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Cisco Unified Communications Manager Business Edition Documentation Guide for Release 7.0(2)

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Cisco Unified Communications Manager Business Edition Documentation Guide for Release 7.0(2)

Table Of Contents

Cisco Unified Communications Manager Business Edition Documentation Guide for Release 7.0(2)

General Information

Release Notes for Cisco Unified Communications Manager Business Edition Release 7.0(2)

Release Notes for Cisco Unity Connection ViewMail for Microsoft Outlook

Cisco Unified Communications Manager Software Compatibility Guide

Cisco Unified Communications System Release Summary Matrix for IP Telephony

Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations

Cisco Unified Communications Manager Business Edition Documentation Guide for Release 7.0(2)

Licenses for Open-Source Software Included in Cisco Unity Connection in Cisco Unified Communications Manager Business Edition

Design

Cisco Unified Communications SRND Based on Cisco Unified Communications Manager 7.x

Install and Upgrade

Overview of Mandatory Tasks for Setting Up a Cisco Unified Communications Manager Business Edition 7.x System

Cisco Unified Communications Manager Security Token Advisory

Installing Cisco Security Agent for Cisco Unified Communications Manager

Installing Cisco Unified Communications Manager Business Edition, Release 7.0(1)

System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 7.x

Configure

Cisco Unified Communications Manager Data Dictionary, Release 7.0(1)

Cisco Unified Communications Manager Developers Guide, Release 6.0(1)

Cisco Unified Communications Manager JTAPI Developers Guide, Release 7.0(1)

Cisco Unified Communications Manager SCCP Integration Guide for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition

Cisco Unified Communications Manager SIP Line Messaging Guide (Standard), Release 7.0(1)

Cisco Unified Communications Manager TAPI Developers Guide, Release 7.0(1)

Cisco Unified Communications Manager XML Developers Guide, Release 7.0(1)

Cisco Unified IP Phone Service Application Development Notes for Cisco Unified Communications Manager 7.0(1)

Maintain and Operate

Administration Guide for Cisco Unity Connection Serviceability in Cisco Unified Communications Manager Business Edition Release 7.x

Cisco Unified Communications Manager CDR Analysis and Reporting Administration Guide,
Release 7.0(1)

Cisco Unified Communications Manager 7.0 TCP and UDP Port Usage

Cisco Unified Communications Manager Administration Guide for Cisco Unified Communications Manager Business Edition, Release 7.0(1)

Cisco Unified Communications Manager Attendant Console Keyboard Shortcuts

Cisco Unified Communications Manager Attendant Console User Guide, Release 6.0(1)

Cisco Unified Communications Manager Bulk Administration Guide, Release 7.0(1)

Cisco Unified Communications Manager Call Detail Records Administration Guide, Release 7.0(1)

Cisco Unified Communications Manager Dialed Number Analyzer Guide, Release 7.0(1)

Cisco Unified Communications Manager Features and Services Guide for Cisco Unified Communications Manager Business Edition, Release 7.0(1)

Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 7.0(1)

Cisco Unified Communications Manager Security Guide for Cisco Unified Communications Manager Business Edition, Release 7.0(1)

Cisco Unified Communications Manager System Guide for Cisco Unified Communications Manager Business Edition, Release 7.0(1)

Cisco Unified Communications Operating System Administration Guide Release 7.0(1)

Cisco Unified Reporting Administration Guide

Cisco Unified Serviceability Administration Guide, Release 7.0(1)

Cisco Unity Connection Voice Commands (Release 7.x)

Command Line Interface Reference Guide for Cisco Unified Communications Solutions
Release 7.0(1)

Disaster Recovery System Administration Guide, Release 7.0(1)

Interface Reference Guide for Cisco Unity Connection Administration in Cisco Unified Communications Manager Business Edition Release 7.x

System Administration Guide for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition Release 7.x

Translated Cisco Unity Connection End-User Guides

User Guide for Accessing Cisco Unity Connection Voice Messages in an E-Mail Application (Release 7.x)

User Guide for the Cisco Unity Connection Assistant Web Tool (Release 7.x)

User Guide for the Cisco Unity Connection Inbox Web Tool (Release 7.x)

