Cisco WebDialer
Using Cisco WebDialer
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Using Cisco WebDialer

Table Of Contents

Using Cisco WebDialer

Desktop System Requirements

Making a Call


Using Cisco WebDialer


This chapter contains the following sections:

Desktop System Requirements

Making a Call

Cisco WebDialer Version 1.0(3), used in conjunction with Cisco CallManager allows Cisco IP phone users to make calls from web and desktop applications. For example, Cisco WebDialer uses hyperlinked telephone numbers in a company directory which allow you to make calls by clicking on a telephone number. To use the hyperlinked telephone numbers in your company directory, the company directory search page must be enabled for Cisco WebDialer.

Desktop System Requirements

The recommended desktop system requirements for Cisco WebDialer are:

Microsoft Windows 2000

Netscape Communicator 4.7X or a later version, or

Internet Explorer 5.5 or a later version

Making a Call

Figure 1-1 shows a sample directory page.

To make a call:


Step 1 Go to your company directory, or the Cisco CallManager directory search page and click on the hyperlinked telephone number of the person you want to call. Contact your system administrator for the location of this directory. Figure 1-1 shows a sample company directory where telephone numbers appear as hyperlinks.

Figure 1-1 Sample Company Directory

An authentication dialog window opens after you click on a telephone number hyperlink. See Figure 1-2.

Step 2 Enter your Cisco CallManager user ID and password in the authentication dialog window.

For first time users, go to step 3.

If you are not a first time user, go to step 4.

Figure 1-2 User Authentication Dialog

Step 3 If you are a first-time user,

The Preference dialog window opens after successful authentication. Select your calling device, your calling line, and your language in the preference dialog window as shown in Figure 1-3.

The calling device drop-down menu lists all the telephone devices assigned to you (the caller) and the calling line drop-down menu lists all the telephone numbers associated with those devices.

Select a permanent device such as your Cisco IP phone, or select the extension mobility option. The Cisco Extension Mobility feature allows users to temporarily access their Cisco IP phone configuration from other Cisco IP phones. Contact your Cisco CallManager system administrator for more information on this feature.

The Make Call dialog window opens after you click on a phone link. If you do not want this dialog window to open in the future, and want your call to be automatically connected after clicking on the phone link, select the check box Do not display call confirmation dialog.

Figure 1-3 Preferences Dialog

Step 4 If you are not a first time user,

The MakeCall dialog window opens after successful authentication. Click the Dial button to place your call. You will hear a normal ring tone until the called party answers your call. If you hear a busy ring tone which indicates an unsuccessful connection, click the Hangup button in the Hangup dialog window and try again.

If you do not want this dialog window to open in the future, and want your call to be automatically connected after clicking on the phone link in your company directory, select the check box Do not display call confirmation dialog in the Preferences Dialog box.

To either reset your preferences, or logout of Cisco WebDialer, click the Preferences or Logout icons which are placed next to each other in the upper left corner of the MakeCall dialog window.

The Hangup dialog window remains open for the duration of the call. That duration is set by the system administrator. At the end of that duration, the window disappears from the screen and you have to hangup from your IP phone. If you still cannot dial a number, refer to Chapter 4 "Troubleshooting.".

Step 5 To end your call, click the Hangup button in the HangUp dialog window displayed on your screen, or hang up from your IP phone.