Cisco Unified Communications Manager Administration Guide for Cisco Unified Communications Manager Business Edition, Release 7.0(1)
Intercom Directory Number Configuration
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Intercom Directory Number Configuration

Table Of Contents

Intercom Directory Number Configuration

Intercom Directory Number Configuration Overview

Finding an Intercom Directory Number

Configuring an Intercom Directory Number

Intercom Directory Number Configuration Settings

Related Topics


Intercom Directory Number Configuration


The following sections provide information about working with and configuring intercom directory numbers (DNs) in Cisco Unified Communications Manager Administration:

Intercom Directory Number Configuration Overview

Finding an Intercom Directory Number

Configuring an Intercom Directory Number

Intercom Directory Number Configuration Settings

Related Topics

Intercom Directory Number Configuration Overview

Using Cisco Unified Communications Manager Administration, configure and modify intercom directory numbers (DNs) that are assigned to specific phones. These sections provide instructions for working with intercom directory numbers.


Note Be aware that a partition is required for intercom directory numbers.



Note Starting with Release 6.1(1) of Cisco Unified Communications Manager, intercom directory numbers require configuration of the Default Activated Device field in the Intercom Directory Number Configuration window as specified in the "Default Activated Device" section if the intercom directory number is to be active. You can also configure intercom directory numbers for use with Cisco Extension Mobility as specified in the same description.


Additional Topics

See the "Related Topics" section.

Finding an Intercom Directory Number

Use the following procedure to find an intercom directory number (DN).

Procedure


Step 1 Choose Call Routing > Intercom > Intercom Directory Number.

The Find and List Intercom Directory Numbers window displays. Records from an active (prior) query may also display in the window.

Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3.

To filter or search records

From the first drop-down list box, select a search parameter.

From the second drop-down list box, select a search pattern.

Specify the appropriate search text, if applicable.


Note To add additional search criteria, click the + button. When you add criteria, the system searches for a record that matches all criteria that you specify. To remove criteria, click the - button to remove the last added criterion or click the Clear Filter button to remove all added search criteria.


Step 3 Click Find.

All matching records display. You can change the number of items that display on each page by choosing a different value from the Rows per Page drop-down list box.


Note You can delete multiple records from the database by checking the check boxes next to the appropriate record and clicking Delete Selected. You can delete all configurable records for this selection by clicking Select All and then clicking Delete Selected.


Step 4 From the list of records that display, click the link for the record that you want to view.


Note To reverse the sort order, click the up or down arrow, if available, in the list header.


The window displays the item that you choose.


Additional Topics

See the "Related Topics" section.

Configuring an Intercom Directory Number

Follow these instructions to add or update an intercom directory number (DN). You can configure the call forward, call pickup, and MLPP phone features while you are adding the directory number.


Tip You can assign patterns to intercom directory numbers; for example, 352XX. To avoid user confusion when you assign a pattern to an intercom directory number, add text or digits to the intercom DN configuration fields, Line Text Label, Display (Internal Caller ID), and External Phone Number Mask. (These fields display for a directory number only after you add the directory number and you associate the directory number with a phone.)

For example, add the user name to the line text label and internal caller ID, but add the outside line number to the external number mask, so, when the calling information displays, it says John Chan, not 352XX.


Procedure


Step 1 Choose Call Routing > Intercom > Intercom Directory Number.

The Find and List Intercom Directory Numbers window displays.

Step 2 To locate a specific intercom directory number, enter search criteria and click Find.

A list of directory numbers that match the search criteria displays.

Step 3 Perform one of the followings tasks:

To add a directory number, click the Add New button to add a new directory number. The Intercom Directory Number Configuration window displays.


Note The Phone Configuration window provides an alternate method for adding a directory number. Use the Device > Phone menu option and create a new phone or search for an existing phone. After you create the new phone or display the existing phone, click either the Line [1] - Add a new DN or Line [2] - Add a new DN link in the Association Information area on the left side of the Phone Configuration window. The Directory Number Configuration window displays, and you can continue with Step 4 of this procedure.


To update an intercom directory number, click the intercom directory number that you want to update. The Intercom Directory Number Configuration window displays.

Step 4 Update the appropriate settings as described in Table 53-1.

Step 5 Click Save.

Step 6 Click Reset Phone. For more information, refer to the "Resetting a Phone" section on page 87-7.


