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Cisco Unified Communications Manager Business Edition 5000 Documentation Guide for Release 8.5(1)

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Cisco Unified Communications Manager Business Edition 5000 Documentation Guide for Release 8.5(1)

Table Of Contents

Cisco Unified Communications Manager Business Edition 5000 Documentation Guide for Release 8.5(1)

General Information

Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 8.5(1)

New and Changed Document for Cisco Unified Communications Manager Release 8.5(1)

Release Notes for Cisco Unity Connection ViewMail for Microsoft Outlook

Release Notes for Cisco Unity Connection ViewMail for IBM Lotus Notes

Release Notes for Cisco Intercompany Media Engine Release 8.5(1)

Release Notes for Visual Voicemail

Cisco Unified Communications Manager Software Compatibility Matrix

Cisco Unified Communications System Release Summary Matrix for IP Telephony

Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations

Cisco Unified Communications Manager Business Edition Documentation Guide for Release 8.5(1)

Licenses for Open-Source Software Included in Cisco Unity Connection in Cisco Unified Communications Manager Business Edition 5000

Design

Cisco Unified Communications System 8.x SRND

Install and Upgrade

Cisco Intercompany Media Engine Installation and Configuration Guide

Cisco Unified Communications Manager Security Token Advisory

Installing Cisco Security Agent for Cisco Unified Communications Manager Release 7.1(2)

Installing Cisco Unified Communications Manager Business Edition Release 8.5(1)

Overview of Mandatory Tasks for Setting Up a Cisco Unified Communications Manager Business Edition 5000 8.x Server

System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 8.x

Installation and Configuration Guide for Visual Voicemail

Configure

Configuring Cisco Unified Communications Manager for the NovaTec TransNova S3 Voice Gateway

Cisco Unified Communications Manager Data Dictionary Release 8.0(1)

Cisco Unified Communications Manager SCCP Integration Guide for Cisco Unity Connection in Cisco Unified CMBE Release 7.x

Cisco Unified Communications Manager SIP Line Messaging Guide (Standard) Release 8.0(1)

Cisco Unified Communications Manager XML Developers Guide Release 8.5(1)

Cisco Unified IP Phone Service Application Development Notes for Cisco Unified Communications Manager Release 8.5(1)

Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager Release 8.5(1)

Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager Release 8.5(1)

Maintain and Operate

Administration Guide for Cisco Unity Connection Serviceability in Cisco Unified Communications Manager Business Edition 5000 Release 8.x

Cisco Intercompany Media Engine Command Line Interface Reference Guide

Cisco Intercompany Media Engine Release 8.5(1) TCP and UDP Port Usage

Cisco Unified Business/Department Attendant Console User Guide

Cisco Unified Communications Manager Release 8.5(1) TCP and UDP Port Usage

Cisco Unified Communications Manager Administration Guide for Cisco Unified Communications Manager Business Edition 5000 Release 8.5(1)

Cisco Unified Communications Manager Assistant User Guide for Cisco Unified Communications Manager 7.1(3)

Cisco Unified Communications Manager Bulk Administration Guide Release 8.5(1)

Cisco Unified Communications Manager Call Detail Records Administration Guide Release 8.5(1)

Cisco Unified Communications Manager CDR Analysis and Reporting Administration Guide
Release 8.5(1)

Cisco Unified Communications Manager Dialed Number Analyzer Guide Release 8.5(1)

Cisco Unified Communications Manager Features and Services Guide for Cisco Unified Communications Manager Business Edition 5000 Release 8.5(1)

Cisco Unified Communications Manager Security Guide for Cisco Unified Communications Manager Business Edition 5000 Release 8.5(1)

Cisco Unified Communications Manager System Guide for Cisco Unified Communications Manager Business Edition 5000 Release 8.5(1)

Cisco Unified Communications Operating System Administration Guide for Cisco Unified Communications Manager Business Edition 5000 Release 8.5(1)

Cisco Unified Enterprise Attendant Console User Guide

Cisco Unified Real Time Monitoring Tool Administration Guide Release 8.5(1)

Cisco Unified Reporting Administration Guide Release 8.5(1)

