Cisco Unified Communications Manager Features and Services Guide for Cisco Unified Communications Manager Business Edition, Release 7.0(1)
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

AAR

See automated alternate routing (AAR)

access, restricting with partitions 5-10

access control

MLPP numbering plan

example (figure) 26-23

explained 26-22

precedence patterns

example (figure) 26-23

explained 26-22

access lists

configuration 13-24

configuration settings (table) 13-27

configuring 13-25

deleting 13-26

finding 13-24

member details configuration settings (table) 13-29

ac user

associating with devices and pilot points 11-26

agent call

barging or monitoring 25-10

alert, call pickup 5-10

alternate party diversion (APD)

example (figure) 26-12

explained 26-11

announcements

blocked precedence 26-21

blocked precedence (figure) 26-21

busy station 26-21

MLPP 26-19

unauthorized precedence 26-20

unauthorized precedence (figure) 26-20

application dial rules

configuring for Web Dialer 14-10

application users

configuring for Web Dialer 14-7

Attendant Console

See Cisco Unified Communications Manager Attendant Console

audio sources

configuring 27-17

creating for MOH 27-9

default MOH sample 27-9

for MOH 27-9

managing for MOH 27-10

multicast 27-10

storing for MOH 27-10

unicast 27-10

auto call pickup

described 5-8

interactions with Cisco Unified Mobility 13-19

automated alternate routing (AAR)

MLPP interaction 26-29

B

bandwidth

insufficient with AAR for MLPP 26-29

barge

activating with built-in conference bridge 1-10

built-in and shared conference bridge differences (table) 1-2

configuration checklist (table) 1-11

configuring 1-11

described 1-2

installing and activating 1-10

interactions and restrictions 1-7

intercom usage 22-4

overview 1-1

related topics 1-14

service parameters 1-13

softkey 1-4

system requirements 1-6

BIB call information and call display 25-23

BLF

configuring for directed call park 4-22

directed call park configuration settings 4-23

BLF/SpeedDial

buttons 28-20

configuration settings (table) 4-23, 28-21

configuring 28-19

built-in bridge

See BIB

built-in conference bridge, barge 1-10

busy lamp field call pickup

configuration checklist (table) 5-20

described 5-7

example 5-8

C

Call Back

additional information for Call Back notification with phones that are running SIP 2-6

