Upgrade Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 9.1(1)
Post-upgrade tasks
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Post-upgrade tasks

Post-upgrade tasks

This section describes the post-upgrade tasks for the IM and Presence Service.

High Availability

If your deployment supports high-availability, you must turn high-availability back on in each subcluster. Do this after you switch versions, finish the database replication and restart all services. For information about how to turn on high-availability, see the Deployment Guide for IM and Presence Service on Cisco Unified Communications Manager.

Verify IM and Presence Service Data Migration

When you upgrade from Cisco Unified Presence Release 8.x to IM and Presence Service Release 9.x and later, user profiles are migrated to Cisco Cisco Unified Communications Manager. The user profile information is stored as new service profiles on Cisco Unified Communications Manager with the following name and description format:

Name: UCServiceProfile_Migration_x (where x is a number starting at 1)

Description: Migrated Service Profile Number x

To ensure that users can successfully log into Cisco Jabber after an upgrade from Cisco Unified Presence Release 8.x, you must verify that the user profile data migration was successful.

Profiles that are created but that are not assigned to users are not migrated to Cisco Unified Communications Manager.

    Step 1   From Cisco Unified CM Administration, select User Management > User Settings > Service Profile.
    Step 2   Select Find to list all service profiles.
    Step 3   Verify that there are migrated service profiles with the following name format: UCServiceProfile_Migration_x
    Step 4   If there are no migrated service profiles, check the installdb log file for any errors.
    Step 5   If there is an import error, an alarm is raised on Cisco Unified Communications Manager. To view the alarm details, log into RTMT for Cisco Unified Communications Manager.

    What to Do Next

    You can edit these service profiles to give them more meaningful names. See Administration Guide for Cisco Unified Communications Manager for more information about configuring service profiles.

    For more information about how user profiles are migrated, see the section "User profile data migration".

    Related References