Table Of Contents
Installing Cisco Unified Communications Manager Business Edition Release 6.1(1)
This document includes information about installing Cisco Unified Communications Manager Business Edition Release 6.1(1).
This document contains the following topics:
For additional Cisco Unified Communications Manager Business Edition documentation, see http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html.
Table 1 Pre-Installation Tasks
Task Important Notes
Read this entire document to familiarize yourself with the installation procedure.
Verify the integrity of any new server hardware (such as hard drives and memory) by running any manufacturer-provided utilities.
Ensure that your servers are listed as supported hardware and sized appropriately to support the load of the cluster.
For information about the capacity of server models, see Cisco <model number> Unified Communications Manager Business Edition Appliance documents at http://www.cisco.com/en/US/products/hw/voiceapp/ps378/products_data_sheets_list.html.
Make sure to account for any growth that has occurred since initial system configuration.
Record the network interface card (NIC) speed and duplex settings of the switch port to which you will connect the new server.
You should configure the same NIC settings on the server and on the switch port. For GigE (1000/FULL), you should set NIC and switch port settings to Auto/Auto; do not set hard values.
If you are using Network Fault Tolerance, the Network Fault Tolerance configuration gets lost during the replacement. You will need to configure it on each server after the upgrade.
Enable PortFast on all switch ports that are connected to Cisco servers. With Portfast enabled, the switch immediately brings a port from the blocking state into the forwarding state by eliminating the forwarding delay [the amount of time that a port waits before changing from its Spanning-Tree Protocol (STP) learning and listening states to the forwarding state].
If you use DNS, verify that all servers on which you plan to install Cisco Unified Communications Manager Business Edition are properly registered in DNS.
For more information, see the "Verifying DNS Registration" section.
Obtain a Cisco Unified Communications Manager license file.
Note For more information on specifying the required number of licenses, refer to the License Unit Calculator chapter in the Cisco Unified Communications Manager Administration Guide.
Record the configurations settings for each server that you plan to install.
To record your configuration settings, see Table 4.
Before you proceed with the installation, consider the following requirements and recommendations:
•Be aware that when you install on an existing server, the hard drive gets formatted, and all existing data on the drive gets overwritten.
•Ensure that you connect the server to an uninterruptible power supply (UPS) to provide backup power and protect your system. Failure to do so may result in damage to physical media and require a new installation.
•Configure the server by using static IP addressing to ensure that the server obtains a fixed IP address and that the Cisco Unified IP Phones can register with the application when you plug the phones into the network.
•Do not attempt to perform any configuration tasks during the installation.
•Do not install any Cisco-verified applications until you complete the installation.
•Be aware that directory names and filenames that you enter while you are running the installation program are case-sensitive.
•Carefully read the information that follows before you proceed with the installation.
Frequently Asked Questions About the Installation
The following section contains information about commonly asked questions and responses. Review this section carefully before you begin the installation.
How Much Time Does the Installation Require?
The entire installation process, excluding pre- and post-installation tasks, takes 45 to 90 minutes, depending on your server type.
What User Names and Passwords do I Need to Specify?
Note The system checks your passwords for strength. For guidelines on creating a strong passwords, see the "What is a Strong Password?" section.
During the installation, you must specify the following user names and passwords:
•Administrator Account user name and password
•Application User name and password
Administrator Account User Name and Password
You use the Administrator Account user name and password to log in to the following areas:
•Cisco Unified Communications Operating System Administration
•Disaster Recovery System
•Command Line Interface
To specify the Administrator Account user name and password, follow these guidelines:
•Administrator Account user name—The Administrator Account user name must start with an alphabetic character and can contain alphanumeric characters, hyphens and underscores.
•Administrator Account password—The Administrator Account password must be at least six characters long and can contain alphanumeric characters, hyphens, and underscores.
You can change the Administrator Account password or add a new Administrator account by using the command line interface. For more information, see the Cisco Unified Communications Operating System Administration Guide.
Application User Name and Password
You use the Application User name and password to access applications that are installed on the system, including the following areas:
•Cisco Unified Communications Manager Administration
•Cisco Unified Serviceability
•Real-Time Monitoring Tool
•Cisco Unified Reporting
To specify the Application User name and password, follow these guidelines:
•Application User name—The Application User name must start with an alphabetic character and can contain alphanumeric characters, hyphens and underscores.