Cisco Unified Serviceability Administration Guide Release 8.5(1)

Cisco Unity Connection Voice Commands (Release 8.x)

Command Line Interface Reference Guide for Cisco Unified Communications Solutions
Release 8.5(1)

Disaster Recovery System Administration Guide for Cisco Unified Communications Manager Business Edition 5000 Release 8.5(1)

Interface Reference Guide for Cisco Unity Connection Administration in Cisco Unified CMBE Release 8.x

Networking Guide for Cisco Unity Connection Release 8.x

Quick Start Guide for Cisco ViewMail for Microsoft Outlook

Quick Start Guide for the Cisco Unity Connection Web Inbox

Quick Start Guide for Visual Voicemail

Security Guide for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition 5000 Release 8.x

System Administration Guide for Cisco Unity Connection in Cisco Unified CMBE Release 8.x

Translated Cisco Unity Connection End-User Guides

Unified Messaging Guide for Cisco Unity Connection

User Guide for Accessing Cisco Unity Connection Voice Messages in an E-mail Application
(Release 8.x)

User Guide for the Cisco Unity Connection Messaging Assistant Web Tool Release 8.x

User Guide for the Cisco Unity Connection Messaging Inbox Web Tool Release 8.0

User Guide for the Cisco Unity Connection Personal Call Transfer Rules Web Tool Release 8.x

User Guide for the Cisco Unity Connection Phone Interface Release 8.x

User Moves, Adds, and Changes Guide for Cisco Unity Connection in Cisco Unified CMBE
Release 8.x

User Workstation Setup Guide for Cisco Unity Connection in Cisco Unified CMBE Release 8.x

Troubleshoot

Troubleshooting Guide for Cisco Unified Communications Manager Release 8.5(1)

Troubleshooting Guide for Cisco Unity Connection Release 8.x

Cisco Unified IP Phone Documentation

General Information

Reference Guides

Install and Upgrade

Maintain and Operate

Translated Documentation

Other Cisco Unified IP Phone Documentation


Cisco Unified Communications Manager Business Edition 5000 Documentation Guide for Release 8.5(1)


Published: December 8, 2010

This document lists and describes the documents that make up the Cisco Unified Communications Manager Business Edition 5000 system installation and configuration documents. It contains the following sections:

General Information

Design

Install and Upgrade

Configure

Maintain and Operate

Troubleshoot

Cisco Unified IP Phone Documentation


Note The following documents apply to Cisco Unified Communications Manager Business Edition 5000
Release 8.5(1). Because some of the documents were not updated for this release, you will notice that some of the documents contain references to previous releases in their titles.



Note This documentation guide represents the only printed document that ships with Cisco Unified Communications Manager Business Edition 5000 Release 8.5(1). Because all the available documentation is online, this document provides the online URLs.


General Information

This section lists Cisco Unified Communications Manager Business Edition 5000 general documentation.

Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 8.5(1)

Release Notes contain system requirements, new features, changed information, documentation updates, and open caveats for Cisco Unified Communications Manager and Cisco Unity Connection in Cisco Unified Communications Manager Business Edition 5000.

See the release notes at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/rel_notes/8_5_1/851cucmbern.html

New and Changed Document for Cisco Unified Communications Manager Release 8.5(1)

This document provides information about new and changed functionality and features for each Cisco Unified Communications Manager 8.5(1) software release.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_5_1/delta/delta.html

Release Notes for Cisco Unity Connection ViewMail for Microsoft Outlook

Release Notes contain information on new and changed requirements and support, new and changed functionality, limitations and restrictions, installation and upgrade instructions, open and resolved caveats, and documentation updates.

See the release notes at

http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Release Notes for Cisco Unity Connection ViewMail for IBM Lotus Notes

Release Notes contain information about new and changed requirements and support, new and changed functionality, limitations and restrictions, installation and upgrade instructions, open and resolved caveats, and documentation updates.

See the release notes at

http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html

Release Notes for Cisco Intercompany Media Engine Release 8.5(1)

Release Notes contain system requirements, new features, changed information, documentation updates, and open caveats for Cisco Intercompany Media Engine.

