Cisco Unified CallManager Assistant User Guide for Cisco Unified CallManager 4.2
Index
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Index

Table Of Contents

A - B - C - D - E - F - H - I - K - L - M - O - P - R - S - T - U - V - W -

Index

A

Answer button 44

answering a call 44

Assistant Console

accessing without assisting managers 27

call control buttons 29

customizing layout 37

handling calls from 43

identifying parts of 28

keyboard shortcuts for 40

launching 26

logging in to 26

logging out of 27

menu for 28

operating with mouse and keyboard 38

using intercom from 39

assistant selection

understanding 72

Assistant Watch

managers 73

using Intrcpt softkey with 77

assistants

choosing (managers) 72

customizing phone ringer for 65

default 85

identifying (managers) 72

phone lines for 32

B

blind transfer 46

performing 46

buttons

identifying 29

C

call control buttons 29, 55

definition of 29

call control status

monitoring 36

call filtering

description of 79

lists for 86

modes 86

with Divert All 88

call handling

from the Assistant Console 43

from the assistant phone 51

from the manager phone 68, 76

with call control buttons 29, 55

call hold

putting a call on hold 45

removing a call from hold 45

calls

how displayed 32

Cisco Unified CallManager Assistant, definition of Assistant Console 25

Cisco Unified IP Phone

assistants 51

proxy-line (managers) 71

shared-line (managers) 67

softkeys on (assistants) 51

softkeys on (managers) 68, 76

status window on (managers) 73

conference calls, placing 47

connected status

changing 27

monitoring 36

Console

dialing from 43

Consult Transfer button 46

D

default assistant

assigning 85

dialing a number 43

directory

using 36

Directory panel 36

distinctive ringing 65

DivAll softkey

manager target for 85

using 78

Divert All

with call filtering 88

Divert target, configuring

assistants 48

managers 85

diverting a call

assistants 48

managers 68, 77

DND soft key 70, 82

Do Not Disturb feature 70, 82

documentation

for the Cisco IP Phone 7

organization of 6

E

ending a call 44

Exclusive filter

definition of 79

Exclusive filter lists

creating 86

F

filtering

description of 79

lists for 86

forwarding all calls 78

H

Hang Up button 44

hanging up a call 44

Hold button 45

holding a call 45

I

icons on phone

Divert All (managers) 78

Do Not Disturb (managers) 70, 82

filtering (managers) 81

of feature settings (managers) 74

IMM DIV button

using 48

ImmDiv softkey

manager target for 85

managers 68, 77

Immediate Divert button

configuring 48

Immediate Divert button (assistants)

using 48

Inclusive filter

definition of 79

Inclusive filter lists

creating 86

intercepting a call 77

intercom

using from the Assistant Console 39

using on the phone (managers) 69, 81

Intrcpt soft key, managers 77

K

keyboard shortcuts 40

keyboard, operating Console with 38

L

log in, assistants 26

log out, assistants 27

M

Manager Configuration window

using 83

Manager lines

in My Calls panel 32

in My Managers panel 33

manager proxy lines 32

managers

configuring features for 83

feature status for 33

monitoring 33

online status of 33

menu bar

on Assistant Console 28

mouse

operating Assistant Console with 38

muting phone 70, 82

My Calls panel 32

My Managers panel 33

O

Offline button 27

offline status

monitoring 36

online help, using 7

P

placing a call 43

pop-to-top feature 36

proxy-line

status window on a manager phone 23

using a manager phone 71

using Cisco Unified CallManager Assistant in proxy-line mode 22

R

Resume button 45

S

server

connection to 36

settings 37

settings

administrative 37

shared-line

status window on a manager phone 23

using a manager phone 67

using Cisco Unified CallManager Assistant in shared-line mode 21

softkeys

managers 68, 76

speed dials 35

status bar

using 36

status window

managers 73

T

TRA VM button 49

Transfer button 46

Transfer VM button 49

transferring a call 46

TrnsfVM softkey

managers 69, 79

U

unhold 45

V

voice mail

sending a call to (assistants) 49

sending a call to (managers) 69, 79

W

wildcards

in filter lists 86