configuration checklist 2-7

description 2-1

interactions and restrictions 2-5

interactions with Call Forward, iDivert, and Voice-Mail System features 2-6

overview 2-1

setting service parameters 2-10

softkey template 2-8

suspend/resume functionality 2-4

system requirements 2-5

understanding 2-2

call classification configuration settings (table) 19-8

call display restrictions

configuration checklist (table) 3-6

configuring 3-5

configuring phones for 3-8

enabling 3-2

interactions

call park 3-4

conference 3-5

conference list 3-5

extension mobility 3-5

listed 3-4

voice mail 3-5

introduction 3-1

overview 3-1, 3-2

related topics 3-13

sample call flow (figure) 3-12

sample configurations

calling search spaces 3-9

call park 3-12

devices 3-10

gateways 3-10

listed 3-8

translation patterns 3-10

scenarios 3-3

service parameter for connected number display 3-13

system requirements 3-3

translation patterns for 3-6

with Cisco Extension Mobility 8-10

called digits transformation (figure) 23-10

called party

transformations

and local route groups 23-9

call forward

MLPP interaction 26-27

calling party normalization

activating 7-11

BAT support 7-9

Call Detail Record support 7-9

calling party number type 7-13

calling party transformation CSS 7-20

CAR support 7-9

Cisco Extension Mobility support 7-9

configuration checklist 7-11

configuring 7-11

device mobility support 7-9

forwarding calls 7-8

globalizing described 7-2

information for end users 7-22

installing 7-11

interactions 7-8

localizing, described 7-4

mapping global number to local variant 7-6

phone support 7-7

prefixes 7-16

related topics 7-22

restrictions 7-10

service parameters 7-13

system requirements 7-7

transferring calls 7-8

calling party transformation patterns 7-4

calling search spaces

Cisco Unified Communications Manager Assistant

configuration tips 9-20

SUBSCRIBE (for Presence) 28-9, 28-13

call monitoring

See monitoring

call park

Cisco Unified Communications Manager Attendant Console usage 11-15

configuration checklist (table) 4-8

configuration settings (table) 4-12

configuring 4-8

configuring a number 4-11, 4-21

deleting a number 4-12

directed

via DTMF with Cisco Unified Mobility 13-13

example with MOH 27-5

finding a number 4-10

installing and activating 4-8

interactions 4-5

interaction with call display restrictions 3-4

introduction 4-2

overview 4-1

restrictions 4-7

setting service parameters 4-9

system requirements 4-4

usage example 4-2

call pickup

activating 5-13

auto

described 5-8

interactions with Cisco Unified Mobility 13-19

busy 5-9

busy lamp field

configuration checklist (table) 5-20

described 5-7

call pickup group

assigning to a directory number 5-27

defining a pickup group for other group pickup 5-27

configuration checklist (table) 5-14

configuring 5-14

directed

configuration checklist (table) 5-18

described 5-3

examples 5-4

group call pickup

described 5-2

installing 5-13

interactions

call accounting 5-12

calling search space 5-12

dependency records 5-12

listed 5-11

partitions 5-12

route plan report 5-12

time of day 5-12

interactions and restrictions 5-11

introducing 5-1

no answer 5-9

no bandwidth 5-9

notification 5-10

other group

configuration checklist (table) 5-16

described 5-3

overview 5-1

phone feature described 5-2

related topics 5-28

restricting access 5-10

restrictions

listed 5-13

service parameters 5-21

system requirements 5-11

using with partitions 5-10

call pickup group

configuration settings (table) 5-23

configuring 5-22, 5-23

deleting 5-26

finding 5-22

call preservation

with intercom 22-5

with MLPP 26-29

call queuing 11-10

call recording

See recording

call throttling

introduction 6-1

related topics 6-3

troubleshooting 6-2

call transfer

MLPP interaction 26-28

call waiting

MLPP interaction 26-28

cBarge

activating with shared conference bridge 1-10

softkey 1-5

CDR

recording for precedence calls 26-27

CEF

See Cisco Extended Functions

channel nonpreemptable 26-14

Cisco CallManager Attendant Console Server service

service parameters 11-35

understanding 11-11

Cisco Customer Response Platform

components 12-3

Cisco Extended Functions

activating for QRT 29-22

DB Change Notifier 29-5

DBL library 29-4

multiple applications in a cluster 29-6

QBEHelper 29-4

redundancy manager 29-4

screen helper and dictionary 29-4

SDI Trace and Alarm 29-5

service architecture 29-3

service architecture (figure) 29-4

service dependency 29-5

service dependency (figure) 29-6

service parameters for QRT 29-24

Cisco Extension Mobility

adding the Cisco Extension Mobility service 8-17

configuration checklist (table) 8-14

configuration example 8-13

configuration guidelines 8-12

configuring 8-12

creating a default device profile for each Cisco Unified IP Phone type 8-22

creating the device profile for a user 8-25

description 8-2

device profiles

default 8-2

understanding 8-2

user 8-2

equivalency 8-7

illustrated (figure) 8-3

information for users 8-29

installing 8-12

interactions

bulk administration tool 8-9

call display restrictions 8-10

Cisco Unified Communications Manager Assistant 8-10

Cisco Unified Communications Manager Attendant Console 8-10

intercom 8-10

listed 8-9

Presence 28-9

services that are running on the same server 8-9

interactions and restrictions 8-9

intercom interactions 22-5

introducing 8-1

login and logout behavior 8-4

login call flow 8-5

logout call flow 8-6

overview 8-1

related topics 8-30

restrictions 8-11

setting service parameters (table) 8-18

SIP support 8-4

subscribing phones 8-28

system requirements 8-8

user device profile, associating 8-27

using 8-29

Cisco IPMA

See Cisco Unified Communications Manager Assistant

Cisco IP Manager Assistant service

understanding 9-3, 10-3

Cisco Unified Communications Manager

MOH servers 27-7

Cisco Unified Communications Manager Assistant

architecture overview 9-2, 10-2

assistant console dialog options 9-41, 10-29

assistant console interface 9-4, 10-4

assistant interfaces 9-6, 10-5

bulk administration tool 9-8, 10-7

calling search space and partitions, configuration tips 9-20