•Application User password—The Application User password must be at least six characters long and can contain alphanumeric characters, hyphens, and underscores.
You can change the Application User name and password by using the command line interface. For more information, see the Cisco Unified Communications Operating System Administration Guide.
The Security password must be at least six characters long and can contain alphanumeric characters, hyphens, and underscores.
What is a Strong Password?
The installation wizard checks to ensure that you enter a strong password. To create a strong password, follow these recommendations:
•Mix uppercase and lowercase letters.
•Mix letters and numbers.
•Include hyphens and underscores.
•Remember that longer passwords are stronger and more secure than shorter ones.
Avoid the following types of passwords:
•Do not use recognizable words, such as proper names and dictionary words, even when combined with numbers.
•Do not invert recognizable words.
•Do not use word or number patterns, like aaabbb, qwerty, zyxwvuts, 123321, and so on.
•Do not use recognizable words from other languages.
•Do not use personal information of any kind, including birthdays, postal codes, names of children or pets, and so on.
Which Servers Does Cisco Support for this Installation?
For information about supported servers, see documents with the title Cisco <model number> Unified Communications Manager Business Edition Appliance at http://www.cisco.com/en/US/products/hw/voiceapp/ps378/products_data_sheets_list.html.
May I Install Other Software on the Server?
You must do all software installations and upgrades by using Cisco Unified Communications Operating System Administration. The system can upload and process only software that Cisco Systems approved. You cannot install or use unapproved third-party or Windows-based software applications.
You can access Cisco Unified Communications Manager Administration, Cisco Unified Serviceability, Cisco Unified Communications Operating System Administration, and Disaster Recovery System by using the following browsers:
•Microsoft Internet Explorer version 6.x or version 7.x
•Netscape Navigator version 7.1 or later
You can access Cisco Unity Connection Administration and Cisco Unity Connection Serviceability by using the following browsers:
Operating System on the Remote Workstation Supported Browsers
Windows XP, Windows 2003, or Windows 2000
•Internet Explorer 6.0 and 7.0
•Firefox 1.5 and Firefox 2.0
RedHat Linux Enterprise
•Firefox 1.5 and Firefox 2.0
Cisco does not support or test other browsers.
Configuring the Hardware
As a part of software installation, the system installer configures the system BIOS and RAID settings for the new operating system and for Cisco Unified Communications Manager Business Edition. See Table 2 for the BIOS settings and Table 3 for the RAID settings that are set up during installation.
Note If the hardware configuration process fails during installation, you can use boot-time utilities that are found on both the IBM and HP servers to manually configure the RAID and BIOS settings, as shown in Table 2 and Table 3.
Verifying DNS Registration
If you use DNS, verify that all servers to be added are registered in DNS properly by performing the following actions:
Step 1 Open a command prompt.
Step 2 To ping each server by its DNS name, enter ping DNS_name.
Step 3 To look up each server by IP address, enter nslookup IP_address.
Gathering Information for an Installation
Use Table 4 to record the information about your server. You may not need to obtain all the information; gather only the information that is pertinent to your system and network configuration.
Note Because some of the fields are optional, they may not apply to your configuration. For example, if you choose not to set up an SMTP host during installation, the parameter still displays, but you do not need to enter a value.
Caution You cannot change some of the fields after installation without reinstalling the software, so be sure to enter the values that you want.
The last column in the table shows whether you can change a field after installation, and if you can, it provides the appropriate Command Line Interface (CLI) command.
Obtaining a License File
Licensing helps manage Cisco Unified Communications Manager Business Edition licenses and enforces the licenses for Cisco Unified Communications Manager Business Edition applications and the number of IP phones. This section provides information on obtaining licenses for the Cisco Unified Communications Manager portion of a Cisco Unified Communications Manager Business Edition system. For information on licensing for the Cisco Unity Connection portion of the system, see the "Managing Licenses" chapter of the System Administration Guide.
New Cisco Unified Communications Manager Servers and Devices
Use the following procedure to obtain a license file for Cisco Unified Communications Manager and to obtain device licenses for new devices that require additional device license units.
