phone for a User.

When you configure a user ID, make sure that you enter a user ID that identifies who the user is, not the function that the user performs. For example, enter an email ID to identify the user. Do not enter a value that specifies a function, such as operator.


Procedure
    Step 1   Perform one of the following:
    • For the Cisco Business Edition 3000 First Time Setup Wizard, see Step 2 through Step 6.
    • For the Cisco Business Edition 3000 Administrative Interface, see Step 7.
    Step 2   If you plan to use the use the Cisco-provided .xls data configuration file in the Cisco Business Edition 3000 First Time Setup Wizard, add the configuration data for the user(s) to the Cisco-provided .xls data configuration file.
    Step 3   Verify that the data is correct in the Cisco-provided .xls data configuration file.
    Step 4   After you have entered all configuration data that you want to upload to the system in the Cisco-provided .xls data configuration file, upload the Cisco-provided .xls data configuration file on the Select Setup Mode page in the Cisco Business Edition 3000 First Time Setup Wizard. You can upload the file from a USB flash drive or from your desktop.

    Select Automatic Setup.

    Tip   

    If you are uploading from a USB flash drive, ensure that you insert the USB flash drive into the port on the Cisco Business Edition 3000 server.

    Step 5   After you upload the Cisco-provided .xls data configuration file to the server, the Cisco Business Edition 3000 First Time Setup Wizard takes you to the Summary page. After the server reboots, log into the Cisco Business Edition 3000 Administrative Interface.
    Step 6   The Post-Setup wizard allows you to immediately insert the user and phone configuration. Click Import Users/Phones.
    Step 7   If you have already completed the Cisco Business Edition 3000 First Time Setup Wizard, you can add a user to the system by performing one of the following methods in the Cisco Business Edition 3000 Administrative Interface:
    • Select Users/Phones > Users to add a single or multiple users.

      In the user page, create the extensions, speed dials, username and password, and so on. In addition, you must select a usage profile. Verify that you have configured a usage profile that works for the user and phone.

    • To add multiple users from the Cisco-provided .xls data configuration file, select Users/Phones > Users. After you verify that the information in the Cisco-provided .xls data configuration file is correct, click Import Users/Phones in the Search Users page.

    Tip   

    To edit or delete user configuration, select Users/Phones > Users in the Cisco Business Edition 3000 Administrative Interface.


    Adding a Phone for a User

    You can add a phone by using one of the following methods:

    • Through the Cisco-provided .xls data configuration file in the Cisco Business Edition 3000 First Time Setup Wizard (for initial deployment)
    • Through the Cisco-provided .xls data configuration file in the Cisco Business Edition 3000 Administrative Interface (after initial deployment)
    • Under Users/Phones > Phones in the Cisco Business Edition 3000 Administrative Interface (after initial deployment)

    Caution


    The following procedure assumes that you have users and user extensions set up in your system. You cannot add a phone unless you assign a user extension as line one in the phone configuration.



    Tip


    After you insert phones in bulk through the Cisco-provided .xls data configuration file, status for the insertion displays. If errors occur, you can download a report that describe the errors. After you download the report, correct the errors in the Cisco-provided .xls data configuration file, and upload the file again through the Search Phones or Search Users pages in the Cisco Business Edition 3000 Administrative Interface. Select Users/Phones > Users or Phones, and click Import Users/Phones.


    Procedure
      Step 1   Perform one of the following:
      • For the Cisco Business Edition 3000 First Time Setup Wizard, see Step 2 through Step 6.
      • For the Cisco Business Edition 3000 Administrative Interface, see Step 7.
      Step 2   If you plan to use the use the Cisco-provided .xls data configuration file in the Cisco Business Edition 3000 First Time Setup Wizard, add the configuration data for the phone(s) to the Cisco-provided .xls data configuration file.
      Step 3   Verify that the data is correct in the Cisco-provided .xls data configuration file.
      Step 4   Install the licenses for the phones in the License page in the Cisco Business Edition 3000 First Time Setup Wizard. You cannot add the phone configuration if licenses do not exist for the phones.
      Step 5   After you have entered all configuration data that you want to upload to the system in the Cisco-provided .xls data configuration file, upload the Cisco-provided .xls data configuration file on the Select Setup Mode page in the Cisco Business Edition 3000 First Time Setup Wizard.