User Guide for the Cisco Unity Connection Personal Call Transfer Rules Web Tool (Release 7.x)

User Guide for the Cisco Unity Connection Phone Interface (Release 7.x)

User Moves, Adds, and Changes Guide for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition Release 7.x

User Workstation Setup Guide for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition (Release 7.x)

Troubleshoot and Alerts

Troubleshooting Guide for Cisco Unified Communications Manager, Release 7.0(1)

Troubleshooting Guide for Cisco Unity Connection in Cisco Unified CMBE Release 7.x

Cisco Unified IP Phone Documentation

General Information

Install and Upgrade

Maintain and Operate

Translated Documentation

Other Cisco Unified IP Phone Documentation


Cisco Unified Communications Manager Business Edition Documentation Guide for Release 7.0(2)


This document lists and describes the documents that make up the Cisco Unified Communications Manager Business Edition suite of installation and configuration documents. It contains the following sections:

General Information

Design

Install and Upgrade

Configure

Maintain and Operate

Troubleshoot and Alerts

Cisco Unified IP Phone Documentation


Note The following documents apply to Cisco Unified Communications Manager Business Edition
Release 7.0(2). Because some of the documents were not updated for this release, you will notice that some of the following documents contain references to previous releases in their titles.



Note This documentation guide represents the only printed document that ships with Cisco Unified Communications Manager Business Edition Release 7.0(2). Because all the available documentation is online, this document provides the online URLs.


General Information

This section lists Cisco Unified Communications Manager Business Edition general documentation.

Release Notes for Cisco Unified Communications Manager Business Edition Release 7.0(2)

Release Notes contain system requirements, new features, changed information, documentation updates, and open caveats for Cisco Unified Communications Manager and Cisco Unity Connection in Cisco Unified Communications Manager Business Edition.

You can access the Release Notes at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html.

Release Notes for Cisco Unity Connection ViewMail for Microsoft Outlook

Release Notes contain information on new and changed requirements and support, new and changed functionality, limitations and restrictions, installation and upgrade instructions, open and resolved caveats, and documentation updates.

Release notes are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Cisco Unified Communications Manager Software Compatibility Guide

This document lists Cisco Unified Communications Manager releases and upgrade paths and provides detailed information about compatible releases and loads for devices, applications, application programming interfaces, features, and services. Access this document at

http://www.cisco.com/en/US/products/ps7273/products_device_support_tables_list.html

Cisco Unified Communications System Release Summary Matrix for IP Telephony

This document lists the supported product release version for IP telephony products.

To obtain copies of this document, refer to the URL

http://cisco.com/go/unified-techinfo

Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations

This document contains the supported version combinations for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition and the software that is installed on user workstations.

You can access the matrix at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html

Cisco Unified Communications Manager Business Edition Documentation Guide for Release 7.0(2)

This document describes the pieces that make up the Cisco Unified Communications Manager Business Edition documentation set. (This is the document you're reading now.)

A printed version of the documentation guide ships with Cisco Unified Communications Manager Business Edition, and you can access it at
http://www.cisco.com/en/US/products/ps7273/products_documentation_roadmaps_list.html.

Licenses for Open-Source Software Included in Cisco Unity Connection in Cisco Unified Communications Manager Business Edition

This document provides licensing information for open-source software included in Cisco Unity Connection in Cisco Unified Communications Manager Business Edition.

You can access the document at http://www.cisco.com/en/US/products/ps7273/products_licensing_information_listing.html.

Design

This section lists Cisco Unified Communications Manager Business Edition system design documentation.

Cisco Unified Communications SRND Based on Cisco Unified Communications Manager 7.x

This Solution Reference Network Design (SRND) document provides design considerations and guidelines for deploying the following components of the Cisco Unified Communications System: Cisco Unified Communications Manager, Cisco Unified Communications Manager Business Edition, Cisco Unified MeetingPlace, Cisco Unified MeetingPlace Express, Cisco Unity, Cisco Unity Connection, Cisco Unity Express, Cisco Unified Presence, Cisco Unified Video Advantage, Cisco Unified Mobility, and other Cisco Unified Communications applications. You can access this document at

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guides_list.html

Install and Upgrade

This section lists Cisco Unified Communications Manager Business Edition install-related documentation.

