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Assistants—How to Use Cisco IPMA on Your Phone

Table Of Contents

Assistants—How to Use Cisco IPMA on Your Phone

How to Use Cisco IPMA Softkeys on Your Phone

How to Customize the Distinctive Ringing Feature

How to Use the Intercom Feature from Your Phone


Assistants—How to Use Cisco IPMA on Your Phone


You can access some Cisco IP Manager Assistant (Cisco IPMA) features directly on your Cisco IP Phone. With the exception of Distinctive Ringing, these features are also available on the Assistant Console.

Refer to the following topics:

How to Use Cisco IPMA Softkeys on Your Phone

How to Customize the Distinctive Ringing Feature

How to Use the Intercom Feature from Your Phone

How to Use Cisco IPMA Softkeys on Your Phone

See Table 3-1 for Cisco IPMA softkeys on your phone.

Table 3-1 Cisco IPMA softkeys on the assistant's phone

Softkey
What it does
ImmDiv

Immediately diverts a ringing, connected or held call to the manager or to another number.

TrnsfVM

Sends a ringing or connected call to the appropriate manager's voice mail.


Related Topics

Getting Started with the Assistant Console, page 1-2

How to Customize the Distinctive Ringing Feature

How to Use the Intercom Feature from Your Phone

How to Customize the Distinctive Ringing Feature

Distinctive Ringing allows you to associate a unique audible ring type with each of your phone lines. You can associate a unique ring type with your manager's proxy line to quickly distinguish between your incoming calls and your manager's incoming calls.

Use the following procedure to customize the Distinctive Ringing feature directly on your phone.

Procedure


Step 1 Press the settings button on your Cisco IP Phone.

Step 2 Use the Navigation button to select Ring Type from the Settings menu (or press 2 on your phone key pad).

Each of the lines on your phone, along with its selected ring type, is displayed on your phone's LCD screen. Initially, all of these lines use the default ring type.

Step 3 To change the ring type for a line, use the Navigation button to select the line, then press the Select softkey.


Note To identify which manager proxy line on your phone is associated with a particular manager, look at the My Calls panel of the Assistant Console. This is the area where manager proxy lines and manager names are displayed. (A manager's proxy line is the line on which you receive incoming calls for that manager.)


Step 4 Use the Navigation button to scroll through the list of available ring types for the selected line. To hear a sample of any ring type, select the ring type, then press the Play softkey.

Step 5 To associate a new ring type, press the Select and Ok softkeys.

Step 6 Repeat Steps 3 - Step 5 to customize the ring type for another selected line.

Step 7 Press the Exit softkey to exit the Ring Type menu.


Related Topics

Getting Started with the Assistant Console, page 1-2

How to Use Cisco IPMA Softkeys on Your Phone

How to Use the Intercom Feature from Your Phone

How to Use the Intercom Feature from Your Phone

The Intercom feature allows you to speak to a manager on an intercom line.

To place an intercom call, press the intercom speed dial button on your Cisco IP Phone that corresponds to the appropriate manager.

If your manager is not on another call when you initiate an intercom call, your speakerphone and your manager's speakerphone will open simultaneously. You can then converse using your phone's speakerphone, headset, or handset.

If your manager is on another call when you initiate an intercom call, the intercom call will ring on the manager's phone and must be answered manually. This is also the case when a manager places an intercom call to you at a time when you are busy on another call.

To end the intercom call, hang up the phone (or push the speaker or headset button).

Related Topics

Getting Started with the Assistant Console, page 1-2

How to Use Cisco IPMA Softkeys on Your Phone

How to Customize the Distinctive Ringing Feature