See the release notes at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/ime/8_5_1/rel_notes/ime-rel_notes-851.html

Release Notes for Visual Voicemail

Contains information on new and changed requirements and support, new and changed functionality, limitations and restrictions, installation and upgrade instructions, caveats, and documentation updates.

Release notes are available at

http://www.cisco.com/en/US/products/ps9829/prod_release_notes_list.html

Cisco Unified Communications Manager Software Compatibility Matrix

This document lists Cisco Unified Communications Manager releases and upgrade paths and provides detailed information about compatible releases and loads for devices, applications, application programming interfaces, features, and services.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html

Cisco Unified Communications System Release Summary Matrix for IP Telephony

This document lists the supported product release version for IP telephony products.

Refer to this document online at

http://cisco.com/go/unified-techinfo

Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations

This document contains the supported version combinations for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition 5000 and the software that is installed on user workstations.

You can access the matrix at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html

Cisco Unified Communications Manager Business Edition Documentation Guide for Release 8.5(1)

This document, which is the document guide that you currently are using, describes the various documents that make up the Cisco Unified Communications Manager Business Edition 5000 documentation set.

A printed version of the documentation guide ships with Cisco Unified Communications Manager Business Edition 5000. Refer to this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/docguide/8_5_1/dg851be.html

Licenses for Open-Source Software Included in Cisco Unity Connection in Cisco Unified Communications Manager Business Edition 5000

This document provides licensing information for open-source software that is included in Cisco Unity Connection in Cisco Unified Communications Manager Business Edition 5000.

See this document online at

http://www.cisco.com/en/US/products/ps7273/products_licensing_information_listing.html.

Design

This section lists Cisco Unified Communications Manager Business Edition 5000 system design documentation.

Cisco Unified Communications System 8.x SRND

This document provides design considerations and guidelines for deploying the Cisco Unified Communications System 8.x, including its various components and subsystems.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/uc8x.html

Install and Upgrade

This section lists Cisco Unified Communications Manager Business Edition 5000 installation related documentation.

Cisco Intercompany Media Engine Installation and Configuration Guide

This document provides instructions for installing and administering the Cisco Intercompany Media Engine product.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/ime/8_5_1/config/ime_851.html

Cisco Unified Communications Manager Security Token Advisory

This document describes the purpose of the Cisco System Administrator Security Token.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/csa_token_ids/sec_tkn.html

Installing Cisco Security Agent for Cisco Unified Communications Manager Release 7.1(2)

This document provides installation instructions and information about Cisco Security Agent (CSA) for Cisco Unified Communications Manager Release 4.x, 5.x, 6.x, and 7.x.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/csa/7_1_2/instcsa.html

Installing Cisco Unified Communications Manager Business Edition Release 8.5(1)

This document provides procedures for installing Cisco Unified Communications Manager Business Edition 5000 on the server.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/install/8_5_1/install/cmins851.html

Overview of Mandatory Tasks for Setting Up a Cisco Unified Communications Manager Business Edition 5000 8.x Server

This document contains information that leads you through the complete setup of the Cisco Unified Communications Manager Business Edition 5000 server—from configuring Cisco Unified Communications Manager and Cisco Unity Connection to populating the server with user and call management data. The task list contains tasks that reference instructions in documentation other than installation guides, so if you do not use the list, setup may not be successful.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/cucmbe_task_list/8xcucmbetask.html

System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 8.x

This document lists the requirements for optional Cisco Unity Connection features on the Cisco Unified Communications Manager Business Edition system.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucmbesysreqs.html

Installation and Configuration Guide for Visual Voicemail

Provides information and procedures for configuring Visual Voicemail within a Cisco Unified Communications system.

The guide is available at

http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/visual_voicemail/8.5/install/guide/vv_install. html

Configure

This section lists Cisco Unified Communications Manager Business Edition 5000 documentation that is related to configuration and programming.

Configuring Cisco Unified Communications Manager for the NovaTec TransNova S3 Voice Gateway

This document describes how to configure Cisco Unified Communications Manager systems to use the NovaTec TransNova® S3 SIP Voice Gateway (S3).