Overview of Mandatory Tasks for Setting Up a Cisco Unified Communications Manager Business Edition 7.x System

This document contains information that leads you through the complete setup of the Cisco Unified Communications Manager Business Edition system—from configuring Cisco Unified Communications Manager and Cisco Unity Connection to populating the system with user and call management data. The task list contains tasks that reference instructions in documentation other than installation guides, so if you do not use the list, setup will not be successful.

You can access the task list at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/cucmbe_task_list/7xcucmbetask.html

Cisco Unified Communications Manager Security Token Advisory

This document describes the purpose of the Cisco System Administrator Security Token. You can access this document at

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installation_guides_list.html

Installing Cisco Security Agent for Cisco Unified Communications Manager

This document provides installation instructions and information about Cisco Security Agent (CSA) for Cisco Unified Communications Manager Releases 4.x, 5.x, 6.x, and 7.x. You can access this document at

http://www.cisco.com/en/US/products/ps7273/prod_installation_guides_list.html

Installing Cisco Unified Communications Manager Business Edition, Release 7.0(1)

This document provides procedures for installing Cisco Unified Communications Manager Business Edition on the server.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/ps7273/prod_installation_guides_list.html

System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 7.x

This document lists the requirements for optional Cisco Unity Connection features on the Cisco Unified Communications Manager Business Edition system.

The document is available at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/requirements/7xcucmbesysreqs.html

Configure

This section lists Cisco Unified Communications Manager Business Edition documentation related to configuration and programming.

Cisco Unified Communications Manager Data Dictionary, Release 7.0(1)

This document describes the data that the primary Cisco Unified Communications Manager database stores for Release 7.0(1). This document automatically generates from the actual development data dictionary that is used to create the SQL scripts for installing the Cisco Unified Communications Manager database. You can access this document at

http://www.cisco.com/en/US/products/ps7273/products_programming_reference_guides_list.html

Cisco Unified Communications Manager Developers Guide, Release 6.0(1)

This guide includes the AXL, AXL serviceability, extension mobility, and Cisco Web Dialer APIs.

The Cisco Unified Communications Manager AXL implementation allows applications to modify the Cisco Unified Communications Manager system database.

Cisco Unified Communications Manager Cisco Unified Real-Time Monitoring Tool information, performance counters, and database information exposure occurs through the AXL serviceability API.

The Cisco Extension Mobility Service provides a rich API, which enables extension mobility on IP phones and allows application control over authentication, scheduling, and availability.

The Cisco Web Dialer application enables click-to-dial functionality by creating hyperlinked telephone numbers in a company directory.

You can access this document at

http://www.cisco.com/en/US/products/ps7273/products_programming_reference_guides_list.html

Cisco Unified Communications Manager JTAPI Developers Guide, Release 7.0(1)

This guide describes the Cisco implementation of JTAPI for the Cisco Unified Communications Manager platform. Cisco conforms as closely as possible to the JTAPI specification while providing extensions that enhance JTAPI and expose the advanced features of Cisco Unified Communications Manager to applications. You can access this document at

http://www.cisco.com/en/US/products/ps7273/products_programming_reference_guides_list.html

Cisco Unified Communications Manager SCCP Integration Guide for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition

This document contains technical information and instructions for configuring the phone system and Cisco Unity Connection to work together in Cisco Unified Communications Manager Business Edition.

You can access he document at http://www.cisco.com/en/US/products/ps7273/products_installation_and_configuration_guides_list.html.

Cisco Unified Communications Manager SIP Line Messaging Guide (Standard), Release 7.0(1)

Describes the implementation of the Session Initiation Protocol (SIP) for line side devices in Cisco Unified Communications Manager.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_reference_guides_list.html

Cisco Unified Communications Manager TAPI Developers Guide, Release 7.0(1)

This guide describes the Cisco TAPI Service Provider (TSP), which allows developers to create customized IP telephony applications for Cisco users. The Cisco TAPI implementation uses the Microsoft TAPI v2.1 specification and supplies extension functions to support Cisco Unified Communications Manager Solutions. You can access this document at

http://www.cisco.com/en/US/products/ps7273/products_programming_reference_guides_list.html

