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Cisco Unified Communications Manager Business Edition Documentation Guide for Release 6.0(1)

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Cisco Unified Communications Manager Business Edition Documentation Guide for Release 6.0(1)

Table Of Contents

Cisco Unified Communications Manager Business Edition Documentation Guide for Release 6.0(1)

General Information

Compatibility Information

Cisco Unified Communications Manager Compatibility Matrix

Cisco Unified Communications System Release Summary Matrix for IP Telephony

Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations

Documentation Roadmaps

Cisco Unified Communications Manager Business Edition Documentation Guide for Release 6.0(1)

Release Notes

Release Notes for Cisco Unified Communications Manager Business Edition Release 6.0(1)

Cisco Unified Communications Manager Business Edition Installation Documentation

Overview of Mandatory Tasks for Setting Up the Cisco Unified Communications Manager Business Edition System

Disaster Recovery System Administration Guide, Release 6.0(1)

Installing Cisco Unified Communications Manager Business Edition, Release 6.0(1)

Open-Source Software Included in Cisco Unity Connection in Cisco Unified Communications Manager Business Edition

Cisco Unified Communications Manager Business Edition User Documentation

Cisco Unified Communications Manager Attendant Console User Guide, Release 6.0(1)

Connection Voice Commands in Cisco Unified Communications Manager Business Edition

User Guide for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition

Cisco Unified Communications Manager Business Edition Configuration Documentation

Administration Guide for Cisco Unity Connection Serviceability in Cisco Unified Communications Manager Business Edition

Cisco Unified Communications Manager CDR Analysis and Reporting Administration Guide for Cisco Unified Communications Manager Business Edition, Release 6.0(1)

Cisco Unified Communications Manager Administration Guide for Cisco Unified Communications Manager Business Edition, Release 6.0(1)

Cisco Unified Communications Manager Bulk Administration Guide, Release 6.0(1)

Cisco Unified Communications Manager Features and Services Guide for Cisco Unified Communications Manager Business Edition, Release 6.0(1)

Cisco Unified Communications Manager SCCP Integration Guide for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition

Cisco Unified Communications Manager Security Guide for Cisco Unified Communications Manager Business Edition, Release 6.0(1)

Cisco Unified Communications Manager System Guide for Cisco Unified Communications Manager Business Edition, Release 6.0(1)

Cisco Unified Communications Operating System Administration Guide for Cisco Unified Communications Manager Business Edition, Release 6.0(1)

Cisco Unified Communications Manager Real-Time Monitoring Tool Administration Guide for Cisco Unified Communications Manager Business Edition, Release 6.0(1)

Cisco Unified Serviceability Administration Guide for Cisco Unified Communications Manager Business Edition, Release 6.0(1)

System Administration Guide for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition

Troubleshooting Guide for Cisco Unified Communications Manager, Release 6.0(1)

User Moves, Adds, and Changes Guide for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition

User Workstation Setup Guide for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition

Cisco Unified Communications Manager Developer Guides

Cisco Unified Communications Manager JTAPI Developers Guide, Release 6.0(1)

Cisco Unified Communications Manager TAPI Developers Guide, Release 6.0(1)

Cisco Unified Communications Manager Data Dictionary, Release 6.0(1)

Cisco Unified Communications Manager Developers Guide, Release 6.0(1)

Cisco Unified IP Phone Service Application Development Notes for Cisco Unified Communications Manager 6.0(1)

Related Product Documentation

Cisco Unified Communications Manager 6.0 TCP and UDP Port Usage

Cisco Unified Communications Manager Attendant Console Keyboard Shortcuts

Cisco Unified Communications Manager Security Token Advisory

Cisco Unified Communications SRND Based on Cisco Unified Communications Manager 6.x

Cisco Unified IP Phones and Services

Installing Cisco Security Agent for Cisco Unified Communications Manager


Cisco Unified Communications Manager Business Edition Documentation Guide for Release 6.0(1)


This document lists and describes the documents that make up the Cisco Unified Communications Manager Business Edition suite of installation and configuration documents. It contains the following sections:

General Information

Cisco Unified Communications Manager Business Edition Installation Documentation

Cisco Unified Communications Manager Business Edition User Documentation

Cisco Unified Communications Manager Business Edition Configuration Documentation

Cisco Unified Communications Manager Developer Guides

Related Product Documentation


Note This documentation guide represents the only printed document that ships with Cisco Unified Communications Manager Business Edition Release 6.0(1). Because all the available documentation is online, this document provides the online URLs.


General Information

This section contains the following documentation information:

Compatibility Information

Documentation Roadmaps

Release Notes

Compatibility Information

This section lists Cisco Unified Communications Manager Business Edition compatibility matrices.


Tip The documents in this section post to www.cisco.com.