Each device type requires a fixed number of licenses units, depending on the type. For example, Cisco Unified IP Phone 7920 require four license units, and Cisco Unified IP Phone 7970 require five units. If you want licenses for four Cisco Unified IP Phones 7920 and four Cisco Unified IP Phones 7970 phones, you require 36 phone license units.
You use the Product Authorization Key (PAK) that came with your product to obtain the necessary permanent licenses, as described in the following procedure.
Step 1 Enter the Product Authorization Key (PAK) that you received with your Cisco Unified Communications Manager or phone order in the License Registration web tool at http://www.cisco.com/go/license.
Step 2 Click Submit.
Step 3 Follow the system prompts. You must enter the MAC address of the Ethernet 0 NIC of the Cisco Unified Communications Manager Business Edition server. You must enter a valid e-mail address as well as the number of device license units for which you want licenses.
Note For information on calculating the number of device license units that are required for the devices in your system, refer to the "License Unit Calculator" section in the Cisco Unified Communications Manager Administration Guide.
The system sends the license file(s) to you via e-mail by using the E-mail ID that you provided. The format of a license file specifies CCM<timestamp>.lic. If you retain the .lic extension, you can rename the license file. You cannot use the license if you edit the contents of the file in any way.
Step 4 You must upload the license file to the server with the matching MAC address that you provided in Step 3. See the "Uploading a License File" section. This server then takes on the functionality of the license manager.
Using the Cisco Unified Communications Answer File Generator
Cisco Unified Communications Answer File Generator, a web application, generates answer files for unattended installations of Cisco Unified Communications Manager Business Edition. Individual answer files get copied to a USB key or a floppy diskette and are used in addition to the Cisco Unified Communications Manager Business Edition DVD during the installation process.
The web application supports the following features:
•Allows simultaneous generation and saving of answer files for unattended installs on the publisher server and all subscriber servers.
•Provides syntactical validation of data entries.
•Provides online help and documentation.
The following usage requirements apply:
•The web application supports only fresh installs and does not support upgrades.
•If DHCP client is being used on the publisher server, and subscriber server answer files are also being generated, you must specify the publisher server IP address.
You can access the Cisco Unified Communications Answer File Generator at the following URL:
The Cisco Unified Communications Answer File Generator supports Internet Explorer version 6.0 or higher and Mozilla version 1.5 or higher.
Note If your are using a USB key to perform an unattended installation, Cisco recommends that you use USB keys that are preformatted to be compatible with Linux 2.4. These keys will have a W95 FAT32 format.
Handling Network Errors During Installation
During the installation process, the installation program verifies that the server can successfully connect to the network by using the network configuration that you enter. If it cannot connect, a message displays, and you get prompted to select one of the following options:
•RETRY —The installation program tries to validate networking again. If validation fails again, the error dialog box displays again.
•REVIEW (Check Install)—This option allows you to review and modify the networking configuration. When detected, the installation program returns to the network configuration windows.
Networking gets validated after you complete each networking window, so the message might display multiple times.
•HALT— The installation halts. You can copy the installation log files to a USB disk to aid troubleshooting of your network configuration.
•IGNORE —The installation continues. The networking error gets logged. In some cases, the installation program validates networking multiple times, so this error dialog box might display multiple times. If you choose to ignore network errors, the installation may fail.
Installing the New Operating System and Application
This section describes how to install the operating system and Cisco Unified Communications Manager Business Edition application. You install the operating system and application by running one installation program. This document divides the procedure for using this installation program into the following major topics:
Navigating Within the Installation Wizard
For instructions on how to navigate within the installation wizard, see Table 5.
Starting the Installation
To start the installation, follow this procedure.
Note Because the Cisco Unified Communications Manager Business Edition software was preinstalled on the server, you do not need to install from a DVD, unless you want to reimage the server with a later product release. You can go directly to the "Entering Preexisting Configuration Information" procedure.
Step 1 If you have a USB key with configuration information that the Answer File Generator generated, insert it now.
Step 2 Insert the installation DVD into the tray and restart the server, so it boots from the DVD. After the server completes the boot sequence, the DVD Found window displays.
Step 3 To perform the media check, choose Yes or, to skip the media check, choose No.
The media check checks the integrity of the DVD. If your DVD passed the media check previously, you might choose to skip the media check.