NovaTec publishes complete technical information for this voice gateway on its website and in the online help for its TransNova configuration and TraceInfo Client software. This document emphasizes configuration that you must do within Cisco Unified Communications Manager Administration.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/install/7_1_2/s3cucmconfig/s3cucmconfig.html

Cisco Unified Communications Manager Data Dictionary Release 8.0(1)

This document describes the data that the primary Cisco Unified Communications Manager database stores for Release 8.0(1). This document is automatically generated from the actual development data dictionary that is used to create the SQL scripts for installing the Cisco Unified Communications Manager database.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/datadict/8_0_1/datadictionary_801.pdf

Cisco Unified Communications Manager SCCP Integration Guide for Cisco Unity Connection in Cisco Unified CMBE Release 7.x

This document contains technical information and instructions for configuring the phone system and Cisco Unity Connection to work together in Cisco Unified Communications Manager Business Edition 5000.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/integration/cucmbe/guide/cuc7xintcucmbe.html

Cisco Unified Communications Manager SIP Line Messaging Guide (Standard) Release 8.0(1)

This guide describes the implementation of the Session Initiation Protocol (SIP) for line-side devices in Cisco Unified Communications Manager.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/sip_msg/line_std/8_0_1/siplst801.pdf

Cisco Unified Communications Manager XML Developers Guide Release 8.5(1)

This guide includes application programming interfaces (APIs) for AXL, AXL serviceability, extension mobility, Cisco Web Dialer, and Cisco Routing Rules.

The Cisco Unified Communications Manager AXL implementation allows applications to modify the Cisco Unified Communications Manager system database.

Cisco Unified Communications Manager Real Time Monitoring Tool information, performance counters, and database information exposure occur through the AXL serviceability API.

The Cisco Extension Mobility Service provides a rich API that enables extension mobility on IP phones and allows application control over authentication, scheduling, and availability.

The Cisco Web Dialer application enables click-to-dial functionality by creating hyperlinked telephone numbers in a company directory.

The Cisco Unified Routing Rules XML interface provides an eXtensible Access Control Markup Language (XACML) based interface for configuring call routing rules for the Cisco Unified Communications Manager external call control feature.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/devguide/8_5_1/XML_DevGuide.html

Cisco Unified IP Phone Service Application Development Notes for Cisco Unified Communications Manager Release 8.5(1)

This document provides the information that programmers and system administrators need to develop and deploy new Cisco Unified IP Phone services with Cisco Unified Communications Manager Release 8.5(1) by using XML objects and HTTP with standard web servers. Cisco conforms as closely as possible to the XML and HTTP standards while providing maximum service functionality for Cisco Unified IP Phones.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/xsi/8_5_1/xsi_dev_guide.html

Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager Release 8.5(1)

This guide describes the Cisco implementation of JTAPI for the Cisco Unified Communications Manager platform. Cisco conforms as closely as possible to the JTAPI specification while providing extensions that enhance JTAPI and expose the advanced features of Cisco Unified Communications Manager to applications.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/jtapi_dev/8_5_1/jtapi_dev_guide.html

Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager Release 8.5(1)

This guide describes the Cisco TAPI Service Provider (TSP), which allows developers to create customized IP telephony applications for Cisco users. The Cisco TAPI implementation uses the Microsoft TAPI v2.1 specification and supplies extension functions to support Cisco Unified Communications Manager Solutions.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/tapi_dev/8_5_1/tapi_dev_guide.html

Maintain and Operate

This section lists Cisco Unified Communications Manager Business Edition 5000 maintenance and operation documentation.