Cisco Unified Communications Manager Compatibility Matrix

This document lists Cisco Unified Communications Manager releases and upgrade paths and provides detailed information about compatible releases and loads for devices, applications, application programming interfaces, features, and services. Access this document at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf

Cisco Unified Communications System Release Summary Matrix for IP Telephony

This document lists the supported product release version for IP telephony products.

To obtain copies of this document, refer to the URL

http://cisco.com/go/unified-techinfo

Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations

This document contains the supported version combinations for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition and the software that is installed on user workstations.

You can access the matrix at http://www.cisco.com/en/US/products/ps7273/products_device_support_tables_list.html.

Documentation Roadmaps

This section lists Cisco Unified Communications Manager Business Edition roadmaps.


Tip The document in this section posts to www.cisco.com.


Cisco Unified Communications Manager Business Edition Documentation Guide for Release 6.0(1)

This document describes the pieces that make up the Cisco Unified Communications Manager Business Edition documentation set.

A printed version of the documentation guide ships with Cisco Unified Communications Manager Business Edition, and you can access is at

http://www.cisco.com/en/US/products/ps7273/products_documentation_roadmaps_list.html.

Release Notes

This section lists Cisco Unified Communications Manager Business Edition release notes.


Tip The document in this section posts to www.cisco.com.


Release Notes for Cisco Unified Communications Manager Business Edition Release 6.0(1)

Release Notes contain system requirements, new features, changed information, documentation updates, and open caveats for Cisco Unified Communications Manager and Cisco Unity Connection in Cisco Unified Communications Manager Business Edition.

You can access the Release Notes at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html.

Cisco Unified Communications Manager Business Edition Installation Documentation

This section lists Cisco Unified Communications Manager Business Edition install-related documentation.


Tip The documents in this section post to www.cisco.com.


Overview of Mandatory Tasks for Setting Up the Cisco Unified Communications Manager Business Edition System

This document contains information that leads you through the complete setup of the Cisco Unified Communications Manager Business Edition system—from configuring Cisco Unified Communications Manager and Cisco Unity Connection to populating the system with user and call management data. The task list contains tasks that reference instructions in documentation other than installation guides, so if you do not use the list, setup will not be successful.

You can access the task list at http://www.cisco.com/en/US/products/ps7273/prod_installation_guides_list.html.

Disaster Recovery System Administration Guide, Release 6.0(1)

This document provides an overview of the Disaster Recovery System and provides procedures for performing various backup- and restore-related tasks. You can access this document at

http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html

Installing Cisco Unified Communications Manager Business Edition, Release 6.0(1)

This document provides procedures for installing Cisco Unified Communications Manager Business Edition on the server.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/ps7273/prod_installation_guides_list.html

Open-Source Software Included in Cisco Unity Connection in Cisco Unified Communications Manager Business Edition

This document lists the open-source software that is included in Cisco Unity Connection in Cisco Unified Communications Manager Business Edition and the licenses that cover the software.

You can access the document at http://www.cisco.com/en/US/products/ps7273/prod_installation_guides_list.html.

Cisco Unified Communications Manager Business Edition User Documentation

This section lists Cisco Unified Communications Manager Business Edition user documentation that is available only on www.cisco.com. Cisco does not print the documentation that is in this section, and you cannot order the documentation through Manufacturing.

Cisco Unified Communications Manager Attendant Console User Guide, Release 6.0(1)

This document provides reference and procedural information for users who are operating the Cisco Unified Communications Manager Attendant Console. This release provides localized versions of the Cisco Unified Communications Manager Attendant Console User Guide in multiple languages. You can access this document at

http://www.cisco.com/en/US/products/ps7282/products_user_guide_list.html

Connection Voice Commands in Cisco Unified Communications Manager Business Edition

This wallet-sized card for users who are using voice commands lists frequently used Cisco Unity Connection commands for managing messages and personal settings by phone when the voice-recognition conversation is activated in Cisco Unified Communications Manager Business Edition.

You can access the card at

http://www.cisco.com/en/US/products/ps7273/products_user_guide_list.html.

User Guide for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition

This document contains information and instructions for users for managing messages by phone and using the Cisco Unity web tools in Cisco Unified Communications Manager Business Edition to customize personal settings.

You can access the guide at

http://www.cisco.com/en/US/products/ps7273/products_user_guide_list.html.

Cisco Unified Communications Manager Business Edition Configuration Documentation

This section lists Cisco Unified Communications Manager Business Edition configuration documentation that is available only on www.cisco.com. Cisco does not print the documentation that is in this section, and you cannot order the documentation through Manufacturing.

Administration Guide for Cisco Unity Connection Serviceability in Cisco Unified Communications Manager Business Edition

This document contains descriptions and instructions for using alarms, traces, and reports, and for managing Cisco Unity Connection services in Cisco Unified Communications Manager Business Edition.