Step 4 If you choose Yes to perform the media check, the Media Check Result window displays. Perform these tasks:
a. If the Media Check Result displays Pass, choose OK to continue the installation.
b. If the media fails the Media Check, either download another copy from Cisco.com or obtain another DVD directly from Cisco.
Step 5 The system installer performs the following hardware checks to ensure that your system is correctly configured. If the installer makes any changes to your hardware configuration settings, you will get prompted to restart your system. Leave the DVD in the drive during the reboot:
•First, the installation process checks for the correct drivers, and you may see the following warning:No hard drives have been found. You probably need to manually choose device drivers for install to succeed. Would you like to select drivers now?
To continue the installation, choose Yes.
•The installation next checks to see whether you have a supported hardware platform. If your server does not meet the exact hardware requirements, the installation process fails with a critical error. If you think this is not correct, capture the error and report it Cisco support.
•The installation process next verifies RAID configuration and BIOS settings.
Note If this step repeats, choose Yes again.
After the hardware checks complete, the Product Deployment Selection window displays.
Step 6 In the Product Deployment Selection window, select the product to install; then, choose OK.
Note If one or more products are not supported on your server, that information also appears. If Cisco Unified Communications Manager Business Edition is listed as not supported on your server, confirm that the server meets Connection 2.x specifications, particularly regarding memory and processor speed. Refer to the applicable table for your server model in the "Cisco Unity Connection Supported Servers" section of the Cisco Unity Connection Supported Platforms List at http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html.
Step 7 If software is currently installed on the server, the Overwrite Hard Drive window opens and displays the current software version on your hard drive and the version on the DVD. Choose Yes to continue with the installation or No to cancel.
Caution If you choose Yes on the Overwrite Hard Drive window, all existing data on your hard drive gets overwritten and destroyed.
The Platform Installation Wizard window displays.
Step 8 Choose the applicable option:
•If Cisco Unified Communications Manager Business Edition software is already installed on the server, click Skip, and continue with the "Entering Preexisting Configuration Information" section.
•If you want to perform a standard installation, click Proceed, and continue with this procedure.
•If you want to perform an unattended installation, click Skip, and continue with the "Entering Preexisting Configuration Information" section. For an unattended installation, you provide preexisting configuration information on a USB key or floppy disk.
•If you want to install the software now and configure it later, click Skip, and continue with the "Entering Preexisting Configuration Information" section. This installation method may take more time than other methods.
Step 9 In the Basic Install window, choose Continue to install the software version on the DVD or configure the preinstalled software. Continue with the "Performing the Basic Installation" section.
Entering Preexisting Configuration Information
Start here if you have a server that has the product preinstalled or if you chose Skip in the Platform Installation Wizard window.
Step 1 After the system restarts, the Preexisting Installation Configuration window displays.
Step 2 If you have preexisting configuration information that the Answer File Generator created, that is stored on a floppy disc or a USB key, insert the disc or the USB key now and choose Continue. The installation wizard will read the configuration information during the installation process.
Note If a popup window states that the system detected new hardware, press any key and then choose Install from the next window.
The Platform Installation Wizard window displays.
Step 3 To continue with the Platform Installation Wizard, choose Proceed.
Step 4 In the Basic Install window, choose Continue. Continue with the "Performing the Basic Installation" section.
Performing the Basic Installation
Step 1 When the Timezone Configuration displays, choose the appropriate time zone for the server and then choose OK.
The Auto Negotiation Configuration window displays.
Step 2 The installation process allows you to automatically set the speed and duplex settings of the Ethernet network interface card (NIC) by using automatic negotiation. You can change this setting after installation.
•To enable automatic negotiation, choose Yes and continue with Step 5.
The MTU Configuration window displays.
Note To use this option, your hub or Ethernet switch must support automatic negotiation.
•To disable automatic negotiation, choose No and continue with Step 3.
The NIC Speed and Duplex Configuration window displays.
Step 3 If you chose to disable automatic negotiation, manually choose the appropriate NIC speed and duplex settings now and choose OK to continue.
The MTU Configuration window displays.
Step 4 In the MTU Configuration window, you can change the MTU size from the operating system default.
The maximum transmission unit (MTU) represents the largest packet, in bytes, that this host will transmit on the network. If you are unsure of the MTU setting for your network, use the default value, which is 1500 bytes.