      Select Automatic Setup. You can upload the file from a USB flash drive or from your desktop.

      Tip   

      If you are uploading from a USB flash drive, ensure that you insert the USB flash drive into the port on the Cisco Business Edition 3000 server.

      Step 6   After you upload the Cisco-provided .xls data configuration file to the server, the Cisco Business Edition 3000 First Time Setup Wizard takes you to the Summary page. After the server reboots, log into the Cisco Business Edition 3000 Administrative Interface.
      Step 7   The Post-Setup wizard allows you to immediately insert the user and phone configuration. Click Import Users/Phones.
      Step 8   If you have already completed the Cisco Business Edition 3000 First Time Setup Wizard, you can add a phone to the system by performing one of the following methods in the Cisco Business Edition 3000 Administrative Interface:
      • Select Users/Phones > Phones to add a single or multiple phones.

        You must add an extension to line 1 on the phone.

      • To add multiple phones from the Cisco-provided data Cisco-provided .xls data configuration file, select Users/Phones > Phones. After you verify that the information in the Cisco-provided .xls data configuration file is correct, click Import Users/Phones in the Search Phones page.

      Tip   

      You cannot add the phone configuration if licenses do not exist for the phones. Select Maintenance > Manage Licenses to view and install licenses.

      To edit or delete phone configuration, select Users/Phones > Phones in the Cisco Business Edition 3000 Administrative Interface.

      If you have not installed the phones, remember to install them on the network. Remember to make test calls with the phones after they are installed.


      Adding a Department and a Public-Space Phone

      A department is a unique-user type that is used exclusively for public-space phones; this user is reserved for phones in cafeterias, lobbies, break rooms, and so on. A public-space phone cannot support Reach Me Anywhere.

      You do not configure passwords for departments, unlike users (Users/Phones > Users).

      For information on adding a department and a public-space phones, use the following procedure.

      Procedure
        Step 1   Identify the departments that you need for your system. For example, you may create a department for a phone in each bream room, for each phone in the lobby, for a phone in the cafeteria and for fax support. To identify the number of departments that you need, identify how many public-space phones that you have.
        Step 2   Configure the department.

        Because a department is a special type of user, make sure that you create a department for each public-space phone; for example, if you have 5 public-space phones, you probably need 5 departments, one department per phone.

        Tip   

        Make sure that you add the extensions to the department page.

        Step 3   Verify that you have enough licenses installed on the Cisco Business Edition 3000 server. If necessary, obtain and install additional licenses before you add the phones.
        Step 4   Add the public-space phone(s).

        In Cisco Business Edition 3000 Administrative Interface, select Users/Phones > Phones.

        If you have not already plugged the phone into the network, you can plug the phone in at this time.

        Step 5   Make test calls with the public-space phones.

        Setting Up the Cisco VG224 Analog Phone Gateway for Fax

        To set up the Cisco VG224 Analog Phone Gateway to provide fax support for a site, perform the tasks that are described in the following procedure.

        Procedure
          Step 1   Configure a department specifically for the Cisco VG224 Analog Phone Gateway. Select Users/Phones > Departments.
          Step 2   In the department configuration, add an extension for the Cisco VG224 Analog Phone Gateway.
          Step 3   Add the Cisco VG224 Analog Phone Gateway as a phone. For line 1 on the phone, select the extension that you created in the department configuration. Select Users/Phones > Phones.
          Note   

          For Cisco Business Edition 3000, you can configure a Cisco VG224 gateway only as an SCCP gateway. Cisco recommends that you use a minimum IOS version of vg224-i6s-mz.124-24.T2.bin (slot 0).