Tip If you need more than two lines, you can increase the lines by modifying the phone button template for the phone type (such as Cisco IP Phone 7960). Some phone types, however, only support one or two lines (such as Cisco IP Phone 7902).



Note Restart devices as soon as possible. During this process, the system may drop calls on gateways.



Additional Topics

See the "Related Topics" section.

Intercom Directory Number Configuration Settings

Table 53-1 describes the fields that are available in the Intercom Directory Number Configuration window.

Table 53-1 Intercom Directory Number Configuration Settings 

Field
Description
Intercom Directory Number Information

Intercom Directory Number

Enter a dialable phone number. Values can include numeric characters and route pattern wildcards and special characters except for (.) and (@).

The directory number that you enter can appear in more than one partition.

At the beginning of the directory number, enter \+ if you want to use the international escape character +. For this field, \+ does not represent a wildcard; instead, entering \+ represents a dialed digit.

Route Partition

Choose the partition to which the directory number belongs. Make sure that the directory number that you enter in the Intercom Directory Number field is unique within the partition that you choose.

You can configure the number of partitions that display in this drop-down list box by using the Max List Box Items enterprise parameter. If more partitions exist than the Max List Box Items enterprise parameter specifies, the Find button displays next to the drop-down list box. Click the Find button to display the Select Partition window. Enter a partial partition name in the List items where Name contains field. Click the desired partition name in the list of partitions that displays in the Select item to use box and click OK.

Note To set the maximum list box items, choose System > Enterprise Parameters and choose CCMAdmin Parameters.

Description

Enter a description of the directory number and route partition.

Alerting Name

Enter a name that you want to display on the phone of the caller.

This setting, which supports the Identification Services for the QSIG protocol, applies to shared and nonshared directory numbers. If you configure an alerting name for a directory number with shared-line appearances, when the phone rings at the terminating PINX, the system performs the following tasks:

Forwards the name of the caller that is assigned to the directory number.

Applies the Connected Name Restrictions (CONR) that are configured for the translation pattern (if restrictions exist); the originating PINX may modify the CONR, depending on the route pattern configuration.

If you do not configure an alerting name, "Name Not Available" may display on the caller phone. If you do not enter a name for the Display (Internal Caller ID) field, the information in the Alerting Name field displays in the Display (Internal Caller ID) field.

Setting the Always Display Original Dialed Number service parameter to True impacts the alerting name functionality. If you set the service parameter to True, the alerting name does not display on the calling phone; only the original dialed number displays.

ASCII Alerting Name

This field provides the same information as the Alerting Name field, but you must limit input to ASCII characters. Devices that do not support Unicode (internationalized) characters display the content of the Alerting Name ASCII field.

Allow Control of Device from CTI

Check this check box to allow CTI to control and monitor a line on a device with which this directory number is associated

Associated Devices

After you associate this DN with a device, this pane displays the device with which this DN is associated.

Note An intercom DN can be associated with at most one device.

To edit a device with which this DN is associated, choose a device name in the Associated Devices pane and click the Edit Device button. The Phone Configuration window or Device Profile Configuration window displays for the device that you choose. See the "Cisco Unified IP Phone Configuration" chapter or the "Device Profile Configuration" chapter for more information about configuring phones or device profiles.

To edit a line appearance that has been defined for this DN, choose a device name in the Associated Devices pane and click the Edit Line Appearance button. The Directory Number Configuration window or Device Profile Configuration window refreshes to show the line appearance for this DN on the device that you choose.

To associate a device to this DN from the list of devices in the Dissociate Devices pane, choose a device in the Dissociate Devices pane and add it to the Associated Devices pane by clicking the up arrow between the two panes.

Dissociate Devices

If you choose to dissociate a DN from a device, this pane displays the device(s) from which you dissociate this DN.

Choose a device in the Associated Devices pane and add it to the Dissociate Devices pane by clicking the down arrow between the two panes.

Intercom Directory Number Settings

Calling Search Space

From the drop-down list box, choose the appropriate calling search space. A calling search space comprises a collection of partitions that are searched for numbers that are called from this directory number. The value that you choose applies to all devices that are using this directory number. For configuration information about calling search space for directory numbers, see the "Calling Search Space" section.

Changes result in an update of the numbers that the Call Pickup Group field lists.

You can configure calling search space for forward all, forward busy, forward no answer, forward no coverage, and forward on CTI failure directory numbers. The value that you choose applies to all devices that are using this directory number.

