Cisco WebDialer
Troubleshooting Cisco WebDialer
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Troubleshooting

Table Of Contents

Troubleshooting

Error Messages

Authentication Error

This service not enabled for you

Service temporarily unavailable

Directory service down

Cisco CTIManager down

Session expired, please login again

User not logged in on any device

Failed to open device/line

Destination not reachable


Troubleshooting


This chapter describes some of the error messages that may appear on an end user's screen, the probable cause of each error message, and the corrective action that should be taken for each error message. Contact your Cisco CallManager system administrator if the error exists after taking corrective action.

Error Messages

The following error messages may appear on an end user's screen:

Authentication Error

Probable Cause

Wrong user ID or password

Corrective Action

Check your user ID and password. You must log in with your Cisco CallManager user ID and password.

This service not enabled for you

Probable Causes

The user is not configured on a Cisco WebDialer server in any of the Cisco CallManager clusters.

Cisco WebDialer servicing the user is not configured in the Redirector servlet.

Cisco WebDialer servicing the caller is not responding.

Corrective Action

Contact your Cisco CallManager system administrator.

Service temporarily unavailable

Probable Cause

The Cisco CallManager service is overloaded because it has reached its throttling limit of two concurrent sessions.

Corrective Action

Allow a short time lapse and retry your connection. If the error occurs again, contact your Cisco CallManager system administrator.

Directory service down

Probable Cause

The Cisco CallManager directory service may be down.

Corrective Action

Allow a short time lapse and retry your connection. If the error occurs again, contact your Cisco CallManager system administrator.

Cisco CTIManager down

Probable Causes

There is an error with the Cisco CallManager directory installation. Cisco WebDialer uses the user ID and password in the registry that is populated by this directory installation to connect the Cisco CTIManager as a super provider.

Cisco CTIManager service configured for Cisco WebDialer is down.

Corrective Action

Allow a short time lapse and retry your connection. If the error occurs again, contact your Cisco CallManager system administrator.

Session expired, please login again

Probable Cause

A Cisco WebDialer session expires after eight hours.

Corrective Action

Login with your Cisco CallManager user ID and password.

User not logged in on any device

Probable Cause

The user chooses to use Cisco CallManager Extension Mobility from the Cisco WebDialer preference page but is not logged into any IP phone.

Corrective Action

Log into a phone before using Cisco WebDialer.

Select a device from the Cisco WebDialer preference list in the dialog box instead of selecting the option Use Extension Mobility.

Failed to open device/line

Probable Cause

The Cisco IP phone selected by the user is not registered with Cisco CallManager. For example, the user selects a Cisco IP SoftPhone as the preferred device before starting the application.

The user has a new phone and selects an old phone which is no longer in service.

Corrective Action

Contact your Cisco CallManager system administrator.

Destination not reachable

Probable Cause

User dialed the wrong number.

The administrator has not applied the correct dial rules. For example, the user is dialing 5550100 instead of 95550100.

Corrective Action

Check with your Cisco CallManager system administrator for the correct dial rules.