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Using the Directory
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Using the Directory

Table Of Contents

Using the Directory

Locating a Specific Name in the Directory

Reloading the Directory

Sorting the Directory

Reordering the Columns in the Directory Window


Using the Directory


Cisco Unified CallManager Attendant Console provides a directory, or listing, of the telephone extensions in your system. You can use this directory to look up directory numbers and to place calls or to determine whether a phone is in use.

The Cisco Unified CallManager Attendant Console directory uses the Cisco Unified CallManager user directory or the list of users that you specified in the Advanced tab of the Settings dialog box. You can locate any user that is identified in the User area of Cisco Unified CallManager Administration. Your system administrator maintains the Cisco Unified CallManager directory. If you need people or additional information added to the directory, ask your system administrator to update the database.

The Directory window provides the following information:

Status—Displays whether the line is idle, ringing, active, or unknown.

Telephone—Displays the telephone extension.

First Name, Last Name, and Department—Displays additional information about a telephone extension. If any of these fields is blank, the system administrator did not provide the information in the User area of Cisco Unified CallManager Administration. Your system administrator can update these fields for you.

This section contains the following topics:

Locating a Specific Name in the Directory

Reloading the Directory

Sorting the Directory

Reordering the Columns in the Directory Window

Locating a Specific Name in the Directory

When you attempt to locate a specific name in the directory, you can use the Last Name or First Name fields or the Department drop-down list box to do so. To quickly access a person, consider using the Department drop-down list box first, if applicable, and then narrow the search by using the Last Name or First Name fields. When you enter information in the appropriate fields, Cisco Unified CallManager Attendant Console attempts to locate the person, even if you enter only a portion of the information. At any time, you can click the Clear button to clear directory entries that display under the headers or in the fields.

You can perform an advanced search by clicking the Advanced Search button and entering the appropriate information for the person in the fields.

Example: Locating a Name

The directory attempts to find the entry as you enter the information in the fields. If you want to locate a user with the last name "Clark," you can enter the letters "Cla" in the Last Name field to scroll the directory to the nearest matching entry.

Perform the following procedure to locate a specific name in the directory:

Procedure


Step 1 To locate a person, perform tasks in one of the following methods:

Enter the first and last name in the appropriate fields.

Choose the department under Select One or Show All Users from the Department drop-down list box.

The Show All Users option displays only if you have less than 1000 users in your directory. Choosing Select One displays a particular department in the company.

After you choose the department, you can narrow the search by entering the first and last names in the appropriate fields.

To perform an advanced search, click the Advanced Search button, enter the appropriate information for the person in the fields, and click Search.

Step 2 To clear all directory entries that display or to clear the last and first name, click the Clear button.


Reloading the Directory

The attendant console automatically updates the directory at an interval that your system administrator configures. You can manually reload the directory by clicking the Reload button.

Sorting the Directory

The directory headers display the current order (ascending or descending) of the directory entries. You sort the directory by clicking the up or down arrow in any header in the Directory window.

Reordering the Columns in the Directory Window

At any time and for any reason, you can change the order in which the columns display in the Directory window. To perform this task, drag the header of the column to the new location in the window.


Note You cannot drag the columns outside the Directory window.