          Step 4   Make sure that the Cisco VG224 Analog Phone Gateway is connected to the network. Make sure that it has received its IP address and other network settings. After you plug the Cisco VG224 Analog Phone Gateway into the network, plug the fax machine into a port on the Cisco VG224 Analog Phone Gateway.
          Note   

          Refer to http://www.cisco.com/en/US/docs/ios/voice/fxs/configuration/guide/12_4T/fxs_12_4T_cg.html for information on VG224 configuration.


          Setting Up Ad hoc Conferences

          To enable the system for Ad-hoc conferences, enable the conference bridge in the Sites pages. For more information, see the Sites Settings.

          Setting Up Barge

          Perform the following procedure to set up barge.

          Procedure
            Step 1   Enable barge in the usage profile.
            Step 2   If you have not already done so, add the user configuration for the two users and make sure that the usage profile is assigned to the users.
            Step 3   If you have not already done so, set up the shared lines in the phone configuration. When you configure each phone, assign the same user extension to a line on the phone.
            Step 4   Make sure that the shared lines display on the phone, and test the barge functionality on the phones.

            Setting Up Call Divert

            Perform the following procedure to configure call divert.

            Procedure
              Step 1   Enable voicemail and call divert in the usage profile.
              Step 2   Assign the usage profile to the user. Assign an extension to the user.
              Step 3   Add the phone, if it has not already been added to the Cisco Business Edition 3000 Administrative Interface.
              Step 4   Assign the extension to Line 1 on the phone. The user ID displays in the owner field in the Phone page after you assign the extension.

              Setting Up Call Forward All

              Call forward all automatically redirects all incoming calls that go to line 1 on the phone to a different phone number on another phone.


              Note


              The user can set call forward all in the Cisco Business Edition 3000 User Preferences Interface or on the phone. You can set up call forward all in the User page in the Cisco Business Edition 3000 Administrative Interface (Users/Phones > Users).


              Setting Up Call Forward Busy

              Perform the following procedure to set up call forward busy.

              Procedure
                Step 1   Enable call forward busy in the usage profile; enter either a phone number or select To Voicemail, if available, in the usage profile.
                Step 2   Assign the usage profile to the user. Assign an extension to the user.
                Step 3   Add the phone, if it has not already been added to the Cisco Business Edition 3000 Administrative Interface.
                Step 4   Assign the extension to Line 1 on the phone. The user ID displays in the owner field in the Phone page after you assign the extension.

                Setting Up Call Forward No Answer

                Perform the following procedure to set up call forward no answer.

                Procedure
                  Step 1   Enable call forward no answer in the usage profile; enter either a phone number or select To Voicemail, if available, in the usage profile.
                  Step 2   Assign the usage profile to the user. Assign an extension to the user.
                  Step 3   Add the phone, if it has not already been added to the Cisco Business Edition 3000 Administrative Interface.
                  Step 4   Assign the extension to Line 1 on the phone. The user ID displays in the owner field in the Phone page after you assign the extension.
                  Step 5   To configure additional system settings, which apply to all phones where call forward no answer is enabled, select System Settings > Voice Feature Settings.

                  Setting Up Call Park

                  Perform the following procedure to set up call park.

                  Procedure
                    Step 1   Enable call park in the usage profile.
                    Step 2   Assign the usage profile to the user. Assign an extension to the user.
                    Step 3   Add the phone, if it has not already been added to the Cisco Business Edition 3000 Administrative Interface.
                    Step 4   Assign the extension to Line 1 on the phone. The user ID displays in the owner field in the Phone page after you assign the extension.

                    Setting Up Call Pickup

                    Perform the following procedure to set up call pickup.

                    Procedure
                      Step 1   Enable call pickup in the usage profile.
                      Step 2   Assign the usage profile to the user. Assign an extension to the user.
                      Step 3   Add the phone, if it has not already been added to the Cisco Business Edition 3000 Administrative Interface.
                      Step 4   Assign the extension to Line 1 on the phone. The user ID displays in the owner field in the Phone page after you assign the extension.