Administration Guide for Cisco Unity Connection Serviceability in Cisco Unified Communications Manager Business Edition 5000 Release 8.x

This document contains descriptions and procedures for configuring alarms, traces, and services through Cisco Unity Connection Serviceability.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/serv_administration/guide/8xcucservagx.html

Cisco Intercompany Media Engine Command Line Interface Reference Guide

This document describes the CLI commands that are available for the Cisco Intercompany Media Engine server.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/ime/8_5_1/cli/imecli.html

Cisco Intercompany Media Engine Release 8.5(1) TCP and UDP Port Usage

This document provides a list of the TCP and UDP ports that Cisco Intercompany Media Engine Release 8.5(1) server uses for connections and for communications with external applications or devices. It provides important information for the configuration of firewalls, access control lists (ACLs), and quality of service (QoS) on a network when an IP communications solution is implemented.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/ime/8_5_1/port/portusg.html

Cisco Unified Business/Department Attendant Console User Guide

This document provides reference and procedural information for users who are operating the Cisco Unified Business Attendant Console and the Cisco Unified Department Attendant Console.

See this document online at

http://www.cisco.com/en/US/products/ps7282/products_user_guide_list.html

Cisco Unified Communications Manager Release 8.5(1) TCP and UDP Port Usage

This document provides a list of the TCP and UDP ports that Cisco Unified Communications Manager Release 8.5(1) uses for intracluster connections and for communications with external applications or devices. It provides important information for the configuration of firewalls, access control lists (ACLs), and quality of service (QoS) on a network when an IP communications solution is implemented.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/port/8_5_1/portlist851.html

Cisco Unified Communications Manager Administration Guide for Cisco Unified Communications Manager Business Edition 5000 Release 8.5(1)

This document provides step-by-step instructions for configuring, maintaining, and administering the Cisco Unified Communications Manager system.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/admin/8_5_1/ccmcfg/bccm-851-be.html

Cisco Unified Communications Manager Assistant User Guide for Cisco Unified Communications Manager 7.1(3)

This document describes how to use the Cisco Unified Communications Manager Assistant (Manager Assistant). It is written for the managers and assistants who use it.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucma/7_1_3/english/user/guide/IPMA_UG_713.html

Cisco Unified Communications Manager Bulk Administration Guide Release 8.5(1)

This document provides step-by-step instructions for adding, updating, or deleting large numbers of users, devices, and ports on specific devices.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/bat/8_5_1/bat-851-cm.html

Cisco Unified Communications Manager Call Detail Records Administration Guide Release 8.5(1)

This document describes how to configure call detail records (CDRs) and call management records (CMRs) and provides examples of these records.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/cdrdef/cdradmin.html

Cisco Unified Communications Manager CDR Analysis and Reporting Administration Guide
Release 8.5(1)

This document describes how to configure and use Cisco Unified Communications Manager CDR Analysis and Reporting (CAR), a tool that is used to create user, system, device, and billing reports.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/car/CAR.html

Cisco Unified Communications Manager Dialed Number Analyzer Guide Release 8.5(1)

This document provides information about using Cisco Unified Communications Manager Dialed Number Analyzer to test and diagnose a deployed Cisco Unified Communications Manager dial plan configuration, analyze the test results, and use the results to tune the dial plan.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/dna/8_5_1/DNABook.html

Cisco Unified Communications Manager Features and Services Guide for Cisco Unified Communications Manager Business Edition 5000 Release 8.5(1)

This document provides key concepts, terminology, and descriptive information about features and high-level administrative tasks that involve Cisco Unified Communications Manager.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/admin/8_5_1/ccmfeat/fsgd-851-be.html

Cisco Unified Communications Manager Security Guide for Cisco Unified Communications Manager Business Edition 5000 Release 8.5(1)

This document provides step-by-step instructions for configuring authentication and encryption for Cisco Unified Communications Manager, Cisco Unified IP Phones, SRST references, Cisco MGCP gateways, and Cisco Unity Connection voice-messaging ports. This guide also discusses authorization for SIP trunk messages.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/security/8_5_1/secugd/sec-851-be.html

Cisco Unified Communications Manager System Guide for Cisco Unified Communications Manager Business Edition 5000 Release 8.5(1)

This document provides descriptions of the Cisco Unified Communications Manager system and its components, configuration checklists, and links to associated procedures in Cisco Unified Communications Manager Administration Guide for Cisco Unified Communications Manager Business Edition 5000 and Cisco Unified Communications Manager Features and Services Guide for Cisco Unified Communications Manager Business Edition 5000.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/admin/8_5_1/ccmsys/accm-851-be.html

Cisco Unified Communications Operating System Administration Guide for Cisco Unified Communications Manager Business Edition 5000 Release 8.5(1)

This document provides information about using the Cisco Unified Communications Platform GUI to perform many common system- and network-related tasks.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/cucos/8_5_1/cucos/osg_851_cm.html

Cisco Unified Enterprise Attendant Console User Guide

This document provides reference and procedural information for users who are operating the Cisco Unified Enterprise Attendant Console.

