English, Release 1.1(3)
Using the Parked Calls Window
Downloads: This chapterpdf (PDF - 159.0KB) The complete bookPDF (PDF - 1.35MB) | Feedback

Using the Parked Calls Window

Table Of Contents

Using the Parked Calls Window

Parking a Call

Reverting a Parked Call

Using the Parked Calls Window to Perform Call-Control Tasks


Using the Parked Calls Window



Note This window displays only if you run Cisco CallManager Release 3.3 or later on the server that is connected to the attendant console.


This chapter contains the following topics:

Parking a Call

Reverting a Parked Call

Using the Parked Calls Window to Perform Call-Control Tasks

This window contains the Parked Calls Details pane, which displays calls that you parked at a call park extension. Parking a call places a call on hold, so it can be retrieved from another phone in the system. For example, if you are on an active call at your phone, you can park the call to a call park extension such as 1234. Someone on another phone in your system can then dial 1234 to retrieve the call.

The Parked Calls entry in the Parked Calls Details pane comprises the following information:

The directory number of the call that you parked

The call park extension where you parked the call

The directory number of the attendant phone that parked the call

For example, the entry in the Park Calls Details pane may read, "2000 parked at 4000 by 3000." This entry indicates that the attendant at directory number 3000 parked directory number 2000 at call park extension 4000. Directory number 2000 remains on hold until the user answers the call or until the parked call reverts to the attendant.

If the user does not answer the call that is parked at the call park extension, the parked call remains at the extension for a predetermined time, usually 60 seconds, which is manually configured by your system administrator in Cisco CallManager Administration; then, the call automatically reverts to the Call Control Details pane.

If you want to manually retrieve the parked call, you can do so by using the Revert Park button on the Call Control toolbar, the Revert Park option on the context-sensitive menu or Actions menu, or the Revert Park keyboard shortcut. After you revert the parked call, the call displays in the Call Control Details pane.

Parking a Call

The Call Park feature allows you to place a call on hold, so it can be retrieved from another phone in the system. Perform the following procedure to park a call:

Procedure


Step 1 Perform one of the following tasks:

Right-click the call that you want to park; then, choose Call Park from the context-sensitive menu.

Click the call that you want to park; then, click the Call Park button on the Call Control toolbar.

Click the call that you want to park; then, from the Actions menu, choose Call Park.

On the PC keyboard, press Ctrl + P.

From the Call Control window, drag the call that you want to park to the Parked Calls window.

Step 2 A dialog box displays the call park extension where the call is parked. Click OK.

The parked call displays in the Parked Calls Details pane.

Step 3 Contact the user that is to retrieve the parked call.


Reverting a Parked Call

If the user does not answer the call that is parked at the call park extension, you can retrieve the parked call from the call park extension.

Perform the following procedure to revert a parked call:

Procedure


Step 1 Perform the procedure in "Parking a Call" section.

Step 2 If the user does not answer the call, perform the one of the following tasks to revert the parked call:

Right-click the call that you want to park; then, choose Revert Park from the context-sensitive menu.

Click the call that you want to park; then, click the Revert Park button on the Call Control toolbar.

Click the call that you want to park; then, from the Actions menu, choose Revert Park.

On the PC keyboard, press Ctrl + P.

Step 3 Choose the directory number to revert in the dialog box that displays. Click Revert Park.

The active call displays in the Call Control Details pane.

Step 4 Notify the caller of the situation.



Tip On the PC keyboard, you can press the keys for the directory number of the call that you want to revert and then press Ctrl + P. The parked call automatically reverts to the Call Control Details pane.

From the Parked Calls window, you can drag a parked call to the Call Control Details pane to revert the parked call.


Using the Parked Calls Window to Perform Call-Control Tasks

Table 7-1 describes call-control tasks that you can perform through the Parked Calls window. For more information about handling calls, see the "Handling Calls" section.

Table 7-1 Quick Reference Table 

Desired Result
Action Performed

Answering a Call

You cannot answer calls from the Parked Calls window.

Placing a Call

You cannot place a call from the Parked Calls window.

Ending a Call

You cannot end calls from the Parked Calls window.

Placing a Call on Hold

You cannot place calls on hold from the Parked Calls window.

Retrieving a Call from Hold (Resume)

You cannot retrieve calls from hold from the Parked Calls window.

Transferring a Call

You cannot transfer a call from the Parked Calls window.

Consult Transferring

You cannot consult transfer from the Parked Calls window.

Initiating a Conference Call

You cannot initiate a conference call from the Parked Calls window.

Parking a Call

You cannot park calls from the Parked Calls window, but parked calls display in this window. See the "Parking a Call" section.

Reverting a Parked Call

You can revert/retrieve parked calls from the Parked Calls window. See the "Reverting a Parked Call" section.

Forwarding a Call to Voice Mail

You cannot forward a call to voice mail from the Parked Calls window.