Cisco Unified IP Phone interface 9-5, 10-5

Cisco Unified IP Phone Services, configuration tips 9-27

configuration checklist for proxy line support (table) 9-13

configuration checklist with shared line support (table) 10-12

configuration wizard for proxy line 9-17

configuring assistant phones, tips 9-29

configuring assistant proxy and incoming intercom lines 9-35

configuring manager and assigning assistant for proxy line 9-32

configuring manager and assigning assistant for shared line 10-21

configuring manager phones, tips 9-28

configuring manager primary and incoming intercom lines 9-32, 10-21

configuring shared and incoming intercom lines for assistant 10-24

database access architecture, understanding 9-5, 10-5

deleting assistant information 9-37, 10-25

deleting manager information 9-34, 10-23

dial rules configuration 9-39, 10-27

extension mobility 9-8, 10-8

installing and activating 9-11, 10-11

installing the assistant console application 9-39, 10-27

interactions 9-7

intercom 9-10, 10-9

intercom usage 22-5

IPMASecureSysUser 9-26, 10-18

manager and assistant configuration 10-20

manager and assistant phone configuration 9-27, 10-18

manager assistant administration interface 9-6, 10-6

manager configuration 9-41, 10-29

manager interfaces 9-5, 10-5

message waiting indicator 9-10

more information 10-30

multilevel precedence and preemption 9-10

Multilevel Precedence and Preemption (MLPP) 10-9

phones, configuration tips 9-31, 10-20

providing information to managers and assistants 9-39, 10-27

reporting tools 9-8, 10-8

restrictions 9-7, 9-11, 10-10

route point configuration tips 9-21

scalability 9-25, 10-16

security 9-26, 10-18

setting service parameters 9-22, 10-15

softkeys 9-6, 10-6

starting the Cisco IP Manager Assistant service 9-27, 10-18

system configuration with proxy line 9-17

system requirements for proxy line support 9-7

system requirements for shared line support 10-6

time-of-day routing 9-10

updating assistant information 9-38, 10-26

updating manager information 9-34, 10-23

with proxy line support 9-1

with shared line support 10-1

Cisco Unified Communications Manager Attendant Console

associating devices and pilot points with ac user 11-26

call park usage 11-15

client configuration settings (table) 11-41

configuration checklist (table) 11-19

configuring 11-18

configuring attendant settings 11-40

configuring held icon timers 11-42

CorporateDirectory.txt file

creating and uploading 11-36

deleting 11-37

CTI usage 11-16

dependency records 11-43

directed call park usage 11-15

directory 11-10

extension mobility usage 11-15

firewall support 11-13

hunt groups

configuration settings (table) 11-33

deleting members 11-34

understanding 11-3

installing 11-38

installing and activating 11-18

interactions 11-15

IP phone requirements 11-14

music on hold usage 11-15

overview 11-1

PC requirements 11-13

pilot points

configuration settings (table) 11-29

configuring 11-28

deleting 11-30

finding 11-27

resetting 11-31

understanding 11-3

redundancy 11-12

related topics 11-43

restrictions 11-16

starting after installing Windows XP SP2 11-39

system requirements 11-13

users

configuration settings (table) 11-23

configuring 11-21, 11-22

deleting 11-23

finding 11-21

understanding 11-2

voice-messaging requirements 11-14

Cisco Unified Communications Manager Auto-Attendant

Cisco Unified Communications Manager and the CRS engine 12-4

components 12-3

configuration checklist (table) 12-4

description 12-1

installing 12-4

managing 12-6

overview 12-2

understanding 12-2

Cisco Unified IP Phones

subscribing to Cisco Extension Mobility 8-28

Cisco Unified IP Phone Services

Cisco Unified Communications Manager Assistant

configuration tips 9-27

Cisco Unified Mobile Communicator

and Cisco Unified Mobility

configuration checklist (table) 13-7

configuration details 13-8

described 13-6

Cisco Unified Mobility

access list configuration 13-24

access list configuration settings (table) 13-27

access list member detail configuration settings (table) 13-29

associating a DN with a remote destination profile 13-31

benefits 13-4

Cisco Unified Mobile Communicator

configuration checklist (table) 13-7

configuration details 13-8

described 13-6

configuration checklist (table) 13-23

configuring 13-22

configuring access lists 13-25

configuring dual-mode handoff settings 13-48

configuring media resources 13-40

configuring remote destination profiles 13-31

configuring remote destinations 13-36

configuring softkeys 13-48

definitions (table) 13-2

deleting access lists 13-26

deleting remote destination profiles 13-31

deleting remote destinations 13-37

described 13-1

dial-via-office reverse callback 13-9

directed call park via DTMF 13-13

feature benefits 13-4

finding access lists 13-24

finding remote destination profiles 13-29

finding remote destinations 13-35

interactions

auto call pickup 13-19

licensing 13-19

listed 13-18

number of supported calls 13-19

interactions and restrictions 13-18

introducing 13-2

list of features 13-3

migrating from Cisco Unified MobilityManager 13-22

mobile connect 13-5

mobile voice access 13-5

mobile voice access configuration by service parameter 13-47

mobile voice access configuration settings (table) 13-41

mobility configuration

procedure 13-48

settings (table) 13-48

related topics 13-49

remote destination configuration settings (table) 13-38

remote destination profile

configuring 13-29

remote destination profile configuration settings (table) 13-32

remote destinations

configuring 13-35

restrictions

listed 13-20

SIP URI dialing 13-14

system requirements 13-21

time-of-day access

configuration checklist (table) 13-11

described 13-10

important notes 13-12

use case scenarios

dial-via-office reverse callback 13-16

directed call park via DTMF 13-17

listed 13-15

mobile connect 13-15

mobile voice access 13-16

time-of-day access 13-16

Cisco Unified MobilityManager

migrating to Cisco Unified Mobility 13-22

Cisco Web Dialer

See Web Dialer

client matter codes

BAT usage 15-4

CAR usage 15-4

configuration checklist (table) 15-5

configuration settings (table) 15-8

configuring 15-7