                      Setting Up Cisco Extension Mobility

                      To enable a user or phone for Cisco Extension Mobility, perform the following procedure:

                      Procedure
                        Step 1   Enable Cisco Extension Mobility in the usage profile.
                        Step 2   Assign the usage profile to the user. Assign an extension to the user.
                        Step 3   Add the phone, if it has not already been added to the Cisco Business Edition 3000 Administrative Interface.
                        Step 4   Assign the extension to Line 1 on the phone. The user ID displays in the owner field in the Phone page after you assign the extension.

                        Setting Up Do Not Disturb

                        Perform the following procedure to set up do not disturb.

                        Procedure
                          Step 1   Enable it in the Phone page in the Cisco Business Edition 3000 Administrative Interface. Select Users/Phones > Phones.
                          Step 2   Configure system settings in the Voice Features Settings page in the Cisco Business Edition 3000 Administrative Interface. Select System Settings > Voice Feature Settings.

                          Setting Up Meet-Me Conferences

                          Perform the following procedure to configure Meet-Me conferences.

                          Procedure
                            Step 1   Configure the feature code in the dial plan.
                            Step 2   Enable the conference bridge in the Sites pages.
                            Step 3   To translate a Meet-Me conference number to an extension in your dial plan, set up a translation rule in the Dial Plan page in the Cisco Business Edition 3000 Administrative Interface.

                            Setting Up Music On Hold

                            Perform the following procedure to set up music on hold.

                            Procedure
                              Step 1   Enable music on hold under Advanced Settings on the central site, remote sites, or teleworker site pages.
                              Step 2   Select the audio source file for the Audio on Hold setting on the Usage Profile page.
                              Step 3   If you do not plan to use the sample audio source file that is installed by default on the Cisco Business Edition 3000 server, upload a different .wav file on the Music on Hold page in the Cisco Business Edition 3000 Administrative Interface

                              Select System Settings > Music On Hold.

                              Music on hold audio source files must meet the following specifications:

                              • 16-bit PCM .wav file
                              • Stereo or mono
                              • Sample rates of 48 kHz, 44.1 kHz, 32 kHz, 16 kHz, or 8 kHz
                              Tip   

                              Uploading a new audio source file replaces the current file on the system.

                              Step 4   Verify that the phone supports music on hold. If you have not already configured the phone, configure the phone in the Cisco Business Edition 3000 Administrative Interface (Users/Phones > Phones). The owner/extension that is assigned to Line 1 on the phone must use the usage profile where the audio source file is selected. In addition, the phone must belong to a site where music on hold is enabled.
                              Step 5   Test your music on hold functionality to make sure that the phone streams music to the users when a call is placed on hold.

                              Setting Up Phone Applications

                              Perform the following procedure to set up phone applications.

                              Procedure
                                Step 1   Create the phone application based on the specifications that are described in the Cisco Unified IP Phone Services Application Development Notes.
                                Step 2   Determine where you plan to store the phone application. You cannot put it on the Cisco Business Edition 3000 server.
                                Step 3   Configure the phone application in the Cisco Business Edition 3000 Administrative Interface. You can perform this step:
                                • In the Phone Applications page in the Cisco Business Edition 3000 Administrative Interface. Select Users/Phones > Phone Applications.
                                • In the Usage Profiles page in the Cisco Business Edition 3000 Administrative Interface. Select Users/Phones > Usage Profile. Make sure that you move it to the Selected section after you add the configuration.
                                Step 4   If you did not add the phone configuration directly to the usage profile, select it in the usage profile (move from the Available section to the Selected section).
                                Step 5   Verify that the usage profile is applied to the user configuration. In the Cisco Business Edition 3000 Administrative Interface, select Users/Phones > Users.
                                Step 6   Verify that the phone displays the phone application. Test that the phone application works.

                                Setting Up Rollover Lines

                                Perform the following procedure to set up rollover lines.

