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Customizing Cisco Unified CallManager Attendant Console Settings
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Customizing Cisco Unified CallManager Attendant Console Settings

Table Of Contents

Customizing Cisco Unified CallManager Attendant Console Settings

Creating and Editing Keyboard Shortcuts

Viewing and Editing Settings

Changing the Screen Appearance

Changing the Text Size

Changing the Color Scheme

Locking the Window Size and Layout

Choosing the Default Window Layout


Customizing Cisco Unified CallManager Attendant Console Settings


Cisco Unified CallManager Attendant Console settings enable you to edit various system settings, including the keyboard shortcuts that you use to perform call-control tasks, the settings that enable the attendant console to interact with the attendant console server and the directory, and the text size and color of the attendant console display.

This chapter contains the following topics:

Creating and Editing Keyboard Shortcuts

Viewing and Editing Settings

Changing the Screen Appearance

Creating and Editing Keyboard Shortcuts

Cisco Unified CallManager Attendant Console allows you to create or modify keyboard shortcuts to your specifications, which are saved when you exit the attendant console. You can create keyboard shortcuts for all options that are available through the menu bar.

Perform the following procedure to create and modify keyboard shortcuts:

Procedure


Step 1 From the Edit menu, choose Keyboard Shortcuts....

Step 2 From the list in the Commands area of the dialog box, choose the command for which you want to create or edit a keyboard shortcut.

Step 3 In the Key field, enter the keystroke(s) that you will use for the shortcut.

Step 4 Check the CTRL, SHIFT, or ALT check box (or a combination of check boxes).

Step 5 Click Save, Save and Close, or Cancel.


Note Clicking Save allows you to create or edit another keyboard shortcut.


After the dialog box closes, the keyboard shortcut displays next to the menu option. It also displays above the Key field when you choose the command from the Command area of the dialog box.


Viewing and Editing Settings

From the Edit menu, you or your system administrator can change the settings that affect your ability to use the Cisco Unified CallManager Attendant Console. These settings allow the attendant console to interact with the attendant console server and the directory, which provides all directory information that is found in the Directory window.

Cisco recommends that you change these settings only if your system administrator tells you to do so.

Perform the following procedure to view and edit settings:

Procedure


Step 1 From the Edit menu, choose Settings....

Step 2 For information on how to configure or change the settings, see the "Starting the Cisco Unified CallManager Attendant Console for the First Time" section on page 19.


Changing the Screen Appearance

From the View menu, you can change the size of the text that displays in the windows or change the color that displays on the console. See the following sections:

Changing the Text Size

Changing the Color Scheme

Locking the Window Size and Layout

Choosing the Default Window Layout

Changing the Text Size

Cisco Unified CallManager Attendant Console allows you to change the text size to meet your specifications. You can change the text size that displays in all windows, or you can change the text size that displays in a particular window.

To change the size of the text that displays in the windows, perform the following procedure:

Procedure


Step 1 Depending on your preference, perform one of the following tasks:

To change the text size that displays in all windows, choose Text Size from the View menu.

To change the text size that displays in a particular window, right-click in the window and choose Text Size from the context-sensitive menu.

Step 2 Choose one of the following options:

Largest

Larger

Medium

Smallest

Smaller

The text size changes in the window(s).


Changing the Color Scheme

Cisco Unified CallManager Attendant Console allows you to change the color scheme of the attendant console to meet your specifications. When you use the attendant console for the first time, the default color scheme, which is blue and white, displays.

To change the color scheme that displays, perform the following procedure:

Procedure


Step 1 From the View menu, choose Color Schemes.

Step 2 Choose one of the following options:

Default, which is blue and white

Brown

Emerald

Grey

Contrast, which displays as white upon a light grey background

The color scheme changes on the attendant console.


Locking the Window Size and Layout

You can lock the window size and layout by choosing View > Lock Windows. This action ensures that the window size does not change and the windows display exactly as you want them to display.


Tip To unlock the layout, choose View > Unlock Windows.



Tip You can choose the Default Window Layout option even if you lock the window position; the windows remain locked.


Choosing the Default Window Layout

Cisco Unified CallManager Attendant Console allows you to maximize and minimize all windows that display. When you change the window layout to the default, the Cisco Unified CallManager Attendant Console window may appear to shrink and enclose the three windows, the menu bar, Call Control toolbar, and the status bar.


Note If you minimize a window before you choose the Default Window Layout option, the window maximizes after you make the choice.

If you make any changes to the text size and color scheme before you choose the Default Window Layout option, these changes remain after you make the choice.


To change the window layout to the default, choose Edit > Default Window Layout.