Cisco Unified Communications Manager XML Developers Guide, Release 7.0(1)

This document describes the Cisco Unified Communications Manager Administrative XML Layer API, AXL-Serviceability APIs, Extension Mobility Service, and SOAP and HTML over HTTPS interfaces for developing Cisco Web Dialer applications.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_reference_guides_list.html

Cisco Unified IP Phone Service Application Development Notes for Cisco Unified Communications Manager 7.0(1)

This document provides the information that is needed for programmers and system administrators to develop and deploy new Cisco Unified IP Phone services with Cisco Unified Communications Manager 7.0(1), by using eXtensible Markup Language (XML) objects and the Hypertext Transfer Protocol (HTTP) with standard web servers. Cisco conforms as closely as possible to the XML and HTTP standards while providing maximum service functionality for Cisco Unified IP Phones. You can access this document at

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_reference_guides_list.html

Maintain and Operate

This section lists Cisco Unified Communications Manager Business Edition maintenance and operation documentation.

Administration Guide for Cisco Unity Connection Serviceability in Cisco Unified Communications Manager Business Edition Release 7.x

This document contains descriptions and procedures for configuring alarms, traces, and services through Cisco Unity Connection Serviceability.

You can access the guide at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/serv_administration/guide/7xcucservagx.html.

Cisco Unified Communications Manager CDR Analysis and Reporting Administration Guide,
Release 7.0(1)

This document describes how to configure and use Cisco Unified Communications Manager CDR Analysis and Reporting (CAR), a tool that is used to create user, system, device, and billing reports.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html

Cisco Unified Communications Manager 7.0 TCP and UDP Port Usage

This document provides a list of the TCP and UDP ports that Cisco Unified Communications Manager 7.0 uses for intracluster connections and for communications with external applications or devices. It provides important information for the configuration of firewalls, Access Control Lists (ACLs), and quality of service (QoS) on a network when an IP communications solution is implemented. You can access this document at

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Cisco Unified Communications Manager Administration Guide for Cisco Unified Communications Manager Business Edition, Release 7.0(1)

This document provides step-by-step instructions for configuring, maintaining, and administering the Cisco Unified Communications Manager voice over IP network. You can access this document at

http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html

Cisco Unified Communications Manager Attendant Console Keyboard Shortcuts

This quick-reference guide lists keyboard shortcuts that are used with the Cisco Unified Communications Manager Attendant Console. The attendant can attach this document to the monitor or place it on the keyboard.

To access copies of this document online, refer to the URL

http://www.cisco.com/en/US/products/ps7282/products_user_guide_list.html

Cisco Unified Communications Manager Attendant Console User Guide, Release 6.0(1)

This document provides reference and procedural information for users who are operating the Cisco Unified Communications Manager Attendant Console. This release provides localized versions of the Cisco Unified Communications Manager Attendant Console User Guide in multiple languages. You can access this document at

http://www.cisco.com/en/US/products/ps7282/products_user_guide_list.html

Cisco Unified Communications Manager Bulk Administration Guide, Release 7.0(1)

This document provides step-by-step instructions for adding, updating, or deleting large numbers of users, devices, and ports on specific devices. You can access this document at

http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html

Cisco Unified Communications Manager Call Detail Records Administration Guide, Release 7.0(1)

This document describes how to configure call detail records (CDRs) and call management records (CMRs) and provides examples of these records.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html

Cisco Unified Communications Manager Dialed Number Analyzer Guide, Release 7.0(1)

This document provides information on using Dialed Number Analyzer to test and diagnose a deployed Cisco Unified Communications Manager dial plan configuration, analyze the test results, and use the results to tune the dial plan.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Cisco Unified Communications Manager Features and Services Guide for Cisco Unified Communications Manager Business Edition, Release 7.0(1)

This document provides key concepts, terminology, and descriptive information about features and high-level administrative tasks that involve Cisco Unified Communications Manager. You can access this document at

http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html

Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 7.0(1)

This document provides descriptions and step-by-step instructions for installing and using the Cisco Unified Real-Time Monitoring Tool.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html