CTI, JTAPI, and TAPI usage 15-4

deleting 15-8

described 15-2

enabling for route patterns 15-9

finding 15-6

installation 15-5

interactions 15-3

requirements 15-5

restrictions 15-3

system requirements 15-5

user information 15-13

codecs

for monitoring and recording calls (figure) 25-21

code yellow state 6-1

common network facility preemption

example (figure) 26-16

example with retry timer Trr (figure) 26-17

explained 26-15

conference list

interaction with call display restrictions 3-5

CorporateDirectory.txt file

creating and uploading 11-36

deleting 11-37

CTI

Cisco Unified Communications Manager Attendant Console usage 11-16

event delivery for monitoring and recording (figure) 25-24

intercom interactions 22-5

requirements for monitoring and recording 25-24

securing TLS connection 29-7

CTI route points

Cisco Unified Communications Manager Assistant configuration tips 9-21

Customer Response Solutions, installing 12-4

custom phone rings

creating 16-3

customizing files 16-2

introduction 16-1

overview 16-1

PCM file requirements 16-3

D

database scalability 27-7

default device profiles

creating for each Cisco Unified IP Phone type 8-22

dependency records

Cisco Unified Communications Manager Attendant Console 11-43

device mobility

configuration checklist 17-10

configuration tips 17-9

configuring 17-7

enabling/disabling 17-11

feature interactions 17-5

feature restrictions 17-5

installing 17-6

introducing 17-1

more information 17-12

network considerations 17-9

operations 17-2

overview 17-1

supported phone models 17-6

system requirements 17-6

troubleshooting 17-12

viewing roaming parameters 17-12

device profiles

and Cisco Extension Mobility 8-2

creating for a Cisco Extension Mobility user 8-25

default for Cisco Extension Mobility 8-2

for a Cisco Extension Mobility user 8-27

user for Cisco Extension Mobility 8-2

dial-via-office reverse callback

with Cisco Unified Mobility 13-9

directed call park

BLF configuration settings 4-23

Cisco Unified Communications Manager Attendant Console usage 11-15

configuration checklist (table) 4-18

configuration settings (table) 4-22

configuring BLF/Directed Call Park buttons 4-22

deleting a number 4-24

finding a number 4-20

installing and activating 4-17

interactions 4-15

introduction 4-13

overview 4-1

restrictions 4-17

setting service parameters 4-20

system requirements 4-14

usage example 4-14

via DTMF

with Cisco Unified Mobility 13-13

directed call pickup

basic completion (figure) 5-4

basic setup (figure) 5-4

configuration checklist (table) 5-18

described 5-3, 5-4

multiple-calls completion (figure) 5-7

multiple-calls setup (figure) 5-7

rejection (figure) 5-5, 5-6

directory

Cisco Unified Communications Manager Attendant Console, understanding 11-10

directory number

assigning a call pickup group 5-27

DND

activating 18-6

adding to common phone profiles 18-8

architecture overview 18-2

configuration checklist (table) 18-6

configuring 18-6

described 18-1

device parameters (table) 18-7

feature key 18-7

hardware requirements 18-3

high priority call with DND ringer off enabled on a shared line (figure) 18-13

incoming call alert settings 18-2

installing 18-6

interactions

callback 18-4

extension mobility 18-5

hold reversion and intercom 18-4

hunt list 18-4

listed 18-3

MLPP and CER 18-4

park reversion 18-3

pickup 18-4

pickup notification 18-4

intercom usage 22-4

introducing 18-1

normal priority call with DND ringer off enabled on a nonshared line (figure) 18-11

normal priority call with DND ringer off enabled on a shared line (figure) 18-12

related topics 18-16

restrictions 18-5

service parameters 18-6

softkeys 18-7

software requirements 18-3

status notification for SCCP 18-2

status notification for SIP devices 18-2

system requirements 18-3

troubleshooting 18-14

troubleshooting errors (table) 18-15

usage examples 18-10

using 18-9, 18-10

domains, MLPP

identifier for MLPP 26-7

do not disturb

See DND

DSCP

mapping to call precedence 26-30

dual-mode phones

configuring handoff settings 13-48

E

end users

adding to standard end users group for Web Dialer 14-10

enterprise parameters

MLPP 26-38

Presence 28-13

extension mobility

Cisco Unified Communications Manager Attendant Console usage 11-15

interaction with call display restrictions 3-5

external call transfer restrictions

activating 19-5

blocking external call from transferring to external party (figure) 19-4

block offnet to offnet transfer service parameter 19-7

call classification configuration settings (table) 19-8

call classification service parameter 19-7

configuration checklist (table) 19-6

configuring 19-5

gateway configuration 19-7

installing 19-5

interactions 19-4

introducing 19-1

overview 19-1

related topics 19-9

restrictions 19-4, 19-5

route pattern configuration 19-8

service parameters 19-6

system requirements 19-4

transferring external calls to an external party (figure) 19-3

trunk configuration 19-8

F

features

barge 1-1

call display restrictions 3-1

call park 4-1

Cisco Extension Mobility

bulk administration tool 8-9

Cisco Unified Communications Manager Assistant

assistant console interface 9-4, 10-4

assistant interfaces 9-6, 10-5

bulk administration tool 9-8, 10-7

calling search space and partitions 9-20

Cisco Unified IP Phone interface 9-5, 10-5

Cisco Unified IP Phone Services 9-27

configuration checklist for proxy line support (table) 9-13

extension mobility 9-8, 10-8

intercom 9-10, 10-9

manager assistant administration interface 9-6, 10-6

manager interfaces 9-5, 10-5

message waiting indicator 9-10

multilevel precedence and preemption 9-10

Multilevel Precedence and Preemption (MLLP) 10-9

phones 9-31, 10-20

reporting tools 9-8, 10-8

route point 9-21

softkeys 9-6, 10-6

time-of-day routing 9-10

understanding architecture 9-2, 10-2

understanding database access architecture 9-5

understanding database and directory access architecture 10-5

device mobility 17-1

directed call park 4-1

external call transfer restrictions 19-1

hold reversion 20-1

immediate divert 21-1

malicious call ID (MCID) 24-1

Multilevel Precedence and Preemption (MLPP)