Caution If you configure the MTU size incorrectly, your network performance can be affected.
•To accept the default value (1500 bytes), choose No.
•To change the MTU size from the operating system default, choose Yes, enter the new MTU size, and choose OK.
The DHCP Configuration window displays.
Step 5 For network configuration, you can choose to either set up a static network IP address for the server or to use Dynamic Host Configuration Protocol (DHCP).
•If you have a DHCP server that is configured in your network and want to use DHCP, choose Yes. The network restarts, and the Administrator Login Configuration window displays. Skip to Step 8.
•If you want to configure a static IP address for the server, choose No. The Static Network Configuration window displays.
Step 6 If you chose not to use DHCP, enter your static network configuration values and choose OK. See Table 4 for field descriptions.
The DNS Client Configuration window displays.
Step 7 To enable DNS, choose Yes, enter your DNS client information, and choose OK. See Table 4 for field descriptions.
The network restarts by using the new configuration information, and the Administrator Login Configuration window displays.
Step 8 Enter your Administrator login and password from Table 4.
Note The Administrator login must start with an alphabetic character, be at least six characters long, and can contain alphanumeric characters, hyphens, and underscores. You will need the Administrator login to log in to Cisco Unified Communications Operating System Administration, the command line interface, and the Disaster Recovery System.
The Certificate Information window displays.
Step 9 Enter your certificate signing request information and choose OK.
Continue with the "Configuring the Server" section.
Configuring the Server
After you finish the basic installation, follow this procedure to configure the server.
Step 1 The Network Time Protocol Client Configuration window displays.
Cisco recommends that you use an external NTP server to ensure accurate system time. Ensure the external NTP server is stratum 9 or higher (meaning stratums 1-9).
Step 2 Choose whether you want to configure an external NTP server or manually configure the system time.
•To set up an external NTP server, choose Yes and enter the IP address, NTP server name, or NTP server pool name for at least one NTP server. You can configure up to five NTP servers, and Cisco recommends that you use at least three. Choose Proceed to continue with the installation.
The system contacts an NTP server and automatically sets the time on the hardware clock.
Note If the Test button displays, you can choose Test to check whether the NTP servers are accessible.
•To manually configure the system time, choose No and enter the appropriate date and time to set the hardware clock. Choose OK to continue with the installation.
The Database Access Security Configuration window displays.
Step 3 Enter the Security password from Table 4.
Note The Security password must start with an alphanumeric character, be at least six characters long, and can contain alphanumeric characters, hyphens, and underscores.
The SMTP Host Configuration window displays.
Step 4 If you want to configure an SMTP server, choose Yes and enter the SMTP server name.
Note You must configure an SMTP server to use certain platform features; however, you can also configure an SMTP server later by using the platform GUI or the command line interface.
Step 5 Choose OK. The Application User Configuration window displays.
Step 6 Enter the Application User name and password from Table 4 and confirm the password by entering it again.
Step 7 Choose OK. The Platform Configuration Confirmation window displays.
Step 8 To continue with the installation, choose OK; or to modify the platform configuration, choose Back.
The system installs and configures the software. The DVD drive ejects, and the server reboots. Do not reinsert the DVD.
Step 9 When the installation process completes, you get prompted to log in by using the Administrator account and password.
Step 10 Complete the post-installation tasks that are listed in the "Post-Installation Tasks" section.
After installing Cisco Unified Communications Manager Business Edition on your server, you must perform some post-installation tasks before you can begin using it. For a list of tasks, see Table 6.
Note To access web applications, you must use a web browser from a computer that has network access to the Cisco Unified Communications Manager Business Edition server.
Table 6 Post-Installation Tasks
Post-Installation Tasks Important Notes
Log in as the Cisco Unified Communications Manager or Cisco Unity Connection Application User and change the Application User passwords.
Upload your license files to the server.
See the "Uploading a License File" section.
Activate Cisco Unified Communications Manager and Cisco Unity Connection feature services that you want to run.
Before you activate feature services, you must perform required preactivation tasks. For service activation requirements, refer to the Cisco Unified Serviceability Administration Guide.
Refer to Cisco Unified Serviceability Administration Guide.