Cisco Unified Communications Manager Security Guide for Cisco Unified Communications Manager Business Edition, Release 7.0(1)

This document provides step-by-step instructions on how to configure authentication and encryption for Cisco Unified Communications Manager, Cisco Unified IP Phones, SRST references, Cisco MGCP gateways, and Cisco Unity Connection voice-messaging ports. This guide also discusses authorization for SIP trunk messages. You can access this document at

http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html

Cisco Unified Communications Manager System Guide for Cisco Unified Communications Manager Business Edition, Release 7.0(1)

This document provides descriptions of the Cisco Unified Communications Manager system and its components, configuration checklists, and links to associated Cisco Unified Communications Manager Administration Guide for Cisco Unified Communications Manager Business Edition and Cisco Unified Communications Manager Features and Services Guide for Cisco Unified Communications Manager Business Edition procedures. You can access this document at

http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html

Cisco Unified Communications Operating System Administration Guide Release 7.0(1)

This document provides information about using the Cisco Unified Communications Platform graphical user interface (GUI) to perform many common system- and network-related tasks. You can access this document at

http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html

Cisco Unified Reporting Administration Guide

This guide provides an overview of the Cisco Unified Reporting web application, describes how to use the application, and provides procedures for completing various reporting tasks.

http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html

Cisco Unified Serviceability Administration Guide, Release 7.0(1)

This document provides descriptions and procedures for configuring alarms, traces, SNMP, and so on, through Cisco Unified Serviceability. It also describes how to activate, start, and stop feature and network services.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html

Cisco Unity Connection Voice Commands (Release 7.x)

This is a wallet-sized card that lists frequently used Cisco Unity Connection voice commands for managing messages and personal settings by phone when the voice-recognition conversation is activated. You can access the card at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/voice_commands/7xcucvuicrdpdf.pdf.

Command Line Interface Reference Guide for Cisco Unified Communications Solutions
Release 7.0(1)

This document describes the Command Line Interface (CLI) commands that are available for the Cisco Unified Operating System. You can access this document at

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

Disaster Recovery System Administration Guide, Release 7.0(1)

This document provides an overview of the Disaster Recovery System and provides procedures for performing various backup- and restore-related tasks. You can access this document at

http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html

Interface Reference Guide for Cisco Unity Connection Administration in Cisco Unified Communications Manager Business Edition Release 7.x

Provides full definitions—including default values, and minimum and maximum values (where applicable)—for all fields in the Cisco Unity Connection Administration application. The material is arranged according to the graphical user interface (GUI) pages in the application, with chapters for each main area of the interface and sections for each page.

The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/gui_reference/guide/7xcucgrgx.html.

System Administration Guide for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition Release 7.x

This document contains information and instructions for creating a call management plan by using call routing, restriction tables, and call handlers; for customizing the Cisco Unity Connection conversation; for handling messages and distribution lists; for managing audio formats; for securing user messages; for managing user passwords; for using VPIM Networking and Digital Networking; for managing the phone system integration; for setting up system transfers; for configuring IMAP settings; for managing partitions and search spaces; and for creating a Cisco Fax Server integration.

You can access the guide at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsagx.html.

Translated Cisco Unity Connection End-User Guides

The Cisco Unity Connection user guides are available in Chinese (Simplified), Chinese (Traditional), Danish, Dutch, French, German, Italian, Japanese, Korean, Portuguese (Brazil), Russian, Spanish (Colombia), Spanish (Europe), and Swedish.

The translated guides are available in PDF format at http://www.cisco.com/en/US/products/ps6509/tsd_products_support_translated_end_user_guides_list.html.

User Guide for Accessing Cisco Unity Connection Voice Messages in an E-Mail Application (Release 7.x)

This document contains instructions and information on accessing Cisco Unity Connection voice messages in an e-mail application. It also contains information on how to use Cisco Unity Connection ViewMail for Microsoft Outlook to manage messages.

The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user/guide/email/7xcucugemailx.html.

User Guide for the Cisco Unity Connection Assistant Web Tool (Release 7.x)

This document contains instructions and information on personalizing Cisco Unity Connection settings in the Cisco Unity Assistant web tool.

The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user/guide/assistant/7xcucugasstx.html.