See this document online at

http://www.cisco.com/en/US/products/ps7282/products_user_guide_list.html

Cisco Unified Real Time Monitoring Tool Administration Guide Release 8.5(1)

This document provides descriptions and step-by-step instructions for installing and using the Real Time Monitoring Tool.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/rtmt/RTMT.html

Cisco Unified Reporting Administration Guide Release 8.5(1)

This guide provides an overview of the Cisco Unified Reporting web application, describes how to use the application, and provides procedures for completing various reporting tasks.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/report/curptg.html

Cisco Unified Serviceability Administration Guide Release 8.5(1)

This document provides descriptions and procedures for configuring alarms, traces, SNMP, and so on, through Cisco Unified Serviceability. It also describes how to activate, start, and stop feature and network services.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/admin/Serviceability.html

Cisco Unity Connection Voice Commands (Release 8.x)

This wallet-sized card lists frequently used Cisco Unity Connection voice commands for managing messages and personal settings by phone when the voice-recognition conversation is activated.

Access this card online at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/voice_commands/8xcucvuicrdpdf.pdf

Command Line Interface Reference Guide for Cisco Unified Communications Solutions
Release 8.5(1)

This document describes the CLI commands that are available for the Cisco Unified Operating System.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cli_ref/8_5_1/cli_ref_851.html

Disaster Recovery System Administration Guide for Cisco Unified Communications Manager Business Edition 5000 Release 8.5(1)

This document provides an overview of the Disaster Recovery System and provides procedures for performing various backup- and restore-related tasks.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/drs/8_5_1/drsagbe851.html

Interface Reference Guide for Cisco Unity Connection Administration in Cisco Unified CMBE Release 8.x

This guide provides full definitions—including default values, minimum values, and maximum values (where applicable)—for all fields in the Cisco Unity Connection Administration application. You will find the material arranged according to the GUI in the application, with chapters for each main area of the interface and sections for each page.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/gui_reference/guide/8xcucgrgx.html

Networking Guide for Cisco Unity Connection Release 8.x

Contains instructions for deploying the Voice Profile for Internet Mail (VPIM) protocol for networking VPIM locations and contacts. (Note that other networking options discussed in the guide are not supported for use with Cisco Unified Communications Manager Business Edition 5000.)

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/networking/guide/8xcucnetx.html

Quick Start Guide for Cisco ViewMail for Microsoft Outlook

Contains information and frequently asked questions about using ViewMail for Outlook versions 8.5 and later.

The guide is available at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/vmo/quick_start/guide/85xcucqsgvmo. html.

Quick Start Guide for the Cisco Unity Connection Web Inbox

Contains information and frequently asked questions about using the Web Inbox in Connection versions 8.5 and later.

The guide is available at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/quick_start/guide/85xcucqsginbox.html

Quick Start Guide for Visual Voicemail

Contains instructions and information on managing messages with the Visual Voicemail phone widget.

The guide is available at

http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/visual_voicemail/8.5/quick_start/guide/Qui ck_Start_Guide_for_Visual_Voicemail_Release_8.5_chapter1.html.

Security Guide for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition 5000 Release 8.x

Contains information related to security issues, including: securing Cisco Unity Connection hardware and software; setting up appropriate authentication and password policies; understanding accounts and permissions; and securing voice messages.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/security/guide/8xcucsecx.html

System Administration Guide for Cisco Unity Connection in Cisco Unified CMBE Release 8.x

This document contains information and instructions for creating a call management plan by using call routing, restriction tables, and call handlers; for customizing the Cisco Unity Connection conversation; for handling messages and distribution lists; for managing audio formats; for securing user messages; for managing user passwords; for using VPIM Networking and Digital Networking; for managing the phone system integration; for setting up system transfers; for configuring IMAP settings; for managing partitions and search spaces; and for creating a Cisco Fax Server integration.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsagx.html

Translated Cisco Unity Connection End-User Guides

The Cisco Unity Connection user guides are available in Chinese (simplified), Chinese (traditional), Danish, Dutch, French, German, Italian, Japanese, Korean, Portuguese (Brazil), Russian, Spanish (Colombia), Spanish (Europe), and Swedish.

