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Using the Broadcast Calls Window
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Using the Broadcast Calls Window

Table Of Contents

Using the Broadcast Calls Window

Answering a Broadcast Call


Using the Broadcast Calls Window


Your administrator can configure Cisco Unified CallManager Attendant Console to place incoming calls into a queue and broadcast the calls to attendants who are available when the call arrives or who become available before the call is answered. You can see the broadcast calls in the Broadcast Calls window. The call remains in the Broadcast Calls window until an attendant answers the call. You answer broadcast calls by using keyboard shortcuts, context-sensitive menus, the menu bar, or the mouse.

This chapter contains the following topic:

Answering a Broadcast Call

Related Topic

Broadcast Calls Window, page 1-7 (for descriptive information)

Answering a Broadcast Call

The Attendant Console allows you to view and answer broadcast calls that have not been answered. Perform the following procedure to answer a queued call:

Right-click the call that you want to answer; then, choose Answer from the context-sensitive menu.

Click the call that you want to answer; then, click Answer button on the Call Control toolbar.

Click the call that you want to answer; then, from the Actions menu, choose Answer.

Double-click the call in the Broadcast Calls window and use the mouse to drag the highlighted call onto the Answer button.

Drag the call from the Broadcast Calls window to an operator line button.

On the PC keyboard, press Ctrl + A.

Related Topic

Broadcast Calls Window, page 1-7 (for descriptive information)