Using Cisco Unified Communications Manager License Count Utility, Release 9.1(1)
Troubleshooting
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Troubleshooting

Troubleshooting

This section provides troubleshooting information for Cisco Unified Communications Manager Licence Count Utility.

Cannot tab through all fields in a dialog box on Apple Macintosh operating system

If you cannot tab through fields in a dialog box on a Macintosh system, you need to switch on the Full Keyboard Access feature on your Macintosh system.

To enable the Full Keyboard Access feature, do the following:

  1. On your Macintosh system, open System Preferences.
  2. Click Keyboard.
  3. Click the Keyboard Shortcuts tab.
  4. Under the Full keyboard access option, select the All Controls option.

Obtaining the log file

You can obtain the log file for Cisco Unified Communications Manager Licence Count Utility from the following directory:

\<userid>\UserCountTool\com\cisco\uct\log4j\