See the "Activating Services" section.
Configure the backup settings.
Remember to back up your Cisco Unified Communications Manager and Cisco Unity Connection data daily.
Refer to Disaster Recovery System Administration Guide.
The locale English_United_States installs automatically on the server; however, you can add new locales to the server, if required.
Refer to Cisco Unified Communications Operating System Administration Guide.
If applicable, configure any network management systems in use at your site.
Refer to the Cisco Unified Serviceability Administration Guide.
Configure the system.
For more information, refer to the Cisco Unified Communications Manager System Guide.
Changing the Default Application User Passwords
The installation sets all Application User passwords to the same Application User password that you entered during installation. Cisco recommends that you log in to Cisco Unified Communications Manager Administration and Cisco Unity Connection Administration and change these passwords. Refer to Cisco Unified Communications Manager Administration Guide and the Cisco Unity Connection System Administration Guide for the procedures for changing passwords.
Even though all services are installed on the server, you may need to use Cisco Unified Serviceability to manually activate services that you want to run. For service recommendations and more information, refer to Cisco Unified Serviceability Administration Guide.
Uploading a License File
Use the following procedure to upload a license file to the Cisco Unified Communications Manager server with the matching MAC address that is provided when a license file is requested. For information about obtaining a license file, see the "Obtaining a License File" section. The Cisco Unified Communications Manager server where the license file is loaded takes on the functionality of the license manager.
Step 1 Choose System > Licensing > License File Upload.
The License File Upload window displays.
Step 2 The Existing License Files drop-down list box displays the license files that are already uploaded to the server.
Note To view the file content of any existing files, click View File.
Step 3 To choose a new license file to upload, click Upload License File.
The Upload File pop-up window displays.
Step 4 To upload to the server, click Browse to choose a license file.
Note The following format applies for the license file that you receive: CCM<timestamp>.lic. If you retain the .lic extension, you can rename the license file. You cannot use the license if you edit the contents of the file in any way.
Step 5 Click Upload.
After the upload process completes, the Upload Result file displays.
Step 6 Click Close.
In the License File Upload window, the status of the uploaded file displays.
Note The license file gets uploaded into the database, only if the version that is specified in the license file is greater than or equal to the Cisco Unified Communications Manager version that is running. If the version check fails, an alarm gets generated, and you should get a new license file with the correct version. The system bases the version check only on major releases.
Step 7 Restart the Cisco CallManager service. For information on restarting services, refer to the Cisco Unified Serviceability Administration Guide.
Configuring the Database
After installing Cisco Unified Communications Manager, you use Cisco Unified Communications Manager Administration to begin configuring the database. The Cisco Unified Communications Manager database contains information and parameters that relate to the system as a whole, to connected devices, and to individual users. The following list describes a few tasks that you must perform in Cisco Unified Communications Manager Administration or Cisco Unified Serviceability:
1. In Cisco Unified Serviceability, activate the services that you want to run on each server in the cluster.
2. Configure system-level settings, such as Cisco Unified Communications Manager Groups.
3. Design and configure your dialing plan.
4. Configure media resources for conferences, music on hold, and so on.
5. Configure systemwide features, Cisco Unified IP Phone services, Cisco Unified Communications Manager Extension Mobility, Cisco Unified Communications Manager Attendant Console, and Cisco Unified Communications Manager Assistant.
6. Install and configure the gateways.
7. Enable computer telephony integration (CTI) application support; then, install and configure the desired CTI applications.
8. Configure the users.
9. Configure and install the phones; then, associate users with the phones.
For more information about configuring the Cisco Unified Communications Manager database, refer to the Cisco Unified Communications Manager Administration Guide, the Cisco Unified Communications Manager System Guide, or online help in the Cisco Unified Communications Manager application.
Examining Log Files
If you encounter problems with the installation, you may be able to examine the install log files by entering the following commands in Command Line Interface.
To obtain a list of install log files from the command line, enterCLI>file list install *
To view the log file from the command line, enterCLI>file view install log_file
where log_file is the log file name.
You can also view logs by using the Real-Time Monitoring Tool. For more information on using and installing the Real-Time Monitoring Tool, refer to theCisco Unified Serviceability Administration Guide.
Obtaining Documentation, Obtaining Support, and Security Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
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