using with Cisco Unified Communications Manager Assistant 10-9

Presence 28-1

privacy 1-1

QRT 29-1, 29-15

Web Dialer 14-1

feature safe

for Cisco Extension Mobility 8-7

file format, Ringlist.xml 16-2

firewalls and one-way media (figure) 25-23

fixed audio source

configuration settings (table) 27-23

configuring 27-22, 27-23

deleting 27-23

forced authorization codes

BAT usage 15-4

CAR usage 15-4

configuration checklist (table) 15-5

configuration settings (table) 15-11

configuring 15-11

CTI, JTAPI, and TAPI usage 15-4

deleting 15-12

described 15-2

enabling for route patterns 15-13

finding 15-10

installation 15-5

interactions 15-3

requirements 15-5

restrictions 15-3

system requirements 15-5

user information 15-13

forwarding

local route groups 23-12

G

globalizing calling party number

activating 7-11

BAT support 7-9

Call Detail Record support 7-9

calling party number type 7-13

CAR support 7-9

Cisco Extension Mobility support 7-9

configuration checklist 7-11

configuring 7-11

described 7-2

device mobility support 7-9

example 7-2

forwarding 7-8

gateway support 7-3

information for end users 7-22

installing 7-11

interactions 7-8

mapping global number to local variant 7-6

phone support 7-7

prefixes 7-16

related topics 7-22

restrictions 7-10

service parameters 7-13

system requirements 7-7

transferring 7-8

group call pickup

configuration checklist (table) 5-14

described 5-2

H

H.323 gateway

configuring for mobile voice access

options 13-42

using hairpinning 13-45

using PRI 13-43

held icon timers, configuring 11-42

hold reversion

alerting operations (table) 20-3

call focus operations 20-3

call focus priority 20-9

configuration checklist (table) 20-10

configuration tips 20-10

configuring 20-9

configuring call focus priority 20-11

configuring call reversion timer settings 20-12

description 20-2

examples 20-2, 20-4

installing 20-9

interactions

call park 20-7

CTI applications 20-8

listed 20-7

MLPP 20-7

music on hold 20-7

introducing 20-1

more information 20-14

overview 20-1

providing information to users 20-13

restrictions 20-8

retrieving reverted calls 20-4

supported devices 20-6

supported phone models 20-6

system requirements 20-6

timer deactivation 20-4

timers 20-9

troubleshooting 20-14

hunt groups

broadcast, understanding 11-9

circular, understanding 11-7

configuration settings (table) 11-33

configuring members 11-32

deleting members 11-34

linked, understanding 11-5

understanding 11-3

I

immediate divert

call-processing requirements 21-2

configuration checklist (table) 21-9

configuring 21-9

installing and activating 21-9

interactions

call detail records 21-7

call forward 21-7

conference 21-7

hunt list 21-7

listed 21-6

MLPP 21-6

interactions and restrictions 21-6

introducing 21-1

overview 21-1

phone display messages 21-4

related topics 21-11

requirements for incoming calls 21-3

requirements for outgoing calls 21-3

restrictions 21-7

scenarios 21-4, 21-5

setting service parameters 21-10

softkey requirements 21-2

system requirements 21-2

using 21-4

indication enabled 26-10

insufficient bandwidth, AAR for MLPP 26-29

intercom

barge usage 22-4

BAT usage 22-22

call preservation 22-5

Cisco Extension Mobility interactions 22-5

Cisco Unified Communications Manager Assistant 9-10

Cisco Unified Communications Manager Assistant usage 22-5

configuration checklist (table) 22-7

configuring 22-6

CTI interactions 22-5

described 22-1

DND usage 22-4

installing and activating 22-6

interactions 22-4

IP phones supported 22-3

overview 22-1

restrictions 22-4

SRST usage 22-5

system requirements 22-2

troubleshooting 22-23

using 22-7

with Cisco Extension Mobility 8-10

IPMA, Cisco

See Cisco Unified Communications Manager Assistant

L

licensing

interactions with Cisco Unified Mobility 13-19

lines, interaction with MLPP 26-27

localizing calling party number

activating 7-11

BAT support 7-9

Call Detail Record support 7-9

calling party transformation CSS 7-20

calling party transformations patterns 7-4

CAR support 7-9

Cisco Extension Mobility support 7-9

configuration checklist 7-11

configuring 7-11

described 7-4

device mobility support 7-9

example 7-5

forwarding 7-8

information for end users 7-22

installing 7-11

interactions 7-8

mapping global number to local variant 7-6

phone support 7-7

related topics 7-22

restrictions 7-10

system requirements 7-7

transferring 7-8

local offnet access

managing in a centralized mode (figure) 23-4

local route groups

and called party transformations 23-9

and forwarding 23-12

and route plan report 23-12

and supplementary services 23-12

binding a provisioned route group 23-3

called digits transformation (figure) 23-10

described 23-2

installing and activating 23-13

interactions 23-11

interactions and restrictions 23-11

introduction 23-1

mixed route list restrictions 23-13

provisioning local offnet access with (figure) 23-6

provisioning local offnet access without (figure) 23-5

provisioning TEHO with (figure) 23-9

provisioning TEHO without (figure) 23-8

restrictions 23-13

routing with 23-3

simple local routing 23-4

supported devices 23-11

system requirements 23-11

with TEHO 23-7

login call flow

Cisco Extension Mobility 8-5

logout call flow

Cisco Extension Mobility 8-6

M

malicious call ID

adding a softkey template 24-6

configuration checklist (table) 24-5

configuring alarms 24-6

explained 24-1

feature code 24-2

giving MCID to users 24-7

installing 24-4

interactions

alarms 24-3

call detail records 24-3

conference calls 24-3

extension mobility 24-3

listed 24-3

overview 24-1

related topics 24-8

removing MCID feature 24-8

restrictions 24-4

services 24-1

setting service parameters 24-5

system requirements 24-2

troubleshooting 24-8

using 24-2

malicious call identification (MCID)

