Cisco Unified CallManager Assistant User Guide for Cisco Unified CallManager 4.2
How to Configure Manager Features
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How to Configure Manager Features

Table Of Contents

How to Configure Manager Features

How to Access Manager Configuration

For Managers—How to Access Manager Configuration

For Assistants—How to Access Manager Configuration

How to Assign a Default Assistant to a Manager

How to Configure the Divert Target for a Manager

How to Create Filter Lists for a Manager


How to Configure Manager Features


Both managers and assistants can modify manager preferences from the Manager Configuration window. Managers can access this window from a website; assistants can access it from the Assistant Console.

Your system Administrator has chosen your Cisco Unified CallManager Assistant configuration to operate in either a shared-line mode or a proxy-line mode. If your system administrator has configured Cisco Unified CallManager Assistant to operate in proxy-line mode, you will be able assign a default assistant, configure a divert target, and create filter lists. If your system administrator has configured Cisco Unified CallManager Assistant to operate in shared-line mode, you will only be able to configure a divert target. In shared-line mode, you will not be able to assign a default assistant or set up filters to selectively filter calls to an assistant.

The initial default settings allow managers to use Cisco Unified CallManager Assistant without first configuring preferences.

To learn more, refer to the following topics:

Description of Shared-Line Mode and Proxy-Line Mode

How to Access Manager Configuration

How to Assign a Default Assistant to a Manager

How to Configure the Divert Target for a Manager

How to Create Filter Lists for a Manager

How to Access Manager Configuration

Refer to one of the following topics:

For Managers—How to Access Manager Configuration

For Assistants—How to Access Manager Configuration

For Managers—How to Access Manager Configuration

Managers will access the Manager Configuration page using a website. You can obtain the URL from your system administrator.

Procedure


Step 1 On a computer running Microsoft Windows 2000, open a Microsoft Internet Explorer (Microsoft IE) browser.

The browser version must be 5.5 or higher.

Step 2 Open the URL that was provided by your system administrator. The URL should look like this: http://<ip-address>/ma/desktop/maLogin.jsp

Step 3 A pop-up window will ask you if you want to install Cisco Unified CallManager Assistant software.

Step 4 Click the check box to indicate agreement with the following text: "Always trust content from Cisco Systems Inc." Then click Yes.

The Login page appears.

Step 5 Enter your user name and password (as provided by your system administrator) and click Sign in.

The Manager Configuration window appears.

Step 6 When you are ready to log out, close the browser window. If necessary, repeat Step 3.


Related Topics

How to Assign a Default Assistant to a Manager

How to Configure the Divert Target for a Manager

How to Create Filter Lists for a Manager

For Assistants—How to Access Manager Configuration

Assistants can access the Manager Configuration window from the Assistant Console.

To access the window for a particular manager, right-click anywhere in the row for that manager in the My Managers panel of the Assistant Console. Then choose Configure from the pop-up menu.

To access the window for all of your managers, choose Manager > Configuration from the menu bar. If necessary, choose the manager for whom you want to configure features from the Manager drop-down list.

Related Topics

How to Assign a Default Assistant to a Manager

How to Configure the Divert Target for a Manager

How to Create Filter Lists for a Manager

How to Assign a Default Assistant to a Manager

You can identify one of a manager's configured assistants as the default assistant.

Whenever possible, Cisco Unified CallManager Assistant assigns the default assistant as the manager's active assistant. If the default assistant is not logged in, Cisco Unified CallManager Assistant will assign another assistant (if one is available) to serve as the active assistant. Once the default assistant logs in, Cisco Unified CallManager Assistant will switch assistants so that the default assistant is active and handling calls.

Procedure


Step 1 From the Manager Configuration window, click the Default Assistant tab (if necessary) to display the Default Assistant Selection window.

Step 2 Select the appropriate assistant from the assistant drop-down menu.

Step 3 Save your changes.


Related Topics

How to Access Manager Configuration

How to Configure the Divert Target for a Manager

How to Create Filter Lists for a Manager

How to Configure the Divert Target for a Manager

Managers using Cisco Unified CallManager Assistant in proxy-line mode can use the Divert All (DivAll) and Immediate Divert (ImmDiv) features to send calls to the assistant or to another phone number (known as a target). The DivAll feature and the ImmDiv feature share the same Divert target.