You can access the guide at http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html.

Cisco Unified Communications Manager CDR Analysis and Reporting Administration Guide for Cisco Unified Communications Manager Business Edition, Release 6.0(1)

This document describes how to configure and use Cisco Unified Communications Manager CDR Analysis and Reporting (CAR), a tool that is used to create user, system, device, and billing reports. This document also includes definitions and formats of the call detail records (CDRs). You can access this document at

http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html

Cisco Unified Communications Manager Administration Guide for Cisco Unified Communications Manager Business Edition, Release 6.0(1)

This document provides step-by-step instructions for configuring, maintaining, and administering the Cisco Unified Communications Manager voice over IP network. You can access this document at

http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html

Cisco Unified Communications Manager Bulk Administration Guide, Release 6.0(1)

This document provides step-by-step instructions for adding, updating, or deleting large numbers of users, devices, and ports on specific devices. You can access this document at

http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html

Cisco Unified Communications Manager Features and Services Guide for Cisco Unified Communications Manager Business Edition, Release 6.0(1)

This document provides key concepts, terminology, and descriptive information about features and high-level administrative tasks that involve Cisco Unified Communications Manager. You can access this document at

http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html

Cisco Unified Communications Manager SCCP Integration Guide for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition

This document contains technical information and instructions for configuring the phone system and Cisco Unity Connection to work together in Cisco Unified Communications Manager Business Edition.

You can access he document at http://www.cisco.com/en/US/products/ps7273/products_installation_and_configuration_guides_list.html.

Cisco Unified Communications Manager Security Guide for Cisco Unified Communications Manager Business Edition, Release 6.0(1)

This document provides step-by-step instructions on how to configure authentication and encryption for Cisco Unified Communications Manager, Cisco Unified IP Phones, SRST references, Cisco MGCP gateways, and Cisco Unity Connection voice-messaging ports. This guide also discusses authorization for SIP trunk messages. You can access this document at

http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html

Cisco Unified Communications Manager System Guide for Cisco Unified Communications Manager Business Edition, Release 6.0(1)

This document provides descriptions of the Cisco Unified Communications Manager system and its components, configuration checklists, and links to associated Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager Features and Services Guide procedures. You can access this document at

http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html

Cisco Unified Communications Operating System Administration Guide for Cisco Unified Communications Manager Business Edition, Release 6.0(1)

The Cisco Unified Communications Operating System Administration Guide provides information about using the Cisco Unified Communications Platform graphical user interface (GUI) and the command line interface (CLI) to perform many common system- and network-related tasks. You can access this document at

http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html

Cisco Unified Communications Manager Real-Time Monitoring Tool Administration Guide for Cisco Unified Communications Manager Business Edition, Release 6.0(1)

This document provides descriptions and step-by-step instructions for installing and using the Cisco Unified Communications Manager Real-Time Monitoring Tool. You can access this document at

http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html

Cisco Unified Serviceability Administration Guide for Cisco Unified Communications Manager Business Edition, Release 6.0(1)

This document provides descriptions and procedures for configuring alarms, traces, SNMP, and so on, through Cisco Unified Serviceability. It also describes how to activate, start, and stop feature and network services. You can access this document at

http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html

System Administration Guide for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition

This document contains information and instructions for creating a call management plan by using call routing, restriction tables, and call handler, for customizing the Cisco Unity Connection conversation, for handling messages and distribution lists, for managing audio formats, for managing system-level features, and for managing the phone system integration in Cisco Unified Communications Manager Business Edition.

You can access the guide at http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html.

Troubleshooting Guide for Cisco Unified Communications Manager, Release 6.0(1)

This document provides troubleshooting procedures for solving Cisco Unified Communications Manager system and configuration problems. You can access this document at

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_troubleshooting_guides_list.html

User Moves, Adds, and Changes Guide for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition

This document contains information and instructions for setting up Cisco Unity Connection user accounts in Cisco Unified Communications Manager Business Edition. It discusses settings that are relevant to the behavior of both end user and administrator accounts and includes procedures for creating, modifying, and deleting accounts.

You can access the guide at http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html.

User Workstation Setup Guide for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition

This document contains information and instructions for setting up user-workstation access to the Cisco Unity web tools, for setting up playback and recording devices, for configuring e-mail accounts to access Cisco Unity Connection voice messages, and for conducting orientation sessions for Cisco Unified Communications Manager Business Edition users.

You can access the guide at http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html.

Cisco Unified Communications Manager Developer Guides

This section lists Cisco Unified Communications Manager third-party developer documentation that is available only on www.cisco.com. Cisco does not print the documentation that is in this section, and you cannot order the documentation through Manufacturing.