User Guide for the Cisco Unity Connection Inbox Web Tool (Release 7.x)

This document contains instructions and information on managing messages in the Cisco Unity Inbox web tool.

The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user/guide/inbox/7xcucuginboxx.html.

User Guide for the Cisco Unity Connection Personal Call Transfer Rules Web Tool (Release 7.x)

This document contains instructions and information on managing transfer rule sets in the Cisco Unity Personal Call Transfer Rules web tool.

The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user/guide/pctr/7xcucugpctrx.html.

User Guide for the Cisco Unity Connection Phone Interface (Release 7.x)

This document contains instructions and information on managing messages and personalizing Cisco Unity Connection settings by using the phone interface (also known as the TUI).

The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user/guide/phone/7xcucugphonex.html.

User Moves, Adds, and Changes Guide for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition Release 7.x

This document contains information and instructions for setting up Cisco Unity Connection user accounts. Discusses settings relevant to the behavior of both end user and administrator accounts, and includes procedures for creating, modifying, and deleting accounts by using Cisco Unity Connection Administration and the Bulk Administration Tool, and for creating accounts by importing users from Cisco Unified Communications Manager.

You can access the guide at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user_mac/guide/7xcucmacx.html.

User Workstation Setup Guide for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition (Release 7.x)

This document contains information and instructions for setting up user-workstation access to the Cisco Unity web tools, for setting up playback and recording devices, for configuring e-mail accounts to access Cisco Unity Connection voice messages, and for conducting orientation sessions for Cisco Unified Communications Manager Business Edition users.

You can access the guide at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user_setup/guide/7xcucusx.html

Troubleshoot and Alerts

This section lists Cisco Unified Communications Manager Business Edition troubleshooting documentation.

Troubleshooting Guide for Cisco Unified Communications Manager, Release 7.0(1)

This document provides troubleshooting procedures for solving Cisco Unified Communications Manager system and configuration problems. You can access this document at

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_troubleshooting_guides_list.html

Troubleshooting Guide for Cisco Unity Connection in Cisco Unified CMBE Release 7.x

This guide contains information on specific problems, possible causes of the problems, and procedures to resolve the problems.

The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/troubleshooting/guide/7xcuctsgx.html.

Cisco Unified IP Phone Documentation

This section lists the documentation for the Cisco Unified IP Phone 7900 and 3900 series.

General Information

The following location provides release note and licensing documentation for the Cisco Unified IP Phones 7900 Series:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_general_information.html

The following location provides release note and licensing documentation for the Cisco Unified IP Phones 3900 Series:

http://www.cisco.com/en/US/products/ps7193/tsd_products_support_general_information.htmls

Install and Upgrade

The following location lists the installation and regulatory compliance and safety information documentation for the Cisco Unified IP Phones 7900 Series:

http://www.cisco.com/en/US/products/hw/phones/ps379/prod_installation_guides_list.html

The following location lists the installation and regulatory compliance and safety information documentation for the Cisco Unified IP Phones 3900 Series:

http://www.cisco.com/en/US/products/ps7193/tsd_products_support_install_and_upgrade.html

Maintain and Operate

The following location provides documentation for administering and using the Cisco Unified IP Phones 7900 Series:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_maintain_and_operate.html

The following location provides documentation for administering and using the Cisco Unified IP Phones 3900 Series:

http://www.cisco.com/en/US/products/ps7193/tsd_products_support_maintain_and_operate.html

The following location provides a Cisco Unified IP Phone Quick Start Guide for Administrative Assistants. The four-panel guide is designed to help administrative assistants get up to speed quickly with basic phone features and addresses common questions.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/admin_qrc/7_0/aa_card.pdf

Translated Documentation

This section lists the translated end user guides for Cisco Unified IP Phones.

The following location provides translated documentation for the Cisco Unified IP Phones 7900 Series:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_translated_documents.html

The following location provides translated documentation for the Cisco Unified IP Phones 3900 Series:

http://www.cisco.com/en/US/products/ps7193/tsd_products_support_translated_documents.html

Other Cisco Unified IP Phone Documentation

The following location provides links to other Cisco Unified IP Phones and services documentation not listed above:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html