                                Procedure
                                  Step 1   If you have not already done so, create the user and assign the extension to the user. Assign a usage profile where the phone button template has at least two lines assigned to it.
                                  Step 2   If you have not already done so, add the phone configuration. Make sure that line 1 in the phone configuration uses the extension from the user. In the phone configuration, make sure that you assign the same extension from the user to one of the other lines in the prioritized list.
                                  Step 3   Verify that the phone displays the same extensions. If the same extensions do not display, verify that the phone button template in the assigned usage profile has at least two lines assigned to it. Verify that the phone model supports two lines.

                                  Setting Up Reach Me Anywhere

                                  To enable a user access to the Reach Me Anywhere setting in the Cisco Business Edition 3000 User Preferences Interface, perform the following procedure:

                                  Procedure
                                    Step 1   Enable Reach Me Anywhere in the usage profile.
                                    Step 2   Assign the usage profile to the user. Assign an extension to the user.
                                    Step 3   Add the phone, if it has not already been added to the Cisco Business Edition 3000 Administrative Interface.
                                    Step 4   Assign the extension to Line 1 on the phone. The user ID displays in the owner field in the Phone page after you assign the extension.
                                    Tip   

                                    The Reach Me Anywhere setting does not display in the Cisco Business Edition 3000 User Preferences Interface if the usage profile that is assigned to the user has Reach Me Anywhere disabled.


                                    Setting Up Shared Lines

                                    Perform the following procedure to set up shared lines.

                                    Procedure
                                      Step 1   If you have not already done so, add the user(s) configuration and assign an extension to the user(s).
                                      Step 2   If you have not already done so, add the phones that will share the line. When you configure each phone, assign the same user extension to a line on the phone.
                                      Tip   

                                      To set up shared lines under the Phone tab in the Cisco-provided .xls data configuration file, enter the same user extension in the Line cell for more than one phone; for example, for rows 1 and 5 under the Phones tab, enter 5001, which is the example extension that will be shared by both phones. Make sure that the extensions are included in the extension range for the dial plan.


                                      Setting Up Speed Dials

                                      Perform the following procedure to set up speed dials.

                                      Procedure
                                        Step 1   Review the phone documentation to verify the number of buttons that are available on the phone. Also verify whether speed dials are supported on the phone model.
                                        Step 2   In the usage profile, configure the phone button template to add speed dials.
                                        Step 3   Add the user, and apply the usage profile to the user. Add the user extension to the user. (You can set up the speed dials in the User page, or the user can set up the speed dials in the Cisco Business Edition 3000 User Preferences Interface.)
                                        Step 4   Add the phone, and assign the user extension to the phone.

                                        Setting Up Voicemail

                                        Perform the following procedure to set up voicemail.

                                        Procedure
                                          Step 1   Verify that you have enough voicemail licenses installed on the Cisco Business Edition 3000 server. If necessary, obtain and install additional licenses before you configure the voicemail support. You need one voicemail license for each user that can access voicemail.
                                          Step 2   Add the voicemail pilot extension to the dial plan.
                                          Step 3   Enable voicemail in the usage profile.
                                          Step 4   If you have not already done so, add the user and assign the usage profile to the user.
                                          Step 5   If you have not already installed and added the phones, add the phones.
                                          Step 6   Test your voicemail functionality.

                                          Setting Up Attendant Group

                                          Perform the following procedure to set up an Attendant Group in Cisco Business Edition 3000.


                                          Note


                                          Attendant Group requires an additional enhanced user license for each group member. If the number of licenses is insufficient, a new user will not get associated to the Attendant Group.


                                          Procedure
                                            Step 1   Click Users/Phones.
                                            Step 2   Choose Attendant Group. The Attendant Group window opens.
                                            Step 3   To add a user to the Selected list, click the required user and click Add.
                                            Step 4   To remove a user from Selected list, click the required user and click Remove.
                                            Note   

                                            You can add only ten users to the Attendant Group. The system displays an error message when you click to add more than ten users.