See malicious call ID

MGCP

and MLPP 26-29

MLPP

activating 26-36

announcements

blocked precedence 26-21

blocked precedence (figure) 26-21

busy station 26-21

explained 26-19

unauthorized precedence 26-20

unauthorized precedence (figure) 26-20

automated alternate routing (AAR) 26-29

call forward 26-27

call preservation 26-29

call transfer 26-28

call waiting 26-28

CDR recording 26-27

configuration checklist (table) 26-37

described 26-1

domain 26-7

enterprise parameters 26-38

hierarchical configuration 26-26

indication 26-10

installing 26-36

interactions 26-34

introducing 26-1

line feature interaction 26-27

mapping to DSCP 26-30

MGCP 26-29

numbering plan

example (figure) 26-23

explained 26-22

precedence

alternate party diversion (APD) 26-11

alternate party diversion example (figure) 26-12

call setup 26-10

explained 26-3

patterns 26-9

precedence patterns

example (figure) 26-23

explained 26-22

preemption

common network facility 26-15

common network facility example (figure) 26-16

common network facility example with retry timer Trr (figure) 26-17

details 26-13

enabled 26-12, 26-13

explained 26-6

receiving 26-12

user access 26-13

user access channel nonpreemptable 26-14

user access example (figure) 26-14

PRI 26-29

restrictions 26-34, 26-35

service parameter 26-27

shared lines 26-28

supplementary services

call forwarding 26-31

call pickup 26-33

call transfer 26-32

hunt pilots and hunt lists 26-33

multiple appearance lines 26-30

overview 26-30

three-way calling 26-32

terminology 26-2

trunk selection

example (figure) 26-25

explained 26-24

mobile connect

and MLPP 13-18

feature interactions 13-18

overview 13-2

related topics 13-49

restrictions 13-18

mobile voice access

configuration settings (table) 13-41

configuring by service parameter 13-47

H.323 configuration

options 13-42

using hairpinning 13-45

using PRI 13-43

media resources 13-40

overview 13-2

related topics 13-49

mobility softkeys

configuring 13-48

modifying files 16-2

MOH

See music on hold (MOH)

monitoring

adding user for application (figure) 25-28

adding user to groups (figure) 25-29

agent call 25-10

agent cannot control a monitoring call (figure) 25-8

agent conferences in the supervisor (figure) 25-11

agent in a conference (figure) 25-11

architecture (figure) 25-4

BIB 25-23

call characteristics 25-20

call information 25-23

call preservation 25-23

codec for calls (figure) 25-21

configuration checklist (table) 25-37

configuring 25-27

configuring calling search spaces (figure) 25-31

configuring tones (figure) 25-30

CTI event delivery (figure) 25-24

CTI requirements 25-24

described 25-1

firewalls (figure) 25-23

hardware requirements 25-25

interactions listed 25-25

interactions with CTI and JTAPI/TSP applications 25-25

interactions with other features 25-26

introducing 25-1, 25-6

invocation of a session 25-6

multiple sessions (figure) 25-9

notification tones 25-20

one-way media 25-22

one-way media (figure) 25-23

overview (figure) 25-2

play tone behavior 25-21

related topics 25-38

restrictions

listed 25-26

security 25-26

with intercom 25-26

service parameters 25-38

session (figure) 25-7

session flow (figure) 25-6

simultaneous with recording (figure) 25-19

streaming through the agent IP phone (figure) 25-5

supervisor conferences in another supervisor (figure) 25-12

supervisor transfers the monitoring call (figure) 25-7

supported devices 25-5

system requirements 25-24

terminology 25-2

turn on IP phone BIB to allow (figure) 25-27

multicast

audio sources for MOH 27-10

configuration checklist (table) 27-12

explained 27-10

multilevel precedence and preemption

See MLPP

music on hold (MOH)

