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Using the Directory Window
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Using the Directory Window

Table Of Contents

Using the Directory Window

Locating a Specific Name in the Directory

Sorting the Directory

Reordering the Columns

Using Directory Entries to Perform Call-Control Tasks


Using the Directory Window


Cisco CallManager Attendant Console provides a directory, or listing, of the telephone extensions at your company. You can use this directory to look up directory numbers and to place calls or to determine whether a phone is in use.

The Cisco CallManager Attendant Console directory uses the Cisco CallManager user directory or the list of users that you specified in the Advanced tab of the Settings dialog box. You can locate any user that is identified in the User area of Cisco CallManager Administration. Your system administrator maintains the Cisco CallManager directory. If you need people or additional information added to the directory, ask your system administrator to update the database.

The Directory window provides the following information:

Status—Displays whether the line is idle, ringing, active, or unknown.

Telephone—Displays the telephone extension.

First Name, Last Name, and Department—Displays additional information about a telephone extension. If any of these fields are blank, the system administrator has not provided the information in the User area of Cisco CallManager Administration. Your system administrator can update these fields for you.

This section contains the following topics:

Locating a Specific Name in the Directory

Sorting the Directory

Reordering the Columns

Using Directory Entries to Perform Call-Control Tasks

Locating a Specific Name in the Directory

When you attempt to locate a specific name in the directory, you can use the Last Name or First Name fields or the Department drop-down list box to do so. To quickly access a person, consider using the Department drop-down list box first, if applicable, and then narrow the search by using the Last Name or First Name fields. When you enter information in the appropriate fields, Cisco CallManager Attendant Console attempts to locate the person, even if you enter only a portion of the information. At any time, you can click the Clear button to clear directory entries that display under the headers or in the fields.

Example: Locating a Name

The directory attempts to find the entry as you enter the information in the fields. If you want to locate a user with the last name "Clark," you can enter the letters "Cla" in the Last Name field to scroll the directory to the nearest matching entry.

Perform the following procedure to locate a specific name in the directory:

Procedure


Step 1 To locate a person, enter the first and last name in the appropriate fields or choose the department under Select One or Show All Users from the Department drop-down list box.


Note The Show All Users option displays only if you have less than 1000 directory users in your directory. Choosing Select One displays a particular department in the company.



Note After you choose the department, you can narrow the search by entering the first and last names in the appropriate fields.


Step 2 To clear all directory entries that display or to clear the last and first name, click the Clear button.


Sorting the Directory

The directory headers display the current order (ascending or descending) of the directory entries. You sort the directory by clicking the up or down arrow in any header in the Directory window.

Reordering the Columns

At any time and for any reason, you can change the order in which the columns display in the Directory window. To perform this task, drag the header of the column to the new location in the window.


Note You cannot drag the columns outside the Directory window.


Using Directory Entries to Perform Call-Control Tasks

Table 6-1 describes the call-control tasks that you can perform through the Directory window. For more information about handling calls, see the "Handling Calls" section.

Table 6-1 Quick Reference Table 

Desired Result
Action Performed

Answering a Call

You cannot answer calls from the Directory window.

Placing a Call

To place a call, perform one of the following tasks:

To place a call to the user that is associated with the directory entry, double-click the directory entry.

Use the mouse to drag the directory entry onto the Dial button on the Call Control toolbar, the Call Details pane, or the Operator Line button in the Call Control window.

Right-click the directory entry and choose Dial from the context-sensitive menu.

Ending a Call

You cannot end calls from the Directory window.

Placing a Call on Hold

You cannot place calls on hold from the Directory window.

Retrieving a Call from Hold (Resume)

You cannot retrieve calls from hold from the Directory window.

Transferring a Call

To complete a transfer, perform the following procedure:

1. Perform one of the following tasks:

a. Right-click the call that you want to transfer; then, choose Transfer from the context-sensitive menu.

b. Click the call that you want to transfer; then, click the Transfer button on the Call Control toolbar.

c. Click the call that you want to transfer; then, from the Actions menu, choose Transfer.

d. Click the call that you want to transfer; then, press Ctrl + X.

2. After the transfer keypad opens, enter the number to which you want to transfer the call. Click OK.

Tip If you prefer, you can perform a transfer by dragging the call onto a speed-dial or directory entry.
Tip If you prefer, after you choose the call that you want to transfer, you can right-click the speed-dial or directory entry and choose Transfer from the context-sensitive menu to complete the transfer.
Tip If you prefer, you can transfer a call without using the transfer keypad. After you click the call that you want to transfer, press the keys on the PC keyboard to enter the number to which you want to transfer the call. Press Ctrl + X to transfer to call.

Consult Transferring

To complete a consult transfer, perform the following procedure:

1. Perform one of the following tasks:

a. Right-click the call that you want to transfer; then, choose Consult Transfer from the context-sensitive menu.

b. Click the call that you want to transfer; then, click the Consult Transfer button on the Call Control toolbar.

c. Click the call that you want to transfer; then, from the Actions menu, choose Consult Transfer.

d. Click the call that you want to transfer; then, press Ctrl + T.

2. After the transfer keypad opens, enter the number to which you want to transfer the call. Click OK.

You placed the active call in the Call Control window on hold.

3. Ask the user if you should transfer the call.

If the user tells you not to transfer the calls, end the consultation with the user; then, click the held call in the Call Control Details pane, and perform one of the methods from the "Retrieving a Call from Hold (Resume)" section.

4. To transfer the held call, perform any of the methods from Step 1.

Tip If you prefer, after you choose the call that you want to transfer, you can right-click the speed-dial or directory entry and choose Consult Transfer from the context-sensitive menu to complete the transfer.
Tip If you prefer, you can consult transfer a call without using the transfer keypad. After you click the call that you want to transfer, press the keys on the PC keyboard to enter the number to which you want to transfer the call. Press Ctrl + T to transfer to call.

Initiating a Conference Call

To initiate an ad hoc conference, perform the following procedure:

1. Perform one of the following tasks:

a. Right-click the call and choose Conference from the context-sensitive menu.

b. Click the appropriate call; click the Conference button on the Call Control toolbar.

c. Click the appropriate call; choose Actions > Conference.

d. Click the appropriate call; press Ctrl + C on the PC keyboard.

Performing the previous tasks places the call on hold, and the conference keypad displays.

2. After the conference keypad displays, enter the directory number of the user that you want to add to the conference. Click OK.

3. Click the Conference button, choose Actions > Conference, or press Ctrl + C on the PC keyboard.

Tip If you prefer, after you choose the call that you want to add to the conference, you can right-click a speed-dial or directory entry and choose Conference from the context-sensitive menu to connect the caller to the user.
Tip If you prefer not to use the conference keypad, you can drag a speed-dial or directory entry onto the Conference button to complete the transaction.
Tip When you conference from the speed-dial or directory window, performing one of the methods, such as clicking the Conference button or choosing the Conference menu option, adds the participant to the conference call and connects the user that is chosen in the directory or in the speed-dial group to the conference.

Parking a Call

You cannot park calls from the Directory window.

Reverting a Parked Call

You cannot revert parked calls from the Directory window.

Forwarding a Call to Voice Mail

You cannot forward a call to voice mail from the Directory window.