                                            The user is removed from the Selected list and is returned to the Available list.
                                            Step 5   Click Save to save the changes to the Attendant Group.
                                            Step 6   Click Reset to discard unsaved changes.

                                            Setting Up Auto Attendant

                                            Perform the following procedure to set up auto attendant.

                                            Procedure
                                              Step 1   If you have not already done so, add the Voicemail and Auto Attendant Extension to the dial plan.
                                              Tip   

                                              Do not assign the Voicemail and Auto Attendant Extension that you configure in the dial plan to the user that is your operator.

                                              Step 2   Configure your auto attendant functionality in the Auto Attendant page in the Cisco Business Edition 3000 Administrative Interface. (System Settings > Auto Attendant)
                                              Step 3   Test your auto attendant functionality.

                                              Setting Up the System So that Incoming Calls Reach the Operator

                                              Perform the following procedure to ensure that incoming calls reach the operator instead of the auto attendant.

                                              Procedure
                                                Step 1   Configure the main business number in the dial plan.
                                                Step 2   Configure the user for the operator. Make sure that you configure the extension from the main business number for the user.
                                                Step 3   Configure the phone for the operator. Assign the extension for the operator to the phone.
                                                Step 4   Test this functionality.

                                                Setting Up the System So that Incoming Calls Reach the Auto Attendant

                                                Perform the following procedure to ensure that incoming calls reach the auto attendant instead of the operator.

                                                Procedure
                                                  Step 1   If you have not already done so, add the auto attendant extension to the dial plan. For the auto attendant extension in the dial plan, enter the extension that is derived from the main business number.
                                                  Step 2   Set up a translation rule in the dial plan that ensures that when the extension for the operator is called, the operator extension gets translated to another extension. (You are setting up the operator for internal use only.)
                                                  Step 3   Test this functionality.

                                                  Setting Up the System So that Incoming Calls Reach the Auto Attendant if the Operator is Not Available

                                                  Perform the following procedure to ensure that incoming calls reach the auto attendant if the operator is not available. This procedure assumes that the operator uses voicemail.

                                                  Procedure
                                                    Step 1   If you have not already done so, configure a user for the operator. Make sure that you configure at least one extension.
                                                    Step 2   Ensure that the usage profile that is assigned to the operator has voicemail enabled. If you cannot enable voicemail in the usage profile, verify whether you have enough voicemail licenses installed.
                                                    Step 3   In the usage profile for the operator, configure the call forward busy and call forward no answer settings so that the calls go to voicemail.
                                                    Step 4   If you have not already done so, configure a phone for the operator and assign the user extension to line 1 on the phone.
                                                    Step 5   Create a hunt list that includes the operator feature code from the dial plan or the extension that is assigned to the phone of the operator. Do not include any other extensions in the hunt list.
                                                    Step 6   If the hunt list softkey or button exists on the phone of the operator, the operator can log in and log out of the hunt list so that the calls go straight to auto attendant.

                                                    Configuring Dial by Name on Auto Attendant

                                                    Perform the following procedure to configure Auto Attendant using Dial by Name.

                                                    Procedure
                                                      Step 1   Configure your auto attendant functionality on the Auto Attendant page in the Cisco Business Edition 3000 Administrative Interface. (System Settings > Auto Attendant)
                                                      Step 2   Under Auto Attendant, select one of the Dial by Name options from the drop-down list:
                                                      • Disabled—Select this option if you do not want to use the Dial by Name feature.
                                                      • Enabled for Internal Callers Only—If you select this option, you can use Dial by Name for internal users only.

                                                      • Enabled for All Caller—If you select this option, you can use Dial by Name for both internal and external callers. Assign any key from 1 to 0 and select Dial by Name.
                                                      Step 3   Choose the required Key(s).
                                                      Step 4   Check the corresponding Transfer to check box, and assign the Dial by Name option from the drop-down list.
                                                      Step 5   When you have finished changing settings on the Auto Attendant page, click Save.

                                                      Configuring Cisco Mobile Client Support for Users

                                                      This section provides information for enabling and configuring Cisco Mobile Client Support for users.