Cisco Unified Communications Manager JTAPI Developers Guide, Release 6.0(1)

This guide describes the Cisco implementation of JTAPI for the Cisco Unified Communications Manager platform. Cisco conforms as closely as possible to the JTAPI specification while providing extensions that enhance JTAPI and expose the advanced features of Cisco Unified Communications Manager to applications. You can access this document at

http://www.cisco.com/en/US/products/ps7273/products_programming_reference_guides_list.html

Cisco Unified Communications Manager TAPI Developers Guide, Release 6.0(1)

This guide describes the Cisco TAPI Service Provider (TSP), which allows developers to create customized IP telephony applications for Cisco users. The Cisco TAPI implementation uses the Microsoft TAPI v2.1 specification and supplies extension functions to support Cisco Unified Communications Manager Solutions. You can access this document at

http://www.cisco.com/en/US/products/ps7273/products_programming_reference_guides_list.html

Cisco Unified Communications Manager Data Dictionary, Release 6.0(1)

This document describes the data that the primary Cisco Unified Communications Manager database stores for Release 6.0(1). This document automatically generates from the actual development data dictionary that is used to create the SQL scripts for installing the Cisco Unified Communications Manager database. You can access this document at

http://www.cisco.com/en/US/products/ps7273/products_programming_reference_guides_list.html

Cisco Unified Communications Manager Developers Guide, Release 6.0(1)

This guide includes the AXL, AXL serviceability, extension mobility, and Cisco Web Dialer APIs.

The Cisco Unified Communications Manager AXL implementation allows applications to modify the Cisco Unified Communications Manager system database.

Cisco Unified Communications Manager Real-Time Monitoring Tool information, performance counters, and database information exposure occurs through the AXL serviceability API.

The Cisco Extension Mobility Service provides a rich API, which enables extension mobility on IP phones and allows application control over authentication, scheduling, and availability.

The Cisco Web Dialer application enables click-to-dial functionality by creating hyperlinked telephone numbers in a company directory.

You can access this document at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/devguide/6_0_1/ccmdv.pdf

Cisco Unified IP Phone Service Application Development Notes for Cisco Unified Communications Manager 6.0(1)

This document provides the information that is needed for programmers and system administrators to develop and deploy new Cisco Unified IP Phone services with Cisco Unified Communications Manager 6.0, by using eXtensible Markup Language (XML) objects and the Hypertext Transfer Protocol (HTTP) with standard web servers. Cisco conforms as closely as possible to the XML and HTTP standards while providing maximum service functionality for Cisco Unified IP Phones. You can access this document at

http://www.cisco.com/en/US/products/ps7273/products_programming_reference_guides_list.html

Related Product Documentation

This section lists additional documentation that is available on the World Wide Web at www.cisco.com.


Note For voice product documentation that is not specified in this section, refer to http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_category_home.html.


Cisco Unified Communications Manager 6.0 TCP and UDP Port Usage

This document provides a list of the TCP and UDP ports that Cisco Unified Communications Manager 6.0 uses for intracluster connections and for communications with external applications or devices. It provides important information for the configuration of firewalls, Access Control Lists (ACLs), and quality of service (QoS) on a network when an IP Communications solution is implemented. You can access this document at

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Cisco Unified Communications Manager Attendant Console Keyboard Shortcuts

This quick-reference guide lists keyboard shortcuts that are used with the Cisco Unified Communications Manager Attendant Console. The attendant can attach this document to the monitor or place it on the keyboard.

To access copies of this document online, refer to the URL

http://www.cisco.com/en/US/products/ps7282/products_user_guide_list.html

You can order copies of this document by using the following customer order number:

DOC-7818205=

Cisco Unified Communications Manager Security Token Advisory

This document describes the purpose of the Cisco System Administrator Security Token. You can access this document at

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installation_guides_list.html

Cisco Unified Communications SRND Based on Cisco Unified Communications Manager 6.x

The Cisco Unified Communications Solution Reference Network Design (SRND) document provides design considerations and guidelines for deploying the following components of the Cisco Unified Communications System: Cisco Unified Communications Manager, Cisco Unified MeetingPlace, Cisco Unified MeetingPlace Express, Cisco Unity, Cisco Unity Connection, Cisco Unified Presence, Cisco Unified Video Advantage, and Cisco Unified Mobility. You can access this document at

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guides_list.html

Cisco Unified IP Phones and Services

The following location provides documentation for administering and using the Cisco Unified IP Phones and services:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Installing Cisco Security Agent for Cisco Unified Communications Manager

This document provides installation instructions and information about Cisco Security Agent (CSA) for Cisco Unified Communications Manager Releases 4.1, 4.2, 5.0, and 6.0. You can access this document at

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installation_guides_list.html