audio files

deleting 27-32

displaying 27-30

managing 27-30

uploading 27-31

audio sources

configuration settings (table) 27-20

configuring 27-17, 27-19

deleting 27-19

explained 27-9

finding 27-18

call park example 27-5

characteristics 27-3

Cisco Unified Communications Manager Attendant Console usage 11-15

configuration checklist (table) 27-15

creating audio sources 27-9

database scalability 27-7

default MOH sample 27-9

definitions 27-2

described 27-1

failover and fallback 27-14

features

manageability 27-7

server manageability 27-6

server redundancy 27-6

server scalability 27-6

fixed audio source

configuration settings (table) 27-23

configuring 27-23

deleting 27-23

described 27-22

functionality 27-4

list of topics 27-1

managing audio sources 27-10

monitoring performance

overview (table) 27-16

service states 27-17

requirements and limits 27-12

server configuration settings (table) 27-26

servers

characteristics 27-5

configuring 27-24, 27-25

database requirements 27-7

explained 27-8

finding 27-24

manageability 27-6

perfmon counters 27-16

redundancy 27-6

resetting 27-26

scalability 27-6

storing audio sources 27-10

supported features 27-5

transfer hold example 27-5

understanding 27-1

user hold example 27-5

N

nonpreemptable user access channel 26-14

notification tones for monitoring and recording 25-20

numbering plan

MLPP (figure) 26-23

MLPP access control 26-22

O

other group pickup

configuration checklist (table) 5-16

described 5-3

P

parameters, service

CDR 24-5

partitions

restricting access 5-10

using call pickup 5-10

Web Dialer support 14-9

PCM file requirements for custom ring types 16-3

perfmon counters

counter descriptions (table) 27-16

using to view MOH servers 27-16

phones

and call display restrictions 3-8

custom rings

creating 16-1, 16-3

overview 16-1

PCM file requirements 16-3

interaction with Presence 28-3

pilot points

associating with the ac user 11-26

configuration settings (table) 11-29

configuring 11-28

deleting 11-30

finding 11-27

resetting 11-31

understanding 11-3

precedence

alternate party diversion (APD)

example (figure) 26-12

explained 26-11

blocked 26-21

blocked (figure) 26-21

busy station 26-21

call setup 26-10

CDR recording 26-27

explained 26-3

patterns

access control 26-22

MLPP (figure) 26-23

setup 26-9

unauthorized 26-20

unauthorized (figure) 26-20

preemption

common network facility 26-15

common network facility example (figure) 26-16

common network facility example with retry timer Trr (figure) 26-17

details 26-13

enabled 26-12, 26-13

explained 26-6

receiving 26-12

user access 26-13

user access channel nonpreemptable 26-14

user access example (figure) 26-14

Presence

authorization 28-7

BLF/SpeedDial

buttons, configuring 28-20

configuration settings (table) 4-23, 28-21

configuring 28-19

configuration checklist (table) 28-11

feature interactions and restrictions 28-10

groups

applying 28-17

configuration example 28-6

configuration settings (table) 28-16

explained 28-5

interaction examples 28-7

interaction with Cisco Extension Mobility 28-9

interaction with phones and trunks 28-3

interaction with route lists 28-4

more information 28-22

overview 28-1

request examples 28-3

SUBSCRIBE calling search space 28-9, 28-13

tips for presence group and presence authorization 28-18

PRI and MLPP 26-29

privacy

activating 1-10

configuration checklist (table) 1-12

configuring 1-11

described 1-5

installing and activating 1-10

interactions and restrictions 1-7

overview 1-1

related topics 1-14

service parameters 1-13

system requirements 1-6

privacy on hold

activating 1-11

configuration checklist (table) 1-12

configuring 1-11

described 1-6

installing and activating 1-10

interactions and restrictions 1-7

related topics 1-14

service parameters 1-13

system requirements 1-6

proxy user, creating for Web Dialer 14-11

Q

QRT

activating 29-14

activating CEF service 29-22

adding softkey template to phones 29-20

alarms and traces 29-22

architecture overview 29-3

can't make calls (figure) 29-13

can't make calls (table) 29-13

Cisco Extended Functions service 29-5

components 29-2

configuration checklist (table) 29-16

configuring 29-15

configuring softkey template in common device configuration 29-19

creating softkey template 29-17

description 29-1

extended menu choices 29-9

information to users 29-30

installing 29-14

interactions 29-14

IP phone support 29-5

overview 29-1

phone configuration (figure) 29-21

phone interface (figure) 29-10

phone interface display (figure) 29-9

phone recently rebooted (table) 29-12

problem categories (table) 29-10

problems with last call (table) 29-12

problem with phone that recently rebooted (figure) 29-13

QRT Viewer 29-25

reason codes (table) 29-10

related topics 29-32

reporting problem with current call (figure) 29-11

reporting problem with last call (figure) 29-12

reports

described 29-26

fields by supported category 29-28

restrictions 29-14

securing signaling connections 29-7

serviceability features 29-21

setting service parameters 29-24

softkey 29-17

softkey layout configuration (figure) 29-19

softkey template configuration window (figure) 29-17

softkey template configuration window after copy (figure) 29-18

system requirements 29-5

troubleshooting 29-30

user interface 29-8

using 29-8

voice quality feedback (figure) 29-9

Quality Report Tool (QRT)