Find translated guides in PDF format at

http://www.cisco.com/en/US/products/ps6509/tsd_products_support_translated_end_user_guides_list.html.

Unified Messaging Guide for Cisco Unity Connection

Contains information and instructions for configuring Cisco Unity Connection unified messaging features, and for the single-inbox feature, how to move Exchange mailboxes between servers and how to restore Exchange mailboxes.

The guide is available at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/unified_messaging/guide/85xcucumgx.html.

User Guide for Accessing Cisco Unity Connection Voice Messages in an E-mail Application
(Release 8.x)

This document contains instructions and information about accessing Cisco Unity Connection voice messages in an e-mail application. It also contains information about how to use Cisco Unity Connection ViewMail for Microsoft Outlook and ViewMail for IBM Lotus Notes to manage messages.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user/guide/email/8xcucugemailx.html

User Guide for the Cisco Unity Connection Messaging Assistant Web Tool Release 8.x

This document contains instructions and information about personalizing Cisco Unity Connection settings in the Cisco Unity Messaging Assistant web tool.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user/guide/assistant/b_8xcucugasst.html

User Guide for the Cisco Unity Connection Messaging Inbox Web Tool Release 8.0

This document contains instructions and information about managing messages in the Cisco Unity Messaging Inbox web tool.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user/guide/inbox/b_8xcucuginbox.html

User Guide for the Cisco Unity Connection Personal Call Transfer Rules Web Tool Release 8.x

This document contains instructions and information about managing transfer rule sets in the Cisco Unity Personal Call Transfer Rules web tool.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user/guide/pctr/b_8xcucugpctr.html

User Guide for the Cisco Unity Connection Phone Interface Release 8.x

This document contains instructions and information about managing messages and personalizing Cisco Unity Connection settings by using the phone interface (also known as the TUI).

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user/guide/phone/b_8xcucugphone.html

User Moves, Adds, and Changes Guide for Cisco Unity Connection in Cisco Unified CMBE
Release 8.x

This document contains information and instructions for setting up Cisco Unity Connection user accounts. The guide discusses settings that are relevant to the behavior of both end-user and administrator accounts. It includes procedures for creating, modifying, and deleting accounts by using Cisco Unity Connection Administration and the Bulk Administration Tool, and for creating accounts by importing users from Cisco Unified Communications Manager.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmacx.html

User Workstation Setup Guide for Cisco Unity Connection in Cisco Unified CMBE Release 8.x

This document contains information and instructions for setting up user-workstation access to the Cisco Unity web tools, for setting up playback and recording devices, for configuring e-mail accounts to access Cisco Unity Connection voice messages, and for conducting orientation sessions for Cisco Unified Communications Manager Business Edition 5000 users.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user_setup/guide/8xcucuwsx.html

Troubleshoot

This section lists Cisco Unified Communications Manager Business Edition 5000 troubleshooting documentation.

Troubleshooting Guide for Cisco Unified Communications Manager Release 8.5(1)

This document provides troubleshooting procedures for resolving Cisco Unified Communications Manager system and configuration problems.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/trouble/8_5_1/trbl851.html

Troubleshooting Guide for Cisco Unity Connection Release 8.x

This guide contains information about specific problems, possible causes of the problems, and procedures to resolve the problems in Cisco Unity Connection.

See this document online at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/troubleshooting/guide/8xcuctsgx.html

Cisco Unified IP Phone Documentation

This section lists the documentation for the Cisco Unified IP Phones 3900, 6900, 7900, 8900, and 9900 series.

General Information

Use the following links to access the documentation guide, licensing information, and release notes for these Cisco Unified IP Phones.