Managers using Cisco Unified CallManager Assistant in shared-line mode can set up a Divert target and forward calls as the calls come in by using the ImmDiv softkey. The divert screen automatically displays when you log in.

By initial default, the Divert target is the manager's active assistant. Managers and assistants can use the procedure below to change this target.


Note If no assistant is available and the manager presses the ImmDiv softkey, a call that would normally be diverted to an assistant will instead go to the manger's voice mailbox by default.


Procedure


Step 1 From the Manager Configuration window, click the Divert tab to display the Divert Configuration window.

Step 2 (Proxy-line mode only) Select Directory Number or Assistant.

Step 3 If you selected Directory Number, enter a valid phone number. Enter the number exactly as you would dial it from your office phone.

Step 4 Save your changes.


Related Topics

How to Intercept, Divert, and Transfer Calls

How to Access Manager Configuration

How to Assign a Default Assistant to a Manager

How to Create Filter Lists for a Manager

How to Create Filter Lists for a Manager

Filter lists allow managers or assistants to customize the manager's call filtering feature.

By default, filter lists are empty. Add numbers to a filter list to customize it. Choose a filter mode to toggle between Inclusive or Exclusive filter lists:

Inclusive—Calls that match the numbers in the Inclusive filter list are sent to the manager; the remainder are redirected to the active assistant.

Exclusive—Calls that match the numbers in the Exclusive filter list are redirected to the assistant; the remainder are sent to the manager.

Cisco Unified CallManager Assistant compares the caller ID of the incoming call to the phone number(s) in the active filter list.

For example, if you choose if you add the phone number 54321 to a manager's Inclusive filter list, every incoming call placed to the manager's office phone from 54321 will be routed to the manager (not to the assistant) if Inclusive filtering is on.

Or, if you add the number 54xxx to a manager's Exclusive filter list, every incoming call from a phone line with a five digit number that begins with 54 will be routed to the assistant (and not to the manager) if Exclusive filtering is on.


Note Only one filter mode (Inclusive or Exclusive) can be active at any given time. Managers can toggle between filter modes from the Cisco Unified CallManager Assistant menu on their phones. Assistants can toggle between filter modes for a manager from the Assistant Console.


Filter lists can include the following wildcards:

x—Use x to replace a single digit anywhere in the filter. For example, "123x5" represents five-digit phone numbers, where the fourth digit is 0 - 9. You can use an upper-case or lower-case x.

*—Use * to replace multiple digits at the beginning or end of the filter. For example, "5*" represents phone numbers of any length that begin with 5.

Besides wildcards, filter lists can contain hyphens (-), periods (.), and blank spaces.


Tip Filter lists can be empty. By initial default, the filter is enabled and the Inclusive filter list is empty. This means that all of a manager's incoming calls are redirected to the assistant.


Managers—Activate your filter lists from your phone. To do so, open the Cisco Unified CallManager Assistant menu on your phone. Press 1 to toggle the Filter feature on and off; press 2 to toggle between Inclusive and Exclusive filter modes.

Managers and assistants can use the following procedure to create filter lists.

Procedure


Step 1 From the Manager Configuration window, click the Inclusive tab or the Exclusive tab to display the appropriate configuration window.

Step 2 Enter a partial or complete phone number in the Filter field.

If you need help, click the More Info link to see example filters.

Step 3 You can add, replace or delete filters:

To add a new filter, enter a filter in the Filter field and click add.

The new filter will appear in the Filter List.

To replace an existing filter with a new one, select the existing filter that you want to modify in the Filter List. Change the filter as needed in the Filter field and click replace.

The modified filter will appear in the Filter List.

To delete a filter, select the filter in the Filter List and click delete.

The deleted filter will be removed from the Filter List.

Step 4 Save your changes.


Tips

If you have both call filtering and Divert All (DivAll) enabled, Cisco Unified CallManager Assistant first applies call filtering to an incoming call. Call filtering directs the call to you or to your assistant (depending on filter settings.) Next, Cisco Unified CallManager Assistant applies DivAll to those calls that filtering has directed to you. The DivAll feature redirects those calls to the DivAll target.

A circle icon in the Cisco Unified CallManager Assistant status window indicates whether the call filtering feature is on or off. A mesh-filled circle icon indicates on; a hollow circle indicates off.

Related Topics

How to Use Call Filtering

How to Access Manager Configuration

How to Assign a Default Assistant to a Manager

How to Configure the Divert Target for a Manager