See QRT

R

recording

adding user for application (figure) 25-28

adding user to groups (figure) 25-29

agent conference (figure) 25-18

application-invoked 25-14

application-invoked (figure) 25-15

architecture (figure) 25-4

automatic 25-14

automatic (figure) 25-15

barged call (figure) 25-17

BIB 25-23

call characteristics 25-20

call display 25-23

call information 25-23

call preservation 25-23

calls do not survive agent hold (figure) 25-16

codec for calls (figure) 25-21

configuration checklist (figure) 25-37

configuring 25-27

configuring calling search spaces (figure) 25-31

configuring tones (figure) 25-30

creating a route pattern for the recorder (figure) 25-35

creating recorder redundancy (figure) 25-36

creating SIP trunk that points to the recorder (figure) 25-34

CTI event delivery (figure) 25-24

CTI requirements 25-24

described 25-1

enabling for a line appearance (figure) 25-32

firewalls (figure) 25-23

hardware requirements 25-25

interactions listed 25-25, 25-26

interactions with CTI and JTAPI/TSP applications 25-25

interactions with other features 25-26

introducing 25-1, 25-13

limiting codec usage 25-22

modes 25-14

notification tones 25-20

one-way media 25-22

one-way media (figure) 25-23

overview (figure) 25-3

play tone behavior 25-21

profiles

creating (figure) 25-33

recorder as SIP trunk device 25-14

related topics 25-38

restrictions

security 25-26

with intercom 25-26

service parameters 25-38

simultaneous with monitoring (figure) 25-19

streaming through the agent IP phone (figure) 25-5

supported devices 25-5

system requirements 25-24

terminology 25-2

turn on IP phone BIB to allow (figure) 25-27

Redirector servlet

configuring 14-10

redundancy

Cisco Unified Communications Manager Attendant Console 11-12

creating for recorders (figure) 25-36

MOH servers 27-6

Web Dialer 14-2

remote destination profiles

associating a directory number 13-31

configuration 13-29

configuration settings (table) 13-32

configuring 13-31

deleting 13-31

finding 13-29

remote destinations

configuration settings (table) 13-38

configuring 13-35, 13-36

deleting 13-37

finding 13-35

requirements

Call Back 2-5

Cisco Extension Mobility 8-8

Cisco Unified Mobility 13-21

device mobility 17-6

hold reversion 20-6

retry timer Trr example (figure) 26-17

reverse callback

dial-via-office with Cisco Unified Mobility 13-9

reverted calls 20-4

Ringlist.xml file format 16-2

route groups

binding to a local route group 23-3

local

and called party transformations 23-9

and forwarding 23-12

and route plan report 23-12

and supplementary services 23-12

binding a provisioned route group 23-3

called digits transformation (figure) 23-10

described 23-2

installing and activating 23-13

interactions 23-11

introduction 23-1

mixed route list restrictions 23-13

provisioning local offnet access with (figure) 23-6

provisioning local offnet access without (figure) 23-5

provisioning TEHO with (figure) 23-9

provisioning TEHO without (figure) 23-8

restrictions 23-13

routing with 23-3

supported devices 23-11

system requirements 23-11

route lists

interaction with Presence 28-4

route patterns

creating for the recorder (figure) 25-35

route plan report

and local route groups 23-12

routing

simple with local route groups 23-4

S

SCCP

status notification for DND 18-2

security

Cisco Unified Communications Manager Assistant 9-26, 10-18

IPMASecureSysUser 9-26, 10-18

Presence authorization 28-7

with monitoring feature 25-26

with recording feature 25-26

service parameters

barge 1-13

CDR 24-5

external call transfer restrictions 19-6

for call pickup 5-21

for Cisco Extension Mobility (table) 8-18

for monitoring and recording 25-38

for recording and monitoring (figure) 25-31

MLPP 26-27

mobile voice access, configuring by 13-47

Presence 28-13

privacy 1-13

privacy on hold 1-13

Web Dialer 14-6

services

adding the Cisco Extension Mobility service 8-17

supplementary for MLPP 26-30

shared conference bridges and cBarge 1-10

shared lines

MLPP interaction 26-28

SIP

DND status notification 18-2

recorder as SIP trunk device 25-14

support for Cisco Extension Mobility 8-4

trunks

creating to point to the recorder (figure) 25-34

URI dialing with Cisco Unified Mobility 13-14

softkeys

barge 1-4

cBarge 1-5

configuring mobility 13-48

templates for MCID 24-6

SRST

intercom usage 22-5

supplementary services

call forwarding 26-31

call pickup 26-33

call transfer 26-32

hunt pilots and hunt lists 26-33

multiple appearance lines 26-30

overview 26-30

three-way calling 26-32

system requirements

call pickup 5-11

T

tail end hop off (TEHO)

and local route groups 23-7

TEHO

and local route groups 23-7

templates, softkey

MCID 24-6

time-of-day access

with Cisco Unified Mobility

configuration checklist (table) 13-11

described 13-10

important notes 13-12

TLS, securing connection to CTI 29-7

trace settings, Web Dialer 14-12

transfer

external call transfer restrictions 19-1

transfer hold, example with MOH 27-5

transformations

called party with local route groups 23-9

translation patterns

for call display restrictions 3-6

Trr retry timer preemption example (figure) 26-17

trunks

interaction with Presence 28-3

selection for MLPP

example (figure) 26-25

explained 26-24

U

unicast

audio sources for MOH 27-10

explained 27-10

URI

dialing with Cisco Unified Mobility 13-14

user hold, example with MOH 27-5

users

Cisco Unified Communications Manager Attendant Console

configuring 11-21

understanding 11-2

V

voice mail

interaction with call display restrictions 3-5

W

Web Dialer

activating 14-4

adding users to standard Cisco Unified Communications Manager end users group 14-10

configuration checklist (table) 14-5

configuring 14-5

configuring application dial rules 14-10

configuring for local language 14-8

configuring Redirector servlet 14-10

creating a proxy user 14-11

installing 14-4

interactions 14-3

interactions and restrictions 14-3

introducing 14-1

locale settings in Microsoft Internet Explorer (figure) 14-9

overview 14-1

partition support 14-9

redundancy 14-2

related topics 14-13

restrictions 14-4

secure TLS connection 14-8

service parameters 14-6

servlet

Redirector 14-2

Webdialer 14-1, 14-6

system requirements 14-3

trace settings 14-12