Cisco Unified IP Phone 3900 Series:

http://www.cisco.com/en/US/products/ps7193/tsd_products_support_general_information.html

Cisco Unified IP Phone 6900 Series:

http://www.cisco.com/en/US/products/ps10326/tsd_products_support_general_information.html

Cisco Unified IP Phone 7900 Series:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_general_information.html

Cisco Unified IP Phone 8900 Series:

http://cisco.com/en/US/products/ps10451/tsd_products_support_general_information.html

Cisco Unified IP Phone 9900 Series:

http://cisco.com/en/US/products/ps10453/tsd_products_support_general_information.html

Reference Guides

Use these links to access the accessibility feature guide and other technical references for these Cisco Unified IP Phones:

Cisco Unified IP Phone 6900 Series:

http://www.cisco.com/en/US/products/ps10326/tsd_products_support_reference_guides.html

Cisco Unified IP Phone 7900 Series:

http://cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_reference_guides.html

Cisco Unified IP Phone 8900 Series:

http://www.cisco.com/en/US/products/ps10451/tsd_products_support_reference_guides.html

Cisco Unified IP Phone 9900 Series:

http://www.cisco.com/en/US/products/ps10453/tsd_products_support_reference_guides.html

Install and Upgrade

Use the following links to access the installation and regulatory compliance and safety information documentation for these Cisco Unified IP Phones.

Cisco Unified IP Phone 3900 Series:

http://www.cisco.com/en/US/products/ps7193/tsd_products_support_install_and_upgrade.html

Cisco Unified IP Phone 7900 Series:

http://www.cisco.com/en/US/products/hw/phones/ps379/prod_installation_guides_list.html

Cisco Unified IP Phone 8900 Series:

http://cisco.com/en/US/products/ps10451/tsd_products_support_install_and_upgrade.html

Cisco Unified IP Phone 9900 Series:

http://cisco.com/en/US/products/ps10453/tsd_products_support_install_and_upgrade.html

Maintain and Operate

Use the following links to access documentation for administering and using the Cisco Unified IP Phones.

Cisco Unified IP Phone 3900 Series:

http://www.cisco.com/en/US/products/ps7193/tsd_products_support_maintain_and_operate.html

Cisco Unified IP Phone 6900 Series:

http://www.cisco.com/en/US/products/ps10326/tsd_products_support_maintain_and_operate.html

Cisco Unified IP Phone 7900 Series:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_maintain_and_operate.html

Cisco Unified IP Phone 8900 Series:

http://cisco.com/en/US/products/ps10451/tsd_products_support_maintain_and_operate.html

Cisco Unified IP Phone 9900 Series:

http://cisco.com/en/US/products/ps10453/tsd_products_support_maintain_and_operate.html

Translated Documentation

Use the following links to access the translated end-user guides for Cisco Unified IP Phones.

Cisco Unified IP Phone 3900 Series:

http://www.cisco.com/en/US/products/ps7193/tsd_products_support_translated_documents.html

Cisco Unified IP Phone 6900 Series:

http://www.cisco.com/en/US/products/ps10326/tsd_products_support_translated_documents.html

Cisco Unified IP Phone 7900 Series:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_translated_documents.html

Cisco Unified IP Phone 8900 Series and Cisco Unified IP Phones 9900 Series:

http://cisco.com/en/US/products/ps10453/tsd_products_support_translated_end_user_guides_list.html

Other Cisco Unified IP Phone Documentation

Use the following links for all other Cisco Unified IP Phone documents that are not included in the preceding sections:

Cisco Unified IP Phone 3900 Series:

http://www.cisco.com/en/US/products/ps7193/tsd_products_support_series_home.html

Cisco Unified IP Phone 6900 Series:

http://www.cisco.com/en/US/products/ps10326/tsd_products_support_series_home.html

Cisco Unified IP Phone 7900 Series:

http://cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Cisco Unified IP Phone 8900 Series:

http://www.cisco.com/en/US/products/ps10451/tsd_products_support_series_home.html

Cisco Unified IP Phone 9900 Series:

http://www.cisco.com/en/US/products/ps10453/products_user_guide_list.html