                                                      Important:

                                                      If you enable and configure Cisco Mobile Client Support, the end user will have unrestricted privileges to reroute long distance (including international) calls from the mobile client.

                                                      Documentation for Supported Mobile Clients

                                                      End-user and administration guides for supported mobile clients are available from:


                                                      Note


                                                      The administration guides referenced above are not for Cisco Business Edition 3000. However, they contain information that you can use for general client deployment, instructions to users, and general troubleshooting techniques.


                                                      Supported Mobile Client Call Features

                                                      Cisco Business Edition 3000 supports the following mobile client call features:

                                                      • Place and receive calls over the WLAN of your organization
                                                      • Place or receive calls over a VPN
                                                      • All mid-call features:
                                                        • Conference
                                                        • Transfer
                                                        • Hold/Resume
                                                        • Park and Retrieve
                                                      • Integration with Cisco Mobile Connect (Reach Me Anywhere)
                                                      • Handoff to (not from) GSM/3G
                                                      • Handoff to and from desk phone
                                                      • Call preservation
                                                      • Bluetooth

                                                      Mobile Call Park

                                                      There are different user experiences for mobile call park (nondirected) and desk phone directed call park. For more information about desk phone directed call park, see Call Park.

                                                      Example: Mobile Client Call Park

                                                      1. Mobile client users A1 and A2 connect in a call.
                                                      2. To park the call, A1 presses Show Actions > Park on the mobile client.
                                                      3. The mobile client displays a call park extension to user A1 and parks the call on the displayed call park extension.
                                                      4. User B1 dials the call park extension to retrieve the call.

                                                        Note


                                                        For calls parked by the mobile clients, the user must not dial a * before the extension to retrieve a call.


                                                      Checklist for Configuring Cisco Mobile Client Support for Users

                                                      Perform the following procedure to configure Cisco Mobile Client Support for users.

                                                      Procedure
                                                        Step 1   Identify the mobile client phone types that you want to configure and locate the administration guide associated with each phone type. For more information about the administration guides, see Documentation for Supported Mobile Clients.
                                                        Note   

                                                        Each end user is required to install and configure the mobile client application on the supported mobile device. Configuration of the mobile client application on the mobile device is not part of this checklist. Consult the Cisco Jabber Administration Guide for general guidance about what user instructions are required to deploy a mobile client.

                                                        For more information about the mobile client call features supported by Cisco Business Edition 3000, see Supported Mobile Client Call Features.

                                                        Step 2   Verify that there are enough licenses for the mobile clients that you want to add. Each mobile client consumes an enhanced license unless the user also has a desk phone, in which case the mobile client consumes an adjunct license.
                                                        Tip   

                                                        To view available licenses and install new ones if necessary, access Maintenance > Manage Licenses on the Cisco Business Edition 3000 Administrative Interface. For more information about Cisco Business Edition 3000 system licenses, see Cisco User Connect Licensing.

                                                        Step 3   Identify the usage profile (Users/Phones > Usage Profiles) for the users (Users/Phones > Users) that you want to configure for Cisco Mobile Client Support.
                                                        1. If you are configuring Reach Me Anywhere for users, verify that the usage profile has the Reach Me Anywhere call feature enabled.
                                                        2. If you are configuring the mobile client for Desk Phone Integration, ensure that the Phone Button Template that is configured in the usage profile has a Button Number configured for the Mobility feature. (The user can use the Mobility softkey to transfer active calls from the desk phone back to the mobile client.)
                                                        Step 4   Select Enable Cisco Mobile Client Support under Cisco Mobile Solutions on Users/Phones > Users.
                                                        Step 5   Configure Cisco Mobile Client Number, Phone Type, and a Reach Me Anywhere number if Reach Me Anywhere is enabled in the usage profile of the user. You can configure these features on Users/Phones > Users or on the User Preferences page. (For more details on each field related to these configuration settings, see User Settings or User Preferences Settings.)