You must configure either primary forward all calling search space or secondary forward all calling search space or both for call forward all to work properly. The system uses these concatenated fields (Primary CFA CSS + Secondary CFA CSS) to validate the CFA destination and forward the call to the CFA destination.

Note If the system is using partitions and calling search spaces, Cisco recommends that you configure the other call forward calling search spaces as well. When a call is forwarded or redirected to the call forward destination, the configured call forward calling search space gets used to forward the call. If the forward calling search space is None, the forward operation may fail if the system is using partitions and calling search spaces. For example, if you configure the forward busy destination, you should also configure the forward busy calling search space. If you do not configure the forward busy calling search space and the forward busy destination is in a partition, the forward operation may fail.

When you forward calls by using the CFwdAll softkey on the phone, the automatic combination of the line CSS and device CSS does not get used. Only the configured Primary CFA CSS and Secondary CFA CSS get used. If both of these fields are None, the combination results in two null partitions, which may cause the operation to fail.

If you want to restrict users from forwarding calls on their phones, you must choose a restrictive calling search space from the Forward All Calling Search Space field.

For more information, refer to Partitions and Calling Search Spaces, in the Cisco Unified Communications Manager System Guide.

Presence Group

Configure this field with the presence feature.

From the drop-down list box, choose a Presence Group for this directory number. The selected group specifies the devices, end users, and application users that can monitor this directory number.

The default value for Presence Group specifies Standard Presence group, configured with installation. Presence groups that are configured in Cisco Unified Communications Manager Administration also appear in the drop-down list box.

Presence authorization works with presence groups to allow or block presence requests between groups. Refer to the "Presence" chapter in the Cisco Unified Communications Manager Features and Services Guide for information about configuring permissions between groups.

Auto Answer

Choose one of the following options to activate the auto answer feature for this directory number:

Auto Answer Off <Default>

Auto Answer with Headset

Auto Answer with Speakerphone

Note Make sure that the headset or speakerphone is not disabled when you choose Auto Answer with headset or Auto Answer with speakerphone.

Note Do not configure auto answer for devices that have shared lines.

Note For an intercom line on a CTIPort device, autoanswer-speakerphone and autoanswer-headset means that the autoanswer is on. The speakerphone or headset options do not apply to CTIPort devices; instead, it just indicates that the line is capable of auto-answering. Applications have responsibility for terminating the media on CTIPort devices and can terminate the media on either type of output device.

Default Activated Device

From the drop-down list box, choose a default activated device for this directory number. The selected device specifies the phone on which this directory number is activated by default. The drop-down list box lists only devices that support intercom.

Note You must specify a default activated device for this intercom directory number to be active as an intercom line.

Note If an intercom DN is specified in a device profile that is configured for Cisco Extension Mobility, that intercom DN will display as an intercom line only when a user logs in to the specified default activated device by using that device profile, as long as the device supports the intercom feature.


Calling Search Space

You can configure the number of calling search spaces that display in this drop-down list box by using the Max List Box Items enterprise parameter. If more calling search spaces exist than the Max List Box Items enterprise parameter specifies, the Find button displays next to the drop-down list box. Click the Find button to display the Select Calling Search Space window. Enter a partial calling search space name in the List items where Name contains field. Click the desired calling search space name in the list of calling search spaces that displays in the Select item to use box and click OK.


Note To set the maximum list box items, choose System > Enterprise Parameters and choose CCMAdmin Parameters.


Additional Topic

See the "Related Topics" section.

Related Topics

Intercom Directory Number Configuration Overview

Finding an Intercom Directory Number

Configuring an Intercom Directory Number

Intercom Directory Number Configuration Settings

Understanding Directory Numbers, Cisco Unified Communications Manager System Guide

Directory Number Configuration Checklist, Cisco Unified Communications Manager System Guide

Line Group Configuration, page 42-1

Deleting Unassigned Directory Numbers, page 64-2

Gateway Configuration, page 86-1

Resetting a Phone, page 87-7

Finding a Phone, page 87-3

Configuring Cisco Unified IP Phones, page 87-4

Cisco Unified IP Phones, Cisco Unified Communications Manager System Guide

Phone Features, Cisco Unified Communications Manager System Guide

Phone Configuration Checklist, Cisco Unified Communications Manager System Guide

Presence, Cisco Unified Communications Manager Features and Services Guide

Intercom, Cisco Unified Communications Manager Features and Services Guide

Cisco Extension Mobility, Cisco Unified